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7 Replies Last post: Nov 20, 2008 11:40 PM by Sunil.Bhogayta  
ravindra HotShot
ravindra
310 posts since
Jul 16, 2008
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Sep 30, 2008 10:49 AM

IBRSD installation files/binary files

Hi

Let me know where i can found the exceutable files/binary files for installing IBRSD. is this available in BMC.com?

 

when I checked the integartion of IBRSD document, it says The BMC Remedy Service Desk Integration installation CD, included in the Impact Solutions kit.

what is Impact Solutions and where i can found?

 

regards

ravindra

AnilGarg Enthusiast
AnilGarg
39 posts since
Aug 14, 2007
Currently Being Moderated
1. Sep 30, 2008 11:22 AM in response to: ravindra
Re: IBRSD installation files/binary files

Ravindra

You can fine the IBRSD sofwtare at BMC.com support site. It is available under Impact Solutions in EPD download.

Anil

PS: Impact Solutions refers to kit containing BMC Impact manager, BMC Event Manager and  associated components.

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ravindra HotShot
ravindra
310 posts since
Jul 16, 2008
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2. Sep 30, 2008 11:42 AM in response to: AnilGarg
Re: IBRSD installation files/binary files

Hi Anil,

I tried downloaded BEIM_7200_ImpactIntegrationARpluginForServiceDesk_Windows, in which i found

 

IBRSD_ARSWin.exe

IBRSD_ARSWinConsole.bat

IBRSD_ARSWinGUI.GUI

Integration For BMC Remedy Service Desk 7.2.00
Build Date      : 7th May 2008

 

is this the same executable file for IBSRD?

if yes, what is BEIM_7200_ImpactIntegrationARpluginForServiceDesk_Windows  instead os IBRSD?

 

thanks & regards

ravindra

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ravindra HotShot
ravindra
310 posts since
Jul 16, 2008
Currently Being Moderated
3. Sep 30, 2008 11:43 AM in response to: AnilGarg
Re: IBRSD installation files/binary files

Hi Anil,

I tried downloaded BEIM_7200_ImpactIntegrationARpluginForServiceDesk_Windows, in which i found

 

IBRSD_ARSWin.exe

IBRSD_ARSWinConsole.bat

IBRSD_ARSWinGUI.GUI

Integration For BMC Remedy Service Desk 7.2.00
Build Date      : 7th May 2008

 

is this the same executable file for IBSRD?

if yes, what is BEIM_7200_ImpactIntegrationARpluginForServiceDesk_Windows  instead os IBRSD?

 

thanks & regards

ravindra

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AnilGarg Enthusiast
AnilGarg
39 posts since
Aug 14, 2007
Currently Being Moderated
4. Sep 30, 2008 12:47 PM in response to: ravindra
Re: IBRSD installation files/binary files

Ravindra

 

The IBRSD is integration product component, which is fully described in the manual "Integration for BMC Remedy Service Desk -User Guide". You need to install this into Remedy using GUI or command line.  Another two components, are installed along with BMC Impact solution installation of BMC event manager or impact manager, depnding on option you slected forduring installation.

Refer to chapter 3 & 4  of the manual for monre details of files and how to install and configure.

 

Anil

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rajababu_7 Participant
rajababu_7
5 posts since
Aug 12, 2008
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5. Oct 1, 2008 2:13 AM in response to: AnilGarg
Re: IBRSD installation files/binary files

Dear Anil,

                   In which product Document can i get the IBRSD installation manul. Can you let me know the exact product document name.

 

Thanks in advance

Prasad

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AnilGarg Enthusiast
AnilGarg
39 posts since
Aug 14, 2007
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6. Oct 1, 2008 8:28 AM in response to: rajababu_7
Re: IBRSD installation files/binary files

Prasad

 

The Eaxct name of the manual is:

Integration for BMC Remedy Service Desk User Guide

Supporting

Integration for BMC Remedy Service Desk 7.2

BMC Impact Manager 7.2

BMC Remedy Service Desk 7.2

June 2008

 

you can find this in Impact Solutions documentation kit.

 

regards

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Sunil.Bhogayta Enthusiast
Sunil.Bhogayta
33 posts since
May 5, 2008
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7. Nov 20, 2008 11:40 PM in response to: AnilGarg
Re: IBRSD installation files/binary files

Greetings,

 

Can you please let me know, for integration of BEM with RSD which patch is compitable for AR system.

 

Any help will be appreciated.

 

 

 

Regards,

Sunil

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