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2 "helpful" answers available (5 pts)
1 Replies Last post: Aug 8, 2008 3:01 PM by dfiel  
dmueller Expert 160 posts since
Jun 13, 2007
Currently Being Moderated

Aug 8, 2008 1:56 PM

Email out of office replies are being auto posted after posting a message

I posted a response to a couple of threads today.  An example is thread

 Newbie : Join Tables using GetListEntryWithFields?

in the AR System (Public) forum.

There was a posting immediately after mine that seems to be an out of office reply (I don't speak Italian and it looks like Italian so I am guessing that is what it is from the structure).

This happened for each thread I put a posting on.

My guess is that there is a watch that has been placed on the thread and the user is getting an email about new postings.  They are out and their auto reply is happening and that is then being posted to the thread.

This obviously will clutter the thread with useless postings.

Now, maybe this is not what is happening but something is.

dfiel Expert 252 posts since
Jun 22, 2006
Currently Being Moderated
1. Aug 8, 2008 3:01 PM in response to: dmueller
Re: Email out of office replies are being auto posted after posting a message

I have turned off lsoda's watches and deleted his out of office replies.  The system automatically removes most OOO messages, but it does not recognize some that are in non-English languages and/or setup manually with rules instead of a built-in OOO system, such as Outlook's Out of Office Assistant. 

It should be possible to expand the system to catch more of these and doing so is on our enhancement list for future improvements.

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