IT organizations face a critical challenge in providing holistic metrics that matter to the business when reporting tools are scattered across applications from a variety of vendors. Without the capability to analyze what is happening, IT and business objectives cannot align, and business service management becomes impossible to achieve. Brian Emerson, senior solutions marketing manager at BMC Software, discusses existing reporting technologies and the need for them to mature, as well as how you can use a dashboard solution to give you an interactive, summarized, and cross-functional view of IT performance to optimize decisions and accelerate results for your business.
Even though your IT metrics and processes are located in a variety of toolsets, there is a way to integrate and aggregate that data into a dashboard view -- right now. This provides a "single pane of glass" view of IT performance indicators. It's interactive and highly customizable for different roles and different industries. It also provides a consolidated, graphical interface of best practice IT metrics for incident, problem, change, and service impact management. BMC Software provides IT managers with the capability to get the right data at the right time to optimize decisions and improve the success of their IT support functions.
Brian Emerson is a senior solutions marketing manager for BMC solutions focused on enabling technologies, including the BMC Atrium Configuration Management Database (CMDB). Brian joined BMC in July 2000; previously, he worked as a product manager in the AR System Product Management at BMC Remedy. He has a bachelors degree in Operational Management and Information Systems from Santa Clara University.