Hello,

I am New to Remedy and this is my second thread, I am copying the same question which I posted earlier.

I had been using C# 2008 with AR System 7.1 Dlls and I am able to login to the system as found from examples here, the login ID i am using doesn't have admin privilege, but I would like to create a new Ticket and fill in values inside and wait for the user to manually submit it.

I am still struggling to get what I need to achieve with the BMC.ARSystem.DLL (7.1), as I explained Earlier,

I want to login to the remedy system and Open the GUI of Create New Ticket Form with only the required Fields filled in with values, all these I want to do through the C# Code and whenever we want to show the Remedy GUI, we will set all these values from code and Pop up the new Ticket Form with values, the user had to Verify the details and Click manually to submit the data on to the Remedy System.

The users were doing it manually now, so we want to automate only data entry part through the code, but I didn't find any methods that can be used to show the Form to user, Earlier I had used AR System 4.5 API with COM objects, I was able to login and Show the form to user using LoadForm and CreateForm methods, but the same methods were not available or doing the same operation with 7.1 API.

I am able to login to the system using server.login and able to get the fields, forms, etc. But I am not sure how to show the form to user, I went through the C and Java API too, didn't get any clue.

I believe the server.createEntry might be of help, but I don't really want to create an entry on the server, bypassing the Remedy AR System GUI, Is there any ways I can Simulate only the client side part of AR System, I can even go with creating my own Form and request the user to click on submit to send details to the server, but I don't want to connect to server directly.

The BMC ARSystem.chm help file doesn't help in anyways for a starter; I couldn't make any progress for last 4 weeks on this.

Please help me.

Thanks

Dhinesh