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Architecture Diagram for a Remedy setup

forums@developer.bmc.com — Sat, 14 Nov 2009 12:52:10 GMT

Hi,

We are in the need of a logical diagram for a complete AR system setup that includes AR Server/DB/Discovery/Midtier

May not be exact, but anyone has a similar approached architecture?

SRM:RequestInterface_Create no save button

forums@developer.bmc.com — Wed, 18 Nov 2009 06:59:08 GMT

hiy,..

maybe this has been addressed before or its common knowledge.. but..

in the SRM:RequestInterface_Create form i cant find a save button anywhere...

if im not wrong... this form is used to create requests... its an interface form right? just like incident interface_create

much appreciate any help on this.

thanks

Duplicate notifications on helpdesk modify

forums@developer.bmc.com — Wed, 18 Nov 2009 16:35:05 GMT

I set up a filter to fire a notification on Modify of the HPD:HelpDesk form by anyone other than the assignee:

( 'Assignee Login ID' != $NULL$ ) AND ( ( 'Last Modified By' != 'Assignee Login ID') OR ( 'Last Modified By' != "AR_ESCALATOR" ) OR ( 'Last Modified By' != "Remedy Application Service" ) )

For some reason it fires twice, even when updated by the assignee. Any ideas what I did wrong here?

I have a tricky problem with Query results

rtadayo@southernco.com — Wed, 18 Nov 2009 16:13:05 GMT

Ok here is what I have to do

1) Run a Query off a form and get the number of records returned

(this I know how to do, Set field -> read value for Field set to SQL -> get the $1$ value that comes back)

BUT

2) I have to send the value for $1$ to another form as a new record entry

So, how do a run a qurey to get the $1$ value off one form and then take that value $1$ over to another form as a new record entry

Ive tried using a set field command but it does not let me create a new record, Ive tried doing a push command that does let me create a new record on another form but the Push Command does not let me run SQL to extract the $1$ result.

Problem creating incident using java api

forums@developer.bmc.com — Thu, 15 Oct 2009 03:19:12 GMT

I have installed "BMC Remedy Service Desk Application & AR System 7.0.03"

I want to create incident using remedy java api.

i have tried creating incident using the code which is part of our product.

i am getting following error "ARCreateEntry::1291061 Select the contact by using the Return functions or by clicking Search."

It looks it asking me to search contact first then try to create incident which is workflow from the remedy user gui.

Can someone point out me some sample code in order to create incident?

Time in the calender popup defaults to 12:00:00

forums@developer.bmc.com — Wed, 18 Nov 2009 09:11:40 GMT

can we make the default time as current time??

Viewing change request details from the approver console

forums@developer.bmc.com — Fri, 20 Nov 2009 18:34:21 GMT

Several customers have mentioned to me that when they are viewing an approval in the approval console, they can no longer drill down into the change to see FULL details. They say that the information available is not sufficient, and after seeing it, I'm inclined to agree. I seem to remember being able to do that in earlier versions, and don't understand why that is no longer a feature. Is this in fact the case, or is there a way to view the change record you are approving from the approval itself?

Thanks

SRM Questions to Workorders

forums@developer.bmc.com — Thu, 19 Nov 2009 21:30:34 GMT

I have not been able to get the SRM customer supplied questions to push to the back end forms like workorder and Incident. I added the local as directed in the knowledge base but it didn't work.

Any help would be appreciated.

Bill Weatherell

Online help ITSM 7.5.01 doesn't work

forums@developer.bmc.com — Tue, 17 Nov 2009 17:09:28 GMT

Hi!

I moved midtier from ARS server to another machine. Then I copy-past help files which were located under Tomcat folder for each application and move it to new midtier location.

I also changed web address for specific application in SHARE:Application Properties form with a new midtier address.

When I test web help it doesn't open me a page.

Is there any other configuration on Tomcat site which I must done that help files will be visible?

Regards

Consuming webservices with several levels

forums@developer.bmc.com — Wed, 18 Nov 2009 12:12:50 GMT

Our customer has moved all theire webservices to a new location and redefined them, and I have trouble with one of them. The new thing is they have added an addtional level.

Before you had:

webservice Forms

root TAA_RMA:ProformaReport

parcel TAA_RMA:Parcels

orderline TAA_RMA:Orderline

orderlineunit TAA_RMA:Orderlineunit

Now:

root TAA_RMA:ProformaReport

Shipment TAA_RMA:ProformaReport

parcel TAA_RMA:Parcels

orderline| TAA_RMA:Orderline

orderlineunit TAA_RMA:Orderlineunit

I have created two filters with set-field from webservice and testet both with shipment mapped with TAA_RMA:ProformaReport and with root mapped with TAA_RMA:ProformaReport, same result, its only the shipmentmappings which are sent. Cannot see any trace of parcel, orderline or orderlineunit in the pluginlog. The error msg I get is ARERR [9130] An exception occurred from the WebService class : ESB Couldn't process message due to unhandled exception.

the webservice require parcels and orderline/orderlineunits.

does anyone have an idea?

Rgds

Caroline Jahr

Unable to Archive records

forums@developer.bmc.com — Wed, 18 Nov 2009 12:35:40 GMT

Hi All,

We are unable to Archive records on one of the forms in Remedy.

Below are the conditions given in the Archive Tab

Arhive Type: Copy to Archive

Archive to form: >Form_Name>

Tme Slected: The 1st, 2nd, 3rd, 4th, 5th, 6th, 7th, 8th, 9th, 10th, 11th, 12th, 13th, 14th, 15th, 16th, 17th, 18th, 19th, 20th, 21st, 22nd, 23rd, 24th, 25th, 26th, 27th, 28th, 29th, 30th and 31st of every month, at 07:25 AM

Qualification: ISTM_Status="Closed"

Please pass on your inputs....

What can be the problem?

Thanks,

Vinod

Reporting on incident relationships

forums@developer.bmc.com — Fri, 20 Nov 2009 10:56:25 GMT

Hello Evybody,

I need your help on this query please.

I need to be able to report on re-opened tickets. As I understand it, the way ITSM does this is to open a new ticket and relate them in both their relationships tabs with a relationship association type of Re-opened by and Re-opened from respectively.

I click Advanced Functions -> Advanced Search from an incident search form and pick Search Incidents by Relationships, then click select. As expected, I get a Search Relationships form. I fill in RequestType "Incident", Association Type "Re-opened by" and Form Name "HPD:Help Desk" in the Relationships section and Incident Status "Closed" in the Incident section. I then click the search button. I get an error message: "Cannot open catalog; Message number = 1583 : position 8 ('Status') (ARERR 1583)".

Has anyone some info about this issue or there is any other way to do it?

Thanks

No appadmin user

mohammed.idriss@hotmail.com — Thu, 19 Nov 2009 08:30:52 GMT

Hello,

Recently, i have installed ITSM application on Solaris 10 operating system (test server). The installation process was successfully completed without any error. When i try to login to the system using appadmin user, the system generate an error message telling that there is no appadmin user. Does this usually happen? I have created the appadmin user manually using the people form. I wander if there a documentation that shows the privilige or permission of all system users?

I have been using the system for 4-5 weeks without any problem, but I am affraid of missing other things that are not installed too which might cause serious issues in future.

Regards,

Mohammed

tracing export of workflows through remedy admin

forums@developer.bmc.com — Tue, 17 Nov 2009 11:17:40 GMT

Hi ,

i have a question.....is there a way to trace the export of workflows like forms,active links,ilters taken through remedy admin. i mean if we have not implemented source control.

Regards

Sudeep

Pushfield action through active link or Filter

forums@developer.bmc.com — Thu, 19 Nov 2009 07:26:23 GMT

HI All,

I have a requirement to use Push field action and I want to know if there is any disadvantage in using Active link over Filter for doing the same.

Thanks,

Arjun

waiting to load userdata.js in webbrowser

ash.ashwanth1@gmail.com — Fri, 13 Nov 2009 09:30:18 GMT

Hi Friends,

I am trying to access a Remedy Form by passing Direct URL with username and password through Midtier.

I have configured two users in Remedy:-

*By passing one user authentication details it is working.

*For another user authentication details it is not working getting the following error.

Direct URL will be like this

http://regptest.teleglobe.ca:9797/arsys63/forms/regptest/REGP-Customer+Portal/Display/?F700800084=TGC2211-001&F700800006=2211&cacheid=6b49c918

Note:-Direct URL will be passed from external component (.asp page on clicking of a link)

Help much needed!!!

Thanks,

Ashwanth.

request entry .. cannot add attachment

forums@developer.bmc.com — Thu, 19 Nov 2009 11:33:16 GMT

hiy..

im tryin to raise a request thru request entry... in the provide info screen .. when i try to add attachment and submit the request its giving error.

Work Info Type, View Access, Locked, and Summary fields are required to add a Work Info entry. (ARERR 150167)

The preceding message occurred during the execution of active link SRS:SRC:SaveServiceRequest-CreateSR -- action 2. (ARNOTE 1101)

i've tried checking the activelinks for this

and.. hey... i cannot add attachments to this thread either... hmm.. ok.. i guess i'll explain...

after a lotta back tracking ... i found out that.. the 'summary' field is going blank... but i dunno where to fill this..

the attach button on the console is keeping the attachment.. like, when i add an attachment.. and that request will not proceed. so now, without removing that attachment, if i try another request its giving the same error.. i have to remove it from that attachment.

SRM:REQ:SaveWorkInfo_500_IncompleteWorkInfo

is the main filter thats throwing the error. probably cos one of those fields is empty.

before this

SRM:REQ:SaveWorkInfo_501_CreateWorkInfo .....filter has run and its supposd to push fields, and its given '<deferred to phase 2>' here. i'd appreciate if anyone can explain what that means.

now all the required fileds... were filled somewhere at the beginning in an active link

SRS:SRH:WorkInfo_ChkAttachment

[ |-: ]

so... anyways... in the SRM:RequestConsole form, all the required fileds are in the 'Activity Log' table. this will be filled only once the request is submitted..

i even tried giving all kindsa work infos in SRD creation [ i guess this wont matter ]

also, i tried submitting a request without attachment, then rejecting the request, then adding work info in the activity log [ heh heh heh.. |-: thought i was being tricky here.. in vain ]

THEN, i tried adding the attachment and re-submitting the request.. yeah.. no dice.

so... if anyone has any inkling to this.. pls.. help!

LDAP, Oracle and BusinessObjects

forums@developer.bmc.com — Wed, 18 Nov 2009 21:06:07 GMT

Hello all, I'm looking for some advice on the best way to solve the following issue.

First, the environment:

Remedy 7.1 on an Oracle 10gR2 database (case sensitive)
BusinessObjects XI 3.1 FP1.3
LDAP (Novell eDirectory) is configured for AREA LDAP and in BOXI
The Remedy Login ID field in CTM:People in Remedy is all lowercase and the users have been trained to log in using all lowercase
The LDAP user name attribute (cn, in this case) contains all UPPERCASE user names

If a user logs into Remedy using all lowercase then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and finds a match and the user is logged in with all their expected rights.

However, if a user logs into Remedy using mixed case or call CAPS then AREA LDAP checks with LDAP, which is case-insensitive, and returns a positive result. Remedy then checks the log in information with the Remedy Login ID in CTM:People and does not find a match, due to Oracle being case-sensitive, and the user is logged in as a guest.

Hopefully everyone agrees with that.

Now, when LDAP was configured in BOXI and a group was mapped the users came into BOXI in ALL CAPS as this is how they are stored in LDAP. The problem is the row-level security predicate in the ITSM universe tries to compare the BOXI username, in ALL CAPS from LDAP, to the all lowecase Remedy Login ID in CTM:People and the report comes up blank.

This is an existing environment so changing all of the Remedy logins to all uppercase and training the users to log in that way is a non-starter. Likewise, the LDAP administrators won't be amenable to changing 40,000+ all UPPERCASE cn attributes to lowercase to match Remedy.

Other than having a BOXI administrator go in and manually update each BOXI user so that the usernames are all lowercase in BOXI, is there a solution for dealing with this?

Thanks

Data Management Tool - Invalid Product Catalog

forums@developer.bmc.com — Wed, 18 Nov 2009 22:12:01 GMT

We have been testing with Remedy 7.5 with Atrium 7.5 and Atrium 7.6 with the plan to migrate to this new version.

When we were testing with Atrium 7.5 we used the Data Management Tool to load our Product Catalog. We loaded (1) Company, (250) Product Catalog and (280) Product Catalog - Model Version using the Data Management Tool and they all loaded fine.

We had some other problems in the environment, so when Atrium 7.6 came out we rebuilt the environement with Remedy 7.5 Patch 3A, Atrium 7.6 and ITSM 7.6. We loaded the new version of the Data Management Tool and using the 7.6 Foundation spreadsheets tried to load and validate the same data. The (1) Company and (250) Product Catalog loaded and validated fine. The (280) Product Catalog - Model Version fails on every record for the validation giving me the message "132; Invalid Product Catalog."

I am assuming from the message that the records that did validate successfully in the (250) Product Catalog are somehow not tying correctly to the (280) Product Catalog Model Version records. I have tried everything to correct this - from adding a Company Association, changing fields on the corresponding Product Catalog record etc.

Has anyone seen this validation error or know how to troubleshoot it?

Any help would be appreciated.

Import sample incidents into HPD:Helpdesk form

forums@developer.bmc.com — Mon, 16 Nov 2009 19:17:16 GMT

What is the best/proper way to import data into the Helpdesk form? Whether it be external data, or sample Incident data? We need to do some testing in our test environment, and would like to import a large number of sample incidents into Incident Management.

Can I just create a csv file with required fields and use the AR Import tool to just import it directly into the HPD:Helpdesk form?

We are on AR 7.1/ITSM 7.0.03.

Thanks in advance.

Reconciliation query

forums@developer.bmc.com — Tue, 17 Nov 2009 10:30:40 GMT

Hi All,

I want an urgent suggestion regarding CMDB reconciliation job in Remedy. Actually I have reconciled two data set called BMC Marimba (CM) and BMC FD/TD and put the reconciled data into SANDBOX. But I found that that in most of the cases some types of CIs are not yet populated into SANDBOX. Like I could not able to find any SAP related information and as per my observation following types of CIs with their relationship did not reach to SANDBOX.

ADV_NETWORK:BMC_SWITCHSERVICE

ADV_NETWORK:BMC_VLAN

BMCVM:BMC_VMWAREVIRTUALSYSTEM

SAN:BMC_FCCONNECTIVITYSEGMENT

SAP:BMC_SAPAPPLICATIONSERVER

SAP:BMC_SAPMODULE

SAP:BMC_SAPPRINTERRESOURCE

SAP:BMC_SAPSERVICE

SAP:BMC_SAPSOFTWARECOMPONENT

SAP:BMC_SAPSYSTEM

Please suggest what can be done now so that above CI can come to SANDBOX with relationships.

Regards,

Rashmi Ranjan Nayak.

Double-click to select incident template

dseerattan@queenslibrary.org — Tue, 17 Nov 2009 17:36:46 GMT

Hello All,

Our Service Desk staff would like to double-click to select an incident template when creating a new incident. OOTB, you have to highlight the template and click the "select" button.

In my approach to setup this up, I created an ACL to Return/Table or Level Dbl-Clk with RUN IF: ( 'z2TF Template Name' != $NULL$ ) AND ($VUI$ != "Dialog View - Manage" ) on the SPG:Template Lookup form. I created a second ACL with same RUN IF to Commit Changes and Close Window. This works...I can double-click the template, the window closes, and the fields are populated on the incident form.

The problem I have is when I open the Incident Selection form in search mode from the objects list, when I double-click the highlighted template, window closes.

I am thinking the problem might be with the execution order, but I can't put my finger on it. Any thoughts out there...also, is there a better way to set this up...please provide details.

Regards,

Devi

Rule or Policy to suppress warning event

forums@developer.bmc.com — Fri, 20 Nov 2009 05:09:40 GMT

Hi Guys,

Do you have any sample mrl or policy that I can refer?

I need to suppress warning event while the critical event exist.

the condition:

BPM sent warning event A to BEM, BEM has 1 warning event A

BPM sent critical event A to BEM, BEM has 1 critical event A. So there's 2 events.

We do have time out policy to close the warning events.

Warning event A is closed due to time out policy, and the critical event A still exist.

BPM sent critical event A to BEM (different parameter value), BEM still has 1 critical event A (recurrence policy for critical).

* BPM sent warning event A to BEM (parameter value is below), BEM has 1 warning event A

I want this warning event to be suppressed since the critical event is still open.

Thanks for your help,

Antonius

In the ADDM, how to view all the properties of a CI?

forums@developer.bmc.com — Thu, 19 Nov 2009 03:17:17 GMT

in a view,You can right-click to view the properties of CI, but it is not complete,how to view all the properties and values of a CI?

Create an incident ticket using Java api

forums@developer.bmc.com — Fri, 20 Nov 2009 07:34:34 GMT

Hi,

I am using the Incident Management 7.5.00 and I want to create some incident tickets through Java api. According to the "integration_guide"I found in web site, we should submit an incident through the HPD:IncidentInterface_Create form.

However I check the data base, HPD_IncidentInterface_Create does not have such column "z1D_Action" which is a must as advised by the doc.

And can anyone help to provide some sample Java code for creating an incident ticket?

I am quite new to this product. Apprieate very much for the help.

Thanks.

Jay

Download BMC AR System patches from BMC FTP with IE/FF in one go!?

forums@developer.bmc.com — Tue, 17 Nov 2009 13:12:40 GMT

Hello, first post so please go easy on me...

I am trying to download patches for the BMC AR System 7.1 and 7.5 using the BMC FTP site. As it is blocked by default from work I have to do
this at home (my replies maybe very slow). I am attempting to use IE8 or FF 3.5 to download from the site.

My question is how do I download from the FTP using Windows Explorer e.g. drag and drop the folders?

The FTP site says (IE8) 'use page and open FTP site in Windows Explorer', which I have done. It asks for a use name and password,
which I enter as 'Anonymous' and my password and the site rejects this straight away. I know the user name and password are correct and from the documentation I have read - this is what I should be entering!

As there are a number of sub folders and a large number of files for server/client/migrator etc, I just want to be able to copy the patch folder and paste it to my desktop. .

My apologies if I am going about this in completely the wrong fashion but I cannot see a clear answer to this and would appreciate so
assistance. .

Regards
Mike

Configuring Survey Questionaire for Helpdesk tickets

forums@developer.bmc.com — Tue, 10 Nov 2009 11:11:47 GMT

Hi All,

Can anyone tell me how to configure Survey questinaire for helpdesk tickets? Does this require any customization?

Any document related to this topic would be very use full.

We are using ARS 7.5 and ITSM 7.5.

Thanks,

Balu

End of User Tool -> what happens with Crystal Reports?

forums@developer.bmc.com — Fri, 02 Oct 2009 18:35:11 GMT

As BMC announced officially the end of the Remedy Windows User Tool (WUT) today with ARS Version >8.0 the questions of many customers will be:

What happens to my Crystal reports?

Do I have to buy a Crystal Web Server to still use them?

These questions will be asked not only by customers with built applications and "own" reports but also by ITSM suite customers ...

Hope someone from BMC could anser this.

Best regards,

Oliver

Webervice Problem

forums@developer.bmc.com — Fri, 20 Nov 2009 11:28:52 GMT

Hi All,

We create a ticket on PM form and send it to the client through Client Request transaction. We have mapped the fields in the web service. Most of the fields are optional which are used in all the requests.

But what remedy is doing is, it is sending all the fields when we trigger a Create Request transaction.

The client is not accepting the empty fields. They only want to see the fields which have some data in them.

But when we unmapped the unwanted fields from the web service, at any point of time (even in the requests where these fields are required) remedy is not sending these fields.

Can you guide me

Thanks,

Vins

X windows Client - install ARS 7.5 in Solaris

forums@developer.bmc.com — Tue, 17 Nov 2009 21:29:40 GMT

Hi,

I have palns to install AR S7.5 in solaris box.

Earlier, i installed 7.1 in Solaris using Command prompt/Telent.

Now i nstallation doucment syas it require X windows clients in local desktop to install.

Please let me know what is this and which the recommended X windows Client ?

It is OK if I install ARS 75 in solaris using terminal / telnet sessions?

Regards

Ravindra

Strange syntax in BMC policy rules

forums@developer.bmc.com — Fri, 20 Nov 2009 07:50:10 GMT

In file kb\rules\im_internal.mrl (which is provided as part of BEM/SIM installation and cointains all policy rules), in the "im_internal_notification" execute policy, starting at line 619 (SIM V7.3., last modification from 24-Jun-2008), this code can be found:

if ($SERV.type == SERVICE_TYPE_GATEWAY) then
{

    $TARGET_PARM = concat(["NOTIFY_TARGETS=","[",$EM_KB_WORK_AREA.targets,"]"]);
    $MSG_PARM    = concat(["NOTIFY_MSG=",$MSG]);
    send_to($SERV.service, $EV, [TARGET_PARM, MSG_PARM]);

}

The line containing the "send_to" primitive looks wrong. Seems there are the leading dollar signs missing for the TARGET_PARM and MSG_PARM variabels, so I think the line should look like:

send_to($SERV.service, $EV, [$TARGET_PARM, $MSG_PARM]);

shouldn't it?

Could someone confirm this?

Networks change to IPv6 from IPv4 protocol.

forums@developer.bmc.com — Thu, 19 Nov 2009 07:05:10 GMT

As per DoT regulation, soon our networks will be changed to IPv6 from IPv4 protocol. Current IPv4 address format is 32 bit (like 59.163.6.234) which will be changed to IPv6 which is 128 bit.

So please let me know the feasibility/limitations that it will impact any of our remedy server.

Regards,

Ramya S

How to avoid the Display Attachment Window (+ bonus question)?

forums@developer.bmc.com — Tue, 17 Nov 2009 12:17:38 GMT

Hi List,

Continuing with my list of posts regarding attachments and PDF's, I'd like to ask you:

1. When creating the request, is there any possibility to "detect" that, in my case, Adobe Reader has been closed?

When creating the request and having selected a Summary, I'm using now a new strategy:

- I check if the Summary has an associated URL (this URL points to a Customer's intranet repository where the associated PDF itself resides; this way, the Customer will be albe to mantain the related Summary documents without having to update anything from within Remedy User)

- If an URL is present, an AL shows its contents on a View field

So far, the enduser will be able to fulfill the PDF document and save it (to Desktop, for example).

But, in order to attach the document to the RqC attachment Field, after having closed Adobe Reader, I'm asking if there's a way to detect this situation, in order to automate this part of the process?

What I'm doing now is the only thing that's possible right now: when clicking on Save button (on RqC), the unwearying "Add Attachment" dialog appears and I've to search the attachment (DOING PERFORM-ACTION-ADD-ATTACHMENT ID), because on web, there is no possibility to bypass this dialog! Why?

2. When reviewing the fresh created request, is there any possibility to avoid the Display Attachment window that appears in the following situation using the RqC (Web)?

- Double click on an Incident (Incident Request Details opens)

- Go to Work Info tab

- Select the Work Info entry with the PDF attachment

- Click on View button

- Highlight the PDF attachment

- Click on Display

- The Display Attachment window opens

- Few seconds after, Adobe Reader opens with the attachment loaded

- After closing Adobe Reader, the Display Attachment window is still there

- The only possibility is closing manually that window

Is this a bug? Because, as far as I know, this only happens using Adobe.

Any ideas would be really appreciated.

Kind Regards,

Björn.

Integration Engine - More In-depth docs and examples?

forums@developer.bmc.com — Mon, 18 May 2009 12:58:47 GMT

I would like to find more detailed documentation for the integration engine and possibly find more examples than what is installed by default.

We are implementing a new instance of SDE and during planning, we've come up with a large set of subjects, subject ID's, descriptions and standard descriptions. Rather than muck up the production install of SDE, we'd like to take the integration engine and import that set of information from a CSV file into SDE.

The documentation that is included with the install just scratches the surface. Example question applicable to my scenario: how do you link a standard description with a specific subject ID?

Or, better yet, can you create an IE package that will EXPORT a form or import a custom form? We have a "test" instance of SDE set up on a virtual. Being able to make changes in test to perfect it and make sure it's what we want and then "moving" those changes to production is a model our company tries to use in every situation possible. Being able to design a custom form in one environment and then moving to another would be very beneficial to us.

Finding out how all of the tables interact would be quite useful. Looking at example packages more complex in nature would help us develop other packages that could be useful in many scenarios. I did not a see a class offered which was specific only to the Integration Engine. But, classes at this stage are not an option for us. Perhaps later, but not at this time.

So, is there more detailed documentation or a collection of examples?

Thank you

Ted

How can I validate a Remedy password in Workflow?

remedyrick@gmail.com — Thu, 19 Nov 2009 16:10:33 GMT

I know about the 7.x functionality to change your password - this has nothing to do with that.

I have a process that I want the user to enter their Remedy password to validate their participation in. If the password matches that in CTM:People, it goes forward. If not, it does not.

My workflow presently opens a dialog (copied from the password change dialog), retrieves the password from CTM:People and stores it in a hidden field in the dialog, then awaits entry followed by [Enter] to compare the two. The problem I am having is that if I do a comparison in the Run If, I get a message that I can't compare the 102 field, but if I put it in the 'Push Fields If', I get an error about comparing a Display Only field in a DB search.

If I pull the 102 value into an unencrypted (character) field for comparing apples to apples, the data retrieved from CTM:People is null. If I use a field 102 on my dialog to compare directly with the CTM:People 102 field, I get a message that says I can't do a DB comparison (in a "Set Fields If") with a DO field. So it seems that I cannot retrieve AND compare the value of the 102 field. I can do one, but not both.

What am I missing in my strategy? Am I just overcomplicating this? Is the answer to not use a DO form as my dialog?

Caught exception while opening popup details windows

forums@developer.bmc.com — Wed, 18 Nov 2009 09:42:51 GMT

Hi everybody.

I have a problem on the ITSM platform.

In attachment you can see the error

When I try to open a detail popup window I've got the "caught exception" error.

I've tryed more tests, and I can not find any solution.

I think that the error is "computer-based". Using the same bmc remedy user on different PCs, the error doesn't appear.

The error is present in IE and Firefox.

There are 2 midtiers in balancing, the platform is REMEDY 7.1 PATCH 6.

The problem appears only on browser, the bmc remedy client seems to work correctly.

Can you help me, pleasssssse?

Documentum monitoring

forums@developer.bmc.com — Fri, 20 Nov 2009 19:21:14 GMT

I have a customer that is interested in using TM ART to monitor Documentum. It turns out the client they are using for Documentum is a plug-in to File Explorer. I tried creating a recording with the WorkBench against the File Explorer plug-in, but it didn't pick up anything. Anyone have any experience with the getting TM ART to work against this File Explorer plug-in? Unfortunately, no one seems to know how the plug-in communicates with the back-end Documentum server.

retrive incident for range data

forums@developer.bmc.com — Tue, 17 Nov 2009 09:25:20 GMT

i want in remedy with escalation retrive all incident in status assigned older than 6 month compared with system date.

how can I write the qualification in escalation?

RKM 7.5 supports Win Server 2008 and MySQL 2008 , 64 bit ???

forums@developer.bmc.com — Thu, 19 Nov 2009 08:27:50 GMT

Hi!

Does RKM 7.5 supports Win Server 2008, x64 because Compatibility matrix document doesn't include beside supported versions word "or higher" I suppose that Win Server 2009 x64 is not supported.

How it with supportig RKM database - does it support MS SQL 2008 x64 database?

Our case is this:

We have ARS, Midtier servers on WiN Server 2008, x64. Also database is MSSQL 2008 x64.

If RKM doesn't support OS version Win Server 2008, x64 this mean that we will have to use Win Server 2003, x64. Can we use DB in this case which is version MS SQL 2008 x64 or must we use separate DB MS SQL 2003 x64 as well.

Any experience regarding RKM and new version of OS and DB?

Thank you!

Regards

ARERR - 90

sandeep25280@gmail.com — Fri, 13 Nov 2009 11:04:55 GMT

Hi All,

Following error is coming into arerror log file after taking data backup from production to test server using database level for a single form.

While we submit data on that form also same error is coming. we are not able to save data also for that form.

Dispatch : Cannot establish a network connection to the AR System server ( arserver (0) : RPC: Miscellaneous tli error - An event requires attentionNo message of desired type) ARERR - 90

Please guide me what is happening. its urgent. Thanks in advance

ENVT: ar server 7.0.01

DB: oracle 9

Unix Box

TM-Art database

george.hayward@fusion.co.uk — Wed, 18 Nov 2009 13:34:34 GMT

Can any tell me if TM-Art ships with a database, or do we have to link into customer supplied Oracle?

BPM WebLogic Server Issue

pavan.desai@vyomlabs.com — Thu, 19 Nov 2009 04:01:22 GMT

Hi All,

I had installed BMC Performance Manager Portal Version 2.7,RSM and BMC Datastore on Operating System,

Microsoft Windows Server 2003 R2

Standard Edition

Service Pack 2

Configuration like,

Intel(R) Xeon(R) CPU

5150 @2.66GHz 2.67GHz, 3.25GB of RAM

Currently I am monitoring on a single RSM 45835 Parameters.

We are monitoring only Solaris Operating Systems and WebLogic Solution Version 9.2 is on Solaris Version

I am implementing BMC Performance Manager Portal version 2.7.50,RSM 2.7 and BMC Datastore 2.7.

I am facing following problem in Weblogic Solution Version 9.2 monitoring like,

Suddenely all weblogic servers are going offline while monitoring but after restarting Remote Service Monitor the portal showing WebLogic Servers are up and it is collecting all data,so it working fine.Again for time interval 10 to 15 hour again I am getting the same problem all weblogic servers are offiline again I am restarting RSM then it is working fine,So this kind of a problem I am getting two days back otherwise it is working fine.

So, I want to know what is the problem,it is network problem or performance issue or RSM getting load or Portal problem?

Please give me suggestion.

Thanks and Regards,

Pavan Desai

Flooding with duplicate SVTs for SLM 7.5

anna.novoselskaya@asteros.ru — Thu, 19 Nov 2009 13:54:43 GMT

Hello everybody.

I have installed ITSM 7.5 with SLM and configured the following:

- For HPD:Help Desk Data Source in "Reset goal for the same request when" I wrote 'TR.Assigned Group ID' != 'DB.Assigned Group ID'

- Created an SVT for Incident, incident response time, with "Reset Goal for Same Request" set to "Yes" and "Allow SVT to reopen" set to "No".

- Start when: "'Status'= "Assigned"" and Stop when: "'Status' > "Assigned""

Now when I create and work with incidents always when I change an incident, the SVT is shown as met and creates a new one. Most unpleasant is that when I do nothing with the incident and the SVT breaches it is created again and again whith new target dates. Now I have 6 duplicate breached svts and 3 duplicate met svts absolutely the same as those 6, and one same SVT in progress. And this seems to be continued.

Please, if anybody had a similar problem, could you advise me smth?

Regards,

Anna

BMC Acquires Tideway

petrus.johansson@ikea.com — Mon, 26 Oct 2009 07:00:08 GMT

So... any thoughts on this?

I personally have never come across Tideway before and therefor have no idea of what the capabilities of the product are. More interesting, how will the Tidayway product fit in to ADDM or will it remain two seperate products...

The general idea of this topic was just to get some discussion about it started.

Press release:

http://www.bmc.com/news/press-releases/2009/bmc-software-completes-acquisition-of-tideway.html

Multiple Email attachments ar not coming

sandeep25280@gmail.com — Tue, 17 Nov 2009 11:37:27 GMT

Hello Frnz,

Really Interesting..........

We have email integration customized on ars 6.3 heldesk.

we are able to develop this for one attachment but not able to think for multiple attachments.

Scenario is like that..." when user sends change request via Email and he/she is attaching multiple attachments. Then all attachments should reflect /come into Change Form attachment pool. We have done customization for this work and its working fine for one attachment. But if User sends multiple attachmnts then only one attachment is coming. Means not able to put proper logic for multiple attachmns."

If someone had done previously, kindly help me...

Thanks.

Regards.

Sandy

Using AppSight to resolve setup issues

forums@developer.bmc.com — Tue, 17 Nov 2009 17:30:35 GMT

I need to use AppSight to troubleshoot a failed third party product install. Regardless of the fact that my recording profile is set to record SetUp.exe, nothing is recorded for this process. Other processes are recorded without problems. Has anyone noticed this issue, and found a way to record setup.exe?

Migration of HTML codes into RKM.

forums@developer.bmc.com — Fri, 02 Oct 2009 05:56:52 GMT

Hi All,

I have a customer whoz working on some help desk tool(not sure watz d name of that tool). The tool provides them with a KM module. Now what I wanna do is to migrate all their KB articles from that tool to our remedy tool. Now they have most of their KB Solutions in HTML and PDF formats(and the sad part here is that they 3000+ KB articles). Now could any1 help me out if it is possible to migrate all of them into the remedy tool. If yes, HOW??

Thanks & Regards

Arun Ajaykumar

Table field looping??

forums@developer.bmc.com — Tue, 17 Nov 2009 06:18:02 GMT

Hi Experts,

we have a external datbase from where we are pulling the records into a table field in a View form.

i need to give access to users to select multiple records(100 records) in the table field and push those records to another form (100 records)?

how can i achieve this??

Any sort of help is appreciated.

Thanks

Tarun

Data Management Tool Query

forums@developer.bmc.com — Thu, 19 Nov 2009 08:52:35 GMT

Hi,

I am trying to upload sample company data using the Data Management Tool feature in 7.5.

The issue i am facing is ,after creating the csv file, when i click on import csv file link , i get a pop up which says 'import complete' but i do not get any data on my staging form and also, the staging status still remains as 'No data' in the data load console instead of changing to , 'unvalidated'.

Any help on debugging this will be greatly appreciated.

PS: I have newly installed my client and set up my server(do not know if this is some licensing issue on the server side)

Thanks in Advance.

How to create vew and vendor form in remedy ?

forums@developer.bmc.com — Sat, 14 Nov 2009 11:08:17 GMT

Hi,

I never created any vendor and vew form. Can some one please help me be showing some steps?

I have created all other types of form.

Sanjay

ARAPI.Net 7.1 - Active Link - If Actions & ExecuteMask

forums@developer.bmc.com — Wed, 18 Nov 2009 09:47:09 GMT

I'm trying to get the Active Link action list & details of 'IfActions' for an activelink.

Dim actions

actions = AL.IfActions

Dim action

For Each action In actions

Call MsgBox(action.ToString, MsgBoxStyle.Information, "If Action")

The above codes just gives me a string, how do I get the details about the action itself?

If it's 'setfield action' how do I get details about the 'Read values from' and 'field values' being set etc.,

Understand there are class for each type of action, a bit stuck on how to set this.

Also checked the ExecuteMask value, it's returning Integers, Is there a header file which defines this?

Thanks in advance for your help!!

BMC (Portal) Datastore 64-Bit Supported/Compatible?

forums@developer.bmc.com — Mon, 16 Nov 2009 09:54:05 GMT

Good day all,

Seeing that you now manually have to create the datastore, can the datastore (if it is running on it's own server) be running on a windows 2008 64-bit machine? I am either looking at the wrong documentation or overlooking the obviouse. I am fairly sure it would work, but I need to know if BMC supports this and where I can find the documentation that states this?

Thanking you in advance...

SLA breached though ticket was in pending!

forums@developer.bmc.com — Mon, 16 Nov 2009 14:27:07 GMT

Hi,

although the ticket was in pending, SLA got breached.

surprizingly, it got to normal behaviour - Pending

However, notification got fired for SLA breaching earlier

any clue??

Error while printing a record

forums@developer.bmc.com — Tue, 17 Nov 2009 04:18:01 GMT

Hi,

Trying to print a record from the thin client. When I click on 'Print' button, it throws the above error.

FYI- we are using only AR System type reports only and not using the Crystal reports.

How "Need attention" in SRM 2.2 or 7.6 works?

forums@developer.bmc.com — Thu, 19 Nov 2009 10:14:33 GMT

Hi!

I just like to ask how "Need attention" works in SRM 2.2 or 7.6?

I was thinking that if support group put a comment in Incident Management for example using Work Log and put Status reason = More information needed that this will trigger "Need attention" function but it obviously does not.

What I did wrong or must I configure something.

regards

BMCRemedyITSMSuite 7.5.01 patch 001 install failed.

forums@developer.bmc.com — Thu, 19 Nov 2009 15:52:51 GMT

I need some help the installer comes back and says that Feature BMC Reemdy ITSM Suite Failed

ITSM Extensions

it tells to go the LogsITSMExtension_Logs but when I go there is all I get is below :

The Run Extension error(s) are as follows: -

ITSM-CMDB Extension#1: Extension in running state. Contact BMC Customer Support.

BMC:Person to CTM:People sync

forums@developer.bmc.com — Tue, 29 Sep 2009 10:39:54 GMT

Hi!

I would like to ask why in BMC:Persion class there is no info about Organization atribute like in CTM:People form?

What would be a right way to manage people in company? Using CTM:People form and this will sync data in
CMDB with reconciliation?

Regards

Attachment stored in which table of Oracle database

forums@developer.bmc.com — Wed, 18 Nov 2009 17:30:46 GMT

Hi,

If we attach any document for any Incident Form then attachment will store on which table of Oracle database ?

Incoming Email Error

forums@developer.bmc.com — Mon, 15 Dec 2008 09:58:23 GMT

Dear Team,

I m not able to recieve any emails into remedy .Below is the error which i got .

Command is not valid in this state.
javax.mail.AuthenticationFailedException: Command is not valid in this state.
at com.sun.mail.pop3.POP3Store.protocolConnect(POP3Store.java:118)
at javax.mail.Service.connect(Service.java:233)
at javax.mail.Service.connect(Service.java:134)
at com.remedy.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1782)
at com.remedy.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:207)
at com.remedy.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:268)
at java.lang.Thread.run(Unknown Source)

Regards,
Salma

Date format in Provide information view of SRM

forums@developer.bmc.com — Tue, 17 Nov 2009 11:45:45 GMT

Hi,

In our system currently the date format in the provide information view of SRM is in US format "11/17/2009 04:53:24 PM" and we want the format to be changed to dd/mm/yyyy.Please suggest how this can be changed.

Thanks,

Arjun

difference between rules and policy

forums@developer.bmc.com — Fri, 13 Nov 2009 12:16:41 GMT

Hello All,

i am working on rules from quite a long but still unable to find out any major difference between BEM rules ( .mrl ) and policies that we create apart from policies being more user friendly.

can you please let me know as how can we really differentiate between these 2??

thanks in advance

Mahfooz

SRM: Link SW and PC

forums@developer.bmc.com — Fri, 20 Nov 2009 15:01:07 GMT

Hello,

is it possible to set up a SRD in which the user can link a different number of software CIs to one hardware CI?

Example:

The user wants to request the installation of a new PC and should be able to select the software from the approved software list which is stored in the asset mangement console.

Thx in advance for your feedback and have a nice weekend!

RKM throwing error Invalid object name 'kms_user'

forums@developer.bmc.com — Mon, 16 Nov 2009 16:38:49 GMT

Hello,

I searched around for a while and didn't see any threads directly related to this problem I am having.

I recently (last week) had to do an emergency SQL server switch. The SQL server was throwing some unrecoverable errors, OS related not database related. I built a new SQL server and moved the ARSystem and rkm database files over. ARS is running great but I can't connect to rkm after the move. I know RKMAdmin is able to connect to the database because initially SQL was throwing an authentication error. After I reset the password in the KMS_config file the authentication error on SQL stopped. RKM is pointed to the new database and is able to log in without error.

Here is the problem:

When I try to access the module from Incident or its own management console I get error:

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

javax.servlet.ServletException: Servlet execution threw an exception

kms.filters.SystemFilter.doFilter(SystemFilter.java:29)

root cause

java.lang.Error: UserBeanRequested User: 'MY NAME(MYUSERID)' NOT created in Database! Cannot create PoolableConnectionFactory (Invalid object name 'kms_user'.)

kms.user.UserBean.createUserInDB(UserBean.java:201)

kms.user.UserBean.createNewUser(UserBean.java:65)

kms.user.UserManager.createNewUser(UserManager.java:88)

kms.authentication.RemedyAuthenticator.createUser(RemedyAuthenticator.java:178)

kms.authentication.RemedyAuthenticator.isUserAuthenticated(RemedyAuthenticator.java:109)

kms.web.TemplateServlet.doGet(TemplateServlet.java:42)

javax.servlet.http.HttpServlet.service(HttpServlet.java:690)

javax.servlet.http.HttpServlet.service(HttpServlet.java:803)

kms.filters.SystemFilter.doFilter(SystemFilter.java:29)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.26 logs.

In the stdout.log I get:

GoatCacheManager shutdown() starts...

After diskMgr.shutdownEx()

GoatCacheManager shutdown() end

- Trying to load configuration arsys_api.xml

- Could not load optional configuration arsys_api.xml

- Trying to load configuration default.xml

- constructor(arcatalog)

- Trying to load configuration arsys_api.xml

- Could not load optional configuration arsys_api.xml

- Trying to load configuration default.xml

- Connects to ARServer myARserver through com.bmc.arsys.api.ProxyJRpc@b05236

- Api source is identified as: AP996056726958cyZURwGDAAAAKQAA

16-Nov-09 10:55:14 INFO: ApplicationContextListener: ********** Starting initialization **********

16-Nov-09 10:55:14 INFO: ApplicationContextListener: Java HotSpot(TM) Client VM

16-Nov-09 10:55:14 INFO: ApplicationContextListener: Initializing from 'RKM_BootCfg.xml'

16-Nov-09 10:55:14 INFO: ApplicationContextListener: ContainerBasePath = 'C:\Program Files\Apache Software Foundation\Tomcat 5.5\webapps\'

16-Nov-09 10:55:14 INFO: ConfigBoot: Loading config boot data from 'C:\Program Files\Apache Software Foundation\Tomcat 5.5\webapps\RKM_BootCfg.xml'

16-Nov-09 10:55:14 DEBUG: ConfigBoot: bootConfigurationDirectory = 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\'

16-Nov-09 10:55:14 DEBUG: ConfigBoot: Config boot data loaded.

16-Nov-09 10:55:14 INFO: ConfigLoader: RKM URLContextPath Set: '/rkm'

16-Nov-09 10:55:14 DEBUG: ConfigLoader: Instantiating ConfigLoader.

16-Nov-09 10:55:14 INFO: ConfigLoader: Loading RKM Boot config data... Path=C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml

16-Nov-09 10:55:14 * ERROR: Config: ERROR [loadEventTypes]: Cannot create PoolableConnectionFactory (Invalid object name 'kms_user'.)

16-Nov-09 10:55:14 * ERROR: Config: ERROR [loadReports]: Cannot create PoolableConnectionFactory (Invalid object name 'kms_user'.)

16-Nov-09 10:55:14 * ERROR: kms.TaskDaemon: Failed to get list of tasks to perform

16-Nov-09 10:55:14 * ERROR: kms.NotificationDaemon: Failed to get list of notifications to send

It is as if the RKM module cannot see the dbo.kms_user table in the SQL database.

Any help please?

I am running:

RKM 7.1

ARS 7.1

Tomcat 5.5.26

All servers Windows 2K3 Enterprise

MS SQL 2005

Debug-Modes

forums@developer.bmc.com — Tue, 17 Nov 2009 06:35:28 GMT

Does anyone have a list of debug-modes that can be set in ar.conf file and what they correspond.Would really help as i keep searching for the value to be set everytime in need to debug something.

Thanks & Regards

Harish

Getting "Failed to connect to WMI host:" while all parameters are collected ok.

forums@developer.bmc.com — Fri, 25 Sep 2009 09:18:07 GMT

Good morning everyone,

I'm receiving that error message in BMC Portal 2.5.0.0 (RSMs the same version, having latest patches). Performance Manager for Windows is version 2.5.02.

Detailed message looks like:

Failed to connect to WMI host: Account_name{auth:}:\\server_name\root\cimv2 (Win32 error code = 1722:The RPC server is unavailable.
):patsdk-wmi Failed to connect to WMI host: Account_name{auth:}:\\server_name\root\default (Win32 error code = 1722:The RPC server is unavailable.A
): (WMI Method Paramlet)

All servers are Windows 2003 64bit. I think that 64 bit might causing that problem, but would like to hear something more from you guys, something which is not only assumption:)

BTW Does above PM is capable to handle Windows 2008 64bit servers? Or we need another one?

Thank you,

Darek

Proactivenet apache server-status

forums@developer.bmc.com — Wed, 18 Nov 2009 22:46:40 GMT

I'm trying to set up a Proactivenet 7.7sp2 monitor on the local apache instance (bundled in Proactivenet) and it appears that BMC broke the apache so it can't be monitored fully using the BMC Proactivenet apache monitor. What am I missing? I've gone through the neccesary config area to enable the status module but I can't get it working. Has anyone gotten this to work?

Thanks,

Adam

Looking for BMC ProactiveNet 7.6 Performance Scaling and Sizing doc

forums@developer.bmc.com — Fri, 13 Nov 2009 01:24:11 GMT

Hi,

I am trying to find a document on PNET which does not appear to be on the support site, does anyone have a copy of :

"BMC ProactiveNet 7.6 Performance Scaling and Sizing"

If there is a version for 7.7 all the better

Thanks

Graham

Scrit error when I create new documents at RKM

forums@developer.bmc.com — Wed, 18 Nov 2009 12:51:18 GMT

Hello all,

After installing RKM 7.5 patch1, when I click Create Knowledge I take a script error (please see file attached) and I cannot create documents. Before installing the patch, everything was working fine.

Has anyone else faced this kind of problem? What are the options for debugging?

Thnx in advance for your ressponses,

Antonis

How to fecth info of all users who are using a single computer.

mickeyteg@hotmail.com — Wed, 18 Nov 2009 12:06:42 GMT

Hi,

In our enviroment we have shared machines and we have a requirement to map all the users with their respective machines. Is there a way to fetch information of all the users who logs on to a single machines with the last time they logged on to that machine.

I have some ideas which may help.

we can get a 'DIR' output of 'Document & Settings' with 'last modified date' into a TXT file which will list all the users which have local profile stored.

The problem we have here is how to fetch the info from TXT file. I do not to copy that file to a central location.

Is there a way we can write it in regsitry and run the registry scanner to fetch the details ?

Please suggest.

Rdgs,

Guru.

SRM 2.2 Import issue

forums@developer.bmc.com — Mon, 16 Nov 2009 13:07:07 GMT

HI,

We want to export the SRDs from one environment to another anvironment.I exported an SRD using Import Export console which is in "Deployed" status and when i import it back the status of the SRD changes to "Draft" status.

If anybody has faced similar issue please suggest.Also let me know incase you need additional details.

Thanks,

Arjun

Attaching files to Remedy Form via URL help

forums@developer.bmc.com — Wed, 18 Nov 2009 14:17:20 GMT

I want to intergrate MS SharePoint and one of our Remedy forms together. Right now, we can add attachments to tickets and other forms in Remedy, but the files must be on a workstation. Is there something out-of-the-box that allows an attachment from a URL? A lot of our teams are putting their documents in SharePoint, and the way to access the documents is via the web browser. So the teams have to save the documents from SharePoint onto their machines and then attach them to Remedy. I would like for the teams to just put a URL to the documents and be done with it.

MSSQL SERVER SERVICES is not triggering alert (Services KM)

my_wallaby83@hotmail.com — Thu, 19 Nov 2009 07:59:00 GMT

Hi Guys,

I have a problem on my customization script, i appreaciate that you guys can give me some advice..

Here's the case senario:

1. I'm using a blat.exe and customize script for alert notification. However, when my customer request me to monitor a service named: SQL SERVER (MSSQL SERVER), the notification alert is not generated, while i can see this event in the console.

However, in my script, i realised that my existing script not allow to set the variable which contains parenthesis (), please kindly advice ..

Part of the script is attached as below.

-------------------------

goto SENDEMAIL

:SETNT
set TYPE=Operating System
set ITEM=Window Server
rem set GROUP=X.Wintel Support
rem set ntargets=%email_windows%
set SMS_PHONENO_1=%sms_windows_1%
set SMS_PHONENO_2=%sms_windows_2%
set SMS_PHONENO_3=%sms_windows_3%
set SMS_PHONENO_4=%sms_windows_4%
set SMS_PHONENO_5=%sms_windows_5%
set PARAM_DESC=
if "%AS_PARAMETER_STATUS%"=="OK" (
if "%AS_PARAMETER%"=="CPUprcrProcessorTimePercent" set PARAM_DESC=CPU Utilization resumes normal
if "%AS_PARAMETER%"=="MEMmemAvailableBytes" set PARAM_DESC=Memory utilisation resumes normal
if "%AS_PARAMETER%"=="LDldFreeMegabytes" set PARAM_DESC=Free disk space is cleared
if "%AS_PARAMETER%"=="LdldFreeSpacePercent" set PARAM_DESC=Free disk space is cleared
if "%AS_PARAMETER%"=="ServiceStatus" set PARAM_DESC=Service resumes normal
if "%AS_PARAMETER%"=="HostPingFailures" set PARAM_DESC=The PATROL Agent %AS_APPINSTANCE% is pingable now.
if "%AS_PARAMETER%"=="AgentPingFailures" set PARAM_DESC=The PATROL Agent %AS_APPINSTANCE% is up now.
if "%AS_PARAMETER%"=="LOGErrorLvl" set PARAM_DESC=LOG file error cleared
if "%AS_PARAMETER%"=="PROCStatus" set PARAM_DESC=%AS_APPINSTANCE% process is up.
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_OTHER_SYSTEM_FAULTED" set PARAM_DESC=Other system changed state from RUNNING to FAULTED. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_HAD_MEMBERSHIP_RESUMED" set PARAM_DESC=HAD regular membership resumed. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_HAD_MEMBERSHIP_JEOPARDY" set PARAM_DESC=HAD jeopardy membership occurred. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_SAN_PATH_ERROR" set PARAM_DESC=SAN path error occurred. Call X Wintel & Storage.
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_SAN_PATH_RECOVERED" set PARAM_DESC=SAN path recovered. Call X Wintel and X Storage.

) else (
if "%AS_PARAMETER%"=="CPUprcrProcessorTimePercent" set PARAM_DESC=set PARAM_DESC=CPU Utilization is over %AS_PARAMETER_VALUE%%%. %callvar%
if "%AS_PARAMETER%"=="MEMmemAvailableBytes" set PARAM_DESC=%AS_PARAMETER_VALUE% MB physical memory currently available to processes. %callvar%
if "%infra%"=="" (
if "%AS_PARAMETER%"=="LDldFreeMegabytes" set PARAM_DESC=%AS_PARAMETER_VALUE% MB free space available on the selected logical disk drive. Call Noble

for house keeping
if "%AS_PARAMETER%"=="LDldFreeSpacePercent" set PARAM_DESC=%AS_PARAMETER_VALUE%%% free space available on the logical disk drive. Call Noble for house keeping
if "%AS_PARAMETER%"=="ServiceStatus" set PARAM_DESC=%AS_APPINSTANCE% is not running. Call Noble
) else (
if "%AS_PARAMETER%"=="LDldFreeMegabytes" set PARAM_DESC=%AS_PARAMETER_VALUE% MB free space available on the selected logical disk drive. %callvar% for house keeping
if "%AS_PARAMETER%"=="LDldFreeSpacePercent" set PARAM_DESC=%AS_PARAMETER_VALUE% % free space available on the logical disk drive. %callvar% for house keeping
if "%AS_PARAMETER%"=="ServiceStatus" set PARAM_DESC=%AS_APPINSTANCE% is not running. %callvar%

)
if "%AS_PARAMETER%"=="HostPingFailures" set PARAM_DESC=The PATROL Agent host: %AS_APPINSTANCE% is not available by using an ICMP ping. %callvar%
if "%AS_PARAMETER%"=="AgentPingFailures" set PARAM_DESC=The PATROL Agent host: %AS_APPINSTANCE%. %callvar%
if "%AS_APPINSTANCE%"=="oracleLogPN0" set PARAM_DESC=Error found in Oracle alert log. Please call Noble support team.
if "%AS_PARAMETER%"=="PROCStatus" set PARAM_DESC=%AS_ICON_NAME% Alarm, call NOBLE.
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_OTHER_SYSTEM_FAULTED" set PARAM_DESC=Other system changed state from RUNNING to FAULTED. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_HAD_MEMBERSHIP_RESUMED" set PARAM_DESC=HAD regular membership resumed. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_HAD_MEMBERSHIP_JEOPARDY" set PARAM_DESC=HAD jeopardy membership occurred. Call X Wintel
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_SAN_PATH_ERROR" set PARAM_DESC=SAN path error occurred. Call X Wintel & Storage.
if "%AS_APPINSTANCE%"=="NT_EV_APPLICATION_SAN_PATH_RECOVERED" set PARAM_DESC=SAN path recovered. Call X Wintel and X Storage.

if "%AS_PARAMETER%"=="ELMWarning" set PARAM_DESC=Event matched. %callvar%

)

People creation through Escalation

forums@developer.bmc.com — Mon, 16 Nov 2009 08:22:37 GMT

Hi All,

I have one query !!!

I have created one escalation to create People records on CTM:People form, but when it triggers I

have got the error that:

You must have one of the following permissions to create a person with a login ID: 'Contact Organization Admin', 'Contact Support Admin'.

But the User is AR_ESCALATOR, how can i provide this permission to user.

So I have disabled the filter which throws this message: CTM:PPL:LOGINCannotSubmitLogin_151_E

But no luck, still I am not able to create people through Escalation.

Note: The Mapping contains all the mandatry fields.

Environment Details:

ARS 7.5 Patch 003

ITSM 7.5.01 Patch 001

Rakesh

How to run a filter with an escalation

forums@developer.bmc.com — Fri, 23 Oct 2009 14:54:42 GMT

I can get my filter to work, but it wont save the changes. So, I want to use an escalation to call the filter to save the change. I tried to do the calculation in the escalation, so I wouldn't need the filter, but it doesn't work. I've searched all through this website and have seen where people said they can call the filter with an escalation, just now how they did it. If someone could either explain it to me or point me in a direction, that would be great. Thanks!

Auto detect text

forums@developer.bmc.com — Thu, 05 Nov 2009 12:12:52 GMT

I want to right a code for a field dat has alpha/numerivalues, the code must be able to auto detect the users input as they info in that specific field. please help with idea,

I am enjoying this program i would like to master it someday.

Thanks

Error code: 997, Could not initialize EIE

forums@developer.bmc.com — Thu, 19 Nov 2009 08:51:26 GMT

Good day all,

When trying to start up the AIE I get the following message:

"Error code: 997, Could not initialize EIE"

I've had a look at the EIE.cfg file, and the username (Demo) and Password (blank) doesnt exist anymore, can this be the case, if so, how do I fill in the password field?

Thanking you in an advance...

ARS 7.1

CMDB 2.1

AIE 7.1

how to use a new individual km to fit into my installed patrol system

forums@developer.bmc.com — Thu, 19 Nov 2009 02:31:34 GMT

hi,

i got an new km including .km and .kml files, and i don't know how to use it, is there any detailed manual book, thanks!

CMDB 7.5 and ITSM 7.6?

trabyos@gmail.com — Wed, 04 Nov 2009 21:46:45 GMT

Hi, we are planning to upgrade from ARS 7.0.x and CMDB 2.0.1 to 7.5 versions.

Now I found is available ITSM 7.6.

I also have SIM/BEM solution and I read the current version only works with CMDB 7.5.

The question is Can I have CMDB 7.5 with ITSm 7.6 or is needed to upgrade both.

Thanks

Peter

Path to TM ART Log files

forums@developer.bmc.com — Wed, 18 Nov 2009 20:37:06 GMT

Where can I find log files for TM ART Central/Execution Server etc?

I can't find it in the documentation...

Thanks in advance.

How to configure ARDBC Plugin to access external Database tables.

forums@developer.bmc.com — Thu, 29 Oct 2009 09:53:15 GMT

Hi Team,

I want to set up ARDBC Plugin so that i can create a vendor form to access External Database tables.

Please let me know where i need to configure ARDBC Plugin. Also i read i need to do changes in ar.cfg file , but i am not sure what lines to be added in config file .

Please help me.

Thanks for the replies

Regards,

Salma

Plugin server not responding

forums@developer.bmc.com — Fri, 20 Nov 2009 15:58:58 GMT

Hi All,

I installed Remedy 6 on my local machine. i have 3GB RAM, 300 GB HDD and 4 CPU's. I developed custome helpdesk application and web services.

When i am running load test on SOAP UI for web service. The arplugin.exe has reported error message in arerror.log file.

I check task manager, arplugin.exe is fine.

Error:

The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. (ARERR 8939)
An exception occurred from the WebService class : (400)Bad Request (ARERR 9130)
An exception occurred from the WebService class : (400)Bad Request (ARERR 9130)

I also check my ar.conf entry.

Plugin-Filter-API-Threads: 5 7

Thanks in Advance.

Krish

Character set problem

forums@developer.bmc.com — Tue, 18 Aug 2009 14:45:08 GMT

Hi all,

I'm presently trying to send emails from my AR System application. It works fine. The problem is that when I'm putting a custom header (I created a template), my French characters are not displaying correctly... I'm having something that looks like : Ã©tÃ© fermÃ© instead of : été fermé.

Anyone can help me ?

Thanks,

Chantale

AR System 7.5 Instalaltion Issue with OCI

forums@developer.bmc.com — Thu, 12 Nov 2009 01:45:21 GMT

Hi,

We are trying to install the AR Ssytem 7.5 patch 3 from scratch on a new server, but haveing a problem at the early stage of the installation steps.

Basically we cannot go to the next screen from the Oracle database configuration screen. It shows a warning message about the OCI library. The installation log shows as follows. (It should be an error rather than a warning as we cannot proceed though.)

(Nov 11 2009 03:45:45.262 PM +1300),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
(Nov 11 2009 03:45:45.262 PM +1300),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY VALIDATION_WARNING_RESULT],Detail=[VALID_PRE_CREATEDB_MODE[String:aradmin];INVALID_ARSERVER_NOT_ENOUGH_MEMORY]}
(Nov 11 2009 03:45:45.298 PM +1300),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[COMPLETED InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseInformationValida
tionTask]}

We use the following components.

SuSE Linux Enterprise 10 - 64 bit

Java 1.6.0_17 - 32 bit

Oracle 11g - 64 bit

I created a simple Java class that uses the OCI connection (not the thin client). With LD_LIBRARY_PATH and ORACLE_HOME variables being set it fails with "wrong ELF class: ELFCLASS64 (Possible cause: architecture word width mismatch)". I think this is because the Java class is compiled as a 32-bit application, but the Oracle client is 64-bit.

I tried the same test class on another server that has the Oracle 10g 32 bit client and it works. I wonder the root problem is the gap between Java 32-bit and Oracle 64-bit.

The installatin guide says on Windows and Linux it must use the compatible 32-bit database connectivity library, but on the compatibility matrix it shows 64-bit oracle 10gR2 (and up) is supported for Linux. I noticed that the matrix mentinos that on Windows it has to use the 32-bit connectivity library. Not sure which is correct.

I wonder if someone has managed to install the AR system with Oracle client 64-bit. Thank you for your help.

Updating ADDM 7.5.01 to 7.5.01.01

forums@developer.bmc.com — Tue, 17 Nov 2009 09:33:30 GMT

Hi everybody!!

I´ve update ADDM 7.5.01 to 7.5.01.01, but when i start the aplication, it doesn´t have any CI, and it is empty, my discovery task and views are dissapeared

I suposse that the update has delete the ADDM datastore and my configuration options, and my question is if we have a chance to recover the anterior datastore or we have to do another complete discovery again

Uninstall Marimba automatically

thesele.letsie@gijima.com — Tue, 17 Nov 2009 14:03:13 GMT

can someone help me with the script to uninstall Marimba 7.02.00 automatically from 18000 endpoints..

AR System 7.5 Patch 002 problems

forums@developer.bmc.com — Wed, 24 Jun 2009 10:54:51 GMT

Hi BMC,

are there any known errors with this latest release package that are not specified in the release notes?

I am attempting to perform an upgrade and am having a couple of issue including receiving the following error when trying to get past the "AR System Port Mapper and TCP Port Information" when selecting "Register with Portmapper" (default setting):

Invalid AR System TCP Port Address: Port cannot be blank, non-numeric or greater than 65535

The setting is "0" (default) as per normal. The only way past this is to enter a port number of "1024" or greater.

Also, I am not given the option to upgrade so when continuing the only option is to overwrite the existing system (not wanting to do this).

The database ARSystem already exists and will be overwritten during installation. Click Next to proceed.

Anyone else running into this?

Problem in opening Class Manager from Atrium Core Console

forums@developer.bmc.com — Tue, 01 Sep 2009 08:36:42 GMT

Hi,

I am new to the BMC family of applications. I have installed ARS 7.5, mid-tier and Atrium Core on a server. When I click on the "Class Manager" application in the Atrium Core console in Remedy User application, I get the following message boxes one after the other. The same error comes up when I do the same operation from mid-tier web page. Please help me in resolving this problem.

First Message Box:

Title: Error calling destination cmdbclassservice

Message: com.bmc.bsm.atrium.rpc.service.cache.AtriumClassCacheException : ERROR (90): Cannot establish a network connection to the AR System server; blrkec95725d(0) : RPC: Successnull

Second Message Box:

Title: Fault

Message: [RPC Fault
faultString="com.bmc.bsm.atrium.rpc.service.cache.AtriumClassCacheException : ERROR (90): Cannot establish a network connection to the AR System server; blrkec95725d(0) : RPC: Success"
faultCode="server.Processing" faultDetail="null"]

My ar.cfg entries are given below.

Best Regards,

Saikat

ar.cgf

Server-Name: blrkec95725d
Server-directory: C:\Program Files\BMC Software\ARSystem\ARServer\Db
Multiple-ARSystem-Servers: T
TCD-Specific-Port: 2020
Plugin-Port: 2040
Alternate-Approval-Reg: T
Currency-Ratio-Client-Refresh-Interval: 60
Homepage-Form: Home Page
Db-name: ARSYSTEM
Db-user: ARAdmin
Db-Character-Set: UTF-8
Oracle-Two-Task: orcl
Db-password: MCnMEeEGtuVqJ+1EQBAX8V6D5uxsZYasxswncVHMk+h4gBR0w+5P/tjIs6DpjD6GuxdikiccXv26LyoF+4pXdb9c678b8T31ClqUT/8ytnCuJxQlraK11w==
DSO-User-Password: v6DI4kanGXdYjbsEpxIrxsdB/2VUT5d34mK5Oj9IhbQU+O3qJecMKmxsuTWaH7qwHhtbmg1zlxOgAdzDiYi+1o6xkPlmTyFeWJbI4Nv+GL5PEVvUbmXPAA==
Remedy-App-Service-Password: +Y1FUh/3cC740ngBGtBKcppJf5fHlhyMl8fre5gnr96ZzksmR5p/5n5fs3R62xWmgBF7fepM+0N5ivwVkz0SJoJZNWlWLd5FgDQEEPV7jW2gdc5opb6ORg==
Application-Enable: T
Approval-RPC-Socket: 390680
AE-Log: OFF
AE-Trace: OFF
Cache-Mode: 0
Plugin: ardbcconf.dll
Plugin: reportplugin.dll
Plugin: ServerAdmin.dll
Plugin: FlashboardObject.dll
Plugin: "C:\Program Files\BMC Software\ARSystem\arealdap\arealdap.dll"
Plugin: "C:\Program Files\BMC Software\ARSystem\ardbcldap\ardbcldap.dll"
Plugin: "C:\Program Files\BMC Software\ARSystem\approval\bin\arapprove.dll"
Plugin-Path: C:\Program Files\BMC Software\ARSystem
Plugin-Path: C:\Program Files\BMC Software\ARSystem\pluginsvr
Plugin-Path: C:\Program Files\BMC Software\ARSystem\arealdap
Plugin-Path: C:\Program Files\BMC Software\ARSystem\ardbcldap
Filter-Max-Total: 500000
Filter-Max-Stack: 10000
CMDB-Inline-Normalization: T
Server-Plugin-Alias: ARSYS.ARF.REGISTRY ARSYS.ARF.REGISTRY blrkec95725d.ad.infosys.com:9999
Server-Plugin-Alias: ARSYS.ARF.WEBSERVICE ARSYS.ARF.WEBSERVICE blrkec95725d:9999
Server-Plugin-Alias: BMC.ARDBC.ATRIUM.API BMC.ARDBC.ATRIUM.API blrkec95725d:9556
Server-Plugin-Alias: DSM.FILTER DSM.FILTER blrkec95725d:9556
Default-Web-Path: http://localhost:5050/arsys/
Preference-Server-Option: 2
Plugin-Log-Level: 100
Mid-Tier-Service-Password: XQyUYi4rJQEPB8INWiG5zlzJvyhKHR6Nyqq8zl+7LF3C7ANSVokSw18taR8nqOo2ZiW3f7gbDYv+zjQk9XrgCP2o3mNGpw/ZNvbCPHRY4UKvax5C4n7+9g==
Approval-Defn-Check-Interval: 300
Approval-Due-Soon: 1 1
Approval-Notify: 4 2
Approval-Notify: 5 2
Approval-Notify: 2 2
Approval-Notify: 30 2
Approval-Notify: 12 2
Approval-Notify: 29 2
Approval-Notify: 8 2
Approval-Notify: 9 2
Approval-Notify: 15 2
Approval-Notify: 11 2
Approval-Notify: 17 2
Approval-Notify: 13 2
Approval-Notify: 18 2
Approval-Notify: 1 2
Approval-Notify: 20 2
Approval-Notify: 19 2
Approval-Notify: 28 2
Approval-Notify: 27 2
Approval-Notify: 23 2
Approval-Notify: 24 2
Approval-Notify: 26 2
Approval-Notify: 25 2
Approval-Notify: 22 2
Approval-Notify: 21 2
Approval-Notify: 6 2
Approval-Notify: 7 2
Approval-Notify: 10 2
Approval-Notify: 16 2
Approval-Notify: 14 2
Approval-Notify: 3 2
Approval-Recent-History: 5 1
Debug-mode: 0
Private-RPC-Socket: 390601   1   1
Private-RPC-Socket: 390603   1   1
Private-RPC-Socket: 390620   2   2
Private-RPC-Socket: 390626   2   2
Private-RPC-Socket: 390635   2   2
Register-With-Portmapper: T
Plugin-Loopback-RPC-Socket: 390626
Log-Form-Selected: 0

Restaring the service using BEM

ganesh.suresh@unisys.com — Thu, 01 Oct 2009 16:51:35 GMT

Hello All,

Am using Portal and BEM for infrastructure monitoring.

Problem is with the RSMs. Some times RSMs utilizes more memory and stops collecting the data from managed nodes.

If i restart the RSM services when it uses more memory. Again it will start collecting data with out any issue.

My idea is to automate this restarting the RSM service using BEM, by adding script.

Any suggestions on this...? will this work..? Any body tried this.. any scripts available with the rule written on BEM?

Thanks,

Ganesh

Help with SRM

rnogueira@cscbrasil.com.br — Fri, 06 Nov 2009 12:35:01 GMT

Hi developers,

Someone had a manual with a step by step configuration of SRM?

I've read the official manuals of BMC, but I could not understand very well the orders of the steps that I need to follow.

What is the best way to archive and query event data

whiters@cat.com — Wed, 18 Nov 2009 14:13:19 GMT

What is the best way to archive and query event data? After the events are closed, what method is used to query the old data?

Patrol agents and Portal - firewall requirements

forums@developer.bmc.com — Tue, 17 Nov 2009 11:34:08 GMT

Hi Folks,

What firewall rules do I need open to allow some DMZ Agents to be monitored via Portal? Do I just need 3181 tcp to/from my RSM?

I can't find any docs on the BMC Support site that details this..

many thanks!

what is the difference between instance COM_ComErrorLogEvents and COM_DtcErrorLogEvents

forums@developer.bmc.com — Fri, 20 Nov 2009 02:08:40 GMT

hi,

what is the difference between instance COM_ComErrorLogEvents and COM_DtcErrorLogEvents, thanks

what is the effect of an upgrade on custom views of ITSM forms ?

rick@netfirst.com — Tue, 17 Nov 2009 22:00:23 GMT

How does the upgrade installer handle custom views of ITSM forms? If I create a new view of the Incident

form, what happens when I upgrade?

Thanks,

Rick

Parse Group Members for Notification

james_hamilton@npd.com — Tue, 17 Nov 2009 21:52:31 GMT

Group,

We have created some custom workflow and notifications outside of the Notification Engine that ITSM uses.
We want to take advantage of the user notification preferences as part of this. I turned logging on for the ootb notification process. I see that for group notifications, a notify record is created for each user in the group. Then the user preferences are checked to see if the notification should be sent.
For the life of me, I cannot figure out how to create a record for each of the group members on my notify form. I know the support group name and the group name for it from the group form.
I looked over the log file for longer than I want to admit. I cannot seem to identify how bmc creates the individual notify records for the support group members.
Any ideas?

We have ARS 7.1 patch 7, ITSM 7.03 patch 9, Win 2003 Server, Oracle 10G

Thanks,
James

Connect to Remedy through Excel

forums@developer.bmc.com — Wed, 19 Aug 2009 09:18:24 GMT

I am trying to import data from Remedy into excel using "Import Data" option from data menu. but i am getting this error message. Please help

Analytics 2.5.01 Windows AD Login Error

forums@developer.bmc.com — Mon, 02 Nov 2009 22:09:59 GMT

Hi. I need some help on Windows AD user account.

I created a new user account using Authentication Type of Windows AD, but when I used the new user id to log in, I got the following error:

Account Information Not Recognized: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)

Enter your user information and click Log On.

(If you are unsure of your account information, contact your system administrator.)

I didn't have problem to create the id and also was able to import the full name and email address after the account was created.

Thanks,

Eric

character field with numeric inputs

forums@developer.bmc.com — Tue, 17 Nov 2009 07:35:42 GMT

Hi co-bmc users,

is that possible to force the character field to accept numeric values only?

i am currently using an integer field for numeric entries, but once i enter for example a mobile number, the system restricts the data as it exceeds the range of numbers allowed for integer data typed field

thanks,

Bladelogic vs marimba

mickeyteg@hotmail.com — Fri, 30 Oct 2009 12:31:12 GMT

Could someone please provide me with the benefits of using baldelogic instead of marimba server module. Also what all other features bladelogic has which could help automating DCs.

Business process in SRD

forums@developer.bmc.com — Sat, 21 Nov 2009 03:04:25 GMT

Hi All,

I have attached a CI in the business service field for a SRD....I have enabled th check box to create business process...But how do i test this .....On saving and deploying the SRD ...how do i test it as to how the business process will work ?? Is there any other cionfiguration to be done....

Any help would be appreciated......

delete operation for incident ticket

forums@developer.bmc.com — Sat, 21 Nov 2009 08:08:54 GMT

Hello, everyone

I just setupped the Service Desk 7.5.01 applications and I am working on integrate the first step in incident management process with other application.

As reading the Remedy IT Service Management 7.0 integrations white paper, it only talks about submit, modify or query incident ticket with different forms.

Buf if I want to delete a specific incident ticket, on which form do I need to operate? HPD:IncidentInterface_Create or HPD:IncidentInterface or HPD:Help Desk?

Btw, is there a integration guide white paper specific for Remedy Service Desk 7.5.01?

BSM ITSM7 Universe multitenancy

forums@developer.bmc.com — Wed, 19 Nov 2008 17:27:37 GMT

On page 19/20 of the BMC Analytics for BSM 2.0 Administrator's Guide is the description of how the multitenancy is done.

On page 20 it shows the SQL for creating the derived table. This shows that it is based on CONTACT_COMPANY.

I can't find a 2.5 Admin Guide, but testing shows that it now correctly uses the CUSTOMER_COMPANY.

However, as it happens, that is not the company field that is most appropriate for us.

It is the correct one for multitenancy in an outsourcing context,

therefore correct for what the ITSM model was based on.

How do we get to this SQL statement so we can modify it to use the Assigned Group company?

(or anything else we desire really).

As an aside, I am having a lot of trouble finding easily how to do things in the Analytics system when you

don't know Business Objects, i.e. when you are from the BSM ITSM world. There is information on how

to do reporting etc. but not for permissions etc. Might be a useful extra guide or chapter.

thanks ... Daniel

p.s. but yes, I do have it installed and working, very powerful tool indeed

Remedy Integration for ITSM

forums@developer.bmc.com — Tue, 23 Dec 2008 07:02:37 GMT

Hi All,

We have rolled out a new ITSM 7 project. We are trying to determine which is the optimal methodology to integrate remedy with external apps.

We are considering the following as of now:

1. Net Cool Remedy Gateway

2. Email integration

3. Remedy Web services

4. C / Java API

Can anybody give their inputs on what are pros and cons for these and also if there is even a better alternative way.

Thanks in Advance

Deployment Package

forums@developer.bmc.com — Mon, 09 Jun 2008 19:39:31 GMT

I've created a custom channel using ApplicationPackager. It is an application which needs to be installed as part of the initial distribution.

My question is, is it possible to deploy the custom app and automatically install it as part of the initial endpoint deployment? That is, while creating the deployment installer, what additions are needed to the custom channel in additon to BMC channels without using the Deployment Manager to insall the application afterwards.

Switches? -install ?start

Thanks

Remedy Client 7.5 Patch 3 Silent Install

forums@developer.bmc.com — Fri, 20 Nov 2009 22:59:55 GMT

I am having an issue with the Silent install where it does not install the client on the users machine.

Below is what we setup in the options file for the silent install:

################################################################################
# Options File
#
# Product Name: AR System
# Product Version: 7.5.00
#
# To invoke the installer in silent mode with an options file:
# setup -i silent -DOPTIONS_FILE=Options.txt
################################################################################

################################################################################
# Available Features
#
# These are the features that correspond to the feature selection tree.
# To have the same behavior as checking a given feature in the visual
# selection tree, add a line to the options file
#    -A featureName
# for each feature where "featureName" is the name of the feature to select.
#
# --productARSuiteKit
# |--featureARSystemServers
# | |--featureARServer
# | | |--featureAREALDAPDirectoryServiceAuthentication
# | | |--featureARDBCLDAPDirectoryServiceAuthentication
# | | |--featureWebServicesPlugin
# | | |--featureSNMPConfiguration
# | | |--featureFullTextSearchConfiguration
# | |--featureApprovalServer
# | |--featureAssignmentEngine
# | |--featureEmailEngine
# | |--featureFlashboards
# | |--featureMidTier
# |   |--featureARCrystalWebApplication
# |--featureARSystemClients
#    |--featureDeveloperStudio
#    |--featureUserTool
#    | |--featureCrystalReports
#    | |--featureOdbc
#    |--featureAlertTool
#    |--featureDataImportTool
#
################################################################################

################################################################################
# Product Install Location
#
# The install location of the product. Specify a valid directory into which the
# product should be installed.
#
# Default value if not set:
# - %ProgramFiles%\\BMC Software\\ARSystem (Windows)
# - /opt/bmc/ARSystem (UNIX)
################################################################################
-P installLocation=%ProgramFiles%\\ARSystem

-J BMC_BINARY_ALWAYS_OVERWRITE=true
-J BMC_EULA_ACCEPT=Yes
################################################################################
# AR System Clients Properties
################################################################################
# Select to install AR System Clients
-A featureARSystemClients

################################################################################
# User Tool Properties
################################################################################
# Select to install User Tool
-A featureUserTool
-A featureODBC
-A featureCrystalReports

# View languages (User Tool|Alert Tool)
# Specify the comma separated values for multiple languages
# The full set of available languages is:
#   de,en,es,fr,it,ja,ko,ru,zh_CN
# Data language (User Tool|Alert Tool)
-J USER_TOOL_SELECTED_VIEW_LANGUAGES=en
# Any of the following values can be used for the data language:
#   de
#   en
#   es
#   fr
#   it
#   ja
#   ko
#   ru
#   zh_CN
-J USER_TOOL_SELECTED_DATA_LANGUAGE=en

# Default AR Server and its properties (User Tool|Alert Tool)
# The value is entered in the following format:
# <ServerName1>,<Port>;<ServerName2>,<Port>
# Below is an example of 2 default servers: TestServer1 and TestServer2
# TestServer1,0;TestServer2,0
# Leave the value blank for no default server
-J BMC_AR_SERVER_INSTANCES_LIST=

Why K.M. continue to ask me login and password Remedy ITSM 7.0.03 patch 8?

forums@developer.bmc.com — Fri, 28 Nov 2008 16:07:04 GMT

I have a strange Problem. I integrate K.M. with ITSM. When I try to modify an Incident, using a K.B. solution, the system ask me the K.M. login and password. I cannot understand why it doesn't use Remedy Login and Password.

If manually I insert login e password, the procedure go on correctly; but every time that try to modify a new incident or change Tab, the system ask them againg.

How Can I solve?

Thanks

K.M. Log:

"28-nov-08 16:29:40 INFO: /rkm/access/login: Language/Locale initialized to ISO code: en
28-nov-08 16:29:40 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:40 DEBUG: AccessController: Valid password ('App Admin (appadmin)')
28-nov-08 16:29:40 DEBUG: /rkm/access/login: set-cookie: session=b648364276482ae71aee9a7492997fe54d91e274
28-nov-08 16:29:40 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:40 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:40 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:40 INFO: /rkm/settings.jsp: Language/Locale initialized to ISO code: en
28-nov-08 16:29:40 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:40 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:40 INFO: /rkm/settings.jsp: Language/Locale initialized to ISO code: en
28-nov-08 16:29:41 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:41 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:42 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:42 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:48 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:48 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:29:48 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:29:48 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:04 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:30:04 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:08 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:30:09 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:11 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:30:11 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:18 DEBUG: kms.config.app.AppConfig: Remedy Authenticator created.
28-nov-08 16:30:18 INFO: UserBean: User updated: 'App Admin (appadmin)'
28-nov-08 16:30:22 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:22 INFO: /rkm/access/login: Language/Locale initialized to ISO code: en
28-nov-08 16:30:22 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:30 INFO: /rkm/access/login: Language/Locale initialized to ISO code: en
28-nov-08 16:30:30 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:30 DEBUG: AccessController: Valid password ('system')
28-nov-08 16:30:30 DEBUG: /rkm/access/login: set-cookie: session=fb87123f4c8df3ce2534fd0055b401ee59763b46
28-nov-08 16:30:30 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:38 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:41 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:42 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:44 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created.
28-nov-08 16:30:44 INFO: kms.config.app.AppConfig: Loading configuration settings from 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml'
28-nov-08 16:30:44 INFO: kms.config.locale.LocaleConfig: Loading default locale configuration: 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config.xml'
28-nov-08 16:30:44 INFO: kms.config.locale.LocaleConfig: Successfully loaded default locale configuration
28-nov-08 16:30:44 INFO: kms.config.locale.LocaleConfig: Loading 'en' configuration: 'C:\Program Files\ar system applications\BMC Remedy Knowledge Management\data\kms_conf\KMS_config_en.xml'
28-nov-08 16:30:44 INFO: kms.config.locale.LocaleConfig: Successfully loaded 'en' configuration
28-nov-08 16:30:44 DEBUG: HomeFinder: Creating database connection pool...
28-nov-08 16:30:44 DEBUG: HomeFinder: Database driver: com.microsoft.sqlserver.jdbc.SQLServerDriver
28-nov-08 16:30:44 DEBUG: HomeFinder: Database URL: jdbc:sqlserver://srm-test:1433
28-nov-08 16:30:44 DEBUG: HomeFinder: Database schema name: rkm
28-nov-08 16:30:44 INFO: kms.sql.SQLServer: getMetadata("schema") = "4"
28-nov-08 16:30:44 DEBUG: HomeFinder: Database schema level: 4
28-nov-08 16:30:44 DEBUG: HomeFinder: Database user: RKMAdmin
28-nov-08 16:30:44 DEBUG: HomeFinder: Database password:
28-nov-08 16:30:44 DEBUG: HomeFinder: Database type: sqlserver
28-nov-08 16:30:44 DEBUG: HomeFinder: Database active: 75
28-nov-08 16:30:44 DEBUG: HomeFinder: Database max idle: 25
28-nov-08 16:30:44 DEBUG: HomeFinder: Database min idle: 0
28-nov-08 16:30:44 INFO: kms.sql.SQLServer: getMetadata("schema") = "4"
28-nov-08 16:30:44 DEBUG: HomeFinder: Creating SearchServer connection pool...
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer driver: jdbc.searchserver.SSDriver
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer URL: jdbc:searchserver:SearchServer_5.4
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer active: 1
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer max idle: 1
28-nov-08 16:30:44 DEBUG: HomeFinder: SearchServer min idle: 0
28-nov-08 16:30:44 INFO: HomeFinder: SearchServer properties file not specified, using defaults
28-nov-08 16:30:44 DEBUG: kms.config.diagnostics.Diagnostics: Remedy Authentication Mode | ConfigInfo | user:Demo server: srm-test port:-1 auth mode:remedy
28-nov-08 16:30:44 DEBUG: kms.config.diagnostics.Diagnostics: Calling 'Remedy.init()'
28-nov-08 16:30:44 INFO: kms.remedy.Remedy: System connection to Remedy established
28-nov-08 16:30:44 DEBUG: kms.config.diagnostics.Diagnostics: Calling 'new Remedy().getGroups()
28-nov-08 16:30:44 INFO: kms.remedy.Remedy: System connection to Remedy established
28-nov-08 16:30:44 ! STATUS: kms.daemons.IndexValidateManager: The Index Validate Manager for Remedy Index tables is initializing. {HeartbeatInterval=60 minutes} Thread[Thread-82,1,main]
28-nov-08 16:30:44 * ERROR: kms.context.ApplicationContextListener: Attempt to start-up second instance of UpdateManger. It will not be started. Only 1 instance allowed (Singleton). Please check to see that you are not running multiple instances of RKM. Check Deployment requirements to ensure only a single context is being created.
28-nov-08 16:30:44 INFO: kms.config.app.AppConfig: Configuration settings successfully loaded.
28-nov-08 16:30:44 STATUS: kms.daemons.RemedyFormRTUpdater: The Remedy Form Real Time Updater is exiting as there are no Remedy Indexes. Thread[Thread-83,1,main]
28-nov-08 16:30:44 ! STATUS: kms.daemons.RemedyFormRTUpdater: The Remedy Form Real Time Updater is exiting.
28-nov-08 16:30:44 STATUS: kms.daemons.IndexValidateManager: The Index Validate Manager is shutting down because there are no Remedy Forms being indexed in this Configuration. Thread[Thread-82,1,main]
28-nov-08 16:30:44 ! STATUS: kms.daemons.IndexValidateManager: The Index Validate Manager for Remedy Index tables has started.
28-nov-08 16:30:44 STATUS: kms.daemons.IndexValidateManager: The ValidateIndexManager is exiting.
28-nov-08 16:30:50 DEBUG: kms.config.app.AppConfig: kms.authentication.SystemConfigurationAuthenticator created."

Cannot load required libraries

ablake@knowlysis.com — Wed, 13 Feb 2008 00:25:37 GMT

When attempting to bring up RKM I am presented with the configuration wizard prompt telling me there:
There is a problem with the Remedy connection settings:

So I go look at the details and it states:
Cannot load required libraries

I turn on DEBUG and the log states:
ERROR: Diagnostics: Failed to create Remedy connection: com.bmc.arsys.api.Proxy.ARInitialization()J

This is when running RKM 7.2 in stand alone server under tomcat. I try to connect to a Remedy 6.3 or a 7.0 and I get the same problem in both instances.

Licenses for ARS 7.5 and ITSM 7.5

forums@developer.bmc.com — Wed, 10 Jun 2009 15:51:19 GMT

Hello All,

I am doing a fresh install of ARS/ITSM 7.5.

Finished installing the ARS v7.5 , and requested the trial license for AR System Server through BMC.

Working on installing BMC Atrium Core 7.5.00 amd ITSM 7.5.01 now.

As mentioned in the Configuration Document for ARS 7.5.00 , Page 31 (Licensing AR System)

I am confused about the licensing requirements for the ITSM Applications.

As i mentioned before i already requested key for trial license for ARS 7.5 which i already enabled through the ADD/REMOVE LICENSES option from the AR Admin Console.

So to start the installation of ITSM 7.5 applications, do i need to request trial license for applications seperately or not needed.

Also we have a production server running on v6.3.

This installation (fresh install of v7.5 ) i am doing is for test box and later on we will again do the same process for the production server v7.5.

We have master licenses for our current production v6.3.

So what should i do now,as i already have trial license for v7.5 AR System, should i request for trial license for application for the v7.5 as well through BMC or i don't need it.

Also how can use the licenses from the production system v 6.3 to this test box v7.5.

Do i need to purge the licenses for this test box v7.5 or since it is a test box i should just work on the trial licenses.

Please clear my confusion.Thank you very much.

Regards,

Raj

rkiran@spike.dor.state.co.us

Dept. of Revenue

State of Colorado.

Using Data Tables

adam.haysley@kindredhealthcare.com — Wed, 10 Dec 2003 15:12:32 GMT

Have a clue why a rule will not use a data table that is created in the data directory (.baroc) but will use it if created inside the GUI?

everything is defined correctly in classes & rules directory but my rule will never parse my data table ( data directory ).

Contract Notifications at SLM 7.5

forums@developer.bmc.com — Fri, 20 Nov 2009 13:44:56 GMT

Hello all,

When creating a contract at SLM, I have seen that there is an option to notify a group or a person when the contract is going to expire. The question is from where I configre the group, the person and which is the notification? Is any guide that describes all these? I searched at the User's Guide, but I did not find something.

Cheers,

Antonis

Hi I need code for calculating Response and Resolution Time for an Incident

forums@developer.bmc.com — Fri, 20 Nov 2009 05:09:09 GMT

Hi All,

we have developed form for calculating the Response and Resolution Time of an Incident ,

developed custom form which will fetch data from SLM Measurment Form, we are getting the Response and Resolution Time perfectly but for priority change we are unable to capture the Response Time from SLM Measurment Form , in SLM Measurment Form itself the Responce Time will shows detached when ever the priority change of an incident.

Need help to calculate Response Time of an Incident in priority change case also.

Regards

Naresh

How to maintain the Service Model as the environment changes?

tim_bocardo@bmc.com — Thu, 04 Dec 2008 21:47:47 GMT

So you've decomposed the service, identified all the components, made sure monitoring is in place for the lowest-level ones, set up aliases and alias formulas, tested the model, and successfully gone live. Life is good.

Then next weekend, via a scheduled change, the database moves to another server, and all of a sudden your model is out of date.

It's obvious what you need to do to fix it, but the real question is this: How do you anticipate those changes and make sure the the service model stays in step with the changes to the system?

I guess that the first step is to add a step to the Change Control process so that every infrastructure change is reviewed against the active service models to see if any updates are required concurrent with the change.

Does anybody have any other ideas? Has anybody put a procedure in place to handle this issue?

Thanks in advance,

Tim

Failed to retrieve data from CMDB

forums@developer.bmc.com — Fri, 20 Nov 2009 22:26:54 GMT

Hi,

we are getting the above message "Failed to retrieve data from CMDB" often when we open any asset record (AST:forms). Any idea on this?..

Thanks !

Surya

Setting multiple CIs "Mark as deleted"

forums@developer.bmc.com — Wed, 18 Nov 2009 16:45:22 GMT

I have a dataset that has already pushed its

data to ASSET...but now the data needs to be wiped out of ASSET as well as BMC.IMPACT.PROD. I'm thi

nking to set all of the CIs in BMC.IMPACT.PROD to "MarkAsDeleted"=Yes...then run a recon job to change the CIs in BMC

.ASSET...then run a purge job.

How do I go about changing all of the CIs in BMC.IMPACT.PROD at once? I tried to select them and go to Actions > Modify All, but I got an ARWARN 1200 error.

Thanks in advance!

Monitoring Event IDs on Performance Manager Express for Servers

divya.ramachandran@wipro.com — Wed, 18 Nov 2009 15:06:06 GMT

Hi,

Can somebody help me in configuring for Event ID monitoring through Performance Manager Express for Servers.

When I tried, it shows "No Data" for the parameters, "Count" and "Description".

Regards,
Divya

When will be SDE V.10 released?

forums@developer.bmc.com — Thu, 03 Sep 2009 14:46:12 GMT

Our network infrastructure is planned to be migrated to Win Server 2008 and MS SQL 2008. According to the SDE knowledge base, our current SDE version (9.7) is not compatible with it.

The next SDE V.10 is supposed to be compatible. So, if some one have some information regarding this new version and its release date...

Thank you.

Sylvain

LDAP group mapping

forums@developer.bmc.com — Wed, 30 Sep 2009 13:00:19 GMT

Hi,

anyone can tell me how to create a group mapping.

I went into the "EA" tab and I created the mapping. I put the AREA - ARS login chaining mode.

When I'm trying to log in, I have the following error.

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException com.remedy.arsys.goat.LocaleUtil.normalizeLocale(Unknown Source) com.remedy.arsys.goat.LocaleUtil.getLocale(Unknown Source) com.remedy.arsys.share.MessageTranslation.localTranslate(Unknown Source) com.remedy.arsys.share.MessageTranslation.getLocalizedErrorMessage(Unknown Source) com.remedy.arsys.goat.GoatException.getStatusInfo(Unknown Source) com.remedy.arsys.goat.GoatException.toString(Unknown Source) com.remedy.arsys.goat.GoatException.toString(Unknown Source) java.lang.String.valueOf(Unknown Source) java.io.PrintStream.println(Unknown Source) org.apache.tomcat.util.log.SystemLogHandler.println(SystemLogHandler.java:242) java.lang.Throwable.printStackTrace(Throwable.java:461) java.lang.Throwable.printStackTrace(Throwable.java:451) com.remedy.arsys.goat.preferences.ARUserPreferences.setPreferenceValue(Unknown Source) com.remedy.arsys.goat.preferences.ARUserPreferences.clearAndLoadDefaultFields(Unknown Source) com.remedy.arsys.goat.preferences.ARUserPreferences.loadFromServer(Unknown Source) com.remedy.arsys.goat.preferences.ARUserPreferences.addConfiguredPreferences(Unknown Source) com.remedy.arsys.goat.preferences.ARUserPreferences.<init>(Unknown Source) com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) com.remedy.arsys.session.Login.initSessions(Unknown Source) com.remedy.arsys.session.Login.establishSession(Unknown Source) com.remedy.arsys.session.Login.establishSession(Unknown Source) com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source) com.remedy.arsys.stubs.GoatHttpServlet.doGet(Unknown Source) javax.servlet.http.HttpServlet.service(HttpServlet.java:627) javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

note The full stack trace of the root cause is available in the Apache Tomcat/5.5.27 logs.

Apache Tomcat/5.5.27

I'm using AR System 7.5. The authentification seems to work well but when I'm trying to do the mapping, it does not work. Do I have something to put into my AREA LDAP to make it work ?

Thanks for your help,

Chantale

Filter API using plugins - what port?

wrentfrow@stratacominc.com — Thu, 28 Feb 2008 17:24:39 GMT

When the "FILTER API" is used as the "Read value for field from" form in a "Set Fields" filter action we keep getting a timeout ARERR 8939 plugin server not responding.

However, the plugin server IS actually alive and well because I can authenticate through LDAP right after this which also uses the plugin server to do it's thing.

This system does not use portmapper.

Does anyone know a way to verify that the FILTER API can actually be connected to? Is there a specific port setting somewhere?

Crystal Reports - Database Connector Error (Database Vendor Code: 9055)

forums@developer.bmc.com — Wed, 26 Aug 2009 16:54:24 GMT

I created a report in Crystal 12.0. We are currently using ARS 7.0 and I am attempting to test my report from within Remedy. I created my selection criteria and the report is prompting for a date range (as designed). After I enter my dates, I get the error message below:

I am currently testing this report by previewing the report from the "Report Styles" screen.

I have deployed reports before and they still work fine. I'm not sure if it has to do with the date parameters on the report.

Any thoughts?

Unique Context Id in the help for Parameters

ken_beck@bmc.com — Fri, 23 Mar 2001 14:26:00 GMT

Is the context-Id unique for the help in parameter properties in a knowledgemodule? or could it for example be the same context-id for both Unix and NT cpu parameters.
How many digits can a context-id contain?

question in application packager

forums@developer.bmc.com — Thu, 19 Nov 2009 14:52:57 GMT

hi all,

in application packager, in a channel for windows installer, i need to read an environment variable and make use of it.

is there a way to do this? i tried using a macro but i can't find how to set the macro to read the variable i need and return the value.

thanks!

application capacity - load factors

forums@developer.bmc.com — Thu, 19 Nov 2009 12:07:42 GMT

Hi all,

I have to come up with a list of load factors in order to define the application capacity.

It's about an AR System 6.3 customized trouble ticketing system.

What load factors would you take into consideration?

Thank you in advance.

Problem in Modify Operation of Incident

forums@developer.bmc.com — Tue, 20 Oct 2009 10:34:22 GMT

I am using pure Java 7.5 ARS api to creat and modify incident on 7.1 ARS server and 7.003 ITSM.

I am able to create incident but when i try to modify it i am getting following error.

ERROR (1291010): ; The Owner fields (Owner Support Company, Owner Support Organization and Owner Group) always require an entry after submission. Specify the owner using the menus.
at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)

and code is,

package idm;

import java.util.Map;
import com.bmc.arsys.api.ARException;
import com.bmc.arsys.api.ARServerUser;
import com.bmc.arsys.api.Entry;
import com.bmc.arsys.api.Timestamp;
import com.bmc.arsys.api.Value;

public class RemedyCloseTicket {

public static void main(String args[]) {

    ARServerUser     arsServer = new ARServerUser();

    String arForm = "HPD:IncidentInterface_Create";
    String arForm1 = "HPD:IncidentInterface";
    String arForm2 ="HPD:Help Desk";

    try {

        //Create Ticket Part
        String strLastName = "radadiya";
        String strFirstName ="pragnesh";

        arsServer.setServer("radadiya");
        arsServer.setUser("pragnesh");
        arsServer.setPassword("password");

        arsServer.login();
        Entry args2=new Entry();

        args2.put(new Integer("1000000076"),new Value("MODIFY"));
        args2.put(new Integer("1000000218"),new Value(strFirstName + " "+"g"+" " + strLastName ));
        args2.put(new Integer("1000000156"),new Value("API Automatic Resolution"));
        args2.put(new Integer("1000000150"),new Value("No Further Action Required"));
        args2.put(new Integer("7"), new Value("Closed"));
        args2.put(new Integer("4"),new Value("pragnesh"));

        arsServer.setEntry(arForm1, "INC000000000080", args2, new Timestamp(new java.util.Date().getTime()) , 0);

        //Close Ticket part

        arsServer.logout();

    } catch (ARException e) {
        // TODO Auto-generated catch block
        e.printStackTrace();
        arsServer.logout();
    }

}
}

What is wrong with this code ? i have tried out differnt combination, in SetEntry i have passed Incident id, Entry id but still i am getting same error.

Will MySQL be supported in the near future?

forums@developer.bmc.com — Fri, 20 Feb 2009 15:18:39 GMT

I would love to cut the cost of Remedy. Any moving to MySQL would do nicely.

Would be good for BMC as it would mean that more people would set up demo systems and learn to program in ARS

So when's it coming?

Wildcards in rulesets ..... ?

forums@developer.bmc.com — Tue, 08 Feb 2005 16:08:56 GMT

I have a load of monitored processes that have all been given the name WLS_***** and I want to set a rule for the PROCPPCPUPerc param for each instance so that if any of these procs are using more than 17% of the cpu util for more than 15 mins than generate an alarm.

Now I could set a global rule for any instance which would similar to....

<br/>&quot;/AS/EVENTSPRING/PARAM_SETTINGS/THRESHOLDS/PROCPRES/&#91;b&#93;__ANYINST__/&#91;/b&#93;PROCPPCPUPerc&quot; = &#123; REPLACE = &quot;1,1 0 250 0 0 2,1 25 250 0 0 2,0 0 0 0 0 0&quot; &#125;,

But what I really want to do is use a wildcard where the instance name should go like so ....

<br/>&quot;/AS/EVENTSPRING/PARAM_SETTINGS/THRESHOLDS/PROCPRES&#91;b&#93;/*WLS*/&#91;/b&#93;PROCPPCPUPerc&quot; = &#123; REPLACE = &quot;1,1 0 250 0 0 2,1 25 250 0 0 2,0 0 0 0 0 0&quot; &#125;,

Will this syntax work in the rule for a wildcard ? , if not do I have any other options ?

IM unavailable in Portal after restart of simcell service

forums@developer.bmc.com — Mon, 22 Sep 2008 12:46:47 GMT

Hello everybody,

this should be an easy one:

After recompiling and restarting the simcell - the Portal shows only: IM unavailable.

I have to un-subscribe and re-subscribe the simcell to see the CI's in the Portal again.

It's not a big issue, but its annoying to have to do this over and over.

Question:

Is there a way to automatise this. A CLI command or some configuration change to get the portal rechecking on the simcell?.

Configuration:

BMC IS ( bemcell, simcell) 7.1

BMC Portal 2.5 (on a different server)

Direct Publishing Environment

NO Atrium CMDB, NO SME

Thanks in advance

qwertzalot

Monitoring Log Files with Patrol

forums@developer.bmc.com — Fri, 30 May 2003 19:38:47 GMT

I've got a question about monitoring log files with patrol. In our unix world we have one server that is set up to monitor one specific log file for the string errno=22. We now need to do this same process for two other unix servers. These servers will monitor the same log file. I'm very new to patrol. I was wondering if anyone had any documentation on how to do this, or if anyone has ever this before? This was setup before I was put in charge of patrol. We are using UNIX.km version 8.3.01 and V 3.4.00 of the console. I opened a case with Support and was told to do some type of mass configuration through the use of the pconfig utility instead of going thru the process one agent at a time. Should I just bit my tongue and go thru the mass configuration that support talked about or should I take the time and try and go thru the process? I was kind of wanting to go thru the process so that I would know how to do it for future reference.

Can anyone out there shed some light on this?

Thanks in advance for any help
Jonathan Hedden
PEM Administrator
Sanmina-SCI
jonathan.hedden@sanmina-sci.com

Bulk loading PAR files after installation?

forums@developer.bmc.com — Wed, 07 May 2008 18:35:12 GMT

Hi Folks,

I have been installing and configuring the BMC PM 2.5 on Windows 2003 SP1. I have a couple of questions:

1) Bulk loading *.par files after the install - Is there a way to do this?

2) Authentication - I have set up jCFIS NTLM authentication. However, when a new user account gets created, they are still emailed a password (the one in the datastore) BUT the NTLM will work. This can be confusing to the end user as to which password should be used. Why is the portal emailing the user the internal password, although they can authenticate with NTLM?

Additionally, if I add a user, it always says the user is using "Internal BMC Portal" authentication. Should their not be a menu pick stating that they are to use NTLM authentication?

Thanks!

Automated Agent maintenance (fix_hist)

diane.graves@providence.org — Tue, 04 Mar 2003 20:08:28 GMT

Has anyone developed any scripts or other maintenance utilities that will allow for some hands-free automated maintenance?

For example it would be nice to do an automatic Patrol agent stop, fix_hist, and restart on a monthly basis. Because nothing is more annoying than finding a history that has been corrupt for months and nobody noticed, when it is such an easy problem to fix.

Out of memory error in ARQualifierHelper.getQualifier method

forums@developer.bmc.com — Mon, 15 Jun 2009 17:53:08 GMT

Hi,

We have a java webapplication, in which we use the Remedy 6.3 Java API to talk to Remedy 6.3 server.

In the application, a java thread connects to Remedy Server after every minute and fetches Change Entries using a criteria. We were frequently getting OutOfMemory error in the java application. Now it has been found that the method call to get the QualifierInfo on ARQualifierHelper causes the out of memory.

The memory leak occures in

argni63.dll, function: UpdateLastStatus

MSVCRT.dll, function: calloc

Following is the code snippet which is run by the java thread every minute.

public

TestFetchEntryThread() {

     context = new ARServerUser("Demo", "", null, "server.com");
}

public void run() {
     Field[] fields =
null;
     Entry[] entries =
null;

     try {
          FieldCriteria fieldCriteria =
new FieldCriteria();
          fieldCriteria.setRetrieveAll(
true);

          FieldListCriteria fieldListCriteria =
new FieldListCriteria(new NameID("CHG:Change"), new Timestamp(0), FieldType.AR_ALL_FIELD);

          fields = FieldFactory.findObjects(
context, fieldListCriteria, fieldCriteria);

          ARQualifierHelper qualifierHelper =
new ARQualifierHelper();
          qualifierHelper.generateFieldMaps(fields, 0,
null, fields);

          // the line below is the cause of memory leak

          QualifierInfo qualifierInfo = qualifierHelper.getQualifier(
context, "'Approval Status' = \"Approved\"");

          EntryListCriteria entryListCriteria =
new EntryListCriteria();
          entryListCriteria.setSchemaID(
new NameID("CHG:Change"));
          entryListCriteria.setQualifier(qualifierInfo);

          EntryCriteria entryCriteria =
new EntryCriteria();
          entries = EntryFactory.findObjects(
context, entryListCriteria, entryCriteria, false, null);

     }
catch(ARException e) {
          e.printStackTrace();
      }
finally {

          if (fields != null) {

               for (Field field : fields) {
                    field.clear();
                    FieldFactory.getFactory().releaseInstance(field);
               }
          }

          if (entries != null) {

               for (Entry entry : entries) {
                    entry.clear();
                    EntryFactory.getFactory().releaseInstance(entry);
               }
          }
     }
}

Can any body please suggest how to release the native memory aquired by the QualifierInfo object?

Thank you,
Deepak

Sending customized error message in webservice

forums@developer.bmc.com — Fri, 20 Nov 2009 12:34:06 GMT

When ever the client is sending incorrect information in the ClientCreateRequest transaction, (they are consuming our webservice)remedy is sending some error code and error description depending on the fault information sent by the client.

What the client needs is append two additional fields’ status code and status description along with the error code and error description. They have some list of values defined in these fields.

How to get this thing done as the response is initiated by the server as soon as it’s receives a request.

Thanks

Vins

Getting Error on External Qualification

forums@developer.bmc.com — Wed, 22 Apr 2009 15:24:27 GMT

Hi I am using EXTERNAL Qualification on the runif qualification as EXTERNAL(ztmp1) where ztmp1 is a character field.

And I am using shared activelink on 2 forms.

Issue, when I am updating the entry on one form, I am not getiing any error.But, when I do the same on another form, I am getting the following error.

There was a problem expanding the EXTERNAL qualification

Qualification line error Unknown field reference position 8.

Can any body help me on this one.

Thanks

Sam

Request Of Cookbooks, Guidance or Best Practices for Request Manager Development through CDM 5.5

andres.alavez@mx.pwc.com — Fri, 10 Oct 2008 05:18:05 GMT

Hi All.

Thanks in advance by attend my request.

I'm Currently in my first Implementation in the Request Manager with CDM v5.5, so I ask your help in order to share with me some documents, like Best Practices, Guidance, or specializing Cookboks related on the implementation of Workflows between Request Manager and Control-SA . Because i feel the documents containing in the Media Installation Software is too general maybe by the immensity of the solution.

Best Regards!!!

PwC.

Ing. Andrés Alavez Ortíz.

Advisory ITA.

BMC Partner

Single Sign on through Mid tier

forums@developer.bmc.com — Mon, 19 Jan 2009 07:37:33 GMT

I need one information about single sign on while using Mid tier

Basically I am looking for some solution like if a user is logging in using Mid tier he should be logged in automatically if his user credentials are present in the ADS.

Does anybody have any idea about this, or anybody has tried this before.....

I know that single sign on is possible through aruser, that is by integrating LDAP and remedy. but no idea how it works through mid tier...

Kindly help me out....

Shama

Is there a way to set a KM parameter to a value with the Configuration Manager tool?

forums@developer.bmc.com — Fri, 20 Nov 2009 14:36:09 GMT

I'm looking to set a variable on a whole bunch of servers, and would like to utilize configuraion manager to do this. I vaguely remember hearing that you could do this years ago, but never tried it. I see in Event management you can have recovery actions set a variable, that would require a variable to go into an alarm state to get that to execute. Where as, I'm just trying to set a flag in a KM.

Relate more than one license to the same product

forums@developer.bmc.com — Thu, 11 Sep 2008 13:27:33 GMT

Hi all,

In software license management is not possible to have more than one license for the same product dictionary entry. When I try to relate the contract to the PDE, it gives an error like "This product has been already related to contract...". The same is even with child contracts. In my case, we have a customer, who has same products purchased from different vendors and different license contracts from this. Has anybody solution how to manage this case?

Thanks,

Krassi

New installation of EIE on a second SQL server

forums@developer.bmc.com — Fri, 20 Nov 2009 14:40:11 GMT

Hi Folk,

We are moving the EIE hardware to a new environment, therefore we are looking to create a new installation of EIE on a second SQL server.
can we have two copies of EIE, on different sql servers, pointing to one ARS instance? Would/could they share configuration? Would the installation of the second overwrite the config of the first?
Are there any license implications?

Anyone can advise please?

Thanks in advance

disableNotifyEventOnBlackout variable

forums@developer.bmc.com — Mon, 10 Aug 2009 14:30:01 GMT

Hello,

What are requirements to use disableNotifyEventOnBlackout variable?

We use

PATROL Agent for Unix and Linux	3.7.10
PATROL Knowledge Module for Event Management	2.7.12

I set Patrol agent blackout for one server.

I set disableNotifyEventOnBlackout=1 , however the event was sent to BEM.

Thanks.

Integrating BMC Remedy ARS 7.x with BMC Patrol

forums@developer.bmc.com — Tue, 13 Oct 2009 05:50:40 GMT

Hi Team,

I want to integrate Remedy Service Desk 7.x with BMC Patrol. How can i do this ? What are the different ways to integrate?

Can someone please provide me the integration document.

Thanks in Advance.

Regards,

Salma

Remedy Java API download

forums@developer.bmc.com — Wed, 17 Jun 2009 12:39:00 GMT

Hi,

Where can i download the Remedy Java API 7.1 version please?

Regards

Leela

ITSM 7.x - Incident printing errors

forums@developer.bmc.com — Thu, 27 Nov 2008 12:36:56 GMT

Hi List,

I'm having problems when printing a Incident from within Incident form.

Seems to be a Operating System problem.... Vista (no Service Pack installed or maybe only SP1)

The problem appears when trying to print an Incident:

- Select an Incident

- Push on Print button

- Crystal report appears showing selected Incident

- Pushing Print button, printer's list appears

- After selecting a Printer, Remedy User crashes...

Reviewing OS logs, I found an error: "... faulting module usp10.dll..."

I'd like to attach you some images but, seems stupid, I don't know how to do it!

Any help would be appreciated!

Thanks,

Björn.

Install issue with MSSQL

forums@developer.bmc.com — Fri, 20 Nov 2009 15:30:51 GMT

BMC Control-M 6.4.1(Win2008)

For some reason when I go to install the Control-M/EM I am getting the option to only install PostgresSQL with a Default or Custom option. I want the option to install MSSQL. Why am I only getting prompted for PostgresSQL? I just found it is happening on the Control-M Server, too.

Enumerations and attachments in Atrium Orchestrator

forums@developer.bmc.com — Wed, 18 Nov 2009 08:44:32 GMT

I am using AO 7.5 to create incidents/change requests in ITSM.

I have an ARS adapter connected to my Remedy/ITSM instance and in my AO dev studio i am using an integration mapper to create a remedy form instance. For certain forms it is asking for input types like 'Enumeration', which is mandatory.

Could you please let me how to create an enumeration?

Also, my primary purpose is to update an attachment field in a remedy form. If there is any documentation for that also, please send me the same.

note: currently we have not planned to use ITSM adapters which come with Operations Actions module.

Thank you

Remedy Integration with Sage Accpac

adam_singleton@bmc.com — Mon, 22 Jun 2009 05:03:39 GMT

Hello All,

Has anyone worked on the integration of Remedy AR or Remedy ITSM Suite applications with a product by the name of Accpac by Sage (hhtp://www.sageaccpac.com)?

Interested in anyone's experiences.

Thank you,

Adam

LoadDisplayInfolist

forums@developer.bmc.com — Mon, 13 Jul 2009 12:08:12 GMT

The ARS Service is experiencing lengthy startup times and Display Caching may help to reduce this time. The system is Solaris 10 with a Remote Oracle 10g Database, this is a known issue, but there appears to be no known fix.

If I set ARS server default to Disable Cache (Server Config form) and only select the override on specific forms without ticking the disable does this enable them and they get cached on startup?

I am assuming so.

How do you verify in the startup that caching is/isn't occuring?

The -t option is set on startup for the arserver and LoadDisplayInfolist appears in the startup log, but it also appears when the Disable Property Cache is disabled.

How do I tell if the cache is kicking in or not, if the LoadDisplayInfolist appears when the cache is both enabled and disabled?

Does anyone know of any documented timings for startup when the cache is Enabled / Disabled?

Is there a list of PROS and CONS for switching these settings for ITSM?

See documents

Configuring Guide

Display Property Caching

You can prevent the server from loading into its cache the VUI display properties of

forms that do not have individual display property caching settings.

Select the radio button that describes how you want to display property caching:

􀂄 Disable All Display Property Caching

􀂄 Cache VUI Display Property Only

􀂄 Cache Field Display Property Only

􀂄 Cache All Display Properties

You must restart the server to effect the changes.

Note: Configure setting for individual forms using the check boxes on the Basic / Entry

Points tab of the Form Properties. See the Form and Application Objects guide.

Form and Application Objects Guide

Overriding server view and field display property caching

You can configure the caching of view and field display properties for a form by

using fields on the Basics/Entry Point tab. Disabling view and field display

property caching can improve server performance. To set the server default, see

the section on the Server Information—Configuration tab in the Configuring guide.

To set the view display property caching for a form

1 Open the form with which you want to work.

2 Choose Form > Form Properties to open the Form Properties dialog box.

3 Click the Basic/Entry Points tab. See Figure 3-21 on page 108.

4 Select the Override Server Default Display Property Cache Settings to make the

disable check boxes available.

5 Select the Disable VUI Display Property Caching check box to disable caching of

view display properties for this form. Clear the check box to enable caching for this

form.

6 Select the Disable Field Display Property Caching check box to disable caching of

field display properties for this form. Clear the check box to enable caching for this

form.

7 Click OK.

Unable to change Operation Categorisation

jack.hobbs@aggregate.com — Wed, 18 Nov 2009 09:42:29 GMT

I keep getting this error when trying to change the status:

"You do not have permission to move to the status of "Enabled". (ARERR 1231306)"

I also have a few categories that I cant change the Company relationship for its greyed out in the "Operational Company Relationship Form"

Any ideas?

I have full admin rights and have giving myself access to all foundation permission groups.

Surely I should be able to change this type of thing?

Regards

What character set I can use to separate mc_slot at aliases

gerruiz63@msn.com — Wed, 11 Feb 2009 19:49:37 GMT

Hi;

What character set, I can use to separate mc_slot, for example the aliases wrote was: host_test/Linux | Data Store | File Systems//tmp/Percent Used, note I need wrote two /, The Event come from Portal. Wich caracter is much better, for this case ( ":" or ";" or "-" o "+".).

What append with the character | (pipe) for example in the object_class?, I can use all string or I can use part this string for example Linux or Data Store

Anyone have recomendations for this situation?

Thanks

German

Installation Guide for ITSM 5.6 in UNIX box

forums@developer.bmc.com — Tue, 23 Dec 2008 04:46:37 GMT

Hi All,

I want to install ITSM 5.6 in UNIX operating System.

could anyone provide me any installation guide or setup guide to do the same.

Thanking you in advance.

Amulya

reports for business manager

forums@developer.bmc.com — Fri, 20 Nov 2009 05:59:29 GMT

hekllo,

im trying to create reports frmo the business manager console.. but in the drop down for report name.. im not getting the 'Request' option.

the business manager is not able to create reports for service requests..

is there any doc which explains what reports the BM can or cannot create? the BM is in the service request, business manager permission group.

only the service catalog manager is able to create the service request reports.

also neither can the user create any reports for service requests.

is there some config that i need to do or some permissions i need to give that im missing?

would appreciate any help on this..

Configuring SNMP trap from monitoring tool to BMC Event Manager (BMC Impact Explorer 7.2)

forums@developer.bmc.com — Wed, 26 Nov 2008 15:21:17 GMT

Does anyone has idea on how to configure SNMP in Impact Explorer from monitoring tools like Cacti, Nagios, etc . Thanks

AIE 7.1 If Then Else syntax issue

rodh@smapps.com.au — Tue, 16 Jun 2009 02:37:56 GMT

I'm using AIE 7.1 patch 5 and am having issues trying to get the STMT command to work the way I would like in an AR System data form mapping.

I have defined a data mapping as follows. It is accepted by AIE as valid but isn't evaluating it as I would expect.

STMT|IF $title$ = "MR" THEN

VALUE = "Mr."

ELSE IF $title$ = "MRS" THEN

VALUE = "Mrs."

ELSE IF $title$ = "MS" THEN

VALUE = "Ms."

ELSE IF $title$ = "MISS" THEN

VALUE = "Miss"

ELSE

VALUE = "$title$"

ENDIF

What seems to be happening is that the first IF is evaluated and then if that doesn't match it drops through to the last else and returns $title$ instead of evaluating each nested if clause. Not sure if I'm doing something wrong or is there a limitation of the IF THEN ELSE statement that prevents evaluating a field more than once.

Rod

Run Process to execute Java program vs AR-Java Plugin

forums@developer.bmc.com — Wed, 19 Aug 2009 09:40:40 GMT

Can anybody explain, why and how calling a Java program form Run Process is different from having the same java class as AR Java Plugin? And which one is more efficient if I can do my task using anyone of the above.

Automated Agent maintenance (fix_hist)

diane.graves@providence.org — Tue, 04 Mar 2003 20:38:44 GMT

Not able to create Change requests from SRM 2.2

forums@developer.bmc.com — Wed, 05 Aug 2009 12:41:05 GMT

I am able to create Incidents from using the SRM console but not Change Requests.

If I try to create Change from SRM, the request gets created but it does go to the Fullfillment application (Change Management)

If I click the "Request Details" and go to "Process View" the status of the Request is shown as "Initiated".

Fulfillment application is populated as "BMC Change Management" but there is no Fullfillment ID, Fulfillment Status and Fullfillment Status Reason.

Also the "Event Error" button is greyed out.

Any help would be appreciated.

service request reopen issue

forums@developer.bmc.com — Fri, 20 Nov 2009 08:31:53 GMT

hello,

heres the scenario..

if i raise a service request.. and it needs approval from a manager to proceed to planning stage.. now, if the approver rejects the request.

the user has the option to reopen the request and submit it again, but this time.. it doesnt go for approval... how come? it does go to the 'waiting for approval' stage but after a few moments changes its state to 'planning'

is this the expected behaviour or is it not following the process if its doen thru reopen?

any suggestion on this would be helpful.

thanks

Incident Manager roles and permissions - modification

ijaggy@yahoo.com — Mon, 11 May 2009 15:54:07 GMT

Hi all,

I require a solution or ur valuable suggestion from u guys to sort the permissions issue. We require the roles or permission, which can be given to incident managers or Group leads, using which they can add or delete user for their groups. (only adding/deleting user to their own group and no other admin acesss).

How can this be done without any customization.

Any ideas or sugestions PLZZZZ.

Let me know if you have any question to help me out in this.

GRA_LOG_MONITOR 3.8.4

glen_r_avery@hotmail.com — Mon, 15 Mar 2004 21:40:36 GMT

GRA_LOG_MONITOR

Introduction
=============

This KM can monitor text files. Here is a description of some of its features

1) The log file name can be a list of alternative names. This can be useful (for example) when monitoring the system log file on different platorms with the same alarm rules.

2) A list of alarm rules can be created for each monitored log file. Each alarm rule has a 'name', a list of criteria as well as a list of recovery actions.

3) Each generated alarm can have a time limit. After this time limit has been reached for an alarm it is reset and a STATE_CHANGE event is sent which matches the original ALARM event.

4) Each alarm rule can be 'inverted' so that if it is not true after a certain specified amount of time has passed then an alarm will be raised. This is useful when checking if the application is alive and regularly writing a particular string to its log file.

5) An alarm can be raised if the log file does not exist or is too old.

6) If monitoring a log file in a cluster using agents which are installed locally on each side then the monitoring can be activated/deactivated automatically depending on the presence of a service name (using netstat, caastat etc...)

7) If the log file reaches a certain size it can be renamed, deleted or simply an alarm raised.

8) The menu command 'KM Admin->Save to file' can be used to save the configuration for monitoring a log file to a file which can be used to configure other patrol agents either by using pconfig, rcp or scp.

9) If you wish to monitor the local Patrol Agents log file specify the filename as '<HOME>/log/PatrolAgent-<HOSTNAME>-<PORT>.errs'

10) To monitor the event log files on Windows download a tool such as ElDump (http://www.ibt.ku.dk/jesper/ELDump/default.htm). Then set the preprocessing script to something like
eldump -T error warning -Q -a <LAST_TIME> > c:\temp\nt_appl_ev.log. Then setup the monitoring to scan then log file c:\temp\nt_appl_ev.log from the start each time.

Refer to the User Guide for more info.

Version History
====================
v3.8.4 040315 Corrected bug in Recovery menu command GUI
v3.8.3 040312 Corrected bug with age in File Management menu command
v3.8.2 040312 Corrected bug when reading Agent Config
v3.8.1 040311 Corrected bug when reading Agent Config
v3.8.0 040310 Added option to only match error filter with consecutive matches, and to disable threshold events so that only event 41 is triggered
v3.7.0 040307 Added option to rename/delete log file based on age, and option to scan log file line by
line instead of in blocks
v3.6.2 031208 Slight correction to agent config cleanup on deletion
v3.6.1 031208 Added modification time check if new file size is same as old file size
v3.6.0 031206 Added option "Allow External Overrides" which stops the KM from setting the alarm ranges
for the instance parameters so that external overrides can be used to control the
KMs behaviour
v3.5.2 031118 Updated UserGuide, improved agent config cleanup when removing instances
v3.5.1 031113 Corrected 'View File' menu command and improved logic beinh LOGGrowthRate parameter.
v3.5.0 031101 Added parameter LOGGrowthRate, which is the total number of bytes per minute
v3.4.8 031028 Corrected handling of multiple lines in ignore filter
v3.4.7 031027 Corrected bug causing log files to be rescaned after a agent restart.
v3.4.6 031016 Added support for using | as a field delimiter
v3.4.5 030916 Corrected filename wildcard resolution for unix.
v3.4.4 030916 Changed polltime to being the same for all instances (due to agent implementation of interval)
v3.4.3 030905 Improved filename resolution when combining <NEW> with wildcards and datestamps.
v3.4.2 030904 Improved filename resolution and made <YYYYMMDD> wildcard more flexible. Now any combination of timestamps
containg YYYY, YY, MM, DD, TTTT and TT is supported
v3.4.1 030829 Corrected error filter logic for fields and numeric comparisons
v3.4.0 030828 Added 'Field Delimiter' option to error filter rules (i.e. the field delimter can be specified)
v3.3.10 030828 Corrected alarm logic for active times.
v3.3.9 030826 Corrected initialisation of GRA_LOG_MONITOR_RULE. Corrected active times. Added removal of outstanding file
to Remove menu command.
v3.3.8 030822 Minor optimisation to discovery script
v3.3.7 030822 Corrected Reset Alarm menu command.
v3.3.6 030821 Corrected new bug with outstanding alarms where all rules with the same name will raise an alarm. Removed
warning about file being too small if it is a new filename
v3.3.5 030815 Changing outstanding alarm list to a file instead of agent config. Correct possible logfile overrun error.
v3.3.4 030814 Corrected logic for limit on number of alarms raised.
v3.3.3 030813 Corrected menu command Set Error Filter for pre 3.5 agents.
v3.3.2 030812 Minor corrections to the field matching code.
v3.3.1 030811 Rewrote matching logic to support pre 3.5 agent which dont support 'n' option for grep()
v3.3.0 030809 Corrected ';' again. Corrected field position rule matching. Readded equals, not equals, less than
and greaer than comparisons.
v3.2.0 030807 Correct ';' value separator. Added option to send instance name instead of filename in class 41
events. Added option to send class 41 events even when no alarm is raised (menu command 'Set Alarm
Levels').
v3.1.6 030722 Corrected reading of blocks where if the amount to read was less than the block size then
nothing was read. Also corrected name of ExtreFilesList parameter.
v3.1.5 030715 Added ExtraFilesList parameter containing GRA_LOG_MONITOR.kml
v3.1.4 030714 Corrected a serious bug with pattern matching where is a text line started with '0 ' then
it was ignored
v3.1.3 030710 Corrected a bug with <NEW> filename resolution
v3.1.0 030605 Added option to specify the instance under which the GRA_LOG_MONITOR instance will be
created
v3.0.3 030519 Updated field matching to return complete line instead of just matching field
v3.0.1 030507 Corrected age alarm so that it is reset if the log file does not exist
v3.0.0 030421 Removed associated alarms, popups, all rule comparision except for contains and does not
contain, as well as character position references. Optimised log file scanning to read log
files as blocks instead of as line by line
v2.7.0 030406 Improved error handling in GUI and made it more consistent.
v2.6.2 030405 Added 'Reset Alarm for' option to Alarm Level menu command. Small changes to menu hierarchy.
Corrected bug with annotations being lost if GRA_LOG_MONITOR_RULE instance does not exist
at startup.
v2.6.1 030323 Minor corrections to 'Config->Save To File' menu command. Also corrected resolution of
<HOME> in filename
v2.6.0 030305 Added configure->set username/password so that account used to scan a logfile can
be changed to something other than the patrol account
v2.5.7 030213 Added the variable <LAST_TIME> to the preprocessing script so that the
event log files on Windows can be monitored. Refer to point (11) in the
introduction below.
v2.5.6 030212 Corrected 'copy from' toggle when adding a log file to monitor
v2.5.4 021206 Corrected LOGSize alarm threshold setting
v2.5.3 021204 Corrected annotations for non-alarming counters as well as log file renaming functionality
v2.5.2 021203 Corrected filename resolution for windows so that it can handle filenames containing spaces.
Corrected alarm level settings.
v2.5.1 021122 J Conroy - added <PREV> wildcard for filename resolution and corrected ignore filter code
v2.5.0 021122 Changed origin names for events class 41 which are triggered for named error
filters. Also removed object count from event origin so that the origin matches
the parameter which is alarming.
v2.4.2 021117 Renamed LOG_MONITOR to GRA_LOG_MONITOR. Improved GUI.
v2.4.1 021117 Simplified and cleaned up Gui and menu commands
v2.4.0 021114 Added option to execute a script before processing the file, as well as the
option to start from the start of the log file each time it is scanned (menu
command "Set Preprocessing Script")
v2.3.4 021109 It is now possible to set the number of times a rule will match before raising
an alarm
v2.3.3 021018 Fixed bug with annotations and the menu command view files
v2.3.2 021014 Fixed bug with alarm range threshold settings for LOGAlertMonitor
v2.3.1 021013 Fixed numerous bugs, tidied up and improved code.
v2.3.0 021011 Added setting of poll time and reset alarm for each rule individually.
Also specifying multiple filenames for one instances now results in all
listed files being monitored under the same instance (before only the first
matching file was monitored). Also when using <NEW> in a filename it can
now be combined with wildcards
v2.2.3 020926 Minor bug correction with alarm resets for file size alarms
v2.2.2 020620 Corrected error with filename resolution using <> variables (e.g. <HOME>)
v2.2.1 020516 Corrected error with default rules introduced in v2.2.0
v2.2.0 020515 Active times on timeout rules will only raise an alarm if the text has not
appeared before the rules times out from the start active time, see notes
for an explanation
v2.1.0 020430 Added 'Active Times' to special rules. i.e. it is now possible to limit
alarm rules to certain time periods
v2.0.1 020221 Corrected filename resolution for Windows NT. Added GRA_LOG_MONITOR_RULE class.
v1.4.0 011205 Added 'associations'. i.e. An association is where a rule will only
alarm if a previous rule has had a match within a certain number of
lines. Also added a menu command to set the alarm level triggered by a
filter rule.
v1.3.11 010917 Fixed some minor bugs, minor improvements to GUI
v1.3.7 010530 First version released to DEVCON

Platforms
==========
This KM has been tested on the following
1) Compaq Tru64 v4 and v5
2) Solaris
3) HPUX
4) Windows (NT & 2000)

Note
====
1) If a large log file is being scanned for the first time then a warning message saying something like "PSL script `LOGAlertMonitor' may be in an infinite
loop" may be displayed in the SOW and in the patrol agent log file. What has happened is that the PSL code in GRA_LOG_MONITOR has looped more times then defined by the variable pslInstructionMax (default 500000). If this warning occurs and the KM keeps looping for more than the time defined by pslInstructionPeriod (default 12 minutes) then some internal rescheduling (which can be quite CPU intensive) will occur in the patrol agent.

In order to deactive this I recommend that /AgentSetup/AgentTuning/pslInstructionMax is set to 0.

2) The message "GRA_LOG_MONITOR_RULE, Line# 52: set_alarm_ranges: object '.' in not a parameter" may be displayed in the SOW. This is due to a bug in the patrol agent for version 3.4.00 and older and has no effect on the functionality.

3) If a active time is defined for a timeout rule then the timeout starts counting down from the start of the active time. If the text appears in the log file before <starttime>+<timeout> then no alarm will be raised.

If there are any questions/problems please email me on glen_r_avery@hotmail.com

Regards
Glen Avery

RKM 7.2 - Solution Workflow

forums@developer.bmc.com — Fri, 20 Nov 2009 09:56:51 GMT

Hi,

I was reading the Planning and Configuration Guide, and came across Solution workflow. Now i want to know more about the filter to be created, like wat are the If Actions/Else Actions.

Please can anyone provide more details on the Fiter to be created?

Also I'm unable to find the stub filter mentioned in the guide KMS:Workflow.

Thanks & Regards

Karthikeyan

Oracle Database Field Indexes

catherine.vasquez@scott.af.mil — Thu, 24 Sep 2009 12:47:06 GMT

We recently moved ARS to newer servers. Queries and macros that used to take 2 seconds now take 2 to 4 minutes or more. I ask our DBA to provide a list of indexed fields, but he does not now how. He, like all of us are new to ARS. Is there a command or something that will allow him to provide me with a list of what fields are indexed?

Developer/Operator connection cache problem

ken_beck@bmc.com — Sun, 05 Nov 2000 18:17:00 GMT

I have experienced a problem in KM discovery.  I know it sounds odd, but it is true.  Let me describe the problem a little bit.  By the way, I do everything on NT platform.  First of all, I have Patrol agent running and use Patrol console with developer connection to the agent.  Everything works as expected, discovery takes place and it is fine.  Then I break connection, and use Patrol console with operator connection to connect to Patrol agent.  I notice that discovery has not taken place and some of the application instances have attached directly under the host icons.  Those application instances should be under some other application instances.

So, I think I have two questions here:
1.  How can I force the agent to do discovery regardless of developer or operator connections?

2.  What can I do to make sure the application hierarchy is intact?  I assume that the application instances are stored in cache some where.  So, instead of doing discovery, the agent retrieves the data from the cache and the order of retrieving or hierarchy is lost.  So, the application instances are put on the top when the parent objects cannot be find.

Thanks,
Stanley

Missing icon in Dashboard

forums@developer.bmc.com — Fri, 20 Nov 2009 09:20:27 GMT

Hi,

I am having strange problem. In Dashboard, Service Level Targets tab in Service Level Latest Status table ther are missing Status icons.

I have manualy updated SLM compliances, double checked the SLM:ConfigPreferences settings, purged cache, restart Apache Tomcat and still it won't show. This problem is specific to IE in Firefox it works.

Please see picture below and it might be helpful.

I lost a hundred posts !!!!

forums@developer.bmc.com — Mon, 29 Sep 2008 12:09:43 GMT

I seem to have lost a hundred posts off my post count , how can this be and how do I get them back please .........

+ Why is my joining date the migration date to this site rather than my devcon registration date of 2001 ? I notice that others who joined in 2001 do currently have the correct join date ?

Stop a 'Refresh Table' Action

forums@developer.bmc.com — Mon, 16 Nov 2009 18:18:45 GMT

Hello,

I have a form with a table on it, used to display records from another form. The table is refreshed after pushing a button which execute an active link with a 'Change Field' > 'Refresh Table' Action.

Sometimes, when the button mentioned is cliked, there are too many records to display in the table and the 'Refresh Table' action takes too long. Is there any way to stop or cancel the 'Refresh Table' process similar to the windows displayed when a search is running.

Thank you in advanced and kind regards,

model2go for SIM 7.3 / CMDB 7.5 available

markus_dillmann@bmc.com — Fri, 20 Nov 2009 17:49:26 GMT

Hi,

model2go v 2.4 is out which works across the whole SIM 7.x CMDB 2.x/7.5 stack. Any issues should be reported here on DN.

If you need it, please send me an email and I'll respond with the download link.

Thanks,

-Markus

AIE multiple class_mapping/data_exchanges for one class

forums@developer.bmc.com — Mon, 19 Oct 2009 13:42:38 GMT

Hi all,

we have separate CSV Files containing data which should result in same CI Class.

We defined two identical CI Class Mappings, only difference is the import file.

If we import Data Exchanges A, everything is fine. But import of the second Data Exchange B deletes all data from Data Exchange A.

Seems as if a Data Exchange takes care of deleted source data. But if two Data Exchanges exist they both expect that they are the only producers of data in the defined combination of "Namespace"."Class".

Question: Is it possible to have to data exchanges / class mappings, which import different data (without intersections) into identical Namespace.Class combination?

- Jens

PS:

Our example:

class mapping1:

Namespace: BMC_MAINFRAME

Class: BMC_MFApplicationInfrastructure

External Data Store: Flatfile

File Name: ....\file1.csv

Restrict to Dataset: CUSTOMER.IMPORT.HOSTCSV

If a record is deleted from source: Mark as deleted (sets MarkAsDeleted<-constant|1)

class mapping2:

Namespace: BMC_MAINFRAME

Class: BMC_MFApplicationInfrastructure

External Data Store: Flatfile

File Name: ....\file2.csv

Restrict to Dataset: CUSTOMER.IMPORT.HOSTCSV

If a record is deleted from source: Mark as deleted (sets MarkAsDeleted<-constant|1)

data exchange1:

Exchange Name: mfapp1

instance: Instance 1

Data Exchange Type: CI Class

External Data Store: Flat File

Direction: External Data into CMDB

Data in Target:

Create a recortd: If no duplicate exists

Update existing record: Yes

If recortd is deleted from source: Delete according to data mapping

Data mapping: mapping1

data exchange2:

Exchange Name: mfapp2

instance: Instance 1

Data Exchange Type: CI Class

External Data Store: Flat File

Direction: External Data into CMDB

Data in Target:

Create a recortd: If no duplicate exists

Update existing record: Yes

If recortd is deleted from source: Delete according to data mapping

Data mapping: mapping2

Because the CSV Data will move to other import mechanism's some time, the separation should be retained.

BMC Dashboards database access

forums@developer.bmc.com — Fri, 20 Nov 2009 18:31:35 GMT

I'm attempting to configure a Remedy data source for BMC Dashboards 2.5.01 but am getting a timeout error even though I can connect to the database directly via SQLCreator and as a data source for the ITSM Universer in BMC Analytics 2.5.01.

The databse is an Oracle 10gR2 logical standby. This database prevents writing to any table.

Does Dashboards require write access to a Remedy database data source?

One form is not visible for a single user

forums@developer.bmc.com — Thu, 04 Sep 2008 06:53:55 GMT

Hi List,

We are in AR 7 environment. We are facing a peculiar issue. One user has reported that he is not able to see a particular form. When he logged from other system, the same form is visible to him. We thought his client might be corrupted. So we uninstalled his client and reinstalled it. But the issue still persists.

If anybody has faced a similar issue, please suggest me a workaround.

Thanks,

Thivagar Sankaran

How Long Does Account Verification Take?

forums@developer.bmc.com — Fri, 07 Aug 2009 18:59:02 GMT

Please allow up to 2 business days for your account to be verified and access to be granted for any special permissions based on your BMC Software relationship (SPP Partner, BMC Employee, etc.) Access is not granted immediately as we process each and every request individually.

Thank you for your patience.

SNMP Toolkit - SNMP Trap port is not available

forums@developer.bmc.com — Fri, 23 Apr 2004 12:51:03 GMT

Hi,

I have been playing for some weeks with the SNMP toolkit under Windows. The kit is fine, but from times to times, the application is not able to run because the SNMP trap port (162/UDP) is already in use.
If I check which process is using this using (with tools like TCPView), I discover the System (or Kernel ?) is using the port.
Unfortunately, I see no way to free this port, to close the connection (if possible with UDP).
The only solution I have is to reboot the server, which is not acceptable.
Do you have already encountered such a case ? And how did you solve it ?

Best regards,

Laurent

Approve : Value has wrong data type for the field (ARERR 310)_RPC call failed (ARERR 91)_RPC: 1832-011 Program unavailable

forums@developer.bmc.com — Tue, 03 Nov 2009 08:46:41 GMT

Dear Folks,

Recently we have implemented Remedy servers in group mode; all the functionalities are seems working fine.

As per operation ranking arsvr1 is defined as primary for approval. The arerror.log of arsvr1 is flooded with the below message.

I have enabled pproval login for toruble shooting however not able to locate the log file . Also I am not getting any error in front end.

Env : ARS 7.0.01 Patch 7, Oracle 10g, AIX 5.3

Tue Nov 3 13:40:11 2009 Approve : Cannot establish a network connection to the AR System server (ARERR 90)
Tue Nov 3 13:40:11 2009 Approve :     arsvr1
Tue Nov 3 13:40:11 2009 Approve : Value has wrong data type for the field (ARERR 310)
Tue Nov 3 13:41:11 2009 Approve : RPC call failed (ARERR 91)
Tue Nov 3 13:41:11 2009 Approve :      RPC: 1832-011 Program unavailable
Tue Nov 3 13:41:11 2009 Approve : Cannot establish a network connection to the AR System server (ARERR 90)
Tue Nov 3 13:41:11 2009 Approve :      arsvr1
Tue Nov 3 13:41:11 2009 Approve : Value has wrong data type for the field (ARERR 310)
Tue Nov 3 13:42:11 2009 Approve : RPC call failed (ARERR 91)
Tue Nov 3 13:42:11 2009 Approve :      RPC: 1832-011 Program unavailable
Tue Nov 3 13:42:11 2009 Approve : Cannot establish a network connection to the AR System server (ARERR 90)
Tue Nov 3 13:42:11 2009 Approve :      arsvr1
Tue Nov 3 13:42:11 2009 Approve : Value has wrong data type for the field (ARERR 310)
Tue Nov 3 13:43:11 2009 Approve : RPC call failed (ARERR 91)
Tue Nov 3 13:43:11 2009 Approve :      RPC: 1832-011 Program unavailable
Tue Nov 3 13:43:11 2009 Approve : Cannot establish a network connection to the AR System server (ARERR 90)
Tue Nov 3 13:43:11 2009 Approve :      arsvr1
Tue Nov 3 13:43:11 2009 Approve : Value has wrong data type for the field (ARERR 310)
Tue Nov 3 13:44:11 2009 Approve : RPC call failed (ARERR 91)
Tue Nov 3 13:44:11 2009 Approve :      RPC: 1832-011 Program unavailable
Tue Nov 3 13:44:11 2009 Approve : Cannot establish a network connection to the AR System server (ARERR 90)
Tue Nov 3 13:44:11 2009 Approve :      arsvr1
Tue Nov 3 13:44:11 2009 Approve : Value has wrong data type for the field (ARERR 310)

Please help.

Thanks in advance.

Jamsheer

Is there a way by which we can see the complete "File System Name " in UNIX OS KM in Patrol central Operator ?

forums@developer.bmc.com — Fri, 28 Aug 2009 13:26:54 GMT

Is there a way by which we can see the complete "File System Name " in UNIX OS KM in Patrol central Operator ?

Currently , it just shows ".../filesystemname".

For example ,

For instance the /export/nfs/cra_web_ua is displayed as a .../cra_web_ua on Patrol Central.

I know , if the File System name exceeds 20 characters, then Patrol truncates it & shows the File System in ../ format.

However , is there a possibilty that we can modify any rule or variable in patrolagent configuration to make the complete name visiable ?

SRM 2.2 Patch 2. SRS:AdvancedInterface_WithBackendMapping Field question

forums@developer.bmc.com — Tue, 17 Feb 2009 19:47:54 GMT

Hello,

I have a question about the fields on the form SRS:AdvancedInterface_WithBackendMapping. The page holder is labeled Your Fields and It has 10 items, character fields, Integer, selection, date / time.

Is it safe to delete these fields from the form?

The documentation states you can modify these, however it doesn't state you can delete them.

Does anyone know if there is workflow attached to these 10 fields?

I don't want to just hide the fields, they will never be used and I would like to clean up these non-functioning fields.

Thanks,

Andre

LDAP login with Portal

george.hayward@fusion.co.uk — Wed, 18 Nov 2009 16:16:44 GMT

We've setup the connection to the LDAP server for authentication in Portal, and the test button has worked OK. We are not using SSL, and all user accounts should be in lower case. We have created a group that then uses the LDAP authentication.

I take it the login just needs me to specify 'username' or 'domain\username' format? The password doesn't have upper/lower case issues as well does it? Is there another setup step I have missed?

I'm sure I have understood and followed point 6 on page 70 for the group setup, so I can only think I'm specifying the login syntax incorrectly:

http://documents.bmc.com/supportu/documents/41/65/94165/94165.pdf

BMC Dashboards for BSM 2.0 - User Console - Refresh Button

forums@developer.bmc.com — Wed, 26 Nov 2008 12:38:35 GMT

Hi all,

Can somebody explain me "Auto-Refresh" button on User Console? We assign 5 minutes for autorefresh but pods are not refreshing. However, it appears that pod refresh each 30 minutes (is it hardcoded in any file?).

We are using OOTB and custom pods (read from excel files and auto-generated each 5 minutes).

BMC Dashboards for BSM 2.0.0

Regards,

CitrixConnectIcaData(CitrixEngine: 6 - Connect failed)

ashtekar@india.com — Mon, 16 Nov 2009 22:22:22 GMT

Hi Masters,

I am trying to monitor ITSM transactions available through citrix servers. (XenApp.)

I am using Citrix Xenapp Web interface 11.2, TMART Central and MWB 3.6, ITSM mid tier 7.1;

Citrix application is providing connection to web clients under load balancing.

1. I used NFuse recorder "Server1" was present then.

2. Citrix as well as ITSM applications are recorded.

3. Now MWB connects to Server1 only.

4. It gives " CitrixConnectIcaData(CitrixEngine: 6 - Connect failed)" error when Server2 is available.

5. How to decide which cookies are useful & which are not?

6. Is there any additional code I need to add in script so that TMART script will be able to connect to Server1 as well as Server2 also.

Your help will save my lot of hours on "trial and error" mothod !!

-Thanks.

Chintaman.

Contracts to group agreement data for customers?

stephenw@quintica.net — Thu, 02 Apr 2009 03:16:21 GMT

Question:

Is it possible to configure a single SLM agreement and target (without defining the customer in the "terms and conditions" for the target), and associate those with multiple contracts (one for each customer) in order to view compliance separately for each customer when viewing dashboards? OR do the agreements and targets also need to be configured separately for each customer, by defining the customer in the "terms and conditions" for the target?

Clarification:

I am facing a situation where my client has 200 SLA targets (SLAs are service based), and needs to report on SLA compliance separately for each of 30 customers. It seems to me I need to configure 6000 targets (30x200)! Note that the SLAs goals are consistent across all customers. From BMC: “"SLAs, OLAs, and Underpinning Contracts can be tied to one or more overarching contracts and be used by multiple customers." Does this mean I can use contracts to achieve my goals without configuring targets and agreements separately for each customer? I can’t any other details suggest this, other than the fact that the example in the SLM user guide does not quality on customer when configuring a target.

Thanks very much for you help !

Steve

Sending SMS from Remedy

forums@developer.bmc.com — Fri, 18 Sep 2009 14:02:31 GMT

Hi all,

I am looking for a product that can send SMS messages out without the use of internet and is compatible with Remedy. I know alarm point can be used for this but I am looking for an alternative product, any suggestions.

Thanks in advance

Install Secure Reverse Proxy Steps

forums@developer.bmc.com — Tue, 27 Oct 2009 07:01:48 GMT

Can anyone tell the steps I would take to install a secure Reverse Proxy?

Do I install root cert on reverse proxy and transmitter first then do all endpoints?

What needs to be done on the endpoints?

How do I enable ssl on two reverse proxies behind a network load balance?

Does anyone have specific examples of how to implement internal and external requests using dns tricks? Sorry for all the questions.

Consuming webservices in Remedy from external application

forums@developer.bmc.com — Thu, 03 Sep 2009 16:49:18 GMT

Hi All,

I am trying to consume webservices (WSDL) from external Application.how to change plugin for acessing the external WSDL for Authentication (Plugin: /remedy/ar/server1/bin/libwebservice.so).We are on Remedy Ars 6.3,solaris.Any help is appreciated.

Thanks,

msr

Console version information

george.hayward@fusion.co.uk — Thu, 29 May 2008 13:18:35 GMT

I cant believe I'm going to ask this question, but I've been round and round and round and round the support pages and I've searched the forum and I still cant find what I'm looking for.

RTServer - I though the latest version was 6.7, but all the doc seems to pint to it only being 6.6.01:
http://www.bmc.com/support/hou_Support_ProdVersion/0,3648,19097_19695_123499_0,00.html
I'm hoping someone is going to tell me I've just been looking in the wrong place

Distribution Server - I cant find any doc for this at all, only a 421mb download under the PATROL Console 7.5.20 kit.

PCO-Web - The customer says he has v7.5.6 installed, but the last doc with kit versions says 7.5.00 was the last version:
http://documents.bmc.com/supportu/documents/50/72/55072/55072.pdf

Am I missing something here?

Attachment Related Problem--Remedy And HP Ticketing tool Integration

forums@developer.bmc.com — Tue, 19 May 2009 11:54:49 GMT

Hi,

We are integrating Remedy Incident Management with HP ticketing tool. We have a customer built Middleware which is acting as the interface between two ticketing tool. We have successfully tested all the functionalities and they are working fine. We are facing issue when trying to receive attachments from HP ticketing tool to remedy.

Most of the coding is done at database level for attachments handling.

Database Used Remedy:Sql Server 2005

HP Ticketing Tool : Oracle

Design is described below for handling of attachments: We have a staging Table T_attachments where HP tool is pushing attachments. We have a trigger which is firing on the insertion of record in T_attachments. This trigger is pushing the attachment data into the T200 table of remedy and corresponding B table. On top of T200 we have a remedy form (attachments). this form contains a attachments pool field. Through trigger we are trying to populate data in the corresponding B table. Except attachments field all other fields are coming in the Remedy Interface of attachments form (T200 Underlying table).

Please Help as we are not able to see the attachment in the remedy Interface.

Sqlserver at database level is storing attachments in Image data type and Oracle is using BLob for storing attachments.

Operating System : WIN 2003 Server (SE/EE)

Operating System Patches : SP2

Database Type : SQL SERVER 2005

ITSM Version / Patch :7.0.03 IM,CM,PM,AM and 7.1 SLM

AR System Version / Patch: 7.1 Server

regards

Ravindra

Request for testing cases for Assest Management Solution

aimin_liu@bmc.com — Wed, 26 Nov 2008 05:37:47 GMT

Dear All:

one customer ask our partner to provide a RFP which include of testing case for Asset Management , I want to add the content which be propitious to BMC Asset Management solution , Can anyone provide such kind of document for my reference? thanks very much!

reconciliation issue

forums@developer.bmc.com — Fri, 20 Nov 2009 15:55:32 GMT

Hi All,

I want an urgent suggestion regarding CMDB reconciliation job in Remedy. Actually I have reconciled two data set called BMC Marimba (CM) and BMC FD/TD and put the reconciled data into SANDBOX. But I found that that in most of the cases some types of CIs relationships are not yet populated into SANDBOX. I have made an qualification group for BaseRelationship (1=1) and attached to the identification/Merge activity of the job. Again I have executed the same but could not able to see any relationships for certain types of CI like SAP related relationships are not coming to SANDBOX eventhough its present in FD/TD dataset.

Please suggest what can be done now so that all SAP relationships can come to SANDBOX.

SAP:BMC_SAPAPPLICATIONSERVER

SAP:BMC_SAPMODULE

SAP:BMC_SAPPRINTERRESOURCE

SAP:BMC_SAPSERVICE

SAP:BMC_SAPSOFTWARECOMPONENT

SAP:BMC_SAPSYSTEM

Regards,

Rashmi Ranjan Nayak.

CMDB adding instance error

forums@developer.bmc.com — Wed, 11 Mar 2009 11:26:16 GMT

Hi,

We are trying to import some CI information into CMDB from BMC Discovery.

FYI, AR system trail license ends within 10 days.

It is error as ARERR 337 you have reached the maximum entries into dataset.....

We have added some manual CIs . Now we are not able to delete the CI which we created.

We need to delete all the CIs which we created but we are getting the ABOVE error saying that no of entries exceed for this product.

Even I tried by marking “Marked As Delete" Field as Yes and performed Delete option in Action tab. But even then it is displaying the CIs. And “Marked As Delete" does not delete CI physically from CMDB.

Let me know how to delete CI from CMDB permanently.FYI, No asset Management Module is installed. Manage CI in Asset management is used to Delete CI form CMDB.

regards

ravindra

How to change Service Component Class for Service Model Component?

forums@developer.bmc.com — Fri, 20 Nov 2009 16:28:05 GMT

Hi All,

I have a Service Model(s) (SIM only, no CMDB) that needs to have its components in sync (changed) with one another. For example, we have "Application" Classes that we would like to change to "Application Service" Classes. What is suggested way for doing this modification (~50-75 components), Data Table modify, mposter, ...?

Thanks!

Best way to develop/debug an ARDBC plug-in?

forums@developer.bmc.com — Wed, 17 Oct 2007 17:09:05 GMT

I'm considering developing an ARDBC plug-in using C/C++.

Which IDE do most people use to do this? Visual Dev Studio seems to be up to the task but what about when it comes to debugging the plug-in?

Can plug-ins be (remotely) debugged while running on AR System? Or do I have to write a mock AR System framework in order to do something resembling run-time debugging?

I'm hoping there's a better way to debug plug-ins at run-time than just sticking debug-log statements all over the place.

Steve

Plug-ins and Server Groups...

forums@developer.bmc.com — Wed, 05 Sep 2007 17:09:40 GMT

I have a problem in that my plug-ins won't work in my server group. These are the BMC supplied plug-ins for the Report form and the Admin Console.

In my ar.conf I set...

Server-Name: as the dns name of my load-balancer.
Server-Connect-Name: <hostname of this server>
Server-Plugin-Alias: ARSYS.ARDBC.REPORT ARSYS.ARDBC.REPORT <hostname of this server>

I have a similar entry for the Admin Console plug-in.

The plug-ins simply time out with...
ARERR 8939 The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out

The only way I can get the plug-ins to work is to set the Server-Name in ar.conf to be the <hostname of this server>. However - this contradicts the instructions for setting up a server group.

Help!

Thanks and regards,

John

Question of Impact Integration for Z/OS

forums@developer.bmc.com — Fri, 20 Nov 2009 16:51:38 GMT

Hi,

I will have to do a POC of Impact Integration for Z/OS on BEM 7.2.

Any suggestions or things to watch for?

Thanks,

Michel

Problem with GRA_PROCESS_MONITOR v1.8.0

lairdt4@comcast.net — Mon, 17 Nov 2003 15:22:39 GMT

While setting up GRA_PROCESS_MONITOR v1.8.0 I noticed (using PCM) that it does not clean up the PatrolAgent space when you delete an instance. Once you add an instance the information resides in the agent space even after you no longer need it, like the KM isn't performing a pconfig remove when you delete things.

Has this issue been addressed in v1.8.2, or is this something new?

Downloading attachments in Arsystem

forums@developer.bmc.com — Wed, 08 Oct 2008 15:24:17 GMT

Hi,

We have an AR system application which has attachments to it. We need to download all the attachments associated with each record from the system to a separate folder. I have learnt thate one could use Java API's for this purpose.Just wanted to find out if anyone has already tried doing this before and if they could share the API with me too.

Also, if there are better ways please do suggest.

Thanks in advance!

Bhaskar

Using CAI and Automated Tasks in ITSM 7.5

forums@developer.bmc.com — Wed, 11 Nov 2009 20:40:03 GMT

Has anyone been successful at configuring CAI (Command Automation Interface) to simply execute a command (.BAT, .EXE, etc) on the local ITSM server from a Change Task?

I've tried to ascertain how to do this via the documentation, but it is quite lacking in that area. I've been working on this for days with no success and other resources are just as successful.

Basically, I want to create a task template that be used in a change request and when executed the task will call an executable on the server to do some work. If you have been successful, please provide screen shots of the various forms or steps to do this I would appreciate your contribution.

Thank you!

Query :Setup of AO 7.5 in a HA environment

forums@developer.bmc.com — Tue, 17 Nov 2009 09:14:16 GMT

We need to setup AO in an existing HA Remedy Architecture. The environment consists of 4 ARS servers in a server group environment installed on different Solaris boxes.

Our plan is to set up CDP on one of the box and APs on the other three servers. The CDP and 3 APs will be a part of one GRID.

1> Please let me know how to set up CDP and AP on diferent boxes using silent installers.

2> I will first install the CDP. Then, when I install AP, will it automatically show-up in the Peer list on the grid manager or do I need to manually add a “AP” in the Grid Manager on CDP box.

3> When we install adaptors on a particular host on a grid, is that adaptor associated to the "grid" or to the AP or CDP on that host.

4> In a grid as stated above, with 1 CDP and 3 APs all on seperate boxes, can I have Remedy Adaptors installed on each of the 4 boxes and associated with the corresponding peer alone.

Can I only install the Remedy adaptors on 1 box and all the APs and CDP "use" those adaptors when needed?

Thanks in advance.

VIsta User Session Support...what about XP, w2k3...

forums@developer.bmc.com — Tue, 18 Mar 2008 15:05:51 GMT

Hi,
I have the chance to read a ppt document where it is written that the new tuner 7.2.0.1 support User session on vista.
It also mean that when you make a remote connection on vista plateform ( mstsc)
you don't need the console option.

Does this functionnality will be available on non vista,w2k8 plateforme ?

thanks
Gilles

IMP: Data import in Helpdesk form

forums@developer.bmc.com — Sat, 13 Sep 2008 09:14:02 GMT

Hi List,

I am in a ARS 7.1 environment. The ITSM version is 7.0.1. I am in need of importing data into Helpdesk form. When I do this, I am getting the error as "Entry doesnot exist in database".

First of all, in ARS 7.x, is it possible to import data directly into the Helpdesk form. Coz, there are some other associated forms like, HPD:Incident Interface_Create, etc..

Anyone please clarify mu question as well as give me suggestions for importing data into Helpdesk form.

Thanks,

Remprof

Remedy Developer

ITIL - Foundation Certified

BMC Perfromance Manager Express fpr Windows Servers 2.7.00

forums@developer.bmc.com — Tue, 20 Jan 2009 12:03:06 GMT

Good day All,

I can seem to get this Application Class working (BMC Perfromance Manager Express fpr Windows Servers 2.7.00)

I keep on getting the following error in Application Collection Status (this using local Admin Account):

Access denied to perform data on host COMPUTERNAME: (Perfmon Parameter Paramlet) Access denied to perform data on host COMPUTERNAME: (Perfmon Discovery Paramlet)

I get the same error for a domain Admin and thus tested with a local Admin account.

Not sure if this is relative but:

When logged into the system with a local Admin acount, and executing the perfmon (Performance monitor) I can see the charts but when i try to add a counter to another machine, i get "Unable to connect to machine".

I can however log into wmimgmt.msc (WMI Console) and connect to the local and remote machines...

Am i missing some service or might some ports being blocked by a firewall? Or did i just miss some configuration?

Any help would be apreciated

Kind Regards.

People Records

forums@developer.bmc.com — Wed, 01 Apr 2009 11:14:27 GMT

Hi all,

I have configured one People in people form with support staff "Yes".
But now I have to change the support staff from Yes to No.
Which I am unable to do, the Support Staff field is Read Only.
Please help me how can I do this.

-Suzan

KM for convert name of disk SSD on CTD format

frederic.pelus@cnamts.fr — Wed, 04 Aug 2004 16:28:21 GMT

On Unix with VolumeManager, I would like see with a DISK.km (Patrol for Unix & Linux) the "CTD" and not "SSD" format of disk.

Exemple : Disk "sd106" = Disk "c5t1d0"

Does somebody have a development PSL or Km to be proposed to me ?

Any help would be greatly appreciated.

Regards,

F_pelus

CMDB Graph Query

forums@developer.bmc.com — Thu, 14 May 2009 17:18:41 GMT

I want to use graph query to retrive class A, Class B and Class C attributes where the relation is

Class A: (1) to Class B (n)

Class C:( 1) to Class B(n)

For given set of instances of class A, I need to find the instances of B and then find the correcponding instance of class C

I am using BMC_Dependency for relating the instances of the classes.

I tried

starting node of A

<graph>

<items>

Class A

Adjacent List

Class B

</items>

<items>

Class B

Adjacent List

Class C

</items>

<graph>

I get only all B's for A , I don't get the B to C relations

If I just query for B to C I get the results

I am using cmdbws interface, but you can give me sudo examples or please point me to some examples if they are available some where.

Please help, I have already spent 2 days on this. CMDB product is great but the documentation is not equally great

Thanks in advance

Regards

///Mahendra

AR System 6.3 how to retrieve data from MySQL db.

forums@developer.bmc.com — Thu, 22 Nov 2007 11:36:06 GMT

Hi,

I'm trying to retrieve data from a mysql db from ar system 6.3. I'm using an active link with a set fields operation, using sql as the "Read Value for Field From" value.
I'm feeling a little lost as to where I can set up which server to connect to though.
The database is on a different physical server.

Any pointers would be greatly appreciated.

Configuration RKM 7.2

m_dobiasz@compfort.pl — Tue, 29 Jul 2008 09:01:21 GMT

Hi
What without that what is in documentation, i should do during configuration RKM, that will work correct, and i see everything what i create, promote, publish etc.

Regards
Mathew

Fetching an Attachment from a Remedy Form to AO

forums@developer.bmc.com — Thu, 19 Nov 2009 05:17:13 GMT

Hi,

I am using AO 7.5 to upload and download attachments to and from attachment fields in an ARS remedy form.

I am using ARS adapter to connect to my Remedy application.

While I am able to do upload attachments, I am not able to download them from an attachment field.

During an upload, I just give the local file path in the Integration Mapper, and the file gets transferred to the form.

But when I download, how am I supposed to get my file contents? If I map a context to the attachment field, that context, strangely, is having the local file path that i used to upload the file.

Could anyone please help me here?

Thanks

Convert 3rd party snmp traps on patrol events

forums@developer.bmc.com — Mon, 12 Jan 2004 17:57:41 GMT

Hello folks,

On any doc that is related to traps you can see that PATROL is able to check these traps, but there is no description about how to convert them on "PATROL events". There is a new SNMPHealth.km available and there you can check that PATROL is listening the traps that I described before, my question is How can I can transform these trap events into patrol events?.

Please if you can guide me or share your experience that would be very appreciated.

TIA.

Raul Rodriguez. :O

Asset Mgmt reporting

luca_morlupi@bmc.com — Thu, 25 Jun 2009 18:19:14 GMT

Everytime I do a demo on Asset Mgmt, the customer asks for simple reports on Asset Mgmt.

Just some examples:

- assets per people/people org/support group,

- assets per Site or per Company

- virtual machines related to physical systems,

- asset details,

- ....

Is there anyone who can share BO reports that address the above examples? I don't want to reinvent the wheel.

Thanks, Luca

BMCDN - What's happening?

forums@developer.bmc.com — Wed, 29 Apr 2009 13:11:01 GMT

Hi,

It's my first day after my holidays ... and I'm getting lost using BMCDN... what's happening?

I was used to enter into BMCDN and review all the recent content... but this section appears empty!

- where are the last/next/show all recent content (or activity) buttons gone?

- now it seems that one needs to enter in a community to see something, why?

I find BMCDN very difficult to navigate right now and also, I've a strange sensation that maybe there are posts that have been lost.

For example, where is the "Help" community now?

I've posted there at least two questions that now i'm unable to find...

And also, an old question... how can I know all the posts I've participated? Not only the discussions I've created, but also the discussions that I've answered.

This is the way I'm using to do this:

1. Enter a search criteria

It seems a must to enter something here between double quotes:

a) "Björn" doesn't works

b) I've to enter this.... "Kind Regards || "Best Regards" || "Hope"

2. Select All Communities

3. Enter Bjo... and select Bjorn

But I'm only getting 154 posts... where are the rest?

Normally, I end all my posts with strings like the one I mentioned before, buy I think it's not a good way to to this.

Maybe someone can help me with this doubts.

Best Regards,

Björn.

Require Standard Templet for SRM Application

pariksheet.dube@vyomlabs.com — Wed, 20 May 2009 09:19:32 GMT

Hi All,

I want to import data on PDT, AOT, SRD and WOT form through Template. I didn't find the mapping templates for SRM in Data Management Tool.

Can anyone help me out with Standard Templates to import the Data on above forms.

Regards,

Pariksheet.

KME 9.2.00.002 - External Docs Checkbox

mgraves@columnit.com — Wed, 11 Nov 2009 14:31:03 GMT

All,

After applying the addition to the KMS_Config under the Indexing node to be able to index external directories, I wanted to see if it was possible to default the checkbox for "OtherDocs" under the Advanced Search to be checked.

Below is the code I added to the Indexing node:

It looks as if the code that controls this is in search.jsp, but I believe can only be accessed by modifying the actual class that it resides in.

Is there a much easier way to do this, as I do not have access to the files required to be able to re-compile the required class files.

I even tried tricking the browser via the address, but no luck. I have not found a flag to check the OtherDocs Checkbox.

http://Servername:8080/rkm/search.jsp?&remedy=1&locale=en&ID_Published=on&ID_Draft=on&ID_General=on&dltk=MA0179364899&USB=http://Servername/SDE/KME_UseSolution.aspx?#

Any help would be greatly appreciated.

Thank you,

Matt

Unix Cluster Disocvery

angadi.s@tcs.com — Wed, 23 Sep 2009 10:18:27 GMT

Hi,

How to find out Unix Cluster Discovery?

Thanks and Regards

Angadi

PatrolAgent-E-EINTERNAL: When restarting the agent

forums@developer.bmc.com — Thu, 03 Sep 2009 13:11:04 GMT

Whe I restart my 3.7.3 patrol agent I recieve many of these types of errors ;

Thu Sep 3 07:01:24 2009 PatrolAgent-E-EINTERNAL: No command type for parameter `PidsChanged' -- para
meter suspended (/data/patrol_p4/p4build/Patrol/3.7.30/src/agent/params/params.c 2177).

My work around is to Load the KMs from the console and restart the agent. At that time it restarts without errors.

IBRSD for PNET to Remedy integration

forums@developer.bmc.com — Mon, 15 Jun 2009 08:54:09 GMT

Hello all,

I have a customer that currently has deployed Remedy Service Desk 7.0.x .

Another department implements BPM for Monitoring and ProactiveNet Analytics Server as intermediate Event Reduction system.

We are now working on implementing Remedy with PNET.

PNET User Guide, Chapter 3 mentiones to employ IBRSD and IISW as part of Impact Solutions. A "cell" and the use of msend is mentioned in the PNET user guide.

The Integration for Remedy Service Desk userguide contains the installation of IBRSD, but it seems to depend on installed cells/BEM.

Do we need to involve/install BEM and license it ?

Thanks in advance,

Ron

OCP installation location

forums@developer.bmc.com — Tue, 16 Jun 2009 19:14:01 GMT

Hi,

I am deploying BAO in a global environment. Would anyone have experience about the OCP performance if installed let say in the US and operated from India?

What is the best practices for the installation of the OCP, have it installed near the CDP or near the operators/person using OCP?

Thanks,

Escalation Pool In Server Group Env

forums@developer.bmc.com — Thu, 19 Nov 2009 00:11:30 GMT

Hi All

I am working on 7.1 AR System.I see problems with the functioning of the escalations in Pools.Everytime there a server restart or service restart by armonitor the escalations in the pools stops triggering.I have to either make a change or restart the servers again.Has anyone seen something like this.

Thanks

Harish

404 Error when attempting to consume Process exposed as SOAP

forums@developer.bmc.com — Thu, 17 Sep 2009 10:56:30 GMT

Hello all,

I am testing a simple process that simply has a start and end activity and is exposed as SOAP.

I access the wsdl using the following url:

http://<myservername>:8080/baocdp/ws/workflow/wsdl?grid-name=Development

When I try to test the operation I can see the Operation name OK which is of the form:

But when I try to invoke the WS whether it be using SOAPUI or as a Set Fields action in a Filter I get the response:

<html><head><title>Apache Tomcat/6.0.18 - Error report</title><style></style> </head><body><h1>HTTP Status 404 - /ws/workflow</h1><HR size="1" noshade="noshade"><p><b>type</b> Status report</p><p><b>message</b> <u>/ws/workflow</u></p><p><b>description</b> <u>The requested resource (/ws/workflow) is not available.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/6.0.18</h3></body></html>

Part of the WSDL below:

- <wsdl:service name="WorkflowService">

<wsdl:documentation>RealOps AMP™ workflow webservice for "Development" grid.</wsdl:documentation>

- <wsdl:port name="WorkflowPort-1" binding="tns:WorkflowSoapBinding">

<soap-bind:address location="http://<myserver>:8080/ws/workflow" />

</wsdl:port>

</wsdl:service>

The SOAP-bind:address element does not look correct

Has anybody seen this / know of a solution?

thanks,

rbarry2

Message was edited by: rbarry2 I may have the solution - testing at the moment - more to follow

Max size of the Diary Field

karthick_krishnan01@infosys.com — Wed, 17 Sep 2008 13:43:34 GMT

What is the maximum size of the Diary field?

Thanks

Karthick

Protecting passwords in SilkTest scripts

forums@developer.bmc.com — Mon, 29 Dec 2008 18:47:32 GMT

Hi. I'm creating a SilkTest script to monitor response time of Lotus Notes. While doing the recording, I would of course have to type in the username and password to log on to Lotus Notes. The SilkTest script would then contain the username and password in clear text. How do I hide or encrypt the password so that it's not visible in the script? If it can be encrypted, what sort of encryption is employed by SilkTest.

-Matt

Matthew Tan

BMC Software

Unable to start ControlM Agent after performing reboot on ControlM server

forums@developer.bmc.com — Mon, 07 Sep 2009 19:54:05 GMT

Hi,

I need some help in here.

I performed reboot on my controlM server, after it went online i tried testing the connectivity of all the agents connected to it. All in all i have 7 agents and only 2 has a problem.

Those 2 agents, one running on an AIX version 4 and the other HP-UX 11.11. Both agents cant seem to connect to my controlm server. I tried restarting the agents and rediscovering but still both are appearing with an "unavailable" status at ctm_menu.

In the AIX server i am having problems with, both the p_ctmat and p_ctmag processes are not generated even after restarting the agents. Please see below:

-bash-3.00# /ctmagent/ctmagent/ctm/scripts/start-ag

Enter CONTROL-M/Agent UNIX username [ctmagent]: ctmagent

Enter CONTROL-M/Agent Process Name <ALL|AG|AT> [ALL]: ALL
0513-095 The request for subsystem refresh was completed successfully.
Control-M Agent started.
Tracker started.
-bash-3.00# ps -ef | grep ctm
root 287608 213292 0 03:38:54 pts/10 0:00 grep ctm

As for my HP-UX 11.11 server agents can be started successfully, however it uses port 7016 for its Server-to-Agent Port Number. I believe it must be using port 7006 instead of 7016 but for some reason if I used port 7006, the agent wont start properly:

root@[/] /ctmagent/Unix/ctm/scripts/start-ag

Enter CONTROL-M/Agent UNIX username [root]: ctmagent

Enter CONTROL-M/Agent Process Name <AG|AT|AR|ALL> [ALL]: ALL
Control-M/Agent Listener port 7006 is busy
Control-M/Agent Listener start failed.

I badly need help to reconnect both agents to my controlm server. Thanks!

how to uninstall ldap schema 7.5

pariksheet.dube@vyomlabs.com — Mon, 13 Apr 2009 05:44:49 GMT

Hi All,

I have BMC CM 7.2 on my machine.I have installed LDAP Schema 7.5 on the active directory on which i am working.

Now i want to uninstall the schema and install old schema that is 7.2.When i connect to the active directory through Schema Manager-->Directory Service

I am not able to uninstall the schema.There is option to uninstall it but it is not enabled.So what should i do now?Plz help.

Regards,

Pariksheet.

How to delete events from Impact Explorer ?

forums@developer.bmc.com — Wed, 31 Jan 2007 04:17:26 GMT

How to permanently delete the events from Impact Explorer ? I have more then 100,000 UAT events which are not required any more now.

-Jigs

Issue with configuring Java based AREA Plugin

forums@developer.bmc.com — Thu, 12 Mar 2009 23:26:23 GMT

Hi,

I am trying to configure AREA plugin. The steps are explained below:

1. I created a API program in java using ARServerUser to login and logout of AR server.- Doing this would help establish that

all my classfiles, JAVA_HOME and LD_LIBRARY_PATH are set correctly.

I was able to successfully compile and execute the API program.

2. Created a sample AREA plugin java program. Compiled it and created a jar file using the class file.

3. Modified the pluginsvr_config.xml to specify the new plugin name.

<pluginsvr_config>
        <port>9999</port>
        <regPortMapper>false</regPortMapper>
        <loadNativePluginHost>true</loadNativePluginHost>
        <encryptionPolicy>1</encryptionPolicy>
        <publicKeyAlg>4</publicKeyAlg>
        <publicKeyExpiry>10000</publicKeyExpiry>
        <dataEncryptionAlg>1</dataEncryptionAlg>
        <dataKeyExpiry>10000</dataKeyExpiry>
        <plugins>
                <plugin>
                        <name>SSO.AREA</name>
                        <type>AREA</type>
                        <code>JAVA</code>
                        <filename>/appl/ar/api/lib/samplearea.jar</filename>
                        <classname>AREASample</classname>
                        <pathelement type="path">/appl/ar/api/lib</pathelement>
                </plugin>
        </plugins>
</pluginsvr_config>

4. Added the plugin alias details in ar.config

Server-Plugin-Alias:SSO.AREA SSO.AREA svr123:9999

5. Modified the EA tab in Admin Console in AR system to update AREA RPC: 390695, set auth chaining mode to AREA-ARS.

External-Authentication-RPC-Socket: 390695
External-Authentication-RPC-Timeout: 300
Authentication-Chaining-Mode: 2
Crossref-Blank-Password: T
Use-Password-File: T

6. Restarted the AR server..

Still I dont see the plugin coming into action. Now what am I missing here.

I have placed the jar file, pluginsvr_config.xml in pluginsvr directory. I have ARS 7.1 in Solaris.

I created a simple jar file and didnot use ANT for creating jar file.

armonitor.conf is set to start arpluginsvr and the jar and xml files are present in same path. Will the com.bmc.arsys.pluginsvr.ARPluginServerMain

automatically look into the pluginsvr_config.xml file and run the jar file?

Please let me know what I should do to proceed.

Thanks,

Ratheesh

Memory is not Released After Running a Crystal Report.

nagaraj4k@gmail.com — Thu, 09 Jul 2009 06:21:22 GMT

We are using ARServer -6.3 Patch 24. And our Database is oracle 9i. Our Crystal Enterprise version is 10.

Our OS is Solaris 9. We have noted that when ever we run the Crystal-Report arserverd is consuming more memory

like before consuming the Report it was around 918 M while firing the Report it increased to 1050 M and the memory was never Released.

Could anyone suggest us something on this moemory consumption of arserverd.

Warm Regards,

G.Nagarajan

Remedy Quick search utility

monsterkris007@gmail.com — Fri, 09 Jan 2009 09:53:51 GMT

Hi,

Could anyone please help by providing the Remedy Quick Search Utility?

Regards,

Rajeev

AREmail Engine leaves "Send" mail in Messages Form unless from a Filter

bruce.g.elgin@jpl.nasa.gov — Thu, 14 Aug 2008 00:47:12 GMT

We upgraded our ARServer and AREmail engine from 6.3 to 7.1 in June (both Solaris). After the upgrade outgoing mail generated by ARSystem Filters has worked with no problems, but when a bad email address is used and I find it in the ARSystem Email Messages form and correct the address and click SEND--the Send Message result field is set to "Yes", but the message is never sent and remains in the form. (Before the upgrade the message would disappear when it was sent out on the next poll)

I have also tried creating a new message in the Messages form (as described in Administering BMC Remedy Email Engine v.7.1, p.90), but the same thing happens...Send Message is set to "Yes", but the message just remains in that form in that state forever.

Meanwhile email notification records being sent by Filters are created in this form with Send Message set to "Yes" and they are sent out on the next poll.

What could be keeping these manually created or updated messages from being sent out?

Metric reporting DB role requirements

joe_teasdale@bmc.com — Mon, 10 Aug 2009 23:10:10 GMT

Hi,

We are looking for the roles required for the user that is tied to metric uploading. Does anyone have these that I can quickly hand over to a customer?

Field Pop-Up menu

forums@developer.bmc.com — Mon, 17 Aug 2009 07:35:01 GMT

All,

I'm facing a problem with display of Field Menu. One of the field is attached with a search menu, I updated the supporting form used by search menu with data then the menu started getting displayed in List format. I've checked the Field menu pop-up setting in Remedy User tool (Tools -> Options -> Behaviors), it is set to Pop-Up Menu (Other available options are List boxes and Smart Menus).

is there a way to control the display of menu, i want the menu to be displayed in the normal way ie... pop-up menu not as list boxes.

I use -

BMC remedy 7.1 server.

BMC remedy 7.1 User

Thanks In Advance

How to DELETE all Data from CMDB ?

sertan.arabaci@vbt.com.tr — Tue, 05 May 2009 10:57:10 GMT

I need to clear to my CMDB

How can i delete all data from CMDB?

Its taking long time to delete one by one.

Update status of specific event ID on bem

forums@developer.bmc.com — Wed, 04 Nov 2009 07:02:00 GMT

Hi guys,

Can you give any reference on how to update status of specific event ID on bem? maybe using mposter or mquery.

Thanks n regards,

Sony

Custom BPM - acting on a property value

forums@developer.bmc.com — Thu, 19 Nov 2009 17:22:03 GMT

Hi,

I am writing a little custom Performance Manager for BMC Portal 2.6.50. The purpose of it is to ssh to a server, execute a command and do a discovery with the returned data. All of that works fine.

As an example let's say my servers consist of web, app and db. The location of the script they need to run is in a different location on each server (but they output in the same format). In order to keep the PM generic, I added a custom property (value-enumeration), which at configuration time lets the user decide if it is a "web", "app" or "db" server etc.

My problem is I am unsure how I can do something based on the value of this property, as there doesn't appear to be any case/if statement support, and the mapValue() command only takes an integer.

The only thing I can think of is add multiple parameters for each type, and then do something like:

<parameter-definition name="web_script_path">

            <display-name>Script Path</display-name>
            <value-type base="string"/>

            <skip-if-true>!contains(APPLICATION.server_type, "web")</skip-if-true>

<parameter-value>/path/to/webserver/script.sh</parameter-value>

</parameter-definition>

Then do the same for APP/DB locations and finally check which has data/no data and operate on that. I'm not even sure if that will work, so if anyone has any insight that could help me here I would really appreciate it.

Thanks,

CAI:Event stays in "In Progress" status

mcampoye@gmail.com — Thu, 24 Sep 2009 08:02:13 GMT

Hi all!

I have a problem with one registry in CAI:Events.

It's a "Create" event, it comes from a SRM:Request, and it should open an incident through the HPD:IncidentInterface_Create form.

The problem is that this event stays in "In Progress" status. The incident has not been created, and no error message has been returned to this event. The "Return Code" is "Running", the "Rtn Message Code" is 0, and the "Return Message" is "Running".

Is the first time I see this in our system. Until now, all the incidents were created, unless there was an error. In these cases, there was an error message in the request.

Is there any way to relaunch the CAI:Event??? If I change the status from "In Progress" to "New", will Remedy try to launch the event again???

Thanks and best regards,

Miguel Campoy

Development Studio on Vista?

forums@developer.bmc.com — Tue, 24 Feb 2009 02:34:23 GMT

I've just been advised by BMC Support that Vista is not a supported O/S for the Development Studio.

I'm curious if anyone has managed to get it working, and if so what steps you needed to perform to achieve this.

Lost and Found Application

forums@developer.bmc.com — Wed, 11 Mar 2009 00:54:09 GMT

Hello,

Is anyone aware of an application written on AR to track lost and found items?

Cheers

Correlation policy to merge and generate a new event?

forums@developer.bmc.com — Wed, 09 Sep 2009 08:04:54 GMT

Dear All,

We would like to merge 2 different incoming events and generate a new event. For example, if we receive "server 1 is down" and "server 2 is down", then generate "Both servers 1 and 2 are down". I have installed the latest BMC Event Manager 7.3. It seems the Correlation Policy is most suited for this purpose, but it seems that it can escalate or de-escalate the severity of an event only. Is it possible with the BMC Event Manager policies? Or do we need to explore writing MRL rules? Thanks for your help.

Asset Status in ARS v7.0.01

forums@developer.bmc.com — Thu, 07 May 2009 21:11:31 GMT

Is it possible to change a status from End of Life back to Deployed without hacking the database?

Need to alert users with a "beep" sound

forums@developer.bmc.com — Thu, 16 Jul 2009 19:29:04 GMT

We have a table that is looking for user tickets. It counts the number of open tickets. When a new ticket is found and the count is greater than the previous count, we need the system to alert the user with a beep.

Is there a way to notify web users with a "beep"? Javascript or otherwise?

AR Filter Plugin

mohammedim@hcl.in — Thu, 26 Mar 2009 10:35:02 GMT

Hi,

Can anyone explain me the step by step process of creating AR Filter API Plugin? I read the BMC Documents like C API and integration guide. From there i understood that, AR Plugin has to be written in C Programming Language and has to be compiled. And the compiled C Program has to be placed inside the plugin server. ...Ok

Now, our requirement of having a plugin is to query an external database for a list of records......And to set this details into a form by using SET FIELD Action. I just need a sample api plugin for the reference and i would like to create in the same line.

Also please mention the technical tools to compile, run the C programs.

OUR ENVIRONMENT: [ AR System Server 7.0.1 / Oracle 10g / Sun OS ]

Please help me in this regard.

Cheers,

Imran

SRM Data Management Tool

forums@developer.bmc.com — Mon, 30 Jun 2008 08:40:46 GMT

Is there a data management tool available that supports SRM 2.2? We're looking for something similar to (or an add-on to) the ITSM Data Wizard.

TIA,

Steve

ITSm 7.5 installation Failure

forums@developer.bmc.com — Fri, 29 May 2009 23:37:38 GMT

Hi ,

I am trying to Installl ITSM 7.5 on AR Server 7.5. The Installation fails with the following error.

--------------------------------------------------------
BMC Remedy ITSM Suite 7.5.01 install failed.
--------------------------------------------------------
Feature BMC Remedy ITSM Suite failed
ITSM extensions <br>For more information see extension loader related logs: E:\Program Files\BMC Software\BMCRemedyITSMSuite\WVMTTMREMIS01\Logs\ITSMExtensions_Logs

I see an AR Err 90 in the Above Logs:

I checked with the event viewer and found ARERR 659 in the event viewer.

Can some one please help me install the ITSM application

Environment Details:

Server: Windows

Database MS SQL.

Thanks and regards,

Aditya K

Problem with arplugin

m_dobiasz@compfort.pl — Fri, 03 Apr 2009 09:34:23 GMT

I have problem with arplugin.exe. My environment is MsWindows2003ServerEE, MS SQL 2005, ARS7.1p004, ITSM703p006.

Problem is describe in window event log:

".....Event Type: Error
Event Source: VsJITDebugger
Event Category: None
Event ID: 4096
Date: 2009-04-02
Time: 11:14:00
User: NT AUTHORITY\SYSTEM
Computer: SSWEB
Description:
An unhandled win32 exception occurred in arplugin.exe [496]. Just-In-Time debugging this exception failed with the following error: Debugger could not be started because no user is logged on....."

What's maybe wrong with my env or my installation of remedy???

Regards

Mathew

OSS/J Integration

jonathan_chivers@bmc.com — Wed, 20 May 2009 23:02:37 GMT

Hello all,

I have a client who is currently using AO to integrated/synchronise Remedy incidents with multiple outsources service desk. So when a Remedy incident is assigned to a 3rd party, AO raises the incident in the 3rd parties service desk and then keeps them in sync until the incident is resolved or handed back to the client for re-assigning.

The client now has a new outsourcer who service desk uses OSS/J to provide its interface to raise, update & close incidents.

So my questions are:

1) Do we have an adaptor for OSS/J

2) If there is no out of the box adaptor, is there any work around, hack job that can be made to work?

3) Does anyone have any experience they can share with AO and OSS/J

Jonathan Chivers

BMC New Zealand

The ideal grid size for form layout

forums@developer.bmc.com — Fri, 20 Feb 2009 11:08:26 GMT

I have found that the grid size of 5 by 13 give a very nice layout where fields that are 3 lines high line up nicely with other fields

and the 5 means that those "..." work out well too

Thought I'd share

Problem Installing/Configuring Java FilterAPI Plug-ins

forums@developer.bmc.com — Mon, 17 Mar 2008 19:41:31 GMT

Hello Everyone,

I'm new to Remedy and new to this forum.

I'm having a real problem installing/configuring my test FilterAPI plugin.

I have a very very simple test plugin written - I wanted a way to make sure I knew how to install/configure(and therefore test) the plugin before I started working on the rest of my solution - which essentially just logs a message to say that it was called. I've attached the .java file.

I'm running my test AR System environment in a Windows Server 2003 VM.

When the BMC Remedy AR service comes up, it must be calling my plugin's "init()" method as I can see the log in the arjavaplugin.log file:
2008-03-17 13:41:43,328 FATAL main com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - <JOEL-FILTER>Static Initialize method invoked for JOEL'S EVENT EXPORT FILTER PLUGIN... (log)

BUT

When I try to build a filter around this plugin it doesn't show up in the "Plug-in Name" drop-down. If I write my filter name in the box and build the filter that way, the filter runs but it doesn't seem to actually cal lmy code. (I know it runs because my post-filter field assignment seems to work fine and it shows up in the arfilter.log:

/* Mon Mar 17 2008 13:30:44.0150 */     Checking "JOEL:remedy-event" (500)
>    --> Passed -- perform actions
>         0: Log
>         1: Set Fields
>               Submitter (2) = JOEL

)

So I have no idea what's wrong but I suspect that the Remedy server is not finding my plugin. Maybe not finding the plugin server at all.

I've attached my ar.cfg file and my pluginsvr_cfg.xml files for illustration but to the best of my knowledge I've done everything the way the documentation said to do it.

Any help or insight will be greatly appreciated.

Thank you.

-Joel

Attachments fails to load

forums@developer.bmc.com — Tue, 29 Sep 2009 17:04:26 GMT

Sometimes our users doesnt get the files from an attachment pool.

When this happens, the midtier log writes the error below. After 10 minutes the attachments go fine until the next time it fails again.

This error has a frequency of 4 times for day. So it makes my users dont use the attached files for 40 minutes / day.

Its a Midtier 7.5 patch 2 on weblogic.

¿Any ideas?¿Someone with this version over weblogic without problems?

Thank you.

29-sep-2009 14:27:49 - SEVERE (com.remedy.log.SERVLET) : Caught RuntimeExceptionjava.lang.NullPointerException

at com.remedy.arsys.goat.AttachmentData$AttachmentDataCache.access$500(Unknown Source)

at com.remedy.arsys.goat.AttachmentData.tryReserveInMemoryHeapSize(Unknown Source)

at com.remedy.arsys.goat.AttachmentData.download(Unknown Source)

at com.remedy.arsys.goat.AttachmentData.get(Unknown Source)

at com.remedy.arsys.goat.field.type.AttachmentType.<init>(Unknown Source)

at com.remedy.arsys.goat.field.type.GoatTypeFactory.create(Unknown Source)

at com.remedy.arsys.backchannel.EntryListBase.buildEntryItems(Unknown Source)

at com.remedy.arsys.backchannel.SetEntryListAgent.process(Unknown Source)

at com.remedy.arsys.backchannel.NDXRequest.<init>(Unknown Source)

at com.remedy.arsys.backchannel.EntryListBase.<init>(Unknown Source)

at com.remedy.arsys.backchannel.NDXSetEntryList.<init>(Unknown Source)

at com.remedy.arsys.backchannel.SetEntryListAgent.<init>(Unknown Source)

at com.remedy.arsys.backchannel.NDXFactory.handleRequest(Unknown Source)

at com.remedy.arsys.stubs.BackchannelServlet.doRequest(Unknown Source)

at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)

at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)

at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)

at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)

at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:292)

at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:175)

at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3495)

at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)

at weblogic.security.service.SecurityManager.runAs(Unknown Source)

at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2180)

at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2086)

at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1406)

at weblogic.work.ExecuteThread.execute(ExecuteThread.java:201)

at weblogic.work.ExecuteThread.run(ExecuteThread.java:173)

Carriage returns in the SIM GUI Notification Policy

gareth.foy@brightgrey.com — Fri, 06 Jun 2008 09:59:16 GMT

In our SIM 7.0.01 and every previous version we've had, if we put a carriage return in the notification text part of the GUI notification policy, it does not put the return in the email from Alarmpoint.

Has anyone found a solution to this?

Gareth

Speed of admin tool

forums@developer.bmc.com — Tue, 01 Jan 2008 23:23:45 GMT

Ok question for the new year... speed of the admin tool. I am starting with a lot of custom form dev for the new year and am continuing to be surprised with the speed of the admin tool. It takes like 60-120 seconds just to save a new form (and at least that long for AL's)

Is this normal? What are the key ways to speed up the tool?

For the records windows 2003 base with SQL 2005 and AR7.1 (sql and AR on separate servers) the servers have 6Gb memory each with single processors

Is there something i am missing?

Ross

Patrol for Oracle

forums@developer.bmc.com — Tue, 07 Oct 2003 14:33:56 GMT

My DBA is asking me if there is a parameter that calculates ExtentsLeft however, takes into consideration contiguous space? Does anyone know of a parameter in the Oracle KM that does this?

publish error "Class info is not synchronized"

stefan.steger@materna.at — Tue, 01 Sep 2009 15:18:27 GMT

Hi,

we have a 7.3.01 SIM/BEM/Portal Env with CMDB 7.5.

When I make a promote/publish in SME the promote is OK, and at the publish I get the error "Class info is not synchronized"

I know that error (mc_sm_object.baroc, Cell Meta Data, ...) but the strange think is, that the error occures in the event cell.

So the question is why does the publishing server speak the event cell?

Every CI in SME is assigned to the sim cell and all entries in CMDB (BMC:BaseElement) are assigned to sim cell.

And I don't want to put the mc_sm_object.baroc into the bem cell - I never did that.

Thanks, Stefan

Version: 5.0

Request to Publishing Server
----------------------------------------------------------

ID           : Z00000fz2mu0bgXp8lZ72MZ722zfZ
Request Time : 01.09.2009 15:45:29
Start Time   : 01.09.2009 15:45:29
End Time     : 01.09.2009 15:45:41
User         : user, user, user, user, iz00376, iz00376, iz00376, user
Publish Type : ps_delta_publish
Message      : EnvId=PROD; Merge=T; Purge=F; Queue=T
Description : 'Automated publish for reconciliation job run 000000000000227.', 'Automated publish for reconciliation job run 000000000000228.', 'Automated publish for reconciliation job run 000000000000229.', 'Automated publish for reconciliation job run 000000000000230.', 'Automated publish for reconciliation job run 000000000000231.', 'Automated publish for reconciliation job run 000000000000232.', 'Automated publish for reconciliation job run 000000000000233.', 'Automated publish for reconciliation job run 000000000000234.'
ReconJobRunId: 000000000000227, 000000000000228, 000000000000229, 000000000000230, 000000000000231, 000000000000232, 000000000000233, 000000000000234
PromotionId : OI-A664227896D911DEAD52000084804ACC, OI-2EB0183096DA11DEAD53000084804ACC, OI-7A97528696DA11DEAD54000084804ACC, OI-C147DEC696DA11DEAD55000084804ACC, OI-8D874BE296DC11DEAD56000084804ACC, OI-C4CB67A696E011DEAD57000084804ACC, OI-5A606CBC96E111DEAD58000084804ACC, OI-54D740E496E211DEAD59000084804ACC
Result      : FLR

Publishing Server Reply
----------------------------------------------------------

First Reply from Publishing Server
Time        : 01.09.2009 15:45:29
ID          : Z00000fz2mu0bgXp8lZ72MZ722zfZ
Result      : ACK

Last Reply from Publishing Server
Time : 01.09.2009 15:45:41
Result : FLR
Failure Message: Publish validation of IM(s) failed.

Publishing Server Process Report
----------------------------------------------------------

CMDB Communication
CMDB Connection
   Time           : 01.09.2009 15:45:29
   Host           : simdb.it.mgmt.izb
   Port           : 1100
   User           : Demo
   Result         : SCS

CMDB Initialization
Time : 01.09.2009 15:45:30
Result : SCS

Impact Manager Communication
-----------------------------------
Impact Manager: bem01

Impact Manager Connection
   Time           : 01.09.2009 15:45:30
   Host           : simprod01.it.mgmt.izb
   Port           : 1828
   Result         : SCS

Impact manager Protocol Version
   Time            : 01.09.2009 15:45:30
   Protocol Version: 13
   Result          : SCS

Impact Manager Class Info
   Time : 01.09.2009 15:45:30
   Result: FLR
   Failure Message: Class info is not synchronized.
   -----------------------------------
   Class addition CMDB: BMC_BaseElement
   -----------------------------------

...

-----------------------------------

Impact Manager Publish Enabled
Time : 01.09.2009 15:45:30
Result : SCS

Impact Manager Active
Time : 01.09.2009 15:45:30
Result : SCS

-----------------------------------

-----------------------------------
Impact Manager: dbwg01

Impact Manager Connection
   Time           : 01.09.2009 15:45:30
   Host           : simdb.it.mgmt.izb
   Port           : 1830
   Result         : SCS

Impact manager Protocol Version
   Time            : 01.09.2009 15:45:30
   Protocol Version: 11
   Result          : SCS

Impact Manager Class Info
Time : 01.09.2009 15:45:31
Result : SCS

Impact Manager Publish Enabled
Time : 01.09.2009 15:45:30
Result : SCS

Impact Manager Active
Time : 01.09.2009 15:45:30
Result : SCS

Service Model Manager Connection
   Time           : 01.09.2009 15:45:31
   Host           : simdb.it.mgmt.izb
   Port           : 38848
   Result         : SCS

-----------------------------------

-----------------------------------
Impact Manager: sim01

Impact Manager Connection
   Time           : 01.09.2009 15:45:40
   Host           : simprod02.it.mgmt.izb
   Port           : 1829
   Result         : SCS

Impact manager Protocol Version
   Time            : 01.09.2009 15:45:40
   Protocol Version: 13
   Result          : SCS

Impact Manager Class Info
Time : 01.09.2009 15:45:40
Result : SCS

Impact Manager Publish Enabled
Time : 01.09.2009 15:45:40
Result : SCS

Impact Manager Active
Time : 01.09.2009 15:45:40
Result : SCS

Service Model Manager Connection
   Time           : 01.09.2009 15:45:41
   Host           : simprod02.it.mgmt.izb
   Port           : 45506
   Result         : SCS

-----------------------------------

Event Alias Formulas (is matchable big 6 changeable or extendable)?

forums@developer.bmc.com — Thu, 19 Nov 2009 12:29:23 GMT

I am needing to change/add to the matchable big 6 attributes of "Event Alias Formulas", is there any doc's or worldly wisdom on the options/ramifications of doing this? Thanks in advance for any help and/or direction in this matter.

websphere.props?

petrus.johansson@ikea.com — Tue, 25 Aug 2009 08:09:43 GMT

With TD 1.6 Patch 02 installation (according to doc) there should be a websphere.props file in TD_HOME/etc/action_util/websphere where you can specify CONNECTION_TIME_OUT parameter. Default value should be 180 and I would like to increase it, but the file websphere.props file does not exist in the directory after installation.

Can a details be displayed on clicking in a pod to make a selection ?

forums@developer.bmc.com — Mon, 28 Apr 2008 16:02:59 GMT

For example:

If I have summarised financial data for the 3 main regions as follows: Region, Budget Amount, Actual Amount, Variance

Can I have a graph bar for each regions Budget and Actual, then on selecting a region, have Budget Amount, Actual Amount, Variance - all displayed ?

Thanks

Andy Spiers

Can not access MAINVIEW Forum

gilles_robert@bmc.com — Tue, 06 Jan 2009 21:53:58 GMT

Getting MAINVIEW Forums: Not authorized to view the specified community 2159.

Last interaction I personnlly had in the MAINVIEW Forum was last fall.

I know I was authorize before as per this:

From: New BMCDN Content [

mailto:forums@developer.bmc.com]

Sent: Wednesday, August 20, 2008 07:25

To: Robert, Gilles

Subject: BMCDN Watch: User developed REXX execs behind BBV Ruleset Strategies by hpuckett in forum MAINVIEW AutoOPERATOR (new message in forum) [lJnzm-16D-ku8]

Forum: MAINVIEW AutoOPERATOR

Author: hpuckett

Subject: User developed REXX execs behind BBV Ruleset Strategies

----------------------------------------

Looking for shareable REXX execs to automate email notification when certain DB2, MVS, TAPE messages are intercepted. We are just cranking up our automation and could use a 'jumpstart'. Email messaging process will likely be combination of IMFEXEC TAILOR and IMFEXEC JESSUBM due to our SMTP restrictions. Thanx in advance.

----------------------------------------

Gilles Robert,

You are watching the forum "MAINVIEW AutoOPERATOR", which was updated Aug 20, 2008 6:21:32 AM by hpuckett. To open the forum:

http://developer.bmc.com/jiveProd/forum.jspa?forumID=179>

To respond to this post or read the entire thread, please click the following link:

http://developer.bmc.com/jiveProd/thread.jspa?messageID=78748>

Alternatively, you can post a reply to this message without visiting the forum by replying to this email.--end--

Questions regarding various PatrolAgent keys

forums@developer.bmc.com — Tue, 19 Jul 2005 22:17:45 GMT

I couldn't find a topic group for questions related to the PatrolAgent itself, but my questions may be more Unix KM related.

I'm in the middle of consolidating the pconfigs from all of our agents in order to get them consistent. I have found various keys in the configs that I can find no documentation for. If someone could either point me to some reference or provide an expanation for the following keys I would greatly appreciate it.

/AgentSetup/LM_CONFIG/ServerLocation
/UNIX/PROCPRES/profileModified

Others I found in BMC docs here and there.

Thanks,
Chris
[/list]

Getting started with the CMDB Java API

forums@developer.bmc.com — Tue, 04 Aug 2009 20:46:24 GMT

We've just installed CMDB, and while we are familiar with the ARS Java API none of us have used the CMDB Java API. Are there any examples of what you would do with the CMDB Java API?

I've read the JavaDocs that come with it, and there are a few lines of code that show how to create a movie (of all things). That doesn't give me any insight into what the Java API is good for.I've also read most of the Developer's Reference Guide, and it's worthless.

Using a SQL database with Java is second nature to me, but I don't have any idea what you intended with your CMDB Java API. Do you have any examples of how to use the CMDB* classes?

Thanks.

nthargf() and multicharacter delimiters

forums@developer.bmc.com — Wed, 20 Mar 2002 11:31:00 GMT

nthargf() and multicharacter delimiters.

Example. note only one underscore or dot between "abc" and "def"

print(nthargf("abc_def__ghi__jkl",1,"__"));
returns abc (wrong!)

print(nthargf("abc.def..ghi..jkl",1,".."));
returns abc (wrong!)

print(nthargf("abc_def..ghi..jkl",1,".."));
returns abc_def (correct!)

print(nthargf("abc.def__ghi__jkl",1,"__"));
returns abc.def (correct!)

Does psl have a problem with using multiple character delimiters?

error while creating tuner installer

pariksheet.dube@vyomlabs.com — Wed, 01 Apr 2009 07:44:45 GMT

Hi All,

I have BMC CM 7.5 on my machine. I want to create installer for tuner.So i first created profile for managed node

and then now i am trying to create the installer.But while creating installer i am getting error like

Copying of template segment "" from "http://Machine123:5282/Marimba/Current/InfrastructureService" failed.
Creation of the new installer failed. Please see the log file for details. After correcting the settings, click Create Installer to retry.

What logs i should see to resolve this problem? is it the same which is in C:\Program Files\BMC Software\BCA-Clients\Tuner\.marimba\txroot\logs

because i am not able to see anything in these logs related to my issue.

Thanks,

Pariksheet.

How do I import new templates in test system

dseerattan@queenslibrary.org — Thu, 20 Aug 2009 16:36:39 GMT

Hi All,

I created new incident templates for use by our Service Desk staff in our Remedy Development System. I need to move the templates to our Remedy Test system for our staff to test. Upon approval, I then need to move the templates to our Production System. Our business process prohibits development and testing in our production environment.

So far, with the help of support I exported the data from the HPD:Template and HPD:TemplateSPGAs forms using the User Tool. I then import the data using the import tool. The new templates are showing up in the HPD:Template form in our test system, but not in the selection form to choose when you are creating a new incident. Also, the group information is not present in the table field at the bottom of the HPD:Template form.

Any help you can provide to get this done will be appreciated.

Regards,

Devi

Submitted Requests that have been closed still shown

forums@developer.bmc.com — Mon, 15 Sep 2008 20:03:19 GMT

Another question to throw out there while I look into it.

We had Incident and Change requests creating Service Requests before we installed SRM.

Now we installed SRM 2.0 release back in Dec 2007 and then SRM 2.1 back in May

Since then we have a lot of these Incident and Change requests (which created a Service Request REQ).

But there are quite a few that have been closed in Incident but still show open in the Service Request.

What's worse is that the Service Request no longer has the pre SRM data (INC and CRQ). (It used to create an REQ using the INC and CRQ number and not REQ)

Has anyone encountered this?

What did you do to clean this up?

Installing PEM 4.3.01 from CD image on disk ?

forums@developer.bmc.com — Tue, 30 Nov 2004 13:20:02 GMT

I am sure I have done/tried this in the past but I cannot remember whether it worked or not , too long ago etc ...

So .. for various reasons, I would like to be able to copy the entire PEM 4.3.01 Solaris Install CD to a target host and run the Install from disk , I faintly remember having to chown and chmod it once on disk but thats all.

Anybody done this recently or have any suggestions ?

Ta

Changing OS Date Format affects the date range reports

forums@developer.bmc.com — Fri, 06 Nov 2009 13:33:14 GMT

Good day,

We have change the date format on OS from M/D/YYYY to YYYY/MM/DD.

When running report from a report form which is a customized form, we get wrong data when running with a date range.

The server was installed with M/D/YYYY date format and the date was change to YYYY/MM/DD which is the preferred format. when running the report from the client with M/D/YYY it return correct data however if you run the report with any date format except M/D/YYYY it doesn't return the correct data.

i have build a VM and installed the OS with YYYY/MM/DD and the reports returns the correct data if the client machine has YYYY/MM/DD however when the date format on client is M/D/YYYY then the report returns the wrong data.

I believe fixing the problem would be reinstalling the OS on with YYYY/MM/DD date format.

I want to find another way of fixing the problem other than rebuilding the machine, your help will be appreciated

My environment is as follows

OS = Windows Server 2008 64bit

ARS = AR Server 7.5 Patch 3

DB = SQL Server 2008 Standard

Thanks

Collen

ITSM 6

forums@developer.bmc.com — Thu, 07 Feb 2008 08:27:17 GMT

Hi guys,

I'm currently running ITSM 6 and ARS 6.3 in Submitter Mode: Changeable. I want to change this to Submitter Mode: Locked. Have any of you experienced any issues as a result of changing Submitter Mode on a system that has been running for a while?

Windows Server 2008 (64 bit) support for adapters

forums@developer.bmc.com — Wed, 19 Aug 2009 00:16:27 GMT

Hi,

does anyone know the planned release dates for support for the Remedy AR adapters on Windows Server 2008 (64 bit). (Last release notes stated it wasn't supported yet for 7.5.02). Its the only thing holding us up upgrading our grid from Win 2003 / AO 3.x to Server 2008 64 bit SOE / AO 7.5.x.

IX 7.3.00 very slow

forums@developer.bmc.com — Thu, 12 Mar 2009 09:54:21 GMT

When logging in to an IXS using IX 7.3.00, it takes over one minute until one can work. Until this, the "Please wait while IX initializes..." bar is displayed. In contrast, a login with IX 7.1.00 took several seconds only.

The long delay bores our users. Is there a way to make the connection faster?

Greetings, Ferry

KM's Developed

mike_rodenborn@bmc.com — Tue, 09 Jun 2009 21:40:21 GMT

Have there been any KMs developed for monitoring BES, Anti-Virus or VOIP?

Patrol Security

forums@developer.bmc.com — Mon, 08 Mar 2004 18:29:19 GMT

When establishing security level 4, is a different, seperate certificate required for each agent?

ARS 7.5 and 7.5.01 AREA Authentication issue

forums@developer.bmc.com — Fri, 20 Mar 2009 07:13:43 GMT

Hi guys,

I'm trying to set up AREA authentication in ARS 7.5 and 7.5.01. I've used the same setup as I have (working)on my other ARS servers, RPC 390695, Authenticate Unregistered users, check. Cross ref. passwords, check.

The LDAP lookup itself doesn't throw any errors, however when I try to log in as a domain user who exists in the user form with a blank password ARERR 417 is thrown and the authentication fails.

ARERR 417, Cannot translate group name in either the Group List og Assignee Group Field.

Is this a server issue, or is the problem something I did wrong?

I'm running the servers on

Setup 1 - Windows 2003 Standard Edition, SQL Server 2005(all on one box)

Setup 2 -Windows 2003 Enterprise Edition(ARS instance), SQL Server 2005(separate server)

Thanks in advance

CI Sandbox Impact Simulator - Images

forums@developer.bmc.com — Wed, 18 Nov 2009 12:20:28 GMT

Hi,

* AR System 7.1 Patch 007

* Midtier 7.1 Patch 007

* CMDB 2.1 Patch 005

* Apache Tomcat 5.5.25

* Java 1.5.0_12

We have an 'interesting' problem when viewing a Sandbox Impact Simulation via Mid-Tier.

The images we have for the Priority and Severity values within the upstream impacts table do not 'show' when viewing from Internet Explorer(please see screenshot).

However, this works perfectly when viewed from Firefox etc.

Obviously, this isn't a ARS/CMBD problem, but I just wondered if any of you had any ideas as to how to investigate (or even solve) this issue.

All help is most appreciated.

Dynamic Spawn in AO

madhu.bloom@gmail.com — Tue, 10 Nov 2009 12:55:44 GMT

We have a requirement to process n number of XML-Elements and push each record to Remedy in Parellel. "n" here is variable.

Potentially, SPAWN can help in doing parellel processing, but I couldn't find way to make the number of end-points variable.

IN For loop, we can make number of iterations as variable but it processes each items sequentially. Is it a way to make it work them out in parellel?

Thanks

TM ART - How to send a SNMP Trap from a BDL Script ?

forums@developer.bmc.com — Fri, 31 Jul 2009 15:04:34 GMT

Hi,

is it possible to send a trap SNMP directly from a BDL script in TM ART?

Antonio Ferrari

Sample RBA Module: Send E-Mails with attachments

forums@developer.bmc.com — Fri, 30 May 2008 17:48:56 GMT

Hello,

As time and resources permit , I'll share my little auxillary modules with you:

This time I'm going to send e-mails with attachments to a number of recipients. The module is derived from the e-mail module published with Run Book Automation 3.0. The "tokenizer" workflow is adjusted to eliminate empty elements in case your CC list or other input fields end with the delimiter char.

You can modify the workflow by adjusting the module configuration, like adapter name, disclaimer, if your adapter supports BCC or not and so forth.

The adapter configuration is also quiet easy. I'm using the following configuration in connection with the smtp adpater v. 1.2.3.7:

    <config>
          <target>localhost</target>
    </config>

You can use Microsoft Windows 2003 R2 SMTP and POP features if you don't have a mail server handy, just to mention one.

I appreciate constructive feedback and would like to know if the modules provided make sens to you.

Regards, V.

PS: The modules and workflows provided are for testing and educational purposes only. Use on your own risk.

Patrol agent and IPv6 ?

forums@developer.bmc.com — Fri, 18 Sep 2009 08:36:33 GMT

Hello,

I'd like to know if the BMC Patrol API is supporting IPv6 ? I'm using in over IPv4 and it works fine and I'd like to know if I can use it over IPv6.

Thanks

Seb

Oracle 10

forums@developer.bmc.com — Wed, 24 Jan 2007 12:18:40 GMT

Is Oracle 10.2 compatible with the 2.3 release of the Portal ?

Cheers,
John

Not getting 'watch' emails

carey.walker@hp.com — Fri, 20 Mar 2009 06:40:26 GMT

Sorry if I have missed something - been away from BMCDN for a while - however I have stopped getting emails for threads/communities I had previously set to watch. How can I check and where necessary re-enable this as required??

API ARS42i

forums@developer.bmc.com — Tue, 22 Sep 2009 13:52:24 GMT

I want to know if a newer version of this API

thanks

Requester Console Issues !!

forums@developer.bmc.com — Wed, 31 Dec 2008 12:03:16 GMT

Hi All,

I’m getting requester console error -326 “ARCreateEntry - Required field cannot be reset to a NULL valueHPD:WorkLog : Incident Number” while trying to create new request from requester Console.

Please let me know your thoughts on this.

Thanks & Regards,

Pintu

Export data to MS-Word/Excel from MidTier

forums@developer.bmc.com — Fri, 21 Aug 2009 17:32:17 GMT

Hi everyone,

I would like to ask for suggestions.

I need to develop a funcionality to export data from the midtier to MS-Word/Excel and open the application, so that the user could edit/format the document/report as he wihes? I know that I can do this with OLE/DDE automation in the user client but thi doesn`t work in web. Is there a way to do this? I was thinking to suggest to create a html content and present it in a view field, but I haven`t tried yet. Any other suggestion?

Thanks and regards,

Rogerio Aguiar

Specialist

CPM Braxis

My integration module exits during PTKInit()

ken_beck@bmc.com — Wed, 15 Dec 1999 17:22:41 GMT

My integration module exits during PTKInit() without outputting any messages.

(Socket error - 10048) when using ARTCPPORT variable

petrus.johansson@ikea.com — Tue, 12 May 2009 06:04:59 GMT

Hi,

Has anyone run into issues with windows when using the system variable ARTCPPORT when connecting FD/TD 1.6 to Atrium CMDB?

I have severe problems deploying the CDM extensions to CMDB because of this. Once the dialogue of selecting the extensions to deploy appears, I try to select and de-select some extensions. After every selection FD/TD makes a new connection to CMDB checking for already deployed extensions. When doing this scenario slowly, it works without any errors. But when doing it in a "normal" pace, I get ARERR90 (Socket error - 10048).

Already spent weeks in investigating the network, firewalls, AIX server, AR System but nothing... Now my attention is at the Discovery server itself.

I can only imagine the problems FD/TD might have synchronizing the CIs to CMDB if I got this problems now...

Can I work around it somehow?

We do NOT use portmapper on AR System side. Reason is there are firewalls between Discovery and CMDB.

Any ideas is much appreciated!

Thanks!

Where can I find the Database name for a form? Usually its something like "T###"

rtadayo@southernco.com — Tue, 10 Nov 2009 13:30:55 GMT

I'm doing some SQL and when I need to query a form I need to know what the actual table is, but I can't find it anywhere in the ARsystem.

I don't want to keep asking my DBA because he really does not know either, so when I create a form where can I find the real database name for that table?

Patrol for ISM on w2k

rastislav_danis@tempest.sk — Mon, 14 May 2001 09:26:00 GMT

hi
i have following trouble:
status of 2 remote DNS servers is immediately changed (after running ok for 1/2 day) from 0 (normal) to 1 (alarm1), but there is no significant reason for it, because both remote DNS servers are live and ok. if i restart PatrolAgent, everything seems to be ok, but after some time is appears again. have anybody seen this ? it happens on Patrol 3.4.11 (os w2000 sp1) loaded with os km (NT_LOAD.kml) and Patrol for ISM 5.1.03.

CMDB Data View role not as expected

forums@developer.bmc.com — Tue, 18 Aug 2009 21:11:03 GMT

I give a user "CMDB Data View" or "CMDB Data View All" role expecting them to be able to just search and view all CIs, but it also allows the user to create new CI instances. Am I missing something?

Email Engine Hangs, not processing inbound messages

forums@developer.bmc.com — Thu, 02 Apr 2009 13:30:36 GMT

Hi all,

Here is my environment:

Windows 2003

ARS 6.3 Patch 24

Java 1.5.0_06

Our email engine will occasionally stop processing inbound messages. The windows service is still runnning, and if I restart the service it will start processing again. I cannot find any issues in the log files that point to what the issue is, and no issues in the logs at the time the stoppage occurs. Any thoughts?

Thanks,

Joe

Incoming Email Attachments without Templates

forums@developer.bmc.com — Tue, 03 Nov 2009 19:17:16 GMT

So I think I got this working now, but I want to see if this might cause any secondary issues.

I have been able to create and modify tickets for a little while now thanks to a wonderful set of directions provided by William Rentfrow on his blog (http://williamrentfrow.com/). I added an attachment table so I can see all the attachments associated with the original email ID, pretty much copied from the AR System Email Messages form (this will be used more in the future). I added an attachment pool so I have a place in my staging form to store the attachments. I have a field to store the email ID and a temp field for attachment unique IDs. My filter that populate eveything from the Email Messages form pushes the email ID to the staging form. Then another filter looks at the Email Attachment Join form and compares the email ID to Source ID2, when it passes it sets my attachment ID temp field to the unique ID for the attachment. I then do a set fields from the Email Attachment form comparing the temp fieled to the Unique Identifier which will set the email attachment field in my attachment pool to $EmailAttachment$. So now I have the attachment on my staging form. From there I push the info from the staging form including the attachment to HPD:IncidentInterface (BTW, I am only doing incident modification at this time).

Here is where the problem seems to start. I push the attachment to the attachment pool on the IncidentInterface form, but it doesn't show up in the worklog. I found a filter called HPD:HIJ:ModifyIncident_210_CreateWorklog which seems to push data over to the worklog, but didn't push anything from the attachment pool. I went ahead and added a push from one attachment field to the other in this filter, and guess what? I can get email attachments into my worklog now!

My question to the community is: will this have any unexpected secondary effects? I can't find anything else that this filter would be attached to, so I think I am in the clear for now.

Thoughts?

-Robert Fults

Remedy Admin/Dev@Florida International University

Issues with Verify and Run Now buttons and data exchange in EIE

forums@developer.bmc.com — Tue, 18 Dec 2007 20:25:05 GMT

Hi,

We recently upgraded to EIE and RLO Version 7.0.01 to Patch 006. EIE was working fine this morning but now i am running into the following issues;

1. Everytime i click the Verify button, i get the error that the Data handler is not defined.

2. Whenever i modify a data exchange like make it Active or change the schedule, it does not seem to run. The EIE poll has been set to run every 5 mins but i do not see anything in the debug file for that data exchange.

I checked to make sure the EIE service is active and it is.

We are running on a Solaris OS.

Can someone please help me?

Appreciate your help.
Thanks.

arplugin stopped working and then CAI stopped generating Incident ID's

forums@developer.bmc.com — Wed, 18 Feb 2009 16:42:39 GMT

Hi Guys,

Windows 2003 64bit

ARS 7.1 patch 003

ITSM patch 006

Arplugin suddenly stopped working after working for a long time without any issue. I've narrowed it down to the caieventcmd.dll. When removed from the ar.cfg file this works. I've been informed that this is a known error (which i cannot find on the web, anywhere) and i've replaced this file with a new patch level.

But now it seems there has been another error on the system a while back, possibly before the cai plugin stopped working. When creating an Incident from the requester console, it stays In Process. When I check the "View Request with Errors" I can see it, when i click on "View Events" it is still in state of new with no Error. The strange part however is, the Incident is being created with an Incdident number on the Incident form and the normal workflow (Notifications, SLM etc) is working but from the requester console it stays at In Process. Any ideas

Creating new process from wsdl

forums@developer.bmc.com — Tue, 06 Oct 2009 13:10:18 GMT

Hi,

I have created a process from a wsdl. When I test the process workflow, I'm gettting an error with summary, "Web services client generation failed" . Can somebody help me out in resolving this?

Regards,

Kirithika

CMDB Issue

forums@developer.bmc.com — Wed, 07 Jan 2009 17:29:58 GMT

Hi,

We have created a class ElectricalHardware in CMDB and BMC.CORE:ElectricalHardware , BMC.CORE:ElectricalHardware_ forms got created successfully but AST:ElectricalHardware form does not exists in our remedy server.

I would appreciate your help in making us understand why the AST:ElectricalHardware form was not created.

Any BMC document regarding this issue would be an additional help for us.

regards

ravindra

Extension deployment to CMDB failes (7.5)

forums@developer.bmc.com — Fri, 12 Jun 2009 13:32:24 GMT

When running the extension deployment to CMDB. This two tasks failes:

- TD ONLY for reconsilation engine

- ICONS extensions

How can I exclude this two, and continue with the deployment of the other extenstions?

Seems like its only the extenstions where there is a dataimport that failes.

CMDB 7.5

ADDM 7.5

Reminder: BMC Remedy Action Request System 7.5.00 Open Beta Programs starts on 9/10/09

forums@developer.bmc.com — Thu, 04 Sep 2008 18:45:06 GMT

This is just a reminder that the open beta for AR System 7.5.00 is about to start on Wednesday, 9/10/2009. Please see the information in the original message below on how to sign up for it.

Thanks,

David Chou
Sr. Product Manager, AR System
Solution Strategy & Development

From: Easter, David
Sent: Monday, June 30, 2008 7:46 PM
Subject: Announcing BMC Remedy Action Request System 7.5.00 Beta Customer Programs

Hi All,

The following is being posted to the BMC Developer Network and to the ARS List. Please refer your customers to this posting if they wish to participate in a beta customer program for AR System 7.5.00.

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Announcing BMC Remedy Action Request System 7.5.00 Customer Programs!

BMC is pleased to announce plans to enter the beta phase of AR System 7.5.00 at the end of July. Please read these instructions carefully if you want to apply for these upcoming BMC Action Request System 7.5.00 Customer Programs!

What's new in BMC Remedy Action Request System 7.5.00?

The following are some of the enhancements currently expected to be part of AR System 7.5.00*:

Consolidation of AR System componentinstallers (e.g. Approval Server, Assignment Engine,etc.)into one common shared installation experience
An Eclipse based development studio to replace the existing Admin Tool
Enhanced UI constructs that enable a web-based experience to more closely meet today's Internet user expectations
Web-clientenhancements to provide closer perceived parity with the Windows User Tool.
64-bit native execution of the AR System server on UNIX and Linux platforms
A new Approval Server UI and process enhancements
DSO performance improvements
A text based debugger for server side workflow
Right-to-Left support for web clients
Updated support for 3rd party vendor products like Windows 2008 server andOracle 11g

* Subject to change before release. All features may not be available at the beginning of the beta phase.

Milestones during the BMC Remedy Action Request System 7.5.00 beta phase

The following milestones are expected during the 7.5.00 beta phase:

BMC Remedy Action Request System 7.5.00 Closed Beta for qualified partners andcustomers

Tentative Start Date: July 30, 2008

BMC Remedy Action Request System 7.5.00 Open Beta for all customers

Tentative Start Date: First half of September, 2008

BMC Remedy Action Request System 7.5.00 Beta Refresh

Tentative Start Date: Mid-November, 2008

BMC Remedy Action Request System 7.5.00 General Availability

Tentative Date: Early 2009

What is the difference between Closed and Open Beta?

To ensure that the product meets the high standards of quality expected by BMC customers, the beta phase has been separated into two parts: A closed beta and an open beta. During the closed beta, BMC will work with qualified partners and customers who can provide testing and feedback on a set of focused features and platforms. This will help drive updates that will then be made available in the open beta.

BMC will be accepting a limited number of participants into closed beta based on qualifications. The primary qualifications for the closed beta are:

Willingness to test and provide feedback to BMC every two weeks until open beta starts.
Ability to test AR System 7.5.00 both with and without ITSM and CMDB.
Potential for testing on broad set of operating systems and environments.
Potential to become a reference customer for AR System 7.5.00.

The closed beta will be by invitation only, so you will need to work with your Sales or Field representative to get nominated.

The open beta will be available to all BMC customers and partners. If you do not get accepted into the closed beta, we will automatically consider you for the open beta. Any qualified BMC customer or partners can apply for participation the open beta.

How to sign up for these programs

In order to be considered in any of our BMC Customer Programs, you must:

Have an active BMC Support ID.
Complete the pre-release software agreement (attached to this message).
Fax (408)716 2771 or email your signed beta agreement to customer_programs@bmc.com.
Complete a qualification survey.
For the closed beta, please have your sales or field representative submit your company name and contact information to customer_programs@bmc.com by July 14^th, 2008.

If you have any questions, contact:

May Bakken

BMC Customer Programs Manager

Phone (408) 571 7248

customer_programs@bmc.com

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Thanks,
David J. Easter Product Line Manager, AR System Solution Strategy & Development	BMC Software

Perform versus Patrol Agent

forums@developer.bmc.com — Mon, 21 Nov 2005 18:58:56 GMT

Hello,

I have been using Perform agents for quite some time. I use the Analyze software to perform capacity studies and we import the UDR files into another company's modeling tool.

Can someone concisely summarize the difference between the data available from the the Perform agent versus that of a Patrol (classic) agent?

I am in a situation where a existing system has deployed classic Patrol agents and I am trying to understand what the difference between the agents and the analysis products really is.

Thanks,
Barry

Populating field values from the menu

jameela.devi@kennametal.com — Tue, 08 Apr 2008 17:45:37 GMT

Hi,

In the attached screenshot based on user selection I need to populate the same in the corresponding CTI & Group fields.could anybody suggest me how can we do this?

Thanks In advance.

Regards,
JameelaDevi

Pay attention to ulimit on Solaris managing nodes!

forums@developer.bmc.com — Tue, 05 Mar 2002 08:25:00 GMT

We recently moved to a new Solaris managing node. We are in the process of characterizing several hundred nodes that have been collecting for a while, so we tend to uncompress and look at large spans of time. We noticed some weird hanging and slowness in the interface on the new node, and we set out to figure out what was different in the two environments.

It turns out that our default ulimit settings were too low on the new box. When we typed:

# ulimit –a

time(seconds) unlimited

file(blocks) unlimited

data(kbytes) unlimited

stack(kbytes) 8192

coredump(blocks) unlimited

nofiles(descriptors) 64

vmemory(kbytes) unlimited

...we found that nofiles was only 64, instead of 256 like on our last system. When we bumped it up to 256, and later 512, everything started running much better.

Solaris users, to set this for yourself, first check your setting with an

ulimit –a

...command. Interactively set it up to a higher number with commands like:

ulimit -n 512

Once you have it set to a higher value (or if you are a glutton like me, the highest value your system will tolerate) you can put a line in your .profile file (and the .profile of any other account you run Patrol Perform in) to have it take effect from now on.

If you are feeling particularly elegant, you can use a command like:

ulimit –S –n 120

...which is documented only in the troubleshooting sections of your 6.5 and 6.6 installation manuals (I wish this information had been in the Solaris section of the Installation chapter!). The -S sets it to a soft limit that Patrol for Unix Performance can bump up as needed, but will still be limiting for less enlightened software.

Don’t wait for irksome halts on Solaris managing nodes, bump this up proactively.

Model everything!

Obtaining LOGS from Reconciliation Jobs

forums@developer.bmc.com — Fri, 14 Nov 2008 16:57:45 GMT

Hi all.

I'm working in a project where topology discovery is used to populate the Asset database.

The reconciliation jobs work fine but we are wondering if there is the possibility to have the detail of what's happening in a "easily" readable log file or form.

I put the log level to INFO but the result file is pretty unusable: for instance the name of objects is not reported but we have only the Instance IDs.

Does anyone know if there are other possibilities?

Thanks in advance

Ciao

Lorenzo

SRM 2.2 and ITSM 6 integration

forums@developer.bmc.com — Fri, 17 Apr 2009 08:24:54 GMT

Hi to everyone.

Does anybody know if it is possible to integrate SRM 2.2 with ITSM 6? Is there documentation about the process of integration? Is there real cases of this kind of integration?

Is it necessary to install a new AR Server 7.x with SRM 2.2 in order to proceed?

Thanks and regards,

Javier.

PORTAL DATASTORE BEST PRACTICES WEBINAR 8/13/2009

forums@developer.bmc.com — Fri, 31 Jul 2009 16:25:30 GMT

Mark your calendar!

BMC Software, Inc. will be hosting a Webinar on Portal Datastore Best Practices

Many significant topics will be discussed including:
- SGA sizing
- Redo log sizing
- How to configure a tablespace
- How to manage archive log files
- How to reclaim unused space

When: Thursday, 8/13/2009, 10:00 AM – 12:00 PM CDT.

Registration Information

MSSQL to Oracle DB Migration

forums@developer.bmc.com — Tue, 09 Sep 2008 10:07:54 GMT

I'm doing a POC to move the default MSSQL database to Oracle 10g. I'm editing the dbcopy.properties file with the mandatory parameters. My problems comes when I try to use the hostname listed in the Central Admin System Database page in the dbcopy.properties file variable "src.db.host"

Central Admin System Database

DBMS hostname or IP address: QCLU628\MSSQL2

DBMS type: MSSQL

Port: 1433

Database / SID: DEV_BMTART_2

Username: DEV_ARTUSER

dbcopy.properties file

# Host Name (mandatory)

src.db.host=QCLU682\\MSSQL2 # two backslashes as one is stripped out

# Database Name (mandatory)

src.db.database=DEV_BTMART_2

# Schema Name (optional)

#src.db.schema=dbo

# Database User Name (mandatory)

src.db.user=DEV_ARTUSER

I'm not an MSSQL person and I know the "src.db.host" is wrong. I've tried every combination I can, including just the IP address.

QCLU628 resolves to 10.5.10.34

but the dbcopy tools still reports

java.net.ConnectException: Connection refused: connect

Any idea how I use QCLU628\MSSQL2? It was set up before I took over TM ART and that person as left.

Thanks,

Martin.

pconfig or commiting changes to KMs?

martin.caren@logicacmg.com — Mon, 25 Mar 2002 08:29:00 GMT

Hello,

I have been using Patrol for around 3 years now. When I first started I was used to making changes to KMs from the developer console and then committing them to an agent. I've been away from Patrol for about 1 year and now it seems that it is preferable to override parameters from a console and store these in the Pconfig "thing" (for want of a better word). Has there been a deliberate shift away from commits towards storing changes in pconfig? Is there any whitepapers or articles available from BMC? What are the preferences out there in user land?

Thanks in advance.

Automated Agent maintenance (fix_hist)

diane.graves@providence.org — Tue, 04 Mar 2003 20:02:54 GMT

Mid-Tier 7.5 on mobile devices?

forums@developer.bmc.com — Mon, 02 Feb 2009 11:03:27 GMT

Will 7.5 work on Android's browser as currently in 7 menus don't work correctly?

SAN/NAS and fabric/network/device baseline request

forums@developer.bmc.com — Mon, 22 Jan 2007 17:22:50 GMT

Hi ,

Bit of a request for info really.... does anyone have a threshold baseline for EMC Enterprise Control Center (aka the old Patrol Storage Manager) ?

It doesnt have to be a KM style document as I am looking for the basics (objects , values etc ..) and am happy to translate it later to a KM type format, equally any "best practice" documentation on monitoring SAN and NAS devices and their associated fabric and devices.

Good KM baselines for any of the old "Patrol for storage devices/networks" products may also help.

I have a pretty good ideas of the key life signs to look for but would appreciate anything anyone has out there.

Multi-Tenant Implementation (real-world)

forums@developer.bmc.com — Fri, 24 Oct 2008 00:47:09 GMT

I would like to know how this should be implemented based on real world practices.

A customer has 3 distinct groups of users in Remedy and a fourth for foundational data (people records)

Group A - Service Desk (help desk ticketing)

Group B - Facilities

Group C - Security

Group D - People data

Group A wants to be able to pull information regarding people data in their Incidents to use them. This is not an issue if they put the Group D company name in the contact information section. This causes an issue under the Categorizations because the company name that SHOULD populate is Company A (this is not the case and they have to manually switch it to allow the context categories).

What they overall want to do is login as Group A, access the people data from Group D, and log an Incident using the categorizations from Group A.

Is the best way to handle this via multi-tenancy in order to keep each one of their information separated but still use the people data?

Should they just have their own views and just use the Group D database all together?

Is there another way in which this should be handled?

If more information is needed, please let me know.

patrol integration for ito - cluster

rastislav_danis@tempest.sk — Wed, 05 Oct 2005 16:22:24 GMT

has anybody ran petopcsrv communicating (using UDP) via logical ip used in cluster package ? (not via physical ip of node)
is there any workaround for this ?
any info helps

Tomcat memory grows and crashes

forums@developer.bmc.com — Thu, 08 Oct 2009 20:36:47 GMT

Below is summary of our issue and investigation...

Incident

Users experience slowness in the response of the Remedy thin client (Mid-Tier) when using the ITSM applications. They also experience getting a HTTP 500: Page Not Displayed error that appears at certain times during the day.

Incident Investigation

The HTTP 500 error normally indicates that the web server is not running (crashed or stopped manually). In this case, it was identified that Apache Tomcat web server, which is used by the Remedy Mid-Tier crashes and restarts. During this period of crash and restart, is when users will be experiencing the HTTP 500 error.

Further investigations has revealed that the Apache Tomcat, when restarted, uses an initial RAM usage of about 200 – 300 Mb. In time, this memory usage continues to increase in a somewhat consistent manner to up to 1.4 Gigabytes. Steeper increases occur between intervals when Tomcat utilises between 50% and 90% CPU, this would indicate a period of high usage of the thin client.

Tomcat would then crash for the reasons that have been identified at this stage, as below:

Users perform certain functions within the application that may place a requirement for a high usage of the Tomcat, when it is at the higher level of memory utilisation.
Tomcat’s garbage collector performs its operation, and this crashes Tomcat, because of the high memory utilisation. The trigger of the garbage collector is due to the first bullet point above.

We have recently implemented the SRM module, from which point there has been a noticeable increase in the number of times (per day) that the service crashes - to an average of 2-3 times.

As SRM is our Customer interface, and we have approximately 20,000 such Customers, logically the increased load on the mid-tier is playing some role here.

We have spent alot of time looking at the prefetch configuration, and whilst it has made some minor improvements in performance, the original issue is persisting.

Has anyone experienced this particular issue? Does anyone have SRM installed and utilised by a similarly sized (or larger) base of Customers?

Thanks in advance.

store text file data into BMC Patrol

lor.her@yellowcorp.com — Mon, 27 Jan 2003 22:00:03 GMT

I have a text file that have 7 column and I want to store it in BMC Patrol. The column are list below.

Service Calls Avg. Dev. Max. Min. # Fails
svbag 34 3.45 0.01 24.98 0.89 3
svsed 35 2.50 0.11 20.88 1.89 1

Are there any sample KM and/or PSL script the I can copy and/or modify to store the above data in BMC Patrol? For example I want it to look like below.

svbag
Calls.
Avg.
Dev.
Max.
Min.
#-Fails.

SDK for Marimba

forums@developer.bmc.com — Sat, 14 Feb 2009 20:17:46 GMT

Is there SDK document like "Patrol Enterpise Manager SDK Reference Manual" for marimba out there?

Trendlines in Perceive?

jason@jcary.com — Wed, 21 Apr 2004 15:19:20 GMT

I'm relatively sure this functionality doesn't exist currently, but is there any chance a future version of Perceive will contain trendlines? This would be very helpful to look at disk free space, CPU utilization, and other similar metrics to "see" whether the utilization of a system is going up or down over time...

I know there are other ways to do this, such as exporting the CSV values into Excel, but I'm curious to see if it "can" be done in Perceive either now or in the future. We're looking to use Perceive as our front-end interface to our customers, and this would be a nice addition to have...

Any help/thoughts/comments are appreciated!

Size limit to pconfig DB?

forums@developer.bmc.com — Fri, 22 Mar 2002 16:05:00 GMT

Is there a size limitation to how big the pconfig DB can get? I remember there was a size limitation for the length of a pconfig variable, but I wasn't sure about either variable name length, or entire .cfg file size limitations.

Anyone?

How can block a save when the user clicks save

rtadayo@southernco.com — Mon, 22 Jun 2009 15:28:23 GMT

I want to know when a user clicks save I wan't to check something and if it meets the requirment then go though with the save else tell the user he has to do something different.

So, how do I get behind the save button and run workflow to control if the save executes.

Customizing Incident Form (HPD:HelpDesk)

forums@developer.bmc.com — Mon, 10 Aug 2009 15:12:18 GMT

Hello All,

I have done fresh installation of new test system ARS 7.5 / ITSM 7.5.01 , our current production is v 6.3.

Our helpdesk is so used to v6.3 that they are requesting me to customize new helpdesk (v 7.5 ) to look like v 6.3.

After the fresh installations my next step is to move to foundation data uploads.

I need suggestions from you all regarding customizations. Although customizations are not recommended by BMC but this might be the business requirement to make the work of our helpdesk folks easy.

Should I go ahead and do foundation data uploads and then do the customizations on incident form (HPD:HelpDesk) or is it wise to customize the form first and then do the foundation data uploads. Also what do you all think, customizing Incident Form and making it work , how much time would it take ?

I am estimating around 2-3 weeks.

Please advise.

Thanks,

Raj

How to delete old data?

forums@developer.bmc.com — Mon, 10 Nov 2008 08:40:13 GMT

Hello!

I need to clean-up my ITSM database and CMDB after it has been filled with test-data by QC.

I have some questions about data management in ARS:

1. How to delete old Foundation Data (company, staff, support groups etc.)?

I have tried to change their state to "Deleted" and just delete them with CTRL+D, but then I had problems with importing data with Data Management Tool (Validation Error: Duplicate Record On Target Form).

2. How to delete old Process Data (incidents, tasks, CI's etc.)?

Vova

How do you get the request ID back to 1

rtadayo@southernco.com — Thu, 21 Aug 2008 15:20:26 GMT

I have been doing some import testing and of dummy records. I now want to set Request ID back to 0000001.

Can it be done?

Reading / Updating database

forums@developer.bmc.com — Wed, 25 Apr 2007 15:07:56 GMT

Hi,

Just wondering if anyone has managed to read and update directly into the database. We need to update the System Label / HostName and this is not possible from the cli, but can be done from the Gui.

Also is there a way of running pslsp code without it being embedded into the webserver ? This is they way that it is done from the Gui - but I need to create an automated batch job to perform the updates.

Any help would be greatly appreciated.

PS: Have already gone through support channels to no avail.

Cheers,

Gav.

Process monitoring using PID

forums@developer.bmc.com — Mon, 17 Nov 2003 19:01:20 GMT

For many applications at my site it is not possible to use the PROCESS_PRESENCE KM to monitor processes because the process strings are not consistently the same. When the app starts it creates a PID file that I was hoping to use for monitoring the process.
I hope to develop a KM in which you can input a PID file to associate with a process name instead of a process string. Does anyone know of a KM out there that already does this? Any ideas will be helpful.

Help: how I can connect Remedy user in C#

forums@developer.bmc.com — Tue, 10 Nov 2009 15:30:39 GMT

Hello,

I'm really a newbie in Remedy and developing and I need your help!

In the past we achieved this with a VB script, now we want to transcode the script in C#

This is the situation:

In a running Instance of Remedy User on the client PC I want

to fetch data from a form (the active trouble ticket)

In VB for connecting to the the Remedy form the code looked like this:

...........

Const FIELDID_TICKETNR = 1

set RemedyAppl = GetObject(,"Remedy.User") '<--- These two lines are where I get stuck

Set RemedyForm = RemedyAppl.GetActiveForm()

myTicketNr=RemedyForm.GetFieldById(FIELDID_TICKETNR).Value '<---I think this is not a problem as soon as I am connected to the Remedy!

............

I hope there is a way to transcript this in C#.

I need this in C# and I need really your help.

Thank's

Monitoring Logging files on UNIX

ken_beck@bmc.com — Fri, 01 Apr 2005 08:18:08 GMT

Hello,

I like to know an easy way to configure logfile monitoring Unix logfiles from within PCM.
I did try (after installation) to disable to logfiles which are by default enabled. The only way I did succeed was using the console en filling in the form. After this I did load the configuration into PCM but there was al lot of new rules concerning the logfiles. Because i'm not a real Unix user it did confuse me a little (or more).

My question is:
Is it possible with a few simple rules in PCM to enable or disable monitoring logging files.

If I'm not clear to you please let me know.
Thanks in advance.

Kind regards
Tom Smit

PemnSendIdentity() allways returns 1

forums@developer.bmc.com — Thu, 25 May 2000 04:08:24 GMT

PemnSendIdentity() appears to return 1 whether or not the encrypted password was correct.
Note also that PemnSendIdentity() prints out the message "PEM Check failed: file "em.c", line 612" to stdout whenever the encrypted password is incorrect, even if a message handler has been previously registered via PemnRegisterUserMessageHandler().
This message gets printed out by PemnSendIdentity() before returning to the calling function, which leads me to wonder why the function's still returning an OK status (ie 1).
<hr>
You are correct... and actually that's not a bug.

This comes from the manual :

The PemnSendIdentity() function returns TRUE if the identity
information is sent to the PATROL Agent. The function returns false if
the identity information is not sent to the PATROL Agent.

And yes the message is actually "send"...and this doesn't mean the identity is correct at all.

"PEM Check failed: file "em.c", line 612" : This message will probably get printed if you didn't use a correct encrypted password.
Indeed, if you just try to make an encrypted password yourself, this "CHECK" might fail !

Hope this helps,
-- Geert

How does one move indexes to a separate tablespace if DB is Oracle?

forums@developer.bmc.com — Wed, 04 Feb 2009 19:51:42 GMT

Hello -

How does one move indexes to a separate tablespace if the database is Oracle?

I've not been able to find any discussion or documentation on the subject. Any URLs to samples or pdf's, etc. would be much appreciated.

Thanks,

Jim

Log KM 2.1 and Regular Expressions

forums@developer.bmc.com — Wed, 06 Apr 2005 14:00:25 GMT

I am not finding any AND logic in the regular expressions, just OR logic. I have cases where there is a need for this AND that AND something at this field. I also have this AND that AND NOT something else. With only two fields, only one AND is accomodated. I need to use the AND within the regular expression itself. The OR regular expression is the only thing documented.

Does any one have any suggestions, or an AND laying around some where?

jrhayes

BMC Service Request Management Workshop Document/Template

forums@developer.bmc.com — Tue, 27 Oct 2009 13:43:38 GMT

We are starting a new project envolving SRM implementation in a customer and would like to know if BMC has any workshop documentation with suggestions of activities to do during the workshop phase. I've seen documents similar to that for Topology and SLM on the community, but haven't seen any for SRM.

Once again, thanks a lot.

Sidney Cancissu Junior

ITIL Service Manager

Change the look and filds in "Display a list" Aktive Link -> Set Filds -> "Display a list"

forums@developer.bmc.com — Fri, 20 Mar 2009 09:55:06 GMT

is it posible do do it? the OOTB list look ugly and nos not include al the filds i need.

If yes where to do it? Thx

Mike

my setup: ITSM 7.1 patch 003,Solaris 10, Oracle 10g, OAS for Mid-Tier

Deleting Incidents

forums@developer.bmc.com — Fri, 23 Jan 2009 16:32:13 GMT

We are creating several test incidents in coming week.I will like to clean all the incdidents.I tested that deleting an incident deletes related

record from other form like HPD:Worlog etc.My question is deleting an incident record is sufficient or do we need to delete some records from other forms as well like SLM,tasks etc.

Please reply

Dashboards and ARS connection

forums@developer.bmc.com — Mon, 26 Jan 2009 23:15:03 GMT

Hi all,

We have configured all Dashboards pods against Preproduction environment (ARS/ITSM and PORTAL databases). Now, we want to change this configuration to connect with ARS/ITSM and PORTAL production environments databases. Will we lost our pods configuration parameters? Or Dashboards maintains this configuration data? If we change DB parameters, will lost pod configuration?

Thanks and regards,

Can Portal detect changes to a SNMP value?

forums@developer.bmc.com — Tue, 15 Sep 2009 18:06:07 GMT

Trying to setup monitoring for BES using SNMP.

I was thinking about creating a new PM, with the SNMP MIB provided by RIM, but have a question regarding how I may detect changes, or lack there of, in the values provided by certain OIDs.

BES MIB provides certain values for example like number of messages pending or delivered etc. Using traditional threshold such as greater than or less than certain value will not suffice in this case, since the number just grows over time. What I need to be able to detect is if the number does not change in X amount of time or for certain number of collection interval. I would also need to detect the difference between the last collected value and the current collected value, e.g if the difference in the pending messages count is >100 for example between the collection, I know that the system is overloaded, or there is an issue somewhere preventing the messages from being processed in timely manner.

Any ideas or suggestions?

Thanks in advance!

BPM Express for SQL Server credentials

forums@developer.bmc.com — Wed, 14 Oct 2009 22:41:27 GMT

On Portal 2.6, and trying to monitor SQL 2005 clusters.

What I am confused about is with the credentials Privileged Database Account, Database Monitoring Account, OS User account.

If I have a domain account that is in local administrator group of the SQL Server machine, this will by default grant sysadmin access to the SQL Server, as well as local admin access to the machine itself. How come I cannot simply use this account to have Express for SQL Server monitor the server? Is this possible? I do not want it to automatically create roles, groups, and grant specific permissions to each of the databases. And even if I try to use this automatic configuration setting, it seems I cannot get it to work properly. I don't understand why it requires a specific user account that has specific permissions to all the databases, and also requires Log on as a batch job permission on both RSM and all the SQL servers.

Could someone list out exactly what settings and permissions are required for these three account types to work with or without the automatic configuration setting?

Thanks in advance.

SRM 2.0 Vs ITSM 7.x

lsolda@delos.it — Wed, 10 Oct 2007 08:13:25 GMT

When you install SRM 2.0 on top of ITSM 7.x there are some implications at least on the Requester Console. It's disable and if you enable it some functionalities are not as before the installation. We did some customization on the following Objects we would mantain:

RQC:ServiceRequestConsole
RQC:ServiceRequestWizard

SRM:Request
SRM:AppInstanceBridgeHPD:IncidentInterface_CreateHPD:Help DeskSRM:QuestionTemplateSYS:Form Field Selection
Is there anyone who is aware of the impact of SRM 2.0 on these objects? Is there a backward compatibility whit Requester Console or the SRM 2.0 would definitely discharge Requester Console and similars?

Thanks
Luca

Console Server 7.5 Compatibility?

tim@mintoskatingclub.com — Tue, 08 Mar 2005 20:47:12 GMT

Does the EM-connect work with the new 7.5 Console Server?

Organization Table: Org Name & Department Required?

forums@developer.bmc.com — Thu, 12 Feb 2009 00:04:38 GMT

Is it true that the Organization Table requires both an Organization Name and Department set of values before allowing an entry to be created?

If so, is there any easy way to disable that or would that require customization?

best Startup and Stop script

forums@developer.bmc.com — Fri, 20 Sep 2002 21:20:51 GMT

Hi

I have this in my S and K scripts

S100patrol

if -x /usr/local/patrol/PATROL3.2/PatrolAgent ; then
/usr/local/patrol/PATROL3.2/PatrolAgent
fi

K100patrol

pid=`/usr/bin/ps -e | usr/bin/grep PatrolAgent | /usr/bin/grep -v grep | /usr/bin/awk '{print $1}'`
["$pid" != "" ] && kill $pid

the above is ok or is there any standards for patrol......

Thx in advance

Monitoring Sybase tables/devices/triggers

matthias.rabast@ubs.com — Tue, 10 Jul 2001 15:34:00 GMT

what is the recommended way for monitoring sybase dataserver processes; and how can the load of pem agc database be split over more devices to get performance benefits ?

Which tools are the best ?

Foreful manual propagation of events from one cell to another

forums@developer.bmc.com — Wed, 01 Jul 2009 16:02:02 GMT

I ahve restarted my SIM cell and it has taken a good 1 hour to rebuilld the databse.

Now, instead of waiting for my multiple BEM cells to propagate the events to SIM, i would like them to propagate the events immediately.

I know there is a command for the manual propagation of events (according to the propagation rule / policy setup). Can anybody help me with that?

Asset Management upgrade 5 to 7.1

forums@developer.bmc.com — Fri, 14 Mar 2008 19:22:11 GMT

We are planning to go for Asset management Upgrade from version 5.x to 7.1.
The current system is heavily customised one with lots of integration and automated reports (both are using Shell and Perl heavily) and the primary requirement is to use in the CMDB advantage with Version 7 apart from other OOB advantages.

So we are planning to customize the upgraded version inculcating the requirements from the current systems and taking the advantages of OOB features which the customer wants to have.

Here the complex areas are integrations and Data migration (as they want their current data into the upgraded system)

I want the grooup suggestions on how to go about the complex areas and any pointers to related docs or also welcome.

accessing impact explorer from portal

forums@developer.bmc.com — Fri, 15 Dec 2006 10:12:47 GMT

If i access portal with user group FULL ACCESS i can see under tab CONFIGURE tasks - IMPACT EXPLORER and log into it. If i setup a user as service operator I do not see impact explorer. I setup a new user group based on service operator. I cannot seem to get IMPACT EXPLORER under CONFIGURE tasks no matter how i set permissions. Does anyone have any ideas/answers?

PORTAL DATASTORE BEST PRACTICES WEBINAR 8/13/2009

forums@developer.bmc.com — Fri, 31 Jul 2009 16:29:39 GMT

Mark your calendar!

BMC Software, Inc. will be hosting a Webinar on Portal Datastore Best Practices

Many significant topics will be discussed including:
- SGA sizing
- Redo log sizing
- How to configure a tablespace
- How to manage archive log files
- How to reclaim unused space

When: Thursday, 8/13/2009, 10:00 AM – 12:00 PM CDT.

Registration Information

VMWARE Adapters vSphere 4 support

forums@developer.bmc.com — Fri, 04 Sep 2009 13:55:24 GMT

Hi All!

Do we support VMware vSphere 4 Enterprise Plus on our VMWare connectors (any)?

Thanks.

IBRSD installation files/binary files

forums@developer.bmc.com — Tue, 30 Sep 2008 15:49:56 GMT

Let me know where i can found the exceutable files/binary files for installing IBRSD. is this available in BMC.com?

when I checked the integartion of IBRSD document, it says The BMC Remedy Service Desk Integration installation CD, included in the Impact Solutions kit.

what is Impact Solutions and where i can found?

regards

ravindra

SessionID like variable in Remedy

forums@developer.bmc.com — Fri, 20 Mar 2009 09:45:07 GMT

Hi,

I have a requirement where I need to track Users Login and Logout Time along with certain User activites and Push the entries to a backend form.

The Idea is create one record per user session in a form.
1) Record User Login time
2) Record the desired activities as reqd append to same char field in the form when user perform those activities
3) Record their logout time.

I am planning to write an AL on load of home page, to push a record to backend form including UserLogin Time and other values .
The problem here is that I am not able to get a unique variable to track the User session. I cannnot use GUID because if the User Open the Home Page manually again then the GUID is likely to change although user has not logged out.

I need the variable to same in the entire session from login to logout

Any suggestions ??

Thanks,
Raj

Configuring incoming emails in ARS 7.1 using exchange server 2007

forums@developer.bmc.com — Mon, 16 Mar 2009 12:02:44 GMT

Hi Team,

Please help me !!!!!!!!!

We are using exchanger server 2007 and ARS 7.1. I checked in compatibility matrix and found ARS 7.1 is compatible with echange 2007. But the problem is we havent enabled pop3( or any other protocols which are available for incoming ) on exchange server . According to our exchange admin he says they have configured RPC over HTTP instead of POP.

Now my question is how to configure this in Email mailbox configuration in ARS System.

Please Suggest,

Regards,
Salma

SR creates Incident assigned to a Group based on requester location

forums@developer.bmc.com — Tue, 10 Nov 2009 15:57:55 GMT

I was wondering if anyone has done this and like to share their knowledge/experience:

We would like to set up a service request that generates an incident and dynamically assigns the incident to one of 20+ field support groups based on the requester's location.

ARS 7.1

SRM 2.2

ITSM 7.0.03

Thanks,

Eric

Atrium Core Console not visible 7.5

forums@developer.bmc.com — Fri, 12 Jun 2009 10:59:26 GMT

Hi All,

I have installed Atrium 7.5 and it was successfull installation. But when I login to the User tool and try to open it through the quick link - Atrium Core Console; it displays - "This program cannot display the webpage". Any thoughts?

Requestor Console problem

forums@developer.bmc.com — Fri, 02 May 2008 11:52:29 GMT

Hi,

Whenever I tried to create a incident from Requestor consloe the Request Id is seeting to In progress, in the requestor console table.

And I need one more thing, whenever we modify the incident, the change should be reflected in the SRM form. I am using the SRM:RequestInterface_Create form to create SRM through Incident. Can you let me know which interface form we need to use for modification and any Action keywords which we have to use?

Thanks
Ramesh

JDBC vs. CMDBf for Federating data

remedyrick@gmail.com — Thu, 02 Apr 2009 15:33:47 GMT

What are the benefits and drawbacks to using each approach?
Under what circumstances would one choose one solution over the other as a federation solution?
What are the effects of each on the levels of throughput, performance, and interoperability that are expected or acheivable?
To what degree are they both platform-agnostic?
Are there better and/or faster ways than either of these two methods?

Websphere in a shared environment

rfronhei@amfam.com — Wed, 26 Jun 2002 07:30:00 GMT

I'm looking for a way to successfully characterize workloads in a shared Websphere infrastructure.

Most of the Websphere applications I've run into are three tier, from this modeler's perspective: Web server, Application (Websphere) server, and database server.

Characterizing the database work isn't difficult -- some of it is done in DB2 on the mainframe and I don't have to worry about it (for now). Most of it hits dedicated Oracle instances, which are easy to characterize out, even without the Oracle collectors.

Characterizing the web server hasn't been a concern, either.

The problem for me has been the shared (across multiple applications) Websphere server. All java, all the time, and no other information to help me figure out which application is carrying the day on the server.

Does anyone have any techniques for getting inside the java processes or any ideas on how I can get some better granularity in a shared environment?

Rich

Issues with SNMP Adapter Installation

forums@developer.bmc.com — Mon, 29 Sep 2008 08:21:01 GMT

All,

as the above subject suggests....we are having a little issue with the installation....

One of the Pre-req's is to set the terminal service setting " delete files on exit " (or words to that effect) to " NO "

this has been set correctly (i.e to " No" ) but when the installation is then ran again the same error comes up stating that the above setting needs to be set to " No ", and then stops.

Anyone else had issues with this ? .... any thoughts ???

as always.....thanks in advance...

Mike.

How to change the ranges without restarting the Agent ?

forums@developer.bmc.com — Wed, 06 Oct 2004 15:01:14 GMT

Is it possible to change dynamic the ranges of a parameter through a Km
without restarting the agent
Calling
pconfig("REPLACE","/___tuning___/TEST/TEST/TestParm","1, 1, 300, 0, 0.0, 0.0, OK, 1, 1.0, 1.0, ALARM, 0, 0.0, 0.0, OK, 0, 0, 0, 0, 0, 0, EOD,");
from the Km i have to restart the patrol agent.
Is there any other way to change the parameter ranges dynamically?

Regards

Does TD discovery zVM, the mainframe virtual machine hypervisor

david_pickering@bmc.com — Mon, 02 Feb 2009 04:33:26 GMT

I know that with the TD extensions we can discover LPARs, and SYSPLEX but do we also discover zVM?

Thanks

Monitoring Sun storage 6920

forums@developer.bmc.com — Wed, 14 Jan 2009 07:29:26 GMT

Hi ,

I am using BMC Performance manager express , i need to monitor hardware of Sun Storage 6920.

The trick is that this device is connected to a server on a USB port and it communicates through this port. The storage device uses the servers IP and using which the console can opened on the server.

Need help if there is any specific KM for monitoring this device or any alternate method for monitoring the device

Control-M sysout email & paging facility

forums@developer.bmc.com — Thu, 24 Feb 2005 05:04:53 GMT

Hi Moderator & all,

I have:
* Control-M/Enterprise Manager Server 6.1.02.05 (HPUX)
* Control-M/Enterprise Manager Client 6.1.02.05 (W2K)
* Control-M/Server 6.1.01 (HPUX)
* Control-M/Agent 6.1.01 (HPUX)

One of my client required me to set up Control-M mail & paging facility. The scenario is:
If there is a failed job (ended NOTOK), Control-M will send email / page the related goup (for example: UNIX group, etc).

Anyway, I come up with this following procedure to set up CTM mail / paging facility. FYI: for email, we depend on UNIX mailx & for paging, we depend on paging software that already installed on the server.

Here are the steps of my procedure:

*Defining a new shout destination table on Control-M Server<br />----

<br />1. Logon as control-m user<br />2. run ctmshdst and create UNIX_MP shout destination table<br />ctmshdst add UNIX_MP unix_mp <script full path name> P<br />3. run ctmsys utility and check that the new table is already created<br />select UNIX_MP<br />Destination Type = P<br />Address Type = S<br />Logical Name = unix_mp<br />Physical Name = <script full path name><br /><br />Setting up SYSOUT mode to 644<br />----
<br />1. Edit OS.dat file<br />2. Add this following parameter<br />SYSOUT_MODE 644<br /><br />Creating email and Paging Script<br />----
<br />#!/bin/ksh<br />#<br />########################################################################<br />#<br /># This script execute from BMC job to send sysout to email and pager<br />#<br />########################################################################<br />#<br /><br />mailx -s $2 <email_group> < /tmp/$2<br />opt\attn\attn -a <page_group> $2 < /tmp/$2<br /><br /><br />*Setting Up the PostProc Job
----

In PostProc:
When = NOTOK
To = unix_mp

Sysout Handling:
Select “Copy”
File Name = /tmp/%%JOBNAME.%%ORDERID.%%RUNCOUNT

Anyway, please advice me if I miss a step or if the procedure is not quite correct.

Thanks heaps.

Difficulty in .net framework 3.5 SP1 installation through custom package

aruljothi.n@tcs.com — Wed, 03 Jun 2009 05:34:22 GMT

Hi Friends,

We have a requirement to install Microsoft .net framework 3.5 SP1 execution file of about 2.8 MB size.( http://www.microsoft.com/downloads/details.aspx?FamilyID=ab99342f-5d1a-413d-8319-81da479ab0d7&displaylang=en )

While executing the file manually, it will download about 10-30 MB of files from intenet.

When i tried to install it through cusom package, duing the internet download progress, there is a message as "Reestablishing connection with server(attempt 5 of 5), then the installation fails with the below message

"Microsoft .net framework 3.5 SP1 has encountered a problem during set up.Setup did not complete correctly"

Note:

Internet access is good in tested machine.

Is it possible to install this to end points through custom package?

With regards,

Jothi

How can I automate reports?

forums@developer.bmc.com — Wed, 05 Nov 2008 08:52:08 GMT

Hi all,

I need automate reports from CMDB, because we'll use a web-service that will request reports from CMDB. Is it possible?

I use ARS 7.1.00 Patch 003, and CMDB 2.1.00 patch 003. Thanks in advance for your help.

Regards,

Iván.

running cell as non-root user

johan.landerholm@addpro.se — Tue, 06 Oct 2009 15:00:42 GMT

Hi All,

I would like to create an integration between an apache-php server and a BEM cell.

I have scripts to use the msend/mquery utilities from php.

But, the permissions on the /opt/bmc/Impact directory is so tight, so I need to run apache as the root user = BAD IDEA!!!

Has anyone sucessfully managed to have an additional cell running on the same machine as the other BEM software, but running as a non-root user ?

I understand you can do this on another machine, but I want to run it on the same machine.

Best regards,

Johan

Full Report Insertion Time

forums@developer.bmc.com — Tue, 28 Apr 2009 13:03:22 GMT

I want to find out how long it take everyone else to get an full report inserted into Microsoft SQL database. It's taking us 4 secounds. I think it's bit high... Can anyone out look at the plug-in log and tell me how long it's taking for you?

Basic assitance for SLM

forums@developer.bmc.com — Fri, 01 May 2009 10:39:02 GMT

I am a new user to the SLM module and I have been tasked with setting up both SLA and OLA.

I am creating targets within the module and defining them to be between our Customers and our service desks (SLA) and between our internal support groups (OLA).

We are not managing services in the strictest sense; we only want to better manage and report our incidents, through their lifecycle.

So the only criteria I am interested in is the Priority (low, medium, high, critical).

I am looking for a way to both effectively start and stop OLA between support groups/helpdesks when the ticket is escalated. I have been trying to use the "Transfers between group" field, but this appears only to start the clock on the defined targets when there is a name in the "assignee" field.

Can anyone offer any help? Or does anyone know a good way that I can build these generic targets for incidents that will move between various support groups. I do not really want to set up specific ones because we have 100's of groups, thus 1000's of possible combinations to create

Many thanks for the help

Craig

Monitoring of individual parameters

forums@developer.bmc.com — Tue, 01 Mar 2005 01:07:35 GMT

Folks,

Recently, I've had problems because suddenly DCM ends and collector never populate CPUCpuUtil & other params from CPU, so I wonder if there is a way to check if they are populated or not?.

Any help would be very appreciated.

Comparison Between BMC Configuration Automation for Clients 7.5 and 8.0

forums@developer.bmc.com — Fri, 06 Nov 2009 13:01:37 GMT

Hi,

Can anyone share me the Comparison between BMC Configuration Automation for Clients 7.5 and 8.0 version. I would like to upgrade Marimba infrastructure from BMC CM 7.2.01 to BMC CA 7.5 Or 8.0.

This helps me to decide whether to adopt with BMC CA 7.5 or 8.0 based on features availability.

Thanks in advance

Displaying VMWare and other Virtual Server info in Perceive

forums@developer.bmc.com — Wed, 15 Jun 2005 14:12:35 GMT

So I've read here that 7.1.23 will offer reports for VMWare and other enhancements. Is there apackage available to retro-fit these metrics to 7.1.22? I'd like to start playing with them and didn't want wait.

Adding programs to DEP Exception via script...

forums@developer.bmc.com — Wed, 04 Feb 2009 20:41:47 GMT

Has anyone done any script work to add applications to the DEP exception list? I'm working with a customer who has roughly 20000 desktops which have a mix of machines for which some have DEP on and others are off.

Performance Assurance for Virtual Servers : bmcvmwcollect.exe (5876:4852) perl sub routine collect_data() returned following error:

maandjis@bouyguestelecom.fr — Tue, 07 Apr 2009 09:20:02 GMT

When I configure "BMC Performance Assurance" from VMware ennvironnement with option "Discover from VC List" , the collect is failed

Log : bt1shkewv6-bmcvmwcollect.exe-noInstance.log
Mon Apr 06 09:52:47 2009 bmcvmwcollect.exe (5876:4852) collects bt1shkewv6 using bttd0001\svc-patrol account
Mon Apr 06 09:52:51 2009 bmcvmwcollect.exe (5876:4852) ConnectServer OK
Mon Apr 06 09:52:53 2009 bmcvmwcollect.exe (5876:4852) perl sub routine collect_data() returned following error:
Mon Apr 06 09:52:53 2009 bmcvmwcollect.exe (5876:4852) failed to init vmwObject object

exemple :

BT1SHK72 C:\Program Files\BMC Software\pp_7.4.10_agent_patch_Windows.latest>"C:\Program Files\VMware\VMware VI Perl Toolkit\Perl\bin\perl.exe" "C:\Program Files\BMC Software\PATROL Perform\BEST1\7.4.10\bgs\UMXscripts\bat\collect.pl" getData bt1shkewv6 bttd0001\svc-patrol xxx

SOAP Fault:

-----------

Fault string: A specified parameter was not correct.

querySpec.interval

Fault detail: InvalidArgumentFault

Environement :

BMC Performance Assurance for Virtual Servers, version 7.4.10 (windows)

VMware Infrastructure SDK 2.0.x

VMware Infrastructure API Toolkits VMware 1.6

ESX : 3.5

Virtual Center : 2.5

BMC-IMC050007F: Missing secondary location for High Availability Cell Admin

forums@developer.bmc.com — Tue, 09 Sep 2008 11:56:27 GMT

Hi all,

I am trying to setup an HA cell for the very first time (I am test on the Admin cell) but I can't get it to start. I did add both primary and backup host:port in mcell.dir

cell Admin mc server1:1827 server2:1827

cell IAC mc server1:1827 server2:1827

I also set proper info in mcell.conf

CellDuplicateAutoSwitchBack=No

CellDuplicateAutoFailOver=Yes

CellDuplicateFailOverStartTimeOut=300

CellDuplicateFailOverTimeOut=90

CellDuplicateMode=1 (or 2)

But I get

BMC-IMC050007F: Missing secondary location for High Availability Cell Admin

error and cell won't start

What did I miss ?

Thanks.

Jean-Sébastien

Push to AR System Email Messages

forums@developer.bmc.com — Wed, 12 Mar 2008 13:02:34 GMT

Dear all,

An odd one, we were using notifications to send e-mails, but would like to push fields to AR System Email Messages.

Whenever we do this, the 'Mailbox Name' is not kept. It always defaults to the Default Outgoing Mailbox, rather than keeping and using the one we specify.

Any ideas?

Graham

DEADLOCK RETRY When creating an Incident with a CI and a SLM Service Target related we always face a deadlock retry

forums@developer.bmc.com — Tue, 10 Nov 2009 16:52:54 GMT

Hi Community,

Environment Configuration:

AR Server Configuration:

Windows Server 2003 OS 4Gb Ram

AR System 7.1 patch 5

3 servers in server group using load balancer in front of them

Database:

UNIX based Oracle 10g database

Impacted Applications:

BMC Incident Management 7.0.0.3 patch 7

BMC Service Level Managemt 7.0.0.3

BMC Service Request Management 2.2.0.0 patch 1

Problem:

When we create an Incident that has a service target attached we always log a DEADLOCK retry

Client Side Logging:

06475: <SQL > <TID: 0000007308> <RPC ID: 0006058359> <Queue: Fast > <Client-RPC: 390620 > <USER: co13429 > /* gio set 17 2009 10:55:39.8610 */UPDATE T1353 SET C400036200=1253280237,C5='co13429',C6=1253177739 WHERE C1 = '000000000084211'

06476: <SQL > <TID: 0000007308> <RPC ID: 0006058359> <Queue: Fast > <Client-RPC: 390620 > <USER: co13429 > /* gio set 17 2009 10:55:43.7500 */DEADLOCK RETRY

Server Side Logging:

13691: <SQL > <TID: 0000008160> <RPC ID: 0006053846> <Queue: Fast > <Client-RPC: 390620 > <USER: co13429 > /* gio set 17 2009 10:51:37.3160 */DEADLOCK RETRY

13692: <SQL > <TID: 0000008160> <RPC ID: 0006053846> <Queue: Fast > <Client-RPC: 390620 > <USER: co13429 > /* gio set 17 2009 10:51:37.3160 */UPDATE T811 SET C1000000206='INC000000094703: Prova DL3',C5='co13429',C6=1253177497 WHERE C1 = 'AAA000000023046'

............

T1353 SET C400036200=1253280002,C5='co13429',C6=1253177497 WHERE C1 = '000000000084197'

13703: <SQL > <TID: 0000002092> <RPC ID: 0006054043> <Queue: Prv:390640> <Client-RPC: 390640 > <USER: Remedy Application Service > /* gio set 17 2009 10:51:40.3300 */DEADLOCK RETRY

13704: <SQL > <TID: 0000002092> <RPC ID: 0006054043> <Queue: Prv:390640> <Client-RPC: 390640 > <USER: Remedy Application Service > /* gio set 17 2009 10:51:40.3300 */UPDATE T993 SET C301572000='AG001CC4BD12CCkfixSgs-

Tables involved are:

T1353 : SLM:EventSchedule

T993 : HPD:HelpDesk

T811 : AST:CMDB Associations

Cheers,

Nick

Maximum length returned by PemnBExecPSL call?

forums@developer.bmc.com — Wed, 19 Mar 2003 14:30:20 GMT

Hello Folks,

I can do this via my own tests, but I wanted to get an official "blessed" answer from the knowledgeable BMC folks that patrol this board...

If I submit a PSL script via the PEMAPI PemnBExecPSL() function call to a Patrol Agent, what is the maximum amount of text that I can return to my calling function? Are there variables that I can employ to alter this?

Anyone?

Is it possible to diplay something other than the Label in the Map View?

forums@developer.bmc.com — Tue, 07 Oct 2008 22:00:24 GMT

Is it possible to display some other field for the Icons rather than the text in the Label?

Or better yet, is this Label field editable/can be manipulated?

Or even better, is there a document that shows from which data and how all the columns get populated?

The problem is that for switches and routers, it looks like TD likes to use "Serial Number:Object OID" for the Name, Label, Token columns/fields. Obviously, it is had to recognize the devices by the serial number...

Thanks.

parseQualification and getListEntryObjects is not working, please help!

forums@developer.bmc.com — Wed, 18 Nov 2009 12:01:47 GMT

I'm having trouble querying a 7.5 ARS server using the 7.5 Java API.

When running getListEntryObjects I get:

ERROR (226): Type of field, value, or arithmetic operation is not supported on the GetListEntry operation

Can anyone see what I'm doing wrong?

ARServerUser user = new ARServerUser(username, passwd, locale, server);

QualifierInfo qi = (QualifierInfo) user.parseFilterQualification(

"TRV:City", "'1' = '2'");

List<SortInfo> sortList = new ArrayList<SortInfo>();

sortList.add(new SortInfo(1, 1));

int[] fields = new int[]{1,2};

user.getListEntryObjects("TRV:City", qi, 0, 1000, sortList, fields, false, null);

Brgds

Trond

where to get pdf about cmdb integration with Discovery tools

forums@developer.bmc.com — Wed, 21 May 2008 13:30:38 GMT

Hello,

I want to populate data from discovery tools in CMDB,I am very new in this concept.
please give me some reference or location of pdf in which i get information about this types integration.

Thanx & Regards

Anuj Gupta

refresh result List on deleting a record in modify mode

forums@developer.bmc.com — Wed, 04 Jun 2008 12:19:39 GMT

I've a requirement where after the user searches for records...he is provided with a delete radio button(modify mode).Upon selection of the radio button a pop up should be displayed to the user and if he selects OK here...that particular record should be deleted.

I'm able to achieve the delete operation using Application-Delete-Entry.

But the problem is refreshing the records list...The deleted entry is still displayed in the records list !

I tried to close the existing form and again open a new one...but i had problem to close both the pop up window and the form...

Can you suggest something so that I would have the updated result list???

Thanks

Amar

AR System Searches Preference

forums@developer.bmc.com — Mon, 07 Jan 2008 15:35:58 GMT

Any idea what populates this form? I did not find any related workflow to this form.
If you could also include the Qualification (field ID 51000), I will greatly appreciate that.

Thanks much,
Subash

Service Categories - how to define display order?

forums@developer.bmc.com — Thu, 05 Feb 2009 00:49:56 GMT

Using SRM 2.2, unpatched on ARS 7.1 Patch 2

The Service Categories are not appearing in alphabetical order, they seem to be appearing in the order they were related to the company (either that or they are displaying in reverse alphabetical order)

Is there any way of getting them to appear in alphabetical order? I cannot see anything to define this on the Navigational Categories configuration screen.

CONTROL-M 6.4 Agent for HP-Nonstop (TANDEM) ?

christian.schwarz@itconcepts.biz — Mon, 16 Nov 2009 11:30:03 GMT

Is an Control-M 6.4 Agent for HP-Nonstop (Tandem) available?

If not, when will such an Agent become available?

How to input GMT in remedy form Date/Time field?

forums@developer.bmc.com — Wed, 05 Dec 2007 15:44:33 GMT

For Remedy form, I have some Date/Time field, how to set the default value to current GMT time (not local time)? Is the value in Date/Time field always local time?
How do I know it is GMT time or local time?

Improper ticket count in IM report

rameela.l@tcs.com — Tue, 16 Jun 2009 03:57:35 GMT

Hi,

When we query tickets using the full naming details, lot of tickets are missing in the report. For ex: If we search using a query for a Desktop IM report, by giving the %Desktop%; we are able to get all the tickets. How ever if we give the full naming convention like "Desktop Tower L2" we are getting an improper ticket count in the report.

Environment Details:

1) Operating System : Windows 2003

2) AR System Version / Patch : 7.1.0

3) Database Type / Version : SQL Server 2005

4) Mid-Tier Information : 7.1.0 Patch 4

5)Browser Configuration : 6 and Above

Kindly help me in troubleshooting this issue.

Thanks,

Rameela

PemnEventManage can not change status.

forums@developer.bmc.com — Wed, 07 Sep 2005 15:19:34 GMT

Hello all!

When attempting to use PemnEventManage from the PEM C API I get an error.

Here is the line of code:
PemnEventManage(s_hComm,oEventHandle,"PEMN_ACKNOWLEDGED");

Then (I am also receiveing messages using PemnRegisterUserMessageHandler) I get the following 2 messages:
WARNING: PEM-W Could not map event status PEMN_ACKNOWLEDGED
ERROR: PemnUpdateStatus: Illegal new status

I have also tried this with PEMN_DELETE and PEMN_CLOSE with the same results. I am a little confused as the documentation says that for the 3rd arguement:
The character string that contains the new status
that is to be assigned to the event.
Valid range:
• PEMN_ACKNOWLEDGED
• PEMN_CLOSED
• PEMN_DELETED

Please advise.

Service CI field

forums@developer.bmc.com — Mon, 16 Mar 2009 07:39:28 GMT

Hi All,

I am using ITSM 7.5, I have one doubt in this Could anybody tell me,

how the Service CI field would get populated on HPD Help Desk form.

-Suzan

freeBSD taild/spit

forums@developer.bmc.com — Thu, 17 Jan 2002 23:31:00 GMT

Has anyone run into a installation of freeBSD UNIX and installed taild/spit on it? Were there any compiling issues to be aware of?

Email Notification

forums@developer.bmc.com — Wed, 11 Feb 2009 19:59:28 GMT

Why the email notification is not sending to a BA, when a purchase request has been received by the user through "Purchasing Items" tab even though the business rule is correct?

Which Login Credentials Can I Use?

forums@developer.bmc.com — Sat, 08 Aug 2009 19:12:25 GMT

BMC Communities login (username and password) information is separate from login credentials used for SABA, BMC.com registration and Support.

If you are registered with SABA, BMC.com or others but have not yet registered for BMC Communities, you will need to establish an account (here) in order to gain access.

PEMAPI V3.4.00 PemnBPSLExec()

forums@developer.bmc.com — Wed, 11 Oct 2000 13:13:27 GMT

Hi all

What is the return value size limitation for the PemnBPSLExec() function when called?

If I submit a PSL script via this function to be executed on a remote Agent, I seem to be getting truncated results. Any thoughts?

Sample programs using arapi71.jar( Remedy 7.1 Java API)

forums@developer.bmc.com — Fri, 12 Dec 2008 11:19:36 GMT

Please update this thread with sample programs using Remedy 7.1 java api or any references on this.

Thanks in advance for any help.

PSL snmp_open() - encrypting the community string.

forums@developer.bmc.com — Wed, 26 Apr 2006 12:18:57 GMT

Hi Folks,

Anyone know how/if a community string passed in the 3rd argument of the snmp_open() function can be encrypted? I want to store this as a value in the Agent's pconfig DB, but I don't want it to be read.

Thanks
-Pat

process of deleting CIs which are not discovered any more

forums@developer.bmc.com — Fri, 11 Jan 2008 10:44:36 GMT

Hi,

Situation:
- CMDB 1.1, Marimba 7
- A Server is being replaced during a change request (server name is not changed)
- Reonciliation Identification is done with the server name (FQDN)
- attached you can find a small excel sheet with some CI details

Conflict:
In the excel you can see that i have two CIs in the CD dataset with the same name. One is marked as deleted (the old) and one is not. If the old CI is not deleted, reconciliation will not be able to give the correct recon ID to the new server CI.

Question:
Please tell me what is the best practice for the delete process?
Should this be a manual part of the change request (delete old CI or move it to another dataset)?
How is CCM handling this?

Thank you very much
Kind Regards

Logging an event in NT

juliankelly@hotmail.com — Wed, 17 Sep 2003 11:29:06 GMT

Hi,

Could someone please tell me the command to log an event in say the System log with a specific Event id.
Something similar to patquery -v sys -eventid 7000 which will look for such events,
I want to add one for testing purposes but the
KM Commands -> Utilities -> Log an Event
utility will only add an event id of 0.

Thanks,

Moz

SDE 9.6 and CTI

forums@developer.bmc.com — Thu, 28 May 2009 09:35:41 GMT

Hi,

does anyone built a CTI integration with SDE 9.6?

thanks,

Andreas

Agent creation_MySql

forums@developer.bmc.com — Mon, 01 Dec 2008 17:59:37 GMT

Hi,

When X-Module Studio is installed, a default code is generated. From this code, I have created a sample agent and integrated with ESS.

Now, I'm in the process of creating agent for Mysql. Since, I have not modified the sample agent code, it was easy to go ahead with it.

I need some inputs on how to change the code suitably according to the requirements to develop the agent for Mysql. Xmodule Studio 3.6.02 is being used.

For example, during account creation with the sample agent, "accounts.tdb" filename is included in the Accounts.java file.

Similarly, in the same file what should be the data entered? (instead of accounts.tdb), if an Accounts table exists in MySql and accounts created in ESS should be reflected in Accounts table.

Also, the host is the same for both ESS and MySql.

Setuid PatrolAgent

forums@developer.bmc.com — Wed, 20 Feb 2002 12:33:00 GMT

We have PatrolAgent as setuid root (I know, I know). But when I try to do something like cat'ting the /etc/shadow file via a system call in PSL, I get permission denied. The agent is actually owned by our local patrol user id if I 'ps' it. Anything I'm missing or not setting up correctly?

Securing a mid tier solution?

forums@developer.bmc.com — Tue, 30 Oct 2007 16:12:11 GMT

I was interested in how people deal with externally facing remedy systems that are exposed to the internet. How to make them as protected as possible.

SSL is one step, but there are other things that can be done.

I am looking at restricting access to certain IP address ranges etc, we already record all user access to the system (let me know if you want to know how to do this) and check up when users view other forms.

I was looking at the idea of using 1 time passwords for users with high level of access.

Any other ideas

Clearing text parameters

forums@developer.bmc.com — Thu, 25 May 2000 05:36:06 GMT

I am making a KM which will list some keys in the registry and output it to
text parameter type. I set the value like "set (base."/SampleText/value",
variable);" however the value keeps appending to the parameter SampleText.
Is there a way that I can reset the value every time it updates and not
retain the history on it?

Thanks

The PATROL agent will not append to the parameter unless you ask it to.
If you just set the text parameter with a new value each time, you won't have a problem.
However, if you keep the parameter open on the console (especially NT console), it will seem like it's appending, although this is not the case.

There is a namespacevariable "/clearText" which will allow you to clear the console output window.
I've seen that the UNIX console interprets this correctly, but an NT console might not clear the window...

That means instead of setting like this
set (base."/SampleText/value",variable);

You should set like this
set (base."/SampleText/value",get("/clearText").variable);

But again, this is just a visual thing that will force the console to clear the window.

Cheers,

-- Geert

PS : You should be careful when you do things like this :

olddata=get(base."/SampleText/value");
set(base."/SampleText/value",olddata.newdata);

Because this will append data and your parameter will start growing. This is NOT is history, because a text parameter doesn't write history, but in run-time memory (the agent has to store the data somewhere).

If you are not careful your agent might "explode" ...

Decode SNMP trap from a equipement with mib file

xavier.blaevoet@cdn.fr — Thu, 23 Mar 2006 11:09:56 GMT

:O Hello,

I'am a beginner in SNMP and I would like to know if is it possible to decode SNMP trap using a local mib file in a KM developpement. In my case I have iss.mib file, I receive trap from this equipement and I would like to decode it on my Patrol agent.

Thank's

Monitor Patrol offline parameter and the PatrolAgent health parameter

sdelafue@bmc.com — Mon, 25 May 2009 16:42:40 GMT

Hi to all:

I would like to monitor some offline PATROL parameters and PatrolAgent service or process.

I am working in an important proyect and the customer want a external monitor (.sh, perl, etc. script) that monitorize if the PatrolAgent is running or not and if the critical parameters are working fine. He wants to send to TEC an event if one of them case is happened.

Somebody knows how can I do it? Maybe with Patrol CLI?

Thanks in advance.

Best regards,

CAI Backend Error COnfiguration

niki.lentz@morris.com — Tue, 05 Aug 2008 16:05:49 GMT

We are having a problem with mid-tier incident tickets getting stuck "In Process" in the CAI form.

I am apparently set up as the recipient of the email notifications out of the system when this occurs and I need to change it so that my support team gets them instead.

Does anyone know where this is configured? The message subject is:

"ATTENTION: Request In Process encountered an event error with the back-end application."

Thank you
Niki

intel vPro and Marimba

forums@developer.bmc.com — Fri, 11 Sep 2009 11:33:24 GMT

Hi,

Does marimba offer any support for vPro?

RAM Upgrade for ARS 7.5.00 and ITSM 7.5.01

forums@developer.bmc.com — Tue, 09 Jun 2009 16:58:59 GMT

Hello All,

I am doing a fresh install of ARS 7.5.00 and ITSM 7.5.01(Service Desk only).

According to the ARS and ITSM Installation Document for 7.5, atleast 6GB of RAM is required even for proof of concept or test system.

Right now i have 4GB RAM ,so should i go ahead and do the installation of ITSM (CMDB followed by ITSM applications) ,as i already installed ARS 7.5.00 on the system. Or should i wait for the RAM Upgrade to be completed as we are planning to upgrade to atleast 6GB .

Also it will take a day or two to get the RAM Upgraded.My main concern is, there is a known issue with CMDB installation.

As BMC recommended to have atleast 6GB of RAM and there is a known issue with CMDB installation (Issue Tracking ID : SW00325565) that installer does not stop or prompt a message if the minimum requirements are not met. So does it mean installation can be done no 4GB but there are chances of installation errors.

Also we are planning to install Mid-Tier on the same test box now and also we are planning to do full installation of BMC Remedy Atrium Core(CMDB).

Please give me your suggestions guys.

Can i go ahead and do the installations and later on upgrade the RAM to save time.or Should i wait.

Thanks,

Raj

rkiran@spike.dor.state.co.us

Seperate CallID for different teams

forums@developer.bmc.com — Wed, 30 Jul 2008 07:11:43 GMT

Hi all,

After some advice here really, we have a few different teams who want to log support calls in the same form (or at least in the same way), but they want to have different call prefixs.

So we would like to be able to have a single CallID incrementing but either have a different prefix or store this in another field perhaps that will be defined by the source of the call. For example:

ABC000001
DEF000002
DEF000003
ABC000004

Has anyone done this before, I can think of a few different ways to do this, but just wondering if others have experience of this?

Graham.

Send2Pem

forums@developer.bmc.com — Mon, 29 Sep 2008 14:31:37 GMT

Hi Guys

I need to implement send2pem to feed alarms into PEM from another source. I do not have any of the send2pem files. Can somebody post up all the required files along with how to implement and use it to continously send alarms to pem.

Thanks guys.

Compaq servers for the Hardware table

forums@developer.bmc.com — Fri, 06 Dec 2002 17:45:36 GMT

Does anyone have or know where to get a more complete list of Compaq Servers to use when modeling. The list that comes with Predict has model 8500 only. Support told me to look under Dec & I looked under hp also. No compaq servers! Doh !
Specifically we want DL580, ML570's, 360 & 380's

Any assistance would be appreciated and promptly rewarded 8)

Romie Goulart
The Hartford

Using ao_fputs

siegelr@wellsfargo.com — Fri, 18 Feb 2005 22:38:37 GMT

I can't seem to get ao_fputs to work.

ao_fgets works fine, as does ao_targetComm, but I always get a return code of 1 when I try to use ao_fputs.

For example:

This works:

rcom = ao_OpenLeftConnection&#40;&quot;localhost&quot;, 21999, &quot;tcp&quot;&#41;<br/>say &quot;Input data&quot;<br/>instring = linein&#40;&#41; || newLine<br/>r = ao_targetComm&#40;rcom, FUNC_WRITE, instring, length&#40;instring&#41;, 0&#41;

This doesn't

rcom = ao_OpenLeftConnection&#40;&quot;localhost&quot;, 21999, &quot;tcp&quot;&#41;<br/>rcomWrite = ao_PathToFilePointer&#40;rcom, &quot;w&quot;&#41;<br/>say &quot;Input data&quot;<br/>instring = linein&#40;&#41;<br/>r = ao_fputs&#40;instring,rcomWrite&#41;<br/>

I get a rc = 1 when I run the second example.

Although there is an example in the docs of using ao_fputs, I can't find any BMC code that actually uses it. Some code uses ao_fgets to read stuff but they always seem to use ao_targetCom to write.

Does anyone actually use source code control with remedy?

forums@developer.bmc.com — Sat, 15 Sep 2007 04:12:34 GMT

Does anyone actually use source code control?

If so do you use a system other than clearcase and pvcs? What about cvs or subversion support?

Ross

How to access Active Directory Interface?

forums@developer.bmc.com — Wed, 03 Jun 2009 07:13:40 GMT

Hi,

I was told that one of the problems have the root cause in the Remedy - Active Directory interface. I need to know how to access it..

Any ideas?

Thanks!
Kaye

How to create Approval Phases for an Activity Form??

forums@developer.bmc.com — Tue, 10 Nov 2009 19:17:07 GMT

Hi Experts,

We are using Latest version of ARS 7.5. My Manager wants to set up an Approval Phases for the Activities.

Based on the Status of the Activity (Release Mgt--> Chg / Activity)

Has anyone done similar customizations.

Any help would be appreciated.

Thanks

Tarun Gupta

7.5 CMDB Normalization Engine - Evaluation of CIs

forums@developer.bmc.com — Fri, 12 Jun 2009 10:39:47 GMT

The normalization guide states the following:

The Normalization Engine evaluates CIs with the following information which it retrieves from the Product Catalog:

DictionaryId (Product Catalog Key) - Provided by the Product Catalog to identify each entry uniquely.

Signature ID - Stored in the Product Catalog and created by discovery tools for identifying products.

File name and size - The name and size of the file.

Name - The model, manufacturer name and version number of the product.

Since there are no attributes in the CMDB that store the Signature ID, File Name or FileSize for a CI the normalization engine can't use two of the above rules.

If the engine really is able to use these attributes I guess that they can be added to the CMDB.

Does anyone know if this can be done and, if so, the attribute names and fieldid's that would need to be used?

Thanks

Peter

problem with patrol adapter

rastislav_danis@tempest.sk — Thu, 18 Mar 2004 14:49:50 GMT

has anybody seen this ?:
after disconnection of patrol agent from mcxp following rows appeared in mposterbuf.buf file of patrol adapter (mcxp):

PEMAPI info: connecting to agent xyz ...

after that line comes to top of buffer (and was ready to get into mcell), sending of patrol messages stopped and tracefile of mcell started to fill with error messages:

20040318 084036 mcell: MAJOR: SERVICE: Refusing QUERY message from
adapter

it appears to me that PEMAPI info messages should not be in mcxp's buffer - am i right ? problem was solved by clearing buffer and restart of mcxp...

Blocking API problems

forums@developer.bmc.com — Thu, 25 May 2000 05:49:42 GMT

mytimer(Clientdata cd, TimerToken token)<br />{<br />  / Interrupt the event processing loop /<br />  g_insleep=0;<br />}<br /><br />static void<br />safesleep(int duration)<br />{<br />  / Mark ourselves as "sleeping"/<br />  g_insleep=1;<br /><br />  / Create a timer... this will force out infinite loop to
    execute mytimer after "duration" milliseconds */
  CreateTimerHandler(duration, mytimer, NULL);

  while (g_insleep)
  {
    DoOneEvent(ALL_EVENTS);
  }
}

Now instead of using sleep(3), use safesleep(3) and you will see you won't see the problem anymore

Workaround 3
============
This behaviour is typical for UDP. With TCP the stack will send an implicit acknowledge and therefore the agent will not drop the connection.
To change the connection attributes, first call this prior to opening the connection.

PemnSetCommAttributes(10000,5000,3,PEMN_TCP_TRANSPORT);

(Of course you can use other values if you want ...)

Hope this helps,

-- Geert

PS :
The blocking functions are actually a wrapper around the non blocking... this means blocking is implemented like this in 99% of the cases.

  PemnBOpen()
  {
    Call PemnOpen()
    Wait till open event arrives
    Call PemnSendIdentity
    Wait till identity event arrives
    Return
  }

  PemnBGet..
  {
    Call PemnGet...
    Wait till Get message arrives (with max timeout)
    Return
  }

false positive: ess db and console shows all aix users with UID 0

forums@developer.bmc.com — Mon, 16 Nov 2009 14:12:59 GMT

Hi folks

I attached a AIX machine to CTSA. In ESS-Console (and Oracle back end) you see all users with UID = 0. Attached a screenshot. But on the AIX machine those users have other UID (non-zero).

The downloaded files in "/home/idmaix42/PM/AIX42/DATA/aix7923411/tmp/repository_CS.2465952" also contain the correct UIDs.

% ls -lrt
total 136
-rw-r-----   1 idmaix420 ctsa           3637 Nov 16 14:41 lsgroup.out.2465952
-rw-r-----   1 idmaix420 ctsa           3282 Nov 16 14:42 lsrole.out.2465952
-rw-r-----   1 idmaix420 ctsa          58567 Nov 16 14:42 lsuser.out.2465952

The problem occurs also after "Global Sync" and "Initial Download". I deleted the MSCS and re added. Still no luck.

Any ideas how to troubleshoot?

cheers

bmcnoob

Impact Explorer Timeout?

forums@developer.bmc.com — Thu, 07 Aug 2008 19:57:52 GMT

Could a "sort by" on a slot cause IX to timeout?

Examples:
- A user sorts by the modified date on 1000 + events that are modified all of the time.
- A user sorts by the repeated slot that is constantly updated due to duplicate events.

Would the above example cause an issue with initial login to Impact Explorer? We have checked the BEM Server and it has plenty of memory and cpu in reserve, the portal server is available for login and has plenty of cpu and memory as well. We are at a loss and would like to know if anyone else has any ideas or has experienced this issue?

Portal 2.3.00
Impact Portal/BEM/IX 7.0.01

Can we integrate youtube videos in to AR forms?

forums@developer.bmc.com — Sun, 16 Nov 2008 23:50:45 GMT

Hi all,

This may sound weird, but i want to know if there is a way to embed a youtube or online video in to AR forms.

I have tried the "View" field and inserted URL and the whole page is being displayed. I dont want the whole page just the video alone.

Then I tried using the embed code from youtube, but its not working.

Is there any way that i can trim the web page or directly use the embed code from the youtube?

This is only for exploration of AR forms usage, nothing job related :)

Trying to have some fun in the work.

CPU Adjustment - Moving a workload to a VM Client

forums@developer.bmc.com — Mon, 26 Mar 2007 18:00:19 GMT

I'm trying to model the conversion of a AIX server to a VM client running linux. The method described in the documentation is to migrate each individual workload to a new VM client.
As part of the migration there is a field "CPU Adjustment", which the documentation does not explain and I was hoping some knows how to determine the value for this field.
Thanks
JD

Patrol Express Integration

forums@developer.bmc.com — Wed, 15 Sep 2004 07:30:14 GMT

Hi!
I am trying to get events from patrol express to BMC Impact manager.I have downloaded snmpconnection file but it seems that it is only for unix systems.My Impact manager is running on W2K box.
Where can I get snmpconnection for windows?
any pointers and suggestions will be appreciated.

Thanks.
Asim

Entry ID differs from Incident ID and creates undesired results

forums@developer.bmc.com — Sat, 17 May 2008 03:22:21 GMT

Because 7.x permits you to generate an Incident ID and exit out of the Incident (thus discarding the ID), Entry ID and Incident ID get our of synch. The result is when you go to File --> Send --> Request --> Via Email, it attaches the request that has the ENTRY ID of the Incident.

Any ideas on how to resolve this issue???

Anne

isalpha equivalent in PSL

forums@developer.bmc.com — Thu, 25 May 2000 06:30:11 GMT

I am trying to cut out garbage unix id's that are coming into a log file. It happens when an old version of a client trys to connect to a listener, the version conflict creates errors in this log file like :
  "user <#$@&~_{*> cannot connect"</font><br />it should say something like<br /><font face="Courier" size=2>  "user <myuser> cannot connect"</font><br /><br />I create a report of all the version conflicts but I can't figure out a way<br />in PSL to test if all these chars in the userid field are between a-z or A-Z.<br />My current solution is a C program called isalpha, so in my code I execute something like this.<br /><br /><font face="Courier" size=2>  execute("OS","isalpha '#$@&}~*' ;echo $?");
    would return 255

  execute("OS","isalpha 'whatever' ;echo $?");
    would return 0

I personally think using a C routine is not the right way to go because I will need to port it soon, and I think there must be
some way in PSL.

OK what about isalpha(). You are correct to say the function doesn't really exist in PSL, but the example below will do the same as isalpha()

function isalpha(text)
{
return(!trim(toupper(text),"ABCDEFGHIJKLMNOPQRSTUVWXYZ"));
}

text="AbG#$D";
print("ISAPLHA ".text." = ".isalpha(text)."\n");
text="AbGD";
print("ISAPLHA ".text." = ".isalpha(text)."\n");
text="%AbGD";
print("ISAPLHA ".text." = ".isalpha(text)."\n");
text="hElLo123";
print("ISAPLHA ".text." = ".isalpha(text)."\n");
text="_bla1";
print("ISAPLHA ".text." = ".isalpha(text)."\n");

Just run it in a PSL task window to see how it behaves.

Just remember you might want to add 0-9 and characters like _ to the list as well.
If I can remember well, but I thought these were valid username characters, too ...

And example of a modified version can look like this ...

function isvalid(text)
{
return(!trim(toupper(text),"ABCDEFGHIJKLMNOPQRSTUVWXYZ0123456789_"));
}

text="AbG#$D";
print("ISVALID ".text." = ".isvalid(text)."\n");
text="AbGD";
print("ISVALID ".text." = ".isvalid(text)."\n");
text="%AbGD";
print("ISVALID ".text." = ".isvalid(text)."\n");
text="hElLo123";
print("ISVALID ".text." = ".isvalid(text)."\n");
text="_bla1";
print("ISVALID ".text." = ".isvalid(text)."\n");

Hope you find this useful,

-- Geert

%PSLPS output

lairdt4@comcast.net — Sun, 25 Jan 2004 02:55:31 GMT

What does it mean if you do a %PSLPS in the system output window, and a KM, not a parameter (not collector or nor standard) has a status of IOWAIT ?

Does this mean that the KM is waiting on IO from the discovery cycle??

Discovery Environment search VMWare

friedrich_rath@bmc.com — Mon, 10 Aug 2009 09:08:52 GMT

Hello Team,

sorry for the wide distribution but we stay on a sales cycle currently and need the following information

a customer have GSX VMware server with 1000 Guest OS Systems on there. Now we want discover those VMware Farm and the Admin doesn’t give us access to the virtual center then they are afraid about the concerning of a crush of the Virtual center.

In the past they have one crash with the virtual center and they don’t want to have this nightmare again. (it was not Discovery)

So please can you tell me any customer that have the same virtual size or have you any experience about this size of VMware farms?

Any comment welcome

[CMDB 2.1] Migration from CMDB 1.1 Extension pack pb

forums@developer.bmc.com — Tue, 08 Jul 2008 07:05:47 GMT

Hi,

I'm working on a migrating project from a CMDB 1.1 to a CMDB 2.1. The problem is that in this environment a lot of classes where used, so I read the part of the pdf AtriumCMDB21_Install_Config.pdf at the end which give tips for the mapping.

We installed the CMDB 2.1 patch3, all the extension pack of topology discovery 1.5.0.1 p0.1 and the SIM 7 extension pack. (We don't have ITSM installed only CMDB)

Problem there are some classes declared as part of a extension package but we couldn't find it. I've control the Asset Management extension pack they are not in.

So where are those classes? Is there some extension pack still not realesed yet?
ex:

BMC_DATABASEREPLICATIONSERVER

BMC_DATABASESERVER

BMC_DIRECTORYSERVER

BMC_DNSSERVER

BMC_FTPSERVER

BMC_LDAPSERVER

BMC_LOADBALANCERSERVER

BMC_SAPDATABASESYSTEM

BMC_SECURESHELLSERVER

BMC_SYBASEDATABASESERVER

BMC_TELNETSERVER

Best regards.

History Loader and Propogator

forums@developer.bmc.com — Fri, 24 Apr 2009 01:28:12 GMT

Is there any document which can help me in configuring the History loader and propogator? And I have have loads and loads of data that is getting monitored by the 200 Patrol Agents for my application. Once I configure them use push the data in the MS SQL Servers using the History loader and propogator , how do I start reporting? Is there any web view by default available or do I need to build one for my self?

Any quick response will be appreciated and all the points will be awarded :)

Deleting obsolete nodes from the Visualizer DB

forums@developer.bmc.com — Mon, 10 Mar 2003 21:24:10 GMT

Ok, I was able to port the deletenodes.sql to Perl over the weekend. I added a few features like the ability to delete a specific date range for one or more nodes. This new code should also be a little more resilient to things like multiple entries in the CAXNODE and CAXNODES table which I understand is broken again in the other version. Finally, this program can be run against both SQL Server and Oracle databases and should work against Oracle databases from UNIX too.

I've done a reasonable amount of testing although most of it against SQL Server, if someone has the time to test this out on a development Oracle database I would definitely appreciate it.

To run this you'll need to have the Perl DBI module installed. The version of Perl that comes with the Performance Manager does not have this so you may have to download a copy with PPM (if it's installed) or install a copy yourself. Alternatively, you may want to consider downloading a full (and not to mention newer) version of perl from somewhere like http://downloads.activestate.com/ActivePerl/Windows/5.6/ActivePerl-5.6.1.635-MSWin32-x86.msi (for Windows), http://downloads.activestate.com/ActivePerl/Solaris/5.6/ActivePerl-5.6.1.635-sun4-solaris.gz (for Solaris).

Here are some examples of the command line syntax, you can see additional details by looking at the program header (or through the code if you're so inclined), or by running the program with the -h option.

Example 1: Delete node1 from SQL Server ODBC DSN named ABC with debugging turned on.

<br/>perl deletenodes.pl -D ABC -s -u myuser -p mypass -n node1 -d<br/>

Example 2: Delete node1 and node2 from Oracle datasource ORADSN (via ODBC if on NT) with debbuging turned on

<br/>perl deletenodes.pl -D ORADSN -u myuser -p mypass -n node1,node2 -d<br/>

Exampe 3: Same as #2 except using an native Oracle tnsnames.ora entry ORATEST

<br/>perl deletenodes.pl -D ORATEST -o -u myuser -p mypass -n node1,node2 -d -O<br/>

Example 4: Same as #2 except using a date range (Feb 2 - Mar 2).

<br/>perl deletenodes.pl -D ORADSN -o -u myuser -p mypass -n node1,node2 -d -b '02/02/02' -e '02/03/02'<br/>

Example 5: Same as #4 but with a DBI Trace at level 3

<br/>perl deletenodes.pl -D ORADSN -o -u myuser -p mypass -n node1,node2 -d -b '02/02/02' -e '02/03/02' -t 3<br/>

Example 6: Same as #4 but writing debugging info to a log file.

<br/>perl deletenodes.pl -D ORADSN -o -u myuser -p mypass -n node1,node2 -d -b '02/02/02' -e '02/03/02' -l dndebug.out<br/>

etc...

Notice that every example has debugging turned on? That's because it is highly recommended!!! :!: :!: :!: This will show you all of the SQL that was executed so if there's a problem it can be better understood. I also recommend that you use the -l option (example #6) to write the data to a log as I've had inconsistent results with redirecting the output from the command line (sometimes results are missing despite the AUTO_FLUSH).

Finally, because Devcon won't let me publish .pl files, you'll need to rename the .txt file attachment to .pl in order to run it.

Please let me know how you make out with this.
Regards,

Perry.

P.S. Take a look at http://communities.bmc.com/communities/message/55566#55524 for details about how to set up Perl to execute this.

CDM for Atrium 7.5- Visio - Need one

forums@developer.bmc.com — Mon, 27 Apr 2009 22:28:42 GMT

Hello,

I am looking for CDM in Visio Format(not pdf) for the new Atrium 7.5.I think BMC should include that along with product documentation.

If any body has one please post it here.

Niranjan

Knowledge Base Package

forums@developer.bmc.com — Thu, 07 Jun 2007 16:16:24 GMT

Has anyone ever created and use a KB package? If so, I would appreciate any assistance that you could provide.

I used mccomp -p option to create a package of one of my cell (cell1). Next, I copied all classes, collectors, data, etc... to their respective location in cell2. In my rules directory on cell2, I placed the package generated in cell1, and my .load file only contains a reference to the package (all other mrl file references were removed). I successfully compiled my KB on cell2 (I noticed that the package compiled); then I stopped and started my cell.

When I generated some events into cell2, it seems that none of the are firing against the events.

Patrol API - Connection not closing

bobbichan.vargheese@capita.co.uk — Mon, 17 Feb 2003 14:18:31 GMT

Hi everyone,
It is been observed at a customer site, application software is trying to connect to Patrol agent and send events through C-API. (PemnBopen,PemnBSend,PemnBclose). Everything works fine.

Now the problem starts. When the application trying send continuos events to Patrol agent, lots of connections remain opened and ultimately the system crashes. If we use netstat command from the command prompt, can see lots of connections in the TIME_WAIT state.
Patrol agent version is 3.5.00. Here the assumption is PemnBClose funtion is not closing the connection properly.

Had anyone faced a similar problem or has a solution to get rid of it?

Thanks in advance.

WMI - Wins32 Error Code 1722

forums@developer.bmc.com — Thu, 29 May 2008 21:16:37 GMT

Hello, can someone help? I am new to Portal and we are running 2.4 on a cluster of Win 2k, and 2k3, sp4 and sp 2. I am using a domain account thats has administrator priviledges. I can Remote Desktop and I can login into the element from the RSM just fine. However the Application has been flaky at best. Does anyone have a solution or workaround.

Are there any good examples of match_regex and strmatch?

forums@developer.bmc.com — Tue, 10 Oct 2006 13:10:18 GMT

Hello,

I Am trying to parse the string below to get the string which follows "Alert Description:"

emcGW_event Trap: Event_ID: 198 Event_Type: 3 Event_Object: 0.0 Event_Descr: Alert ID: 1500359141 Alert Name: Path State Changed Alert Object: Host=test-server01 Alert Description: State of I/O Path c3t1d46 changed from alive to dead.
Below is a snippet of my code:

if (match_regex($EV.msg, 'Alert Description:*', '')) then {
$TMPmsg = strmatch($EV.msg, "Alert Description: %s");
$EV.msg = $TMPmsg;
};

The match_regex portion succeeds, but the strmatch fails.

Does anyone know or have any good examples of how I may go about parsing the string?

Thank you.

Converting older KMR knowledgebase htm data into RKM 7.5

holtdw@state.gov — Tue, 10 Nov 2009 21:31:00 GMT

Is there a tool or conversion utility that can help us migrate our knowledgebase documents from the older KMR 5.21 html templates into the newer RKM 7.5 system? There may be, but most likely from the more recent versions.

We have 2 separate Remedy/KMR systems we are using. The overall project is a merger of these systems into one Remedy/RKM 7.5. One KMR setup is unaltered (i.e. standard out of the box doc templates) and the other has some customized tags for additional data embedded in the document templates. We are willing to accept that our customized templates may have to sacrifice their additional data tags. We will have to cope by merging the extra data into some other place. Anything that may help us to import this data (all or in part) would be a great start.

I am an analyst giving supplemental support to another contractor that is tasked with the actual Remedy upgrade/conversion project. But they seem reluctant to even try handling the kb conversion aspect of this project and would prefer we (the users) do the manual labor of getting our kb data migrated. If it comes down to that, I want something to work with to automate the conversion to whatever degree it is possible.

Thanks!

Dave

AR System Automation with C#

forums@developer.bmc.com — Thu, 30 Oct 2008 16:59:52 GMT

Hello Everyone,

I am Completely new to Remedy and AR System, I need some help on automating the Create New Ticket action on AR system, We have a product and some telcom carriers were using it to track network performance and issues, so whenever there is some issue which is tracked by our tool, it should log into AR System on the user's machine and create a new ticket with all the details of the issue filled into the fields, the user should only review the details and should manually submit the ticket.

So I had been trying to get some documents / help for last two weeks and till now I just found out a way to loginto the AR System using the aruser.tlb file on my visual studio environment with C# (usign COM conversion to C# dll), but just now I found the .Net COM API 7.1 and all the related dlls and chm file, but no where I found any document that tells the basics of how to login to the system or how to create a new ticket, the chm just lists down all the methods and parameters, I am lost somewhere, so Is there really some document that tells atleast how to go about creating ticket, how to get the field names to use and modify the values on new ticket form and such activities?

Simply what I am trying to achieve is, automate the create new ticket action from within our tool, instead of user logging in manually into AR System and entering the new issue details manually, so all these should be done from program and only submission will be user.

If any of you had done something like this or you know where such post / document /help file exist in this forum, it will be really helpful.

Thanks

Dhinesh

ITSM Sample Data

forums@developer.bmc.com — Thu, 10 Jan 2008 20:39:44 GMT

Is there any sample data (Incidents, etc.) that can be imported into a clean install of ITSM? This is to be used for development and demo purposes. Yes, I know about the Flight Decks, but that is not suitable for our needs for several reasons.