The IT Infrastructure Library (ITIL) is set to refresh with a new set of volumes in April of 2007, and there are already a lot of questions around it. Why does this matter to you, and should you race to adopt these new volumes? Is your existing ITIL certification still valid? More importantly, has all the work you've done (or are still doing) with ITIL version 2 been a waste of time? Ken Turbitt, global best practices director at BMC Software and ITIL reviewer, answers these questions. Version 3 of ITIL is a significant change -- an entire rewrite of ITIL, for that matter. But, it's just another stepping stone in your continuously improving best practices lifecycle.
ITIL Version 2 focused on IT-to-business alignment. But, the ITIL refresh (or version 3), is a lifecycle approach to services that IT delivers to the business. This begins with service strategy, moves on to design and transition, and ends with service operation. The last book in version 3 focuses on continual service improvement. More traditional functions, like security, are "baked into" appropriate parts of the IT best practices lifecycle. It no longer makes sense to look at change management or other functions as silos, but as functions that are integrated across the whole -- especially because most IT functions are so dependent on others. Should you race to adopt the ITIL refresh? Listen to what Ken has to say about that, and his advice about how to integrate the refresh into your IT best practices.
Ken Turbitt is a qualified ISEB ITIL manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Ken also managed the Infrastructure Resource Management (IRM) consultancy practice within Fujitsu/ICL on a worldwide basis, where he was recognized as the ICL worldwide authority on Asset Management and related services. Before ICL, Ken was a management consultant with Price Waterhouse Coopers (then Coopers & Lybrand), where he managed their Network Management Center. Currently, Ken is employed by BMC Software working as best practice director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.