International standards related to IT Service Management provide valuable guidelines that help establish and maintain the credibility of businesses worldwide. A new standard, ISO 20000, allows an organization to demonstrate to its customers and investors that its operational integrity is intact, that the business is secure, and that it has adopted a standard of continuous quality improvement in IT Service Management. Why is this such a big deal? Ken Turbitt, Global Best Practices Director at BMC Software, answers that question and more.
ISO 20000 - What's an Organization to Do? Podcast with Ken Turbitt, Global Best Practices Director, BMC Software
With all the regulatory compliance mandates that have your organization under the gun and the complexity of your IT environment that keeps you up at night, it is difficult to decide what to do about standards and best practices. But, if you're truly committed to IT Service Management, you'll consider ISO 20000. It's all about improving the quality of the services you provide, says Ken. Gaining ISO 20000 accreditation, integrated and carefully aligned with ITIL and your business service management initiative, will help you stand apart from the competition.
BMC UserWorld - Should It Be Called IT World? Podcast with Ken Turbitt, Global Best Practices Director, BMC Software
Ken Turbitt, Global Best Practices Director at BMC Software, discusses Malcolm Fry and Peter Armstrong, BSM dashboards, BMC's launch of BSM 2.0, and BMC UserWorld 2006, scheduled to be held in San Francisco August 29 - September 1, 2006. Ken will play a significant role in the best practices track at UserWorld, which will have five sessions available each day. Since BMC has solutions for virtually every layer of IT, maybe it should just be called IT World. Get your ITIL certification, learn about standards and best practices, and enjoy San Francisco in August ... all at BMC UserWorld 2006.
White Paper (PDF): ISO 20000: What's an Organization to do?
Book (PDF): Innovation: Information Technology and Business
Ken Turbitt's Blog on TalkBMC: IT Best Practices
Podcast with Ken Turbitt: Looking at the Big Picture on ITIL
Ken Turbitt is a qualified ISEB ITIL Manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Ken also managed the Infrastructure Resource Management (IRM) consultancy practice within Fujitsu/ICL on a worldwide basis, where he was recognized as the ICL worldwide authority on Asset Management and related services. Before ICL, Ken was a Management Consultant with Price Waterhouse Coopers (then Coopers & Lybrand), where he managed their Network Management Center. Currently, Ken is employed by BMC Software working as Best Practice Director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.