Andi Mann, Senior Analyst at Enterprise Management Associates and Kia Behnia, Chief Architect at BMC Software explore how data center managers can derive significant benefits by becoming better at planning and predicting change. The key is to implement best practices from ITIL (the IT Infrastructure Library) and important related technologies like the CMDB to help your organization thrive in a rapidly changing IT-supported business environment.
IT managers are searching for the correct processes and data to more holistically manage change in their data center. Whether driven by business requirements or new technologies, data center change is unavoidable. Yet, it is this very change in the IT infrastructure that creates problems in performance, efficiency, and the end-user experience.
Bio - Kia Behnia
Kia Behnia has helped develop BMC Software's industry-leading Change and Configuration Management (CCM) strategy. Prior to joining BMC Software he was CTO for Marimba, and earlier in his career, he was one of the principal technologists for Tivioli Systems.
Bio - Andi Mann
Andi Mann, Senior Analyst at Enterprise Management Associates (EMA), has worked within the IT departments of various global corporations and with several enterprise software vendors for over 20 years. At EMA, his focus is on the intelligent and automated management of IT, specifically surrounding systems and applications management, configuration management, provisioning, and virtualization of systems and applications.