BMC Communities : All Content - All Communities

User for executing remote action

forums@developer.bmc.com — Thu, 12 Nov 2009 04:53:25 GMT

Hi Guys,

Can you give me an advise, which OS user that will execute or access script on executing remote action function on BEM?

is it possible to change the user who access the script?

Thanks in advance,

Antonius

Current customers who have integrated Nagios directly with BEM, PNET or both

forums@developer.bmc.com — Thu, 12 Nov 2009 17:07:54 GMT

Hi team,

I met with a representitive from EA and they are interested in our BEM, PNET (NGP2) to be their MOM solution. They have Nagios throughout and are feeding it today into NetCool. They want to know if they can instead feed our MOM solution directly and bypass NetCool. I explained that this was indeed possible and their next logical question was...who is doing today.

I am looking for a list of customers who do this today with our solutions. They do not have to be "referenceable" but that would be a plus.

Cheers,

Brad

SRM:RequestInterface_Create no save button

forums@developer.bmc.com — Wed, 18 Nov 2009 06:59:08 GMT

hiy,..

maybe this has been addressed before or its common knowledge.. but..

in the SRM:RequestInterface_Create form i cant find a save button anywhere...

if im not wrong... this form is used to create requests... its an interface form right? just like incident interface_create

much appreciate any help on this.

thanks

BMC Dashboards database access

forums@developer.bmc.com — Fri, 20 Nov 2009 18:31:35 GMT

I'm attempting to configure a Remedy data source for BMC Dashboards 2.5.01 but am getting a timeout error even though I can connect to the database directly via SQLCreator and as a data source for the ITSM Universer in BMC Analytics 2.5.01.

The databse is an Oracle 10gR2 logical standby. This database prevents writing to any table.

Does Dashboards require write access to a Remedy database data source?

reconciliation issue

forums@developer.bmc.com — Fri, 20 Nov 2009 15:55:32 GMT

Hi All,

I want an urgent suggestion regarding CMDB reconciliation job in Remedy. Actually I have reconciled two data set called BMC Marimba (CM) and BMC FD/TD and put the reconciled data into SANDBOX. But I found that that in most of the cases some types of CIs relationships are not yet populated into SANDBOX. I have made an qualification group for BaseRelationship (1=1) and attached to the identification/Merge activity of the job. Again I have executed the same but could not able to see any relationships for certain types of CI like SAP related relationships are not coming to SANDBOX eventhough its present in FD/TD dataset.

Please suggest what can be done now so that all SAP relationships can come to SANDBOX.

SAP:BMC_SAPAPPLICATIONSERVER

SAP:BMC_SAPMODULE

SAP:BMC_SAPPRINTERRESOURCE

SAP:BMC_SAPSERVICE

SAP:BMC_SAPSOFTWARECOMPONENT

SAP:BMC_SAPSYSTEM

Regards,

Rashmi Ranjan Nayak.

delete operation for incident ticket

forums@developer.bmc.com — Sat, 21 Nov 2009 08:08:54 GMT

Hello, everyone

I just setupped the Service Desk 7.5.01 applications and I am working on integrate the first step in incident management process with other application.

As reading the Remedy IT Service Management 7.0 integrations white paper, it only talks about submit, modify or query incident ticket with different forms.

Buf if I want to delete a specific incident ticket, on which form do I need to operate? HPD:IncidentInterface_Create or HPD:IncidentInterface or HPD:Help Desk?

Btw, is there a integration guide white paper specific for Remedy Service Desk 7.5.01?

Business process in SRD

forums@developer.bmc.com — Sat, 21 Nov 2009 03:04:25 GMT

Hi All,

I have attached a CI in the business service field for a SRD....I have enabled th check box to create business process...But how do i test this .....On saving and deploying the SRD ...how do i test it as to how the business process will work ?? Is there any other cionfiguration to be done....

Any help would be appreciated......

SRD level approval

forums@developer.bmc.com — Sat, 21 Nov 2009 03:00:10 GMT

hi all,

I have created a new approval process from Approval
process configuration form and i have made all the other OOTB approval process offline.I have enabled SRD level approval proocess.

what does the phase name in that form signify??? i have mapped the approvers using approvers mapping.But whn i deploy my SRD it still uses SRD adhoc approval process.Y is this so ?? Any help would be appreciated.....Thanks..

Getting "Failed to connect to WMI host:" while all parameters are collected ok.

forums@developer.bmc.com — Fri, 25 Sep 2009 09:18:07 GMT

Good morning everyone,

I'm receiving that error message in BMC Portal 2.5.0.0 (RSMs the same version, having latest patches). Performance Manager for Windows is version 2.5.02.

Detailed message looks like:

Failed to connect to WMI host: Account_name{auth:}:\\server_name\root\cimv2 (Win32 error code = 1722:The RPC server is unavailable.
):patsdk-wmi Failed to connect to WMI host: Account_name{auth:}:\\server_name\root\default (Win32 error code = 1722:The RPC server is unavailable.A
): (WMI Method Paramlet)

All servers are Windows 2003 64bit. I think that 64 bit might causing that problem, but would like to hear something more from you guys, something which is not only assumption:)

BTW Does above PM is capable to handle Windows 2008 64bit servers? Or we need another one?

Thank you,

Darek

Wrapping Your Arms around the Cloud, Part 4: One Cloud, or Many?

forums@developer.bmc.com — Sat, 21 Nov 2009 04:20:02 GMT

Recall in our previous posting, we introduced the notion of an Enterprise Cloud, comprised of a combination of private, public, and hybrid cloud services. Many enterprises will want to exclusively offer private services (meaning they are operating, by definition, a “private cloud”) for a variety of reasons (a topic of a future posting in this series). However, more realistically, and more commonly moving forward, IT will need to manage all three types of services.

Thus, the question is that of how IT wants to approach the design and management of the mixture of cloud services in its environment – whether the service types are blended together in a single cloud offering, or separated. There is no single right answer to this, as it’s entirely dependent on the organization’s priorities, infrastructure, needs, and context. Nonetheless, it’s clear to me that there’s a need and a demand for an overall management platform that can handle all three variety of services in a unified fashion.

For example, imagine that you’re a developer who needs a server OS temporarily provisioned for some development work. You make the request, and a few minutes later you have a new VM, which you access across the network via some sort of remote login. Does it *really* matter where that VM physically resides? Much of the time, it doesn’t…it can just as easily and productively be in a remote cloud as in the server room down the hall. That is, the policies and factors that determine where this particular VM is provisioned should be embedded in and executed by the management platform, which can make the best placement decision at the time of request. There would need to be a compelling reason to instead have the requester make this decision, by explicitly choosing which cloud platform to use.

A related question, applicable to organizations operating only private cloud services, is whether to manage one cloud environment, or have distinct cloud infrastructures to serve different purposes. The answer is that there is no single answer…people will need to balance their technical and business needs with the financial, technical, and organizational constraints, and make an informed decision that’s right for them. Nevertheless, I think that many organizations will want the option of managing disparate service types, as well as all their clouds, from a common management platform. Even if an organization is running multiple, distinct private clouds, it makes sense to embrace a common management platform, to leverage shared policies, processes, and people.

Our next topic in this series – using external Cloud Service Provider offering definitions as a model for internal cloud service types.