What if you were part of an organization that has already successfully implemented a configuration management database (CMDB), the heart of ITIL - what happens next? Ken Turbitt, Global Best Practices director at BMC Software, answers that question by using the Gartner Hype Cycle for IT Operations Management, published this year. He discusses the technologies you need to understand now and the key market drivers like IT maturity, infrastructure stability, and organizational agility.
Did you know that Business Service Management (BSM) is ahead of the CMDB on the Gartner Hype Cycle? That's not unexpected, explains Ken. But, he doesn't agree with Gartner's assessment of the number of years to mainstream adoption: BSM is already mainstream, says Ken. IT controls, governance, and the ability to follow regulatory compliance mandates is a challenge, and the technology is there to overcome it. So, what's next? Ken is paying attention to IT asset management, data mining and analytics, business process consoles (like dashboards), CobIT, and service portfolio management tools (and so, he advises, should you).
Ken Turbitt is a qualified ISEB ITIL manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Ken also managed the Infrastructure Resource Management (IRM) consultancy practice within Fujitsu/ICL on a worldwide basis, where he was recognized as the ICL worldwide authority on Asset Management and related services. Before ICL, Ken was a management consultant with Price Waterhouse Coopers (then Coopers & Lybrand), where he managed their Network Management Center. Currently, Ken is employed by BMC Software working as Best Practice director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.