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Unwiring Service Management: Podcast interview with Dan Turchin, CEO of Aeroprise

 

 

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Global companies have spent over $25 billion on enterprise applications to improve employee productivity. However, employees spend increasing amounts of time away from their desks, and the benefits derived from these investments are lost. This phenomenon of mobile employees and desk-bound tools causes a "problem resolution" gap. In service management contexts, this gap causes missed service expectations, poor response times, endless backlogs, expense "leaks," and dissatisfied customers. Since IT applications are growing and becoming increasingly complex, this gap is widening and its impact on business performance is increasing.

Aeroprise, a BMC MarketZone partner, eliminates the "problem resolution gap" that exists between deskbound applications and mobile employees by enabling IT service management staff to extend their desktop application and customize it to their mobile devices according to their own individual needs and role in the organization. When your employees are mobile and your applications are not, Aeroprise offers a a real solution to unwiring service management and using your applications where real work gets done -- in the field.

Resources

Aeroprise

Datasheet:  Increase Efficiency and Reduce Cost with Mobile Service Management (PDF)

University of Michigan Case Study (requires Aeroprise registration)

Top 5 Mobility Tips (requires Aeroprise registration)

Bio

Dan Turchin co-developed Aeroprise's award-winning suite of Mobile Workflow Management products and has overseen the growth of the company into a profitable, recognized leader. Under Dan's leadership, Aeroprise has garnered widespread praise for having solved problems that delayed the proliferation of enterprise mobile solutions for years. Aeroprise was recently awarded first prize at Mobile Showcase, named a Red Herring 100 finalist and received "Product of the Year" honors in 2004, 2005, and 2006 from the customer base of BMC Software.

Dan and team were first prize winners at Garage Technology Ventures' PLANedu National Business Plan Competition in 2000. He founded Kwaish, Inc. which later merged with Aeroprise. Prior to Aeroprise, Dan worked in Strategic Planning at The Walt Disney Company in Burbank, Orlando, and Paris, as an Analyst at Andersen Consulting, and as a Systems Engineer at Searchbutton, Inc. Dan holds BS and BA degrees from Stanford. He is a frequent speaker at industry events and a contributor to publications including Support World magazine.