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In the Mind of the CTO Podcast Series - Take Command: Podcast with Tom Bishop, CTO

 

 

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It's been noted, among other things, that BMC Software's Tom Bishop plays a mean game of pool, can pilot a private plane, and has a brain "the size of a planet" (hmmm). Add to this, extensive industry experience and technical expertise (from IBM to Vieo, and more), and you're describing someone who knows what they want to say, why they want to say it, and yes, just exactly what it is they are talking about.

And these days, this plain-spoken CTO is talking about BMC Software's CMDB, called "Atrium," arguably the crown jewel in the company's highly successful Business Service Management (BSM) strategy for IT. Are you seriously considering using ITIL to bring discipline and best practices to your IT organization? You probably already know that the CMDB is a critical component for ITIL to work. But do you have an eye for the elegantly simple BSM strategy that says, get a clear picture of what you want to achieve for your business first, then implement the applications and systems you need to get that result? The CMDB is a key component of this as well.

 

To hear Bishop tell the story, it's really rather straightforward: There are lots of different companies that want to achieve BSM, and each one has its own unique circumstances, concerns, strengths, and so on. So it makes sense that each company needs to take its own path toward BSM, its own Route to Value (RTV), in BSM terms. Each of these RTVs are comprised of different components -- applications, systems, and the like -- and with the CMDB, you can manage these components in a coherent and consistent manner.

 

"Atrium technology," says Bishop, "is actually a collection of technologies intended to drive integration across the various RTVs and across BMC products implemented within the RTVs to provide a common infrastructure. This allows you to start with any of the RTVs," he adds, "then evolve and build in whatever direction makes sense for you, without losing integration and consistency."

 

For an organization using distributed computing, mainframe technologies, or both, to begin creating its own, unique story of going from where it is, to where it wants to be in terms of efficiency, return on investment, and customer satisfaction, the CMDB is a critical prerequisite. BMC Software recognized this first, affirms Bishop, and rolled out an industrial-strength CMDB that can deliver on the promise of BSM.

 

Resources

Why You Need a Configuration Management Database - Where ITIL Fits In (PPT:   809 KB)

 

Bio

Tom Bishop was named one of the top 25 CTOs by InfoWorld Magazine in 2004 and is a well-known industry innovator who holds nine patents in fault tolerant computing and in leading the development of industry standards such as the Distributed Management Task Force (DMTF) and POSIX.