- By Michele Marques, Lead Information Developer, ITSM

Today I just read the news that BMC Software has been awarded the first official ITIL® software certification. How cool is that?

OK, if you're reading my blog because you're a technical communicator, maybe you're wondering why I'm so excited.

ITIL stands for IT Information Library®, and consists of a set of guidelines about good practices for IT departments. Used by thousands of organizations around the world, ITIL has become the de facto standard for IT best practices. I heard about ITIL before joining BMC, and since I joined have become ITIL Foundation certified (like most others).

When I first started working at BMC Software, I wrote documentation about BMC Remedy Service Desk. Even though I now write about other tools and products within BMC Remedy IT Service Management Suite, I'll always think fondly of BMC Remedy Service Desk.

What does all that have to do with the new certification? This ITIL certification is specifically: BMC Remedy Service Desk 7.0.3 Gold Level Process Compliance for Incident and Problem Management.