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Tom Parish

Beyond Disaster Recovery

Posted by Tom Parish Jun 30, 2006
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Beyond Disaster Recovery: Podcast interview with Bronna Shapiro, Director of Infrastructure and Applications Management at BMC Software

 

 

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Your IT staff faces a daunting challenge in protecting the IT ecosystem on a 24x7 basis. Bronna Shapiro, Director of Infrastructure and Applications Management at BMC Software discusses the role of the mainframe within the IT environment and the risks to business operations and continuity posed by events other than disaster or hardware failures. Bronna shares one very personal business disaster experience and talks about how solutions based upon intelligent automation can mitigate threats to business continuity and significantly increase your operational efficiency. But, the solutions also have to be based upon the broader context of Business Service Management.

Mainframe systems continue to store the majority of the world's digital information. Because the mainframe is so critical to business continuity, when the data is lost, corrupted, or cannot be accessed quickly, it can be catastrophic to the business. When preparing for the worst, you have to consider calamitous events that can wipe out entire data centers, but not forget other types of events that can be just as catastrophic -- human errors, application errors, and delays in reacting to changing conditions in the IT environment. How can you really protect your business? Bronna lets you know.

 

Resources

White Paper: "Beyond Disaster Recovery": Protecting Mainframes to Ensure Business Continuity (PDF)

Read the new book Innovation: Information Technology and Business (PDF)

 

Bio

Bronna Shapiro manages a team responsible for solutions marketing strategy and baseline campaigns for BMC and is a member of the BMC Thought Leadership Council. Her prior industry experience is in product management of key mainframe products and as an instructor for courses on IMS and DB2 conducted worldwide.

Tom Parish

Configuration Management

Posted by Tom Parish Jun 23, 2006
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Configuration Management: Podcast with Atwell Williams, Director of IT Service Management at BMC Software, Inc.

 

 

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Why should your company implement a CMDB? How can you cost justify it? That's the rub, says Atwell Williams, Director of IT Service Management at BMC Software, Inc. Thinking of it alone isn't what makes the CMDB valuable. But, thinking of it as a way to relate your IT infrastructure components to your business services and processes using configuration management is when its significance is truly discovered. Are you part of one of those companies that goes out and purchases technology, but then doesn't do anything with it? If you've bought CMDB technology or are implementing it, you'll be interested in what Atwell has to say.

 

There are a lot of terms tossed around when you're talking about this topic - like asset management, inventory, discovery, CMDB, and configuration. Atwell explains the terms in easy-to-understand language that you can grasp right away. He discusses the tool and what it does so that you can stop focusing on the technology and start to focus on the goals of your business and the process that will help you achieve your goals. Gets some instruction from an ITIL service management master.

 

Resources

Read Atwell Williams' blog on TalkBMC:  IT Service Improvement - Are We There Yet?

 

Bio

Atwell Williams is presently a director of IT Service Management within BMC Software's Business School. In this role, Mr. Williams is responsible for educating customers as well as BMC staff in the areas of IT Service Management (ITSM) and the IT Infrastructure Library (ITIL). Mr. Williams is a frequent speaker at industry conferences and BMC Customer Forums. He has also published several whitepapers on the subject of ITSM and Continuous IT Service Improvement.

Tom Parish

Thought Leadership Series

Posted by Tom Parish Jun 13, 2006
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Thought Leadership Series - ISO 20000 and BMC UserWorld Podcasts with Ken Turbitt, Global Best Practices Director, BMC Software, Inc.

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International standards related to IT Service Management provide valuable guidelines that help establish and maintain the credibility of businesses worldwide. A new standard, ISO 20000, allows an organization to demonstrate to its customers and investors that its operational integrity is intact, that the business is secure, and that it has adopted a standard of continuous quality improvement in IT Service Management. Why is this such a big deal? Ken Turbitt, Global Best Practices Director at BMC Software, answers that question and more.

ISO 20000 - What's an Organization to Do? Podcast with Ken Turbitt, Global Best Practices Director, BMC Software

 

 

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With all the regulatory compliance mandates that have your organization under the gun and the complexity of your IT environment that keeps you up at night, it is difficult to decide what to do about standards and best practices. But, if you're truly committed to IT Service Management, you'll consider ISO 20000. It's all about improving the quality of the services you provide, says Ken. Gaining ISO 20000 accreditation, integrated and carefully aligned with ITIL and your business service management initiative, will help you stand apart from the competition.

 

BMC UserWorld - Should It Be Called IT World? Podcast with Ken Turbitt, Global Best Practices Director, BMC Software

 

 

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Ken Turbitt, Global Best Practices Director at BMC Software, discusses Malcolm Fry and Peter Armstrong, BSM dashboards, BMC's launch of BSM 2.0, and BMC UserWorld 2006, scheduled to be held in San Francisco August 29 - September 1, 2006. Ken will play a significant role in the best practices track at UserWorld, which will have five sessions available each day. Since BMC has solutions for virtually every layer of IT, maybe it should just be called IT World. Get your ITIL certification, learn about standards and best practices, and enjoy San Francisco in August ... all at BMC UserWorld 2006.

 

Resources

White Paper (PDF): ISO 20000: What's an Organization to do?

Book (PDF): Innovation: Information Technology and Business

BMC UserWorld 2006

Ken Turbitt's Blog on TalkBMC: IT Best Practices

Podcast with Ken Turbitt: Looking at the Big Picture on ITIL

 

Bio

Ken Turbitt is a qualified ISEB ITIL Manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Ken also managed the Infrastructure Resource Management (IRM) consultancy practice within Fujitsu/ICL on a worldwide basis, where he was recognized as the ICL worldwide authority on Asset Management and related services. Before ICL, Ken was a Management Consultant with Price Waterhouse Coopers (then Coopers & Lybrand), where he managed their Network Management Center. Currently, Ken is employed by BMC Software working as Best Practice Director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.

Tom Parish

TalkBMC Connects

Posted by Tom Parish Jun 6, 2006
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TalkBMC Connects: BusinessMakers Radio Show interview with Bob Beauchamp, president and CEO of BMC Software, Inc.

 

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Bob Beauchamp, president and CEO of BMC Software, Inc., was featured on The Houston Business Journal's "The BusinessMakers Radio Show," presented by Comerica Bank, on Saturday, June 3. In the interview, he talks candidly about how he achieved his current position, what motivates him, and what he thinks the future holds for the technology industry, and for the world. Download these podcasts in four parts.

 

TalkBMC Connects Series: Part 1 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: BMC, Yesterday and Today

 

 

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Bob Beauchamp, president and CEO of BMC Software, Inc., joined the company in 1988 and became CEO in 2001. He contrasts and compares the BMC of 1988 and 2001 to the BMC of today, taking the listener through the changes in culture, the company's drop in share price and revenue that occurred with the dot.com bust, and how very different BMC is today.

 

TalkBMC Connects Series: Part 2 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: BMC, Transformed

 

 

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Bob Beauchamp, president and CEO of BMC Software, Inc., talks about stepping back and performing a thorough assessment of BMC in the midst of a revolution in IT and in the technology industry. In 2001, BMC had to be changed from the inside out, reducing expenses and transforming the culture.  He discusses how BMC used the examples of SAP and Siebel and changed its strategy to focus on developing products for managing IT infrastructure and processes. This new strategy, called Business Service Management (BSM), was developed and evangelized at BMC Software, and is now being embraced by customers all over the world.

 

TalkBMC Connects Series: Part 3 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: The Future of BMC and Technology

 

 

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Bob Beauchamp, president and CEO of BMC Software, Inc., shares his vision of the future of BMC, and of technology. Things are changing rapidly in technology, and in our relationship to technology as well. Today, the basic assumption is that bandwidth, storage, and processing will become ubiquitous. And the limitations will not be in the technology, Bob says, but in the imagination necessary to make the impossible, possible. Bob talks about how children today work with technology in a very different way from our generation, and how future generations of workers will be unwired but plugged-in, working real-time from wherever they happen to be at that moment.

 

TalkBMC Connects Series: Part 4 of 4 - BusinessMakers Radio Show Interview with Bob Beauchamp: The Importance of the Entrepreneur

 

 

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Bob Beauchamp, president and CEO of BMC Software, Inc., discusses starting his career and what he admires about entrepreneurs and the new "intrapreneurs" Born in Houston, Bob and his family lived in Baton Rouge, Louisiana, and Beaumont, Texas, before moving back to Houston. He shares his very personal journey, from his high school experiences to the scholarship he was offered by Stephen F. Austin State University. Although his college degree was in finance, he took to sales very quickly, which awakened his entrepreneurial instincts and shaped his attitudes toward work. Bob believes the future of business is largely on the shoulders of entrepreneurs, whose companies will fuel the bulk of future job growth and whose innovations will change entire industries and the world.

 

 

Resources

BMC Software, Inc. home page

Business Service Management at BMC Software

 

 

Bio

Robert (Bob) Beauchamp is president and CEO of BMC Software, Inc.  Since joining BMC in 1988, Beauchamp has risen quickly through the organization, serving in positions in research and development, strategic marketing and corporate development before becoming CEO in 2001.

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