So I think I got this working now, but I want to see if this might cause any secondary issues.

I have been able to create and modify tickets for a little while now thanks to a wonderful set of directions provided by William Rentfrow on his blog (http://williamrentfrow.com/). I added an attachment table so I can see all the attachments associated with the original email ID, pretty much copied from the AR System Email Messages form (this will be used more in the future).  I added an attachment pool so I have a place in my staging form to store the attachments.  I have a field to store the email ID and a temp field for attachment unique IDs.  My filter that populate eveything from the Email Messages form pushes the email ID to the staging form.  Then another filter looks at the Email Attachment Join form and compares the email ID to Source ID2, when it passes it sets my attachment ID temp field to the unique ID for the attachment.  I then do a set fields from the Email Attachment form comparing the temp fieled to the Unique Identifier which will set the email attachment field in my attachment pool to $EmailAttachment$.  So now I have the attachment on my staging form.  From there I push the info from the staging form including the attachment to HPD:IncidentInterface (BTW, I am only doing incident modification at this time).

Here is where the problem seems to start.  I push the attachment to the attachment pool on the IncidentInterface form, but it doesn't show up in the worklog.  I found a filter called HPD:HIJ:ModifyIncident_210_CreateWorklog which seems to push data over to the worklog, but didn't push anything from the attachment pool.  I went ahead and added a push from one attachment field to the other in this filter, and guess what?  I can get email attachments into my worklog now!

My question to the community is: will this have any unexpected secondary effects?  I can't find anything else that this filter would be attached to, so I think I am in the clear for now.

Thoughts?

-Robert Fults

Remedy Admin/Dev@Florida International University