SRM 7.6 now has the Service Request Designer, which is a simplified interface for creating and modifying Service Request Definitions. The designer provides a wizard-style interface that leads you through the process of creating an SRD. It's designed to allow a business analyst person to create an SRD by putting the various pieces together (such as the category, questions, process and approvals). If you have more permissions (e.g. SRM Administrator), the designer also lets you launch to the appropriate parts of the configuration interface to define categories and processes. Basically, if you're using SRM 7.6 the designer is a simpler way to create standard SRDs than from the Catalog Manager Console.

SRM is one of those areas where I strongly recommend taking the training class; it's less frustrating and gets you up to speed a lot faster than following the manuals. The manuals have all the necessary information, but there are a lot of steps to go through and the class really helps you pull it all together.

Anne