How are enterprises all over the world changing and what are the drivers for this transformation? Wiley Vasquez, chief services architect for the On Demand and Managed Services business unit at BMC Software takes on this question with a unique perspective. As businesses grow, the complexity of their IT environment grows as well. This complexity in the infrastructure is leading businesses all over the world to consider a sourcing-oriented architecture - using outside service providers to deliver their business services. This hub-and-spoke model separates the core competencies of the business from services that should be delivered by outsourcing.
Wiley describes the different types of outsourcing that are happening today, like business process outsourcing, managed services, and software as a service. How should you approach outsourcing and which business-critical services should you consider outsourcing? Wiley takes on this question and insists that the future is now. Pervasive sourcing is taking hold, and you can gain the benefits of a service-oriented operating model today.
Wiley Vasquez is the chief services architect for the On Demand and Managed Services business unit at BMC Software, Inc. Prior to this, he served as senior solution architect in the area of Business Service Management and is one of the original members of the BMC BSM project team. Mr. Vasquez has more than 17 years of experience in IT management services. Before joining BMC, he worked for a large IT services provider and an enterprise automation software vendor in various technical and management positions, ranging from software engineer and manager of large-scale automation services to practice manager of security consulting services in both government and commercial markets.