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7 Replies Last post: Nov 2, 2009 11:21 PM by Sonal  
calculus Participant 27 posts since
Sep 14, 2009
Currently Being Moderated

Nov 2, 2009 12:42 AM

Request for approval stage not changing

heye,

 

im trying to create a service request.. after i create the SRD and put it in request for approval status...

 

even after approving it, the status stays in pending state. can anyone shed some light on this?

 

i've tried giving individual approvers and group approvers and approved the srd from all those logins respectively. but the status doesnt change.

 

this keeps occuring every now and then, sometimes it goes into deployed state sometimes it doesn't.

 

and i havent upgraded to any newer version.

 

any help would be appreciated. thanks in advance.

 

regards,

abhishek

Sonal Expert 207 posts since
Dec 2, 2008
Currently Being Moderated
1. Nov 2, 2009 3:37 AM in response to: calculus
Re: Request for approval stage not changing

Abhishek,

 

Just giving a Wild Guess: Try rechecking in Approval Process Configuration Form, search for the Enabled approval for "SRD:ServiceRequestDefinition".

 

Check if in the Status Flow Tab, the value for Status Field for "Approved" stage is set to "Deployed" and not "Pending".

 

Hope that Helps !!

 

Sonal

 

 

Sonal Expert 207 posts since
Dec 2, 2008
Currently Being Moderated
3. Nov 2, 2009 4:13 AM in response to: calculus
Re: Request for approval stage not changing

Hi Abhishek,

 

You can check the Approval Process Logging.

 

For this,you can open the AP:Administration Form and open the Server Settings.

 

Select the Approval Debug Mode checkbox to enable the logging & specify the Path of the File.

 

HTH,

Sonal

Sonal Expert 207 posts since
Dec 2, 2008
Currently Being Moderated
5. Nov 2, 2009 5:47 AM in response to: calculus
Re: Request for approval stage not changing

Abhishek,

 

You have to specify the Full Path along with the file Name: Eg: 'C:\Documents and Settings\abhishek_caleb\Desktop'\abhishek.txt'.

 

The file will be created where the AR Server is installed.

 

Hope that answered all your queries.

 

Sonal

Sonal Expert 207 posts since
Dec 2, 2008
Currently Being Moderated
7. Nov 2, 2009 11:21 PM in response to: calculus
Re: Request for approval stage not changing

You need a  BMC Support ID for that. It will be available on BMC-> Support -> Knowledge Base.

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