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0 Replies Last post: May 8, 2009 2:30 PM by mmarques  
mmarques HotShot
mmarques
8 posts since
Sep 10, 2007
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May 8, 2009 2:30 PM

Have you read that BMC Software has been awarded ITIL® software certification?

I read that ITIL awarded BMC Remedy Service Desk 7.0.03 Gold Level Process Compliance for Incident and Problem Management.Of course, SMPM helps make it clear how to follow ITIL processes with BMC Remedy Service Desk.

 

I blogged about why this certification is important to me.But, I'm wondering - what do you think about this certification?

 

- Michele Marques

BMC Software

Lead Information Developer, ITSM

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