The configuration management database (CMDB) is one of the most exciting developments in IT in 20 years and has now entered the IT mainstream. This "linking pin" between information and people has a critical connection to ITIL. But, how should you implement it in your organization? Klaas Hofkamp, a consultant with the IBM Information and Technology Management Consulting practice, shares 10 key lessons he's learned over the course of many CMDB implementations. Implementing a CMDB is not an easy task and there are many wrong ways to do it, Klaas says. Did you know one of the key steps for a successful implementation is to transform your enterprise into a service-oriented organization? You don't have to reinvent the wheel or boil the ocean. Start small, identify stakeholders, and understand all the requirements. Know where the pain points are within your organization and show quick wins so you maintain management attention and commitment, advises Klaas.
Klaas Hofkamp is a consultant with the IBM Information and Technology Management Consulting practice. With more than 15 years of experience, Hofkamp focuses on increasing the effectiveness and efficiency of infrastructures by re-engineering the services and systems management processes. He is a certified ITIL Service Manager at the master level for ITIL Service Support and Service Delivery.