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5 Replies Last post: Apr 15, 2009 6:30 PM by Richard Haaf  
careyw Expert 399 posts since
Aug 25, 2007
Currently Being Moderated

Mar 20, 2009 1:40 AM

Not getting 'watch' emails

Sorry if I have missed something - been away from BMCDN for a while - however I have stopped getting emails for threads/communities I had previously set to watch. How can I check and where necessary re-enable this as required??

Mariusz Cwiklinski Enthusiast 46 posts since
Jun 9, 2003
Currently Being Moderated
1. Mar 23, 2009 6:21 AM in response to: careyw
Re: Not getting 'watch' emails

I also lost my email notifications AGAIN. I lost them once, then I recreated them and now my "forum watch" email notifications are gone again.

Is there an administrator of this forum? Can this be fixed?

Regards,

Mariusz

Nathan Gressle HotShot 114 posts since
Nov 13, 2007
Currently Being Moderated
2. Mar 30, 2009 3:14 PM in response to: Mariusz Cwiklinski
Re: Not getting 'watch' emails

I am also having this problem and I can't seem to figure out how to add the subscription again....

dfiel Expert 252 posts since
Jun 22, 2006
Currently Being Moderated
4. Apr 2, 2009 11:10 AM in response to: careyw
Re: Not getting 'watch' emails

Watches were being removed by a manfunctioning routine that was designed to remove old, unused watches.  We upgraded to the latest version of Clearspace and the problem appears to be resolved.  I created a test community notification and it is still there after two nights.

 

Please try this again and let us know what happens.  You can see you complete list of notifications under the menu Your Stuff->Profile, then click the Email Notifications tab.  You can add a community watch in the Actions widget of the All Content, Discussions, or Documents tabs of any community (i.e., http://communities.bmc.com/communities/community/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system?view=all ).

Richard Haaf Enthusiast 29 posts since
Jun 16, 2004
Currently Being Moderated
5. Apr 15, 2009 6:30 PM in response to: dfiel
Re: Not getting 'watch' emails

When I go to my Profile, I see all the watches that I would have expected to have received via e-mail.  Yet, I have never received a single e-mail notification from BMCDN.  Any idea as to what can be wrong?  My e-mail address in my Profile is correct, so that can't be the problem.

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