BMC Communities : Thread List - Knowledge Module Development

Is there a way to set a KM parameter to a value with the Configuration Manager tool?

forums@developer.bmc.com — Fri, 20 Nov 2009 14:36:09 GMT

I'm looking to set a variable on a whole bunch of servers, and would like to utilize configuraion manager to do this. I vaguely remember hearing that you could do this years ago, but never tried it. I see in Event management you can have recovery actions set a variable, that would require a variable to go into an alarm state to get that to execute. Where as, I'm just trying to set a flag in a KM.

SNMP works on Windows agent but not on Unix

forums@developer.bmc.com — Thu, 16 Apr 2009 14:49:10 GMT

I have some basic code that works fine on Windows, but not on Unix.

startAgent=snmp_agent_start();
#myhost = get("/hostname");
myhost="remoteServer";
session = snmp_open(myhost,"1","public","500","3",161);

#session = snmp_open(myhost,"1","public","500","3",8161);
#app_start=".1.3.6.1.4.1.1031.1.1.1.7.1.1";
app_start = ".1.3.6.1.2.1.25.2";
set("value","agent start gives: ".startAgent." **".snmp_walk(session,app_start)."**");
snmp_close(session);

If I run the code back to the currenthost- and query the Patrol MIB, then it works fine, (replace the uncommented lines with the commented lines)

the code is based on that shown in the PSL ref 2 manual for snmp_walk()

Where the code above has the string "remoteServer I have the fully qualified hostname of the remote host, this fully qualified hostname works with the utility /usr/sfw/bin/snmpwalk. Unix box is a Solaris 10 global container.

Example snmpwalk command:

/usr/sfw/bin/snmpwalk -c public -v 1 remoteServer:161 1.3.6.1.2.1.25.2

If I use the third party utility snmpwalk I also get the expected data.

If I run the code on a Windows node everything works, as expected. Both Unix and Windows agents report versions as 3.7.20i.

Anyone got any ideas?

MSSQL SERVER SERVICES is not triggering alert (Services KM)

my_wallaby83@hotmail.com — Thu, 19 Nov 2009 07:59:00 GMT

Hi Guys,

I have a problem on my customization script, i appreaciate that you guys can give me some advice..

Here's the case senario:

1. I'm using a blat.exe and customize script for alert notification. However, when my customer request me to monitor a service named: SQL SERVER (MSSQL SERVER), the notification alert is not generated, while i can see this event in the console.

However, in my script, i realised that my existing script not allow to set the variable which contains parenthesis (), please kindly advice ..

Part of the script is attached as below.

-------------------------

goto SENDEMAIL

:SETNT
set TYPE=Operating System
set ITEM=Window Server
rem set GROUP=X.Wintel Support
rem set ntargets=%email_windows%
set SMS_PHONENO_1=%sms_windows_1%
set SMS_PHONENO_2=%sms_windows_2%
set SMS_PHONENO_3=%sms_windows_3%
set SMS_PHONENO_4=%sms_windows_4%
set SMS_PHONENO_5=%sms_windows_5%
set PARAM_DESC=
if "%AS_PARAMETER_STATUS%"=="OK" (
if "%AS_PARAMETER%"=="CPUprcrProcessorTimePercent" set PARAM_DESC=CPU Utilization resumes normal
if "%AS_PARAMETER%"=="MEMmemAvailableBytes" set PARAM_DESC=Memory utilisation resumes normal
if "%AS_PARAMETER%"=="LDldFreeMegabytes" set PARAM_DESC=Free disk space is cleared
if "%AS_PARAMETER%"=="LdldFreeSpacePercent" set PARAM_DESC=Free disk space is cleared
if "%AS_PARAMETER%"=="ServiceStatus" set PARAM_DESC=Service resumes normal
if "%AS_PARAMETER%"=="HostPingFailures" set PARAM_DESC=The PATROL Agent %AS_APPINSTANCE% is pingable now.
if "%AS_PARAMETER%"=="AgentPingFailures" set PARAM_DESC=The PATROL Agent %AS_APPINSTANCE% is up now.
if "%AS_PARAMETER%"=="LOGErrorLvl" set PARAM_DESC=LOG file error cleared
if "%AS_PARAMETER%"=="PROCStatus" set PARAM_DESC=%AS_APPINSTANCE% process is up.
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_OTHER_SYSTEM_FAULTED" set PARAM_DESC=Other system changed state from RUNNING to FAULTED. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_HAD_MEMBERSHIP_RESUMED" set PARAM_DESC=HAD regular membership resumed. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_HAD_MEMBERSHIP_JEOPARDY" set PARAM_DESC=HAD jeopardy membership occurred. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_SAN_PATH_ERROR" set PARAM_DESC=SAN path error occurred. Call X Wintel & Storage.
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_SAN_PATH_RECOVERED" set PARAM_DESC=SAN path recovered. Call X Wintel and X Storage.

) else (
if "%AS_PARAMETER%"=="CPUprcrProcessorTimePercent" set PARAM_DESC=set PARAM_DESC=CPU Utilization is over %AS_PARAMETER_VALUE%%%. %callvar%
if "%AS_PARAMETER%"=="MEMmemAvailableBytes" set PARAM_DESC=%AS_PARAMETER_VALUE% MB physical memory currently available to processes. %callvar%
if "%infra%"=="" (
if "%AS_PARAMETER%"=="LDldFreeMegabytes" set PARAM_DESC=%AS_PARAMETER_VALUE% MB free space available on the selected logical disk drive. Call Noble

for house keeping
if "%AS_PARAMETER%"=="LDldFreeSpacePercent" set PARAM_DESC=%AS_PARAMETER_VALUE%%% free space available on the logical disk drive. Call Noble for house keeping
if "%AS_PARAMETER%"=="ServiceStatus" set PARAM_DESC=%AS_APPINSTANCE% is not running. Call Noble
) else (
if "%AS_PARAMETER%"=="LDldFreeMegabytes" set PARAM_DESC=%AS_PARAMETER_VALUE% MB free space available on the selected logical disk drive. %callvar% for house keeping
if "%AS_PARAMETER%"=="LDldFreeSpacePercent" set PARAM_DESC=%AS_PARAMETER_VALUE% % free space available on the logical disk drive. %callvar% for house keeping
if "%AS_PARAMETER%"=="ServiceStatus" set PARAM_DESC=%AS_APPINSTANCE% is not running. %callvar%

)
if "%AS_PARAMETER%"=="HostPingFailures" set PARAM_DESC=The PATROL Agent host: %AS_APPINSTANCE% is not available by using an ICMP ping. %callvar%
if "%AS_PARAMETER%"=="AgentPingFailures" set PARAM_DESC=The PATROL Agent host: %AS_APPINSTANCE%. %callvar%
if "%AS_APPINSTANCE%"=="oracleLogPN0" set PARAM_DESC=Error found in Oracle alert log. Please call Noble support team.
if "%AS_PARAMETER%"=="PROCStatus" set PARAM_DESC=%AS_ICON_NAME% Alarm, call NOBLE.
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_OTHER_SYSTEM_FAULTED" set PARAM_DESC=Other system changed state from RUNNING to FAULTED. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_HAD_MEMBERSHIP_RESUMED" set PARAM_DESC=HAD regular membership resumed. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_HAD_MEMBERSHIP_JEOPARDY" set PARAM_DESC=HAD jeopardy membership occurred. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_SAN_PATH_ERROR" set PARAM_DESC=SAN path error occurred. Call X Wintel & Storage.
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_SAN_PATH_RECOVERED" set PARAM_DESC=SAN path recovered. Call X Wintel and X Storage.

if "%AS_PARAMETER%"=="ELMWarning" set PARAM_DESC=Event matched. %callvar%

)

how to use a new individual km to fit into my installed patrol system

forums@developer.bmc.com — Thu, 19 Nov 2009 02:31:34 GMT

hi,

i got an new km including .km and .kml files, and i don't know how to use it, is there any detailed manual book, thanks!

Scanning Read-Only files with KM LOG

forums@developer.bmc.com — Tue, 09 May 2006 13:41:12 GMT

Hi,

I have some files that belong to root with 600 permissions (i.e. /var/log/messages).

Anyway, I have to read them to search for a string.

What is the best way to manage them?

- Change the permissions on the files so that everyone can read the files (as they don't belong to my service, I would like another solution)
- Make 'patrol' be part of an administration group and change the group owner of the file
- Fill the sudoers file to enable 'patrol' to use the adequate commands to scan the files.

The last solution is the one I would prefer but I don't know which command the KM LOG launch.

So my question is:
- Which command are used by the KM LOG (or how can I find them) or which is the management solution that is the most appropriate?

Thanks

Regards,

Olivier Gérault

Oracle Script

forums@developer.bmc.com — Sat, 14 Nov 2009 22:46:36 GMT

I have to create a custom KM that will run an Oracle SQL script and then read the output to see if it is in an alarm state or not. How would I start the KM script so that it first logs into sql. The following is the script i need to run every 15 minutes and then redirect it to a log for Patrol to then monitor.

select
NAME,
SPACE_LIMIT ,
SPACE_USED ,
NUMBER_OF_FILES,(space_used/space_limit)*100 PCT_USED
from V$RECOVERY_FILE_DEST;

I am relatively new to this and would appreciate any direction I can get.

Windows - KM SQL server 4.3.20 - value "{EV_ORIGIN}" (PEM) - backslash "\" missing to instance "bt1shkewv11\INST1"

maandjis@bouyguestelecom.fr — Mon, 09 Nov 2009 15:48:51 GMT

I have the backslash "\" is in the database or SQL Server Instance name PATROL.
Exemple instance : bt1shkewv11\\INST1
I genere event : %PSL set ("/MSSQL_SERVER_AVAILABILITY/bt1shkewv11\\INST1/SQLServerStatus/value",1);

In a file Toto.ctg, I wan to get the origin :
origin_inst="%{EV_ORIGIN"}
printf("Test : ".origin_inst/"=>END\n");

Result of the value %{EV_ORIGIN } : < MSSQL_SERVER_AVAILABILITY.bt1shkewv11 NST1.SQLServerStatus >

The backslash in theevent is missing and the letter "I" is drop.

Environement :
Serveur - Windows 2008 : Host bt1shkewv11 Microsoft Windows bt1shkewv11 6.0 6002-2 Intel/1586(2MP)
PatrolAgent : V3.7.30
KM SQL server 4.3.20

WAS KM 2.6.00 - com.bmc.pmw.ServerStatus causing JVM Core dumps

forums@developer.bmc.com — Tue, 10 Nov 2009 11:19:32 GMT

Hi All,

We have WAS KM 2.6.00 Running on a WAS 6.1 Deployment Manager and monitoring a Federated Cell (Cell consists of 2 Nodes - 2 x WebSphere Portal Servers) - Monitoring is working fine.

We have multiple existences of the above configuration. On the one with the most utilisation the problem is as follows:

Snap*trc files are being generated in the root filesystem.

Upon examination, the class com.bmc.pmw.ServerStatus has nearly 5000 threads (It seems that when a thread stalls, patrol kicks off a new one)

Each thread takes a bite out of the Native heap, so, eventually, the native heap is exhausted, the JVM core dumps and produces the snap trace file in the root home directory.

Does anyone have any idea why this class is behaving like this? It seems to be monitoring the status of an Application Server instance, but I can't work out why it opens so many threads.

Or, does anyone know why the KM might have trouble detecting whether a server is up/down? It seems that might be what's happening - like the KM gets into a sort of limbo and can't decide the status of the server, so it opens another thread and tries again?

Help!

Any suggestions or info would be greatly appreciated!

Kind Regards

Greg

PME Documentation

forums@developer.bmc.com — Tue, 10 Nov 2009 12:08:26 GMT

Hi,

I need documentation with examples for PME (BMC Portal).

Can someone please give me where I can find one.

Rgds,

Bhushan

How to add new macros for event description

forums@developer.bmc.com — Thu, 15 Oct 2009 15:26:43 GMT

Hi all,

I'd like to add my own macros to the list of predefined macros ( for example %{HOSTNAME}% is predefined as described in the chapter "Using agent macros" in the agent reference manual ). I need to use new customized macros in my event description.

I have made some tests but i don't find the way.

Do you know how to do that ?

Many thanks,

Regards,

Didier

History Loader and Propogator

forums@developer.bmc.com — Fri, 24 Apr 2009 01:28:12 GMT

Is there any document which can help me in configuring the History loader and propogator? And I have have loads and loads of data that is getting monitored by the 200 Patrol Agents for my application. Once I configure them use push the data in the MS SQL Servers using the History loader and propogator , how do I start reporting? Is there any web view by default available or do I need to build one for my self?

Any quick response will be appreciated and all the points will be awarded :)