I have a strange Problem. I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password.

If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg.

How Can I solve?

Thanks

Step 1

Step 2

Step 3

Configuration 1

Configuration 2

Configuration 3

Configuration 4

Configuration 5

K.M. Log:

"28-nov-08 16:29:40 INFO: /rkm/access/login: Language/Locale initialized to ISO code: en
28-nov-08 16:29:40 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:40 DEBUG: AccessController: Valid password ('App Admin (appadmin)')
28-nov-08 16:29:40 DEBUG: /rkm/access/login: set-cookie: session=b648364276482ae71aee9a7492997fe54d91e274
28-nov-08 16:29:40 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:40 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:40 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:40 INFO: /rkm/settings.jsp: Language/Locale initialized to ISO code: en
28-nov-08 16:29:40 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:40 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:40 INFO: /rkm/settings.jsp: Language/Locale initialized to ISO code: en
28-nov-08 16:29:41 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:41 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:42 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:42 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:48 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:48 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:48 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:48 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:04 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:30:04 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:08 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:30:09 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:11 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:30:11 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:18 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:30:18 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:22 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:22 INFO: /rkm/access/login: Language/Locale initialized to ISO code: en
28-nov-08 16:30:22 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:30 INFO: /rkm/access/login: Language/Locale initialized to ISO code: en
28-nov-08 16:30:30 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:30 DEBUG: AccessController: Valid password ('system')
28-nov-08 16:30:30 DEBUG: /rkm/access/login: set-cookie: session=fb87123f4c8df3ce2534fd0055b401ee59763b46
28-nov-08 16:30:30 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:38 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:41 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:42 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:44 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:44 INFO: kms.config.app.AppConfig: Loading configuration settings from 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml'
28-nov-08 16:30:44 INFO: kms.config.locale.LocaleConfig: Loading default locale configuration: 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml'
28-nov-08 16:30:44 INFO: kms.config.locale.LocaleConfig: Successfully loaded default locale configuration
28-nov-08 16:30:44 INFO: kms.config.locale.LocaleConfig: Loading 'en' configuration: 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config_en.xml'
28-nov-08 16:30:44 INFO: kms.config.locale.LocaleConfig: Successfully loaded 'en' configuration
28-nov-08 16:30:44 DEBUG: HomeFinder: Creating database connection pool...
28-nov-08 16:30:44 DEBUG: HomeFinder: Database driver: com.microsoft.sqlserver.jdbc.SQLServerDriver
28-nov-08 16:30:44 DEBUG: HomeFinder: Database URL: jdbc:sqlserver://srm-test:1433
28-nov-08 16:30:44 DEBUG: HomeFinder: Database schema name: rkm
28-nov-08 16:30:44 INFO: kms.sql.SQLServer: getMetadata("schema") = "4"
28-nov-08 16:30:44 DEBUG: HomeFinder: Database schema level: 4
28-nov-08 16:30:44 DEBUG: HomeFinder: Database user: RKMAdmin
28-nov-08 16:30:44 DEBUG: HomeFinder: Database password:
28-nov-08 16:30:44 DEBUG: HomeFinder: Database type: sqlserver
28-nov-08 16:30:44 DEBUG: HomeFinder: Database active: 75
28-nov-08 16:30:44 DEBUG: HomeFinder: Database max idle: 25
28-nov-08 16:30:44 DEBUG: HomeFinder: Database min idle: 0
28-nov-08 16:30:44 INFO: kms.sql.SQLServer: getMetadata("schema") = "4"
28-nov-08 16:30:44 DEBUG: HomeFinder: Creating SearchServer connection pool...
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer driver: jdbc.searchserver.SSDriver
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer URL: jdbc:searchserver:SearchServer_5.4
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer active: 1
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer max idle: 1
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer min idle: 0
28-nov-08 16:30:44 INFO: HomeFinder: SearchServer properties file not specified, using defaults
28-nov-08 16:30:44 DEBUG: kms.config.diagnostics.Diagnostics: Remedy Authentication Mode | ConfigInfo | user:Demo server: srm-test port:-1 auth mode:remedy
28-nov-08 16:30:44 DEBUG: kms.config.diagnostics.Diagnostics: Calling 'Remedy.init()'
28-nov-08 16:30:44 INFO: kms.remedy.Remedy: System connection to Remedy established
28-nov-08 16:30:44 DEBUG: kms.config.diagnostics.Diagnostics: Calling 'new Remedy().getGroups()
28-nov-08 16:30:44 INFO: kms.remedy.Remedy: System connection to Remedy established
28-nov-08 16:30:44 ! STATUS: kms.daemons.IndexValidateManager: The Index Validate Manager for Remedy Index tables is initializing. {HeartbeatInterval=60 minutes} Thread[Thread-82,1,main]
28-nov-08 16:30:44 * ERROR: kms.context.ApplicationContextListener: Attempt to start-up second instance of UpdateManger. It will not be started. Only 1 instance allowed (Singleton). Please check to see that you are not running multiple instances of RKM. Check Deployment requirements to ensure only a single context is being created.
28-nov-08 16:30:44 INFO: kms.config.app.AppConfig: Configuration settings successfully loaded.
28-nov-08 16:30:44 STATUS: kms.daemons.RemedyFormRTUpdater: The Remedy Form Real Time Updater is exiting as there are no Remedy Indexes. Thread[Thread-83,1,main]
28-nov-08 16:30:44 ! STATUS: kms.daemons.RemedyFormRTUpdater: The Remedy Form Real Time Updater is exiting.
28-nov-08 16:30:44 STATUS: kms.daemons.IndexValidateManager: The Index Validate Manager is shutting down because there are no Remedy Forms being indexed in this Configuration. Thread[Thread-82,1,main]
28-nov-08 16:30:44 ! STATUS: kms.daemons.IndexValidateManager: The Index Validate Manager for Remedy Index tables has started.
28-nov-08 16:30:44 STATUS: kms.daemons.IndexValidateManager: The ValidateIndexManager is exiting.
28-nov-08 16:30:50 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created."