ITIL: It's a term you see a lot in IT these days, but does anyone really know what it is? Or is it all so big and complex that only the body that created it - the British Government - could use it (and love it)?
"ITIL is nothing more than documented common sense," says ITIL expert Ken Turbitt. And Turbitt should know: he holds an ISEB ITIL manager qualification, and has been a Gartner-qualified TCO consultant for more than seven years. Formerly as a consultant and now as director of global best practices for BMC Software, he travels the world evangelizing the importance of ITIL, explaining what it is and what it can do for a business.
In this interview, Ken Turbitt relates some of the real-world scenarios he has encountered while helping businesses that want to use the ITIL - the joys and the pitfalls. ITIL may just be about doing what everyone seems to agree should be done, says Turbitt; yet, putting it to work requires discipline, deliberation, and having the patience to look at the big picture of business goals and IT, together.
Ken Turbitt is a qualified ISEB ITIL Manager and Gartner-qualified TCO consultant. He was a founding member of the Institute for the Management of Information Systems (member since 1985) "outsourcing special interest" group, founded a successful independent consultancy, and was an enterprise architect/analyst for Peregrine Systems, assisting sales and business development across EMEA. Ken also managed the Infrastructure Resource Management (IRM) consultancy practice within Fujitsu/ICL on a worldwide basis, where he was recognized as the ICL world-wide authority on Asset Management and related services. Before ICL, Ken was a Management Consultant with Price Waterhouse Coopers (then Coopers & Lybrand), where he managed their Network Management Center. Currently, Ken is employed by BMC Software working as Best Practice Director, assisting BMC in aligning with the Best Practices for IT services (e.g., ITIL, CobIT, ETom), presenting to clients, partners, and analysts.