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Incident and Problem Process Management

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Announcement: Service Desk 7.5 preview (recorded session)

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Incident and Problem Process Management Community

Welcome to the Incident and Problem Process Management Community, where members who leverage BMC technology can find assistance in building solutions that solve critical business problems. This community provides useful documents, code samples, utilities, toolkits, and integration resources that enhance the value of Incident and Problem Process Management solutions.

BMC Software experts weigh in with commentary ranging from blogs to podcasts. Check out the forums for the most current discussions and practices.

Recent Content

Subject Author
Re: delete operation for incident ticket 15 hours ago by RJ RJ
Hi I need code for calculating Response and Resolution Time for an Incident 1 day ago by Naresh Naresh
Re: Configuring Survey Questionaire for Helpdesk tickets 2 days ago by Balu Balu
Re: Import sample incidents into HPD:Helpdesk form 2 days ago by RJ RJ
Re: How can i get the Service Targets from the Form hpd:help_desk 3 days ago by Thiemo Schuff Thiemo Schuff
Re: Unable to change Operation Categorisation 3 days ago by Sonal Sonal
How do I customize the SLM email notification From address? 1 week ago by Ran Ran
Re: ITSM 7.0 / Incident / Copy to New 1 week ago by falcon68 falcon68
Re: CAI Backend Error COnfiguration 1 week ago by Wienert Wienert
Hot to make a Html page out of a Incident and make it pop-up 1 week ago by mike mike
Re: Create HTML/JavaScript/VBA code out of Incident/HPD:Help Desk and send to MQC 1 week ago by mike mike
Re: ARWARN [51] Field ID specified does not exist in this form : 1000001142 1 week ago by Suzan Suzan
Re: Report 1 week ago by abdulrahman hejazi abdulrahman hejazi
Re: Incident Management 7.5 Users Guide??? 1 week ago by David J. Easter David J. Easter
Re: Enter Pending Menu 1 week ago by Bjorn Bjorn
Re: Turning off notifications 1 week ago by aharsjoen aharsjoen
Re: Roles & Permissions Calculator 7.5 1 week ago by Dujiperou Dujiperou
Re: Prioirity in helpdesk tickets based on product categorization values 1 week ago by abrock abrock
Re: Roslution Time 1 week ago by abdulrahman hejazi abdulrahman hejazi
Re: How to send Incident informations as a URL? 1 week ago by mike mike