Business Value

MKS Integrity for BMC Remedy Change Management

MKS Integrity, the technology powering Intelligent ALM™ from MKS, provides a single coherent Application Lifecycle Management (ALM) platform that significantly extends the visibility and control provided by Remedy, by making the change process transparent across the entire application change lifecycle. Remedy combined with MKS Integrity ensures a closed-loop and traceable work process from the initial hand-off to development, throughout the development process and to the application's release back to operations. Not only does MKS Integrity for BMC Remedy Change Management reduce the risk and cost of application changes by removing the application development blind spot from the process, but it also allows rapid, well informed and dynamic allocation of development resources across both maintenance and new development priorities.

MKS Integrity for AppSight Application Problem Resolution

MKS Integrity for AppSight Application Problem Resolution reduces the time it takes to repair broken applications by rapidly delivering accurate and complete application problem data directly to the development team allowing them to pin point the application issue immediately. With the associated workflow, issues are resolved faster, production downtime is reduced, teams are more efficient, and overall maintenance costs are reduced. When it comes to fixing the detected defect, Intelligent ALM from MKS powered by Integrity connects the artifacts and activities of development, enabling rapid resolution of the defect.

MKS Integrity for BMC Atrium CMDB

MKS Integrity for BMC Atrium CMDB puts custom application details at the fingertips of operations managers. This information is critical for reducing the time it takes to investigate, diagnose and resolve issues when production applications fail. More accurate and efficient governance, risk management and compliance is made possible when the CMDB is kept updated with the most current detailed application data. The links to MKS Integrity permit IT Operations to 'drill down' from the CMDB into the application code and related assets stored in MKS Integrity's AMDB. IT management and executives can also benefit from the metrics derived from the integrated application data in the CMDB.

• Improved ability to pass IT audits and comply with ITIL change management standards through end to end traceability from Remedy change request into all core ALM artifacts and activities.
• Reducing time it takes to find and fix defects can save organizations significant maintenance costs.
• Improved quality due to more effective and efficient application lifecycle management reduces overall defect rates and thereby reduces downtime in production and the associated costs and consequences of downtime.

• Automated defect logging with integrated workflow into ALM enables developers immediately begin fixing the application and getting it back into production, rather than spending time pinpointing the root cause, recreating the defect, or coordinating the development process.
• More rapid development is enabled by the unified ALM platform by integrating requirements management, change management, and test management and improving team coordination and communication.

• Reduced time to pinpoint the cause of production issues related to custom application failures.
• Reduced turn-around time for application changes necessary to correct production errors.
• Proactive identification of potential issues through alerts and reports based on application updates.

• Transparency between the application running in production and the files, versions, requirements, and tests associated with that application.
• Improved compliance with governance mandates through automation and streamlined ability to prove that compliance with reports and traceability.
• Insight into development spend (vendor and custom) as well as change/defect rates and other key metrics.

Contact

http://www.mks.com/bmc

MKS Software Inc., - Chicago
1815 South Meyers Road, Suite 220
Oakbrook Terrace, IL 60181
United States
Phone: 1 630 827 4900
Fax: 1 630 629 9167

Company Background

MKS, the leader in Intelligent Application Lifecycle Management solutions has partnered with BMC Software, the leader in IT Service Management. Together this partnership provides visibility into the complete application lifecycle and IT operations. This is achieved with seamless communication between the MKS Integrity application lifecycle tool suite and BMC Remedy IT Service Management Suite.

This visibility provides complete traceability from a set of requirements for an application through development, test, deployment, and execution within production. From production, visibility into the application artifacts is available with complete configuration information from the BMC Atrium CMDB. This provides operations with the ability to evaluate and predict the cost of change that impacts development.

All change initiated from BMC Remedy affecting the application is bidirectionally communicated to MKS Integrity and vice versa. All application configuration changes are communicated to the BMC Atrium CMDB for reporting through the BMC Atrium view.

These integrations provide:

• Complete traceability of change across IT operations and Application Development

• Real Time visibility from Application Development to IT Operations
• Real Time visibility from IT Operations to Application Development
• Centralized reporting through ITM
• Complete Bill of Material available for all applications in production
• More detailed problem resolution
• Quicker escalations
• Impact analysis