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Tom Parish

BSM Demos Take Flight

Posted by Tom Parish Jan 25, 2007
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Adolfo Ibanez - BSM Demos Take Flight

BSM Demos Take Flight: Podcast interview with Adolfo "Duff" Ibanez, technical services manager at BMC Software, Inc.

 

 

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In response to a request from an analyst in our audience, we've connected with Adolfo "Duff" Ibañez, technical services manager at BMC Software. He discusses how BMC is changing the way it does business by delivering a solution to partners that enables a real-time and unwired demonstration of business service management. Flight Deck Global Solutions Site has enabled BMC and its partners to truly move from a product to a solution sales model. It's a simple, customizable, and unwired way to demo BSM in action. If you're an analyst or partner, listen in.

Software consulting is changing, at BMC and many other companies. As any software company evolves and grows, demonstrating value to customers and prospects becomes difficult. Integrating all the new software products released as well as software from acquired companies is complex and time-consuming. Add the fact that demos couldn't be performed remotely and were tied to specific hardware, and you are guaranteed problems. Flight Deck GSS enables BMC consultants to shorten the sales cycle by using any Internet connection to demo business service management and all of its underlying components.

Resources

Partner Network

Contact information for Flight Deck

Bio

Adolfo "Duff" Ibañez III has been involved in technology and software development for over 15 years. He joined BMC Software in 1997 as a developer, was recruited into software consulting in 2001, and is currently the technical services manager for BMC Software’s Worldwide Channels and Alliances organization. Duff and his team are responsible for the technical enablement of BMC Software’s partners. This team developed and manages the Flight Deck Program, which is redefining the way BMC Software and their partners deliver demonstrations and software evaluations.

Tom Parish

How the CMDB Activates BSM

Posted by Tom Parish Jan 18, 2007
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How the CMDB Activates BSM: Podcast Interview with Kia Behnia, Chief Corporate Architect at BMC Software, Inc.

 

 

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Kia Behnia, chief corporate architect at BMC Software, discusses the evolution of the CMDB and its similarities to the purpose of personal information manager (PIM). Many companies over the years have put together various management systems and have to tell that system about the environment; this is analogous to the information put into a PIM. Kia talks about data organization in the earlier PIMs and his pet peeves when it comes to information-store usability. He also gives advice on balancing efficiency with business alignment so that your IT department can become a true activator for the business itself.

Attaining efficiency and alignment is not just an either/or proposition. Kia give examples of companies that became so efficient, they risked being outsourced because they had not created a close relationship with the business. On the other hand, he discusses IT organizations that were so aligned with the business that they forgot efficiency; eventually, those organizations became so expensive, their growing businesses could not afford them. The key is balance, says Kia. Step back and look at your business, from the top down. What business decisions do you want to make? Such an assessment will point you in the right direction and enable you to deliver the right data to the right people. This is the very best way to get the most out of your IT dollars while achieving business alignment and activation.

Resources

BMC Atrium Configuration Management Database (CMDB)

BMC Dashboards for BSM

Business Service Management

Bio

Kia Behnia helped develop BMC Software's Change and Configuration Management (CCM) strategy. Prior to joining BMC Software, he was CTO for Marimba, and, earlier in his career, he was one of the principal technologists for Tivioli Systems.

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The Future of the Software Architect: Podcast interview with Jeff Hodges, manager of the Client Architecture group at BMC Software, Inc.

 

 

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How has the role of the software architect changed through the years and what will it look like in the future? Jeff Hodges, manager of the Client Architecture group at BMC Software, Inc., says companies have traditionally looked at architects for their specialties with certain databases, applications, or systems. Companies with more mature IT organizations are realizing today that this role has evolved into that of someone who not only understands their technology-specialty areas, but also what is happening, on a larger scale, to the organization. This emerging role of the business service management architect is the key to helping IT successfully align and support the business.

As business service management (BSM) becomes a reality for any company, the role of the BSM architect becomes more and more critical to the organization. Jeff believes that this role of trusted advisor will evolve. He thinks more vertical or industry specializations will naturally occur and that more specialized training and education will become available, not only at BMC, but everywhere. But instead of focusing expertise solely around a particular technology, he advises, the BSM architect should understand your IT organization, the specific changes that need to happen to it, and how technology integrates into, and impacts, your business.

Resources

Services at BMC Software

Bio

Jeff Hodges manages the Software Consulting Client Architect team at BMC Software, Inc. Jeff has over 14 years of experience managing people, process, and technology to successfully develop and implement integrated IT Service Management solutions. He was formerly an R&D engineer and R&D team manager for HP, professional services consultant for Remedy Corporation, consulting manager for Siemens, independent consultant, and a project manager for Citigroup and client architect for BMC Software. Jeff holds a bachelor's degree in computer science from California State University at Sacramento, California.

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