I would like to konw how attachments are handled in Remedy. In fact, I would like to create un interface between Remedy and another application. So, it's important to me to know: when I create a Change Request and add attachments to it, where are they kept, so as for me to choose the best interface.
I have a self help solution where users log tickets and they can add attachments - all the comms to ARS is through web services. It has been running for years, no problem. If I recall correctly you must pass the web service a byte array, a name and the size of the file (the byte array). The remedy admin tool will create the wsdl to handle this when you add an attachment field to your mappings in the web service.
Only limitation I found was that for some reason the web service comms go REALLY slow the moment the attachment is over +-500K, so I limit the attachment size to smaller than that. Never really troubleshooted this to a conclusion.
