BMC Communities: Message List - IBRSD installation files/binary files

Re: IBRSD installation files/binary files

forums@developer.bmc.com — Fri, 21 Nov 2008 05:40:13 GMT

Greetings,

Can you please let me know, for integration of BEM with RSD which patch is compitable for AR system.

Any help will be appreciated.

Regards,

Sunil

Re: IBRSD installation files/binary files

anil_garg@bmc.com — Wed, 01 Oct 2008 13:28:25 GMT

Prasad

The Eaxct name of the manual is:

Integration for BMC Remedy Service Desk User Guide

Supporting

Integration for BMC Remedy Service Desk 7.2

BMC Impact Manager 7.2

BMC Remedy Service Desk 7.2

June 2008

you can find this in Impact Solutions documentation kit.

regards

Re: IBRSD installation files/binary files

forums@developer.bmc.com — Wed, 01 Oct 2008 07:13:48 GMT

Dear Anil,

In which product Document can i get the IBRSD installation manul. Can you let me know the exact product document name.

Thanks in advance

Prasad

Re: IBRSD installation files/binary files

anil_garg@bmc.com — Tue, 30 Sep 2008 17:47:54 GMT

Ravindra

The IBRSD is integration product component, which is fully described in the manual "Integration for BMC Remedy Service Desk -User Guide". You need to install this into Remedy using GUI or command line. Another two components, are installed along with BMC Impact solution installation of BMC event manager or impact manager, depnding on option you slected forduring installation.

Refer to chapter 3 & 4 of the manual for monre details of files and how to install and configure.

Anil

Re: IBRSD installation files/binary files

forums@developer.bmc.com — Tue, 30 Sep 2008 16:43:13 GMT

Hi Anil,

I tried downloaded BEIM_7200_ImpactIntegrationARpluginForServiceDesk_Windows, in which i found

IBRSD_ARSWin.exe

IBRSD_ARSWinConsole.bat

IBRSD_ARSWinGUI.GUI

Integration For BMC Remedy Service Desk 7.2.00
Build Date : 7th May 2008

is this the same executable file for IBSRD?

if yes, what is BEIM_7200_ImpactIntegrationARpluginForServiceDesk_Windows instead os IBRSD?

thanks & regards

ravindra

Re: IBRSD installation files/binary files

forums@developer.bmc.com — Tue, 30 Sep 2008 16:42:42 GMT

Hi Anil,

I tried downloaded BEIM_7200_ImpactIntegrationARpluginForServiceDesk_Windows, in which i found

IBRSD_ARSWin.exe

IBRSD_ARSWinConsole.bat

IBRSD_ARSWinGUI.GUI

Integration For BMC Remedy Service Desk 7.2.00
Build Date : 7th May 2008

is this the same executable file for IBSRD?

if yes, what is BEIM_7200_ImpactIntegrationARpluginForServiceDesk_Windows instead os IBRSD?

thanks & regards

ravindra

Re: IBRSD installation files/binary files

anil_garg@bmc.com — Tue, 30 Sep 2008 16:21:26 GMT

Ravindra

You can fine the IBRSD sofwtare at BMC.com support site. It is available under Impact Solutions in EPD download.

Anil

PS: Impact Solutions refers to kit containing BMC Impact manager, BMC Event Manager and associated components.

IBRSD installation files/binary files

forums@developer.bmc.com — Tue, 30 Sep 2008 15:49:56 GMT

Let me know where i can found the exceutable files/binary files for installing IBRSD. is this available in BMC.com?

when I checked the integartion of IBRSD document, it says The BMC Remedy Service Desk Integration installation CD, included in the Impact Solutions kit.

what is Impact Solutions and where i can found?

regards

ravindra