Hi

I belive you can check your ARUSER tool patch version.

I found one Problem solution 101225 on BMC support portal.

Problem
User tool crashes when printing a crystal report from the Remedy Crystal Console in the user tool.
Product
Environment
Client OS- Windows XP
Solution
The workaround for this problem is to use the print button provided by Remedy (marked in red) rather than using the print button on the crystal report(marked in blue).


The customers have found out the solution as replacing the older USP10.dll with the newest version. Following is a post on the ARSList:

After (brilliantly) checking the 'Search hidden files and folders'
option in my search window, I found 3 usp10.dlls.
C:\winnt\system32 - v.1.420.2600.2180
C:\program files\common files\Microsoft Shared\Office10 - v.1.405.2416.1
C:\program files\common files\Microsoft Shared\Office11 - v.1.471.4063.0

The one in green is in my registry under
'HKLM\Software\MS..\Win...\Curr...\SharedDlls, and is probably the one
either Crystal or the spooler is loading.

BTW- I copied the newest version into my 'c:\program files\common
files\Business Objects\3.0\bin' directory, and my printing is now
working flawlessly. I'm suspecting our MSOFC23K install isn't
registering the new usp10.dll in the \SharedDlls key? This might still
cooraborate with Carina's solution of reinstalling office manually.

Please check the defect for this problem: SW00278665
PFA: image of the Remedy Crystal Console highlighting the Remedy button in red and Crystal buttone in blue.

Let me inform if this information is helpfull.

Thanks

Pintu