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By popular demand, here's that link to the video we used to launch Mobile BMC Self Service at last week's WWRUG: http://www.youtube.com/watch?v=PRzeyMOjnl4.

 

Thanks for all the great feedback on the new product and the mobility discussion with Doug Mueller! It was a reminder of why the Remedy community is so vibrant after so many years.

 

And of course thanks to Daniel Bloom, Phil Bautista, Lenny Warren, Joel Sender, Kelly Deaver, and everyone who put on an excellent event!

 

See you next year!

 

-Dan and the Aeroprise team

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0 Comments Permalink Tags: smartphone, remedy, mueller, wwrug, wireless, conference, aeroprise, blackberry

Join the dialog about trends in mobile BSM live at the World Wide RUG event in Las Vegas. Doug and I will be discussing what's hot, what's up ahead, and what you can do immediately to help your organization reduce costs and improve productivity. The session is Wednesday, November 11 at 3:00pm. See you there!

 

Can't join us? Download Doug's whitepaper about the right way to mobilize IT support.

 

 

By Dan Turchin, chief executive officer and co-founder of Aeroprise. Follow Dan on Twitter.

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.

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0 Comments Permalink Tags: it_service_management, aeroprise, remedy, mobile_phone_, blackberry, itil, wwrug, mueller, itsm
-by Dan Turchin, chief executive officer and co-founder of Aeroprise. Follow Dan on Twitter.

Just back from a few  high-energy days in Houston. Thanks to team BMC for being great hosts as always,  especially to Doug Mueller for regaling us with colorful stories and ideas about  the future of mobile solutions that were rich in Muellerness. And a special  thanks to Doris and Shawn from NIH for their kind words and enthusiasm about  Aeroprise and BMC. We're all looking forward to seeing your video testimonials.  Watch out Pitt and Jolie.

Doug made an  interesting point during the taping: mobile isn't a process like incident  resolution or change approvals - it's a way of achieving service targets  associated with those processes. More important, it's THE way service will be  delivered moving forward. That point was illustrated in spades by Doris from NIH  who shared that since using Aeroprise productivity has increased 52% (so far!)  and her team calculated a four-month payback period on their investment. Doug  shares more examples in his new whitepaper titled "Mobilizing IT Support for  Efficiency, Speed, and Effectiveness." Download a copy here.


The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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0 Comments Permalink Tags: business_value_of_it, doug, mueller, blackberry, wireless, aeroprise, bmc_remedy_ar_system, itil, it_service_management
Dan Turchin

Dan Turchin

 Member since: Aug 31, 2007

Unwiring IT

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