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IT for Gen Y: Social Media and the Net Generation

12 Posts tagged with the social_media tag

- by Alena Hitzemann, Associate Web Editor

 

"Thought Leadership" is an interesting concept.

 

It's one of those buzzwords that seems quite evocative and important; what marketer, after all, doesn't want to lead people's thoughts? But by definition, it's also ephemeral. Anything related to how people think, process, and absorb information can't be easy to understand, or easy to do.

 

I discovered this for myself this week, as I researched the idea and practice of thought leadership. BMC has a Thought Leadership Program, a Thought Leadership Page, and a Thought Leadership Council- all of which are ready to embrace Web 2.0 to expand and further their influence. Enter our Web Strategy team. I've been thinking about what "thought leadership" really means, its best practices, what channels it can and should leverage, and how to integrate it into a greater social media plan.

 

This is a big concept and a big conversation, and like I said, it's only been a week. But I've started to condense the ideas and suggestions that I've read into some bigger buckets which seem to capture the keys to thought leadership success.

 

 

1. Provide what users need and want, not what you want to give them.

    • Don’t advertise!
    • Tell them relevant, informative things they don’t already know – educate them
    • Help them solve problems in new ways – be helpful in addition to valuable
    • Produce quality content

 

2. Be innovative.

    • Promote forward-thinking, “out of the box” ideas
    • Identify what the competition is missing and address it
    • Be creative in as many ways as possible

 

3. Communicate.

    • Use a consistent, unique and confident voice
    • Convey personal passion and market insight
    • Practice two-way communication – ask questions, listen and respond
    • Admit when you’re wrong and work to improve

 

4. Build a reputation.

    • Identify your target audience and speak to them, not the whole world
    • Align industry trends with user and business needs
    • Be generous with your insights, ideas and resources
    • Aim to sustain leadership once obtained

 

 

I'm sure there are many more. I intend to learn how to use these ideas to really make a Thought Leadership program sing- I'll keep you updated.

 

Helpful resources on building thought leadership:


Thoughts on Thought Leadership

 

Thought Leadership Alone is Not Enough

 

13 Essentials for Thought Leadership Marketing

 

How to Use Thought Leadership to Build Brands and Nurture Leads

 

Build Thought Leadership Through Social Networking

 

Building Thought Leadership Online: The Power of Recognition

 

5 Tips on Becoming a Thought Leader

 

 

 

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.

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- by Anirban Dutta, Web Producer

 

The news has opened the lid off one of my red-hot beliefs, something I'm fiercely protective about - The human race is NOT getting any less creative.
History has an awe-striking power and I think we sometimes find it easier to believe as superior, characters or events which we have not experienced in person.
Somehow if that event dates back to the black-n-white era we tend to submit to the awe more easily - I don't know if any of you've felt the same way? We feel as if events and characters are not quite as astounding as they used to be. With all my love for history I still hold out against this white wash monopoly of the yester years.

 

My youth, I often find myself in a duel of the generations, a revered commander of his times, my respected adversary hurls commentary about our generation Y (Gen Y defining blog by Alena)- branding that it is going no-where in terms of creativity and adventure. The battle horn has blown for me and the backdrop is this photo attached - Prise de la Bastille, by Jean-Pierre-Louis-Laurent Houel (Storming of Bastille prison) and I hurl myself like Achilles toward Hector engaging in the fiercest of verbal battles in contemporary martial history.

Prise_de_la_Bastille.jpg
Although when the dust settles, not much differently than most debates, the two warriors still vehemently hold on to their respective ideologies, as un-touched and clean as James Bond's suit after a fight - news such as this definitely gives me chances of a meatier punch.

 

The French Revolution, written by Matt Stewart, is the first novel to be released on Twitter!!!

You can follow the novel here.

 

Matt's story is highly interesting and quite inspiring for the creative community.

He says: "My agent submitted The French Revolution to all the major publishing houses. Many of them loved it, but none were willing to buy what they viewed as a "risky" novel--vivid language, elements of fantasy and farce, raunchy humor. What better place to take risks than Twitter?" in his blog.
Reading the last line again - The publishing houses didn't want to buy his story so he took to Twitter - one of the most powerful social media tools on the web today and wow! Dramatically choosing July 14, Bastille Day, he has started tweeting lines off his book every 15 minutes.

Today he has posted 746 tweets and at this rate he would take 39 days to complete his Twitter novel. He has 984 followers already before the book is published!

 

What does this mean?

  1. As social media facilitates collaboration and instant feedback, Matt and his followers can discuss the plot together. He could seek inputs and merge views to form the final product. This book could be the first collaborative literary work in the world where the author's followers could literally co author a novel.
  2. This exercise would automatically create his own community of readers and followers and coupling it to the Social Media power we know how the business can viral into a wildfire.
  3. By being his own publisher he can really be limitlessly creative. When Sylvester Stallone decided to make Rocky in 1976, no producer would believe that he could play the lead role. The studio that finally decided to make the film, made it for only $1.1 million and shot relatively fast in 28 days. And the rest is now history.


You know what am I getting at. Powered with Twitter and Youtube to tell his story do you think Stallone would have really cared to beg for his movie being made to the producers, being Rocky, I dont think he would have? If no producer cared to back his endeavours, all Stallone would need today is a Web Producer friend in me to start the fire.

 

I do not think that creativity has taken a back seat, it is like undermining the potential of the human being, which would be sin.

200px-Tagore3.jpg

I think had Tagore been around today he could have started micro-blogging proses of Gitanjali. Raphael could have published School of Athens on Flickr, Einstein could interact and share his wisdom through wikis.
It is the ways of expressing art that has changed, opening new avenues of possibilities undreamed of before and the creative would always make his mark.

 

14 July or more commonly le quatorze juillet ("14 July"), Bastille Day, a highlight of the French Revolution may have one more reason to be remembered - A Social media revolution, the first novel authored through collaboration and sharing.

We all remember the The Gutenberg Bible being one of the first books printed in Europe, the book that marks the start of the "Gutenberg Revolution" and the age of the printed book - with today's Social media capabilities this could mark the age of the micro-blogged book.

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

In Anirban's last post, he commented that "communication is universal and very fast if we use the proper tools." How true. The United Breaks Guitars example clearly shows the power of universal feeling, the way that content can catch fire when it resonates with a wide audience who can relate, understand and empathize.

 

Another viral video is now demonstrating the same point in a different way. The JK Wedding Entrance video has nothing to do with flying or guitars or bad customer service, but it too has struck a cord with the online population, becoming an overnight hit and landing its stars on the Today Show. Not bad for a home video originally intended for family and friends.

 

If you haven't seen it yet, check it out- it will bring a huge smile to your face.

 

 

This video has received almost 13 million hits on YouTube in a little over a week. This is the kind of viral exposure most social media marketers only dream of. Talk about creating awareness and positive brand equity; J(ill) and K(evin) are suddenly household names and faces that everyone loves. And it isn't just the fluffy stuff. The folks at Google, Amazon and Apple have figured out how to benefit financially from the video's success, making it a case study for YouTube's monetization model. There's even a spoof that's making the rounds (really funny, btw.) This is the whole package of social media success.

 

So, how do we apply the success of this video to our own social media endeavors? What can we learn from JK and their entourage?

 

1. Make people smile. Obvious but true. The wedding video takes this to an extreme with its outpouring of joy, but I'd venture to say that people like to smile when they're going about their work day as well. Maybe it means writing a humorous blog post, adding a slide with a funny image or comic to your Powerpoint presentation, or passing along a joke on Twitter. Smiling is good and makes people like you.

 

2. Be creative. One of the reasons that the video is so successful is that it's unexpected. Instead of a somber old wedding procession, we get wacky dancing. Mixing up traditional norms is rarely a bad thing; even when it doesn't work as expected, it shows that you're willing to branch out and take a risk.

 

3. Break the stereotype. Brides are expected to be prim and proper. IT employees are seen as techy and boring. Jill shattered any preconceptions by escorting herself down the aisle, pumping her fist and joyfully launching into marriage. Do the same by expanding beyond the restrictions of your role and make your online conversations show who you are as a person.

 

4. Be relatable. Everyone has been to a wedding. Everyone knows what it feels like to truly have fun with friends. The video touches on events and feelings that everyone can understand, which makes its target audience almost limitless. Creating content and communications that also relate to a wide variety of people will significantly increase the potential to go viral.

 

5. Practice. While Jill and Kevin claim that their group only had one actual rehearsal, I'm willing to bet that those bridesmaids were practicing their moves in their living rooms long before the big day. Practice really does make perfect, or at least makes you look like you know what you're doing and you're good at doing it. Getting the hang of Twitter, using Facebook for business, blogging, commenting, joining discussions... all of these activities take time, patience and diligence to really understand and do well.

 

Why do you think the JK Wedding Entrance video took off? What other lessons can we take from its success in the business world?

 

 

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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Read a story of how a mortifying travel experience of a musician could turn into a handsome charity through a country song and a few clicks along....

Dave Carrol, lead singer and his Canadian band Sons of Maxwell were travelling to Nebraska on tour.

They were flying on United Airlines and Dave sees his guitar being manhandled by baggage handlers right in front of his eyes on the tarmac - A $3500 710 Taylor guitar.
He complains to the crew, they ignore him.
He complains to United Airlines about now broken guitar, they did not take any responsibility.
He follows up consistently, with representatives at various levels in the airline - his claims falling to deaf ears - this goes on for nine months.
He holds fire, manages to hold on to his sense of humour and writes a song about the misery at the end of this gestation period of anger and frustration
This is the incredible step - He makes a video and publishes it on youtube powering one of the most famous social media libel suits in modern times.

united-breaks-guitars.jpg

 

The shocking scene of seeing his instrument being manhandled is humorously described by Dave in the lines of his song - United breaks guitars (video).

I flew United Airlines on my way to Nebraska
The plane departed, Halifax, connecting in Chicago's "O'Hare".
While on the ground, a passenger said from the seat behind me,
"My God, they're throwing guitars out there"

The band and I exchanged a look, best described as terror
At the action on the tarmac, and knowing whose projectiles these would be
So before I left Chicago, I alerted three employees
Who showed complete indifference towards me

 

Dave replies to United Airlines's continual denial to his claims in his blog:

"In my final reply to Ms. Irlweg I told her that I would be writing three songs about United Airlines and my experience in the whole matter. I would then make videos for these songs and offer them for free download online, inviting viewers to vote on their favorite United song. My goal: to get one million hits in one year."

 

Here is a social media savvy musician who absolutely is sure of what he is talking about; however United Airlines again didn't take that seriously - Only to be forced to respond after the video gets 50,000 hits in 1 week of its launch and over 2,000,000 hits since the video was published this July 11th, 2009.

The song became a rage and provided a voice for similar United/other airline negligence inflicted audience in a cool country groove.

Check out the story.

 

Moreover the song has kicked off a major branding trade and you have forums filled with people talking, millions of subscribers on youtube, Downloads available. Also available "United Breaks Guitars" printed T-shirts on sale.

Taylor guitars profited immensely from the buzz, folks at Taylor contributed freely to the forums and Taylor replaced Dave's guitars for free.
The video was soon covered by CNN, LA Times, Chicago Tribune, San Diego Union-Tribune and many more.

 

The movement got massive PR coverage and is reported to have taken a blow to the share price - for damage control they've agreed to contribute to a charity of their choice - Dave says on his message.
"United will donate $3,000 to the Thelonious Monk Institute of Jazz for music education for kids," a spokeswoman said from the airline.
The airline has also asked Dave to use his video for internally training staff for better customer service - can you beat that?

 

We've all faced indifferent attitude and denial from service providers in our life often resulting in frustration and anger. If big fish like United is thick skinned to our claims and outcries, Suddenly you are not just a helpless guy with a laptop - The next door blogger just got bolder. Coverage can run wild though clicks and there has never been a more powerful tool to raise voice. With a little bit of creativity to channelise our juices the web offers powerful ways to move petitions, which could wrap the world over over-night such as this.

 

Communication is universal and very fast if we use the proper tools.

 

Check out Twitter's petition tool and many more online petition tools.

 

The 'United breaks guitars' wave gives us another strong reason to renew our faith on social media and reassess our understanding of its reach and scope. Now we have a strong citation on how video sharing, collaboration and such viral social media activities can really take marketing campaigns way over full throttle!

Social media can achieve in weeks what conventional media and forms of advertisement can achieve in years. Right here we have a measurable case study.

 

I feel doubly proud of this, firstly as a Social Media activist I can't bridle my excitement of being in the trade and secondly, being a guitar player myself, I would second the fight for a broken Taylor guitar - I'm happy Dave could get even.

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.

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- by Alena Hitzemann, Associate Web Editor

 

Today, Twitter posted "A Special Guide" to using Twitter for business. This is interesting for a variety of reasons: is it prefacing a change in Twitter's business model? Does it mean they are directly targeting businesses, and how will that affect Twitter's use? Will this information increase Twitter's adoption by businesses? Are they just trying to be helpful?

 

I'm not sure. But reading the article reminded me of my early days in "professional" social media (ie, not just facebooking for fun.) When I joined BMC's Web Strategy team last summer, I wanted to get up to speed as quickly as possible. I spent significant amounts of time Googling around for resources on social media for B2B, and surprisingly, didn't find all that much. The variety of information has grown quite a bit since then, but I find that compared to B2C, the less-sexy B2B still frequently gets the short end of the stick.

 

So, for this week's Friday Round-Up, I decided to pull together some of the resources that I did find. This list specifically addresses B2B case studies, which I think are particularly interesting and helpful. They're out there... it just took some digging to find them.

 

 

Big, comprehensive lists:

 

MarketingProfs list of Social Media Case Studies – these are largely B2C, but some good B2B examples are thrown in as well.

 

A List of Social Media Marketing Examples – Peter Kim’s extensive list of companies using social media (includes some B2B.)

 

 

Case studies from Social Media B2B (great general resource for, well, Social Media B2B):

 

B2B Social Media Example: Siemens

 

B2B Social Media Example: ArcelorMittal

 

B2B Social Media Example: Boeing

 

B2B Social Media Newsroom Example: Scania

 

 

Additional specific case studies:

 

Business.com Case Study – first-person account of how Business.com implemented social media tactics.

 

B2B Case Study: ShipServ – concise account of ShipServ’s goals, challenges, strategy and tactics.

 

SAP: A Company Transforms Itself Through Social Media – in-depth, detailed look at SAP’s social media program.

 

Case Study: CME Group – links to Allan Schoenberg’s experience with social media in the financial services sector of B2B.

 

B2B Social Media Marketing Benefits in the Eye of the Beholder – first-hand look at social media efforts by a small business, Winning Workplaces.

 

Social Media for B2B – includes high level look at HP’s use of social media.

 

Lured in by Social Media: An Unofficial B2B Case Study – Beth Harte recounts her experience with HubSpot; an interesting perspective for a social media case study.

 

Inside the Grasshopper Invasion: Social Media Lessons from a Bug – look at Grasshopper’s successful social media campaign.

 

How to use social media for lead generation – Brian Carroll’s B@B Lead Generation blog; effective summary of Marketing Sherpa case study only

available to members.

 

B2B’s Social Media Superstars – top five B2B companies making a splash in social media (and for good measure, check out the five worst B2B social media screw-ups.)

 

 

Twitter for Business Case Study Series:

 

@B2BOnlineMktg  at 30 days

 

@B2BOnlineMktg  at 60 days

 

@B2BOnlineMktg  at 90 days

 

@B2BOnlineMktg  at 120 days

 

 

What did I miss? Any other B2B examples of successful social media programs? Please share!

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor


One of the most challenging and enjoyable things about working in IT is the learning curve. There is always so much to learn. I think mine has been particularly steep, coming from a decidedly non-technical background, but I believe that everyone in the industry needs to stay perpetually on their toes to keep up with the quickly changing world of technology.


For example, one of the current buzzwords in BMC-land and in the online world is Cloud Computing. Suddenly, Cloud Computing is everywhere. I'm in meetings about Cloud Computing, promoting podcasts on Cloud Computing, creating a new Cloud Computing Community, and seeing the phrase pop up all over my Twitter and iGoogle pages. When this first started to happen, I just played along. I could do my job without a complete (or, umm, remote) understanding of what Cloud Computing actually meant, so I did. But eventually I decided that having only the dimmest idea of what I was marketing probably wasn't that smart. So I started digging around.


Of course, I started with Wikipedia. which says:

Cloud computing is a style of computing in which dynamically scalable and often virtualized resources are provided as a service over the Internet.[1][2] Users need not have knowledge of, expertise in, or control over the technology infrastructure in the "cloud" that supports them.[3]


Ok, fine. I guess I understand that. But I wanted more, so I found a couple other articles that explained it more clearly (see list below.) But I still wanted more- I wanted context. I wanted these definitions and discussions of a pretty ephemeral topic to mean something to me.


So I started Googling around for Cloud Computing and social media. Bingo. Here were the articles that piqued my interest, taking a really big concept and breaking it down in terms of specific ideas, implications and use cases. Turns out the Cloud is extremely relevant to social media. All these years that I've been Facebooking- I've been using Cloud technology! But what I found even more interesting were the ways that various organizations are using Cloud Computing to further internal communication and collaboration. It intuitively makes sense to me that centralized, virtualized space is key to a large number of people effectively working together. This is social media at its finest- not just a podcast or video that might become "social" IF people choose to interact around it, but a true network of engagement and interaction. Wow. Pretty cool stuff.


For this week's Friday Round-Up, I'd like to pass on the information that helped me understand and contextualize this fuzzy, fascinating Cloud. Enjoy.


What the heck is Cloud Computing?


One Year or Less: Cloud Computing from the 2009 Horizon Report – great overview of what “cloud computing” actually means and how it impacts business, education and media.

 

Five Truths (or Lies) About Hosting in the Cloud – Cloud Computing rumors and myths debunked.


 

How the Big Guys are using the Cloud:

 

The Intersection of Social Media and the Cloud – insightful look into how the big players (Microsoft, Google, Sun,  Amazon, Apple) are incorporating the Cloud into their strategies

 

Intel Chip Chat: Cloud Computing – podcast with Intel’s director of Cloud Computing.

 

 

Cloud Computing for social networking and collaboration:

 

How Cloud Computing Will Change Business – BusinessWeek provides several examples of companies using Cloud technology to connect and make business run more smoothly.

 

Social Networking and Cloud-based Collaboration Tools – quick look at how cloud-based applications are changing and will continue to change corporate collaboration.

 

Avon Calling: Cloud Computing Social Networks – how Avon has used the Cloud to connect its diverse and dispersed work force.

 

Cloud Computing Enhances Enterprise Development – an IBMer explains how the Cloud enhances development and test groups in the enterprise.

 

Government Social Media Reputation Management in the Cloud - discussion on the implications to accountability that stem from using the Cloud.



The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

Two weeks ago, a fifteen year old Londoner named Matthew Robson began a fortnight-long work experience program at Morgan Stanley. He was placed in the media and internet research team, given a list of tasks, and told to go get 'em. One of those tasks was to compile a report on how teenagers, his peers, consume media. He wrote it in a day. Less than a week later, the press, the twitterverse and the blogosphere are all abuzz with the implications of the "revelations" contained in Matthew's report, How Teenagers Consumer Media.

 

The UK Guardian trumpets the "flurry of interest from media executives and investors" caused by the report.

 

The Times calls Robson "the talk of Tokyo, Wall Street and the City," and claims that "Fund managers, CEOs  and analysts are poring over his report."

 

According to CNBC, the report's "striking claims" are "making waves among media executives and investors."

 

Bloomberg.com quotes "the analysts" as claiming the report contained the “clearest and most thought-provoking insights we have seen.”

 

I find this all slightly ridiculous. I tend to agree with Time's Dan Fletcher, who summed up his opinion of the hubbub over the report in one word: toss.

 

Maybe that's a bit harsh. I don't literally think that the report is garbage. I think Mr. Robson (do you call a 15 yr old "Mr."?) deserves serious props for getting a good internship and taking advantage of it. He clearly did his job well, contacted a wealth of primary sources and put together a not-too-terribly written report (although, as an English major, I have a hard time with all of the members of the press out there- writers, no less!- who seem to be implying that it's equivalent to a professionally created document. I mean, come on. He used the word "release" instead of "realize" in one of the most frequently quoted passages. Let's not make this out to be more than it is. *takes off Grammar Police hat.* )

 

His content is mildly interesting. Turns out that teenagers have short attention spans, enjoy video games, won't pay for music, love their cell phones, and - this is the biggie, apparently - couldn't care less about Twitter. It's a good snapshot into the youth psyche. But here is my big question: why is this news? Isn't this all completely, blatantly obvious? Don't any of these investors, analysts, fund managers, CEOs and the rest HAVE teenagers? Haven't they noticed all the advertising directed at teens that is predicated on this very information?

 

And more importantly, why do they care? Is Morgan Stanley selling financial packages to sophomores in high school? If teens aren't your target audience, as is the case with many of the marketers so hungrily devouring this report, then who cares that they prefer Limewire to iTunes and think tweeting is for old farts?

 

The answer is, they think the teens are trendsetters. They seem to believe that (a) what this demographic is doing now, they will also be doing in ten years when they are old enough to spend serious bucks, and/or, (b) what is cool to teenagers will soon become cool to adults, changing the adult consciousness towards media consumption.

 

And that's where I disagree. That's where this whole hoopla gets really silly to me.

 

For instance, let's look at Gen Y ten years ago, when we were Matthew's age. I think I was pretty typical of my generation. I hung out on my parents' computer, the family computer, because my friends and I didn't have our own laptops. Internet was painfully slow. It was the heyday of Napster, and like today's teens, we did not pay for music... of course, it took somewhere around 10 minutes to download one song, so our pirating was probably quite a bit slower than our modern counterparts. I was given a Zack Morris-style cell phone for my 15th birthday, and I think it had somewhere around 200 minutes/month on it. I used it exclusively to make calls, and not very long ones- more along the lines of "Mom, I'm sleeping over at Lucy's, see you tomorrow, bye," than protracted conversations. There was no Facebook, there was no Twitter. We did instant message; first it was ICQ, then AIM. That too was slow. All in all, technology played a role in my life, but not a particularly huge or important one.

 

Clearly times have changed. But I changed with them. So did the rest of Gen Y. As we grew up, our actions evolved along with technology, trends and personal maturity. I no longer use AIM because I now chat on Facebook. I no longer download music illegally because I'm conscious of the implications to the industry and the artist. My cell phone- probably a quarter of the size of that first one- is now my primary means of communication and I couldn't use up my minutes if I tried. This picture looks nothing like it did when I was fifteen.

 

Furthermore, I really don't think that teenage trends will significantly affect adult actions. Fifteen year olds are coming from an entirely different place. Things become cool for different reasons: because they're free, and when you're in high school, you have no money; because you have an abundance of free time in which to play video games; because it's easy to circumvent and avoid adults. These reasons don't translate to adult coolness, at least in my book.The fact that teens aren't on Twitter has nothing to do with my efforts to use that particular tool to gather and disseminate knowledge or to promote my work and my company.

 

The information that Matthew Robson presented is certainly relevant to anyone marketing to teens. But I really think the buck stops there. Who knows where they'll be by the time they're buying into hedge funds and enterprise software- somehow, I don't think it will involve Twitter.

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

Earlier this week, my Web Strategy cohorts and I met with some representatives of BMC's HR team to discuss opportunities on the web. Careers have a strong presence on our company website, but we wanted to explore ideas and options beyond bmc.com. This led to an interesting conversation about HR's current relationship to social media.

 

To me, the connections between recruiting, job hunting and web 2.0 seem intuitive and obvious. I was on the job prowl not too terribly long ago, and social media played an integral role in the process. Before submitting an application, I not only Googled a company, I searched Twitter, Facebook and LinkedIn to see what the general public was saying. When I was lucky enough to get an interview, this research intensified. I dug deep for details on anyone I'd be meeting, and usually discovered a wealth of information. By the time the interview began, I often knew what these people looked like, where they lived, where they'd worked in the past, where they went to school, and more.

 

Was this process slightly creepy? Maybe. Semi-stalkerish? Perhaps. But the thing is, I assumed that they were doing the exact same thing about me. In fact, I would be surprised if they didn't. I keep constant tabs on my online reputation, making sure that Google results, Facebook pages and the like present both information and images that I'm comfortable showing the world. In my opinion, this is common sense. Don't want future employers seeing intoxicated/questionable/incriminating photos of you? Don't put them on the internet.

 

But- as our conversation with HR proved this week- it's not that simple. From a legal and ethical perspective, knowing too much about a potential employee can lead to shaky ground. Best practices around recruiting and hiring are constantly evolving. The essential tools in the HR professional's belt change frequently. The gray area surrounding the confluence of staying up to date, staying relevant, staying on the ball, staying legal and staying out of trouble continues to grow.

 

And so, in the spirit of making that gray area just slightly more clear, I present the first installment of the Friday Round-up. These links represent my attempt at learning more about social media and HR. I hope they help you do the same.

 

 

LinkedIn:

 

Savvy Companies Get LinkedIn To Find Top Talent

 

I’m On LinkedIn… Now What?

 

 

Discrimination Issues:

 

Social Media, Recruitment, Discrimination & The Legal Implications

 

Is it ethical for a recruiter to Google a candidate?

 

 

General Social Media:

 

CareerBuilder’s Top Ten Best Practices for Using Social Media as a Recruitment Tool

 

Enterprise 2.0 - Using Social Media to Address HR Priorities

 

Social Media For Hr Professionals Beyond Linked In 4 16 2009

 

Three Ways to Use Social Media for HR Needs

 

Social Media and HR Communication Strategy

 

Smart Ways to Use Social Media Tools

 

5 Must-Use Social Media Tools For HR & Recruiting Professionals In 2009

 

52 ideas on using social media within HR

 

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Anirban Dutta, Web Producer

Tidal wave?

The concept that has sent a Wave of excitement through the tech and non tech community alike comes from the innovative giant on the web – Google.

They’ve named it Google Wave.

Google Wave logo.

Founders of the Google wave are Lars Rasmussen, Jens Rasmussen (brothers) and Stephanie Hannon - the same team that came up with the Google Maps application.

 

As Lars Rasmussen, co-founder of Google Wave highlights, email was created some 40 years ago, before the creation of the Internet its self and it was done without the experience and knowledge we now have of things such as wikis, social networks, sms, instant messaging and so on. He introduces the Wave as “Google Wave is what email would look like if it was created today”. He says as opposed to emails which try to instantiate a point to point conversation, the Google Wave is "one metaphor for hosted conversations" object hosted on a server somewhere.

 

The Wave concept typifies an utopian Web 3.0 world where we have all the caliber of Web 2.0 ie emails, IMs, wikis, blogs, bulletin boards, Social networking, sharing and collaboration merged with a much more real time focus; so we have all of the cool stuff happening in a single browser session in a single pane with more enhanced features like we never imagined!

 

So how does this Sci-Fi set look?

Google_Wave_snapshots_inbox.png

 

Features like real time translation in 40 languages, contextual spell check, grammar checking and all in one drag drop file sharing, document creation, sharing and editing, starting forums. It certainly packs the thrills of a Spielberg flick!

 

Plus a very cool feature is its Playback option which lets you refer back to a conversation trail and see which participant added what and at which time and locate the origin of the Wave - each conversation is a wave.

 

Open Source and the Wave

Google shared its baby with the world at Google's Developer Preview forum Google I/O May 2009

Watch the launch video

Google has actually invited the developer community to participate in the Google Wave program by throwing open a forum to contribute to its features. Majority of the Wave's code is open source and the developers would be given accounts in a sandbox within Google's system  to start developing add on features and extensions to coincide with the launch. This is way too cool.

There is also a feedback capturing mechanism if you wish to be updated on whats going on - Fill up the form

I think I can definitely suggest some cool aliens in this movie on the semi technical side straight to the directorial suit.

 

The Wave is a platform in iself and it supports robots to automate tasks and functions, embed Waves into external blogs and web sites, “talk” to popular web services such as Twitter collaborate across different platforms, merge other Google tools and gadgets in short Google calls it a "Game changer".

I enhanced my open source knowledge from whurley's podcasts.

 

I'm not walking the technical line on this red hot topic - there's enough out there on the internet, a particularly good read is the Google Wave guide.

 

Concerns, resistance to change?

Does this mean the end of the world of CCing and BCCing and SMTP mails and the very recent blogging? How would it impact my business/ Do I have to resort to cloud computing? Would the corporate world accept the wave? Would the concept be scalable enough? These are some of the initial questions that make the tag cloud of this mega project but coming from an organization like Google I have full faith on their to realizing abilities.

 

My part of the shock was when I realized the concept of the Google Wave was so massive and yet so simple that Social Media would be turned into a subset of this giant - where I always thought Social networking encompasses all - I feel this Tide has a magnitude of possibly redefining Tim Berners Lee's www into World Wide Wave.

 

Cant wait for the tide to come sweep us over!

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

Green IT is a hot topic here at BMC. To be honest, I'm not entirely sure what it means in the context of our products and solutions... but I think it has something to do with consolidating servers, virtualization, automating systems, using less energy and generally making things more efficient (plus saving some money, of course.) Which is great. I'm all about reducing resources and doing right by good old Mother Earth, and for a lot of our enterprise customers, those changes may be an excellent way to do so.

 

The thing is, though, those are all pretty high level initiatives. Kind of like saying, "if you want to live green, you need to put an entirely new sustainable energy system into your house." It would be awesome to have everything run off of solar and wind, but what can I do in the meantime? What are the little steps in Green IT, the ones equivalent to switching off lights, taking shorter showers, and just putting on a goshdarn sweater in the winter instead of cranking the heat? (That last one is for you, Dad. I've finally learned.)

 

I think social media provides a platform for taking some of those smaller steps. It may not be direct, in the sense that turning off a light turns down your electric bill, but I believe it's relevant all the same. More and more organizations are using social media to drive campaigns that ultimately address the same goals as BMC's Green IT: using less energy and being smarter with our resources.

 

This article offers some great examples. A recent Twitter push by the United Nations Environmental Programme, for instance, resulted in the planting of over 10,000 new trees... one for every tweet that their Twitter account received during a one week period. What an awesome program, right? Talk about easy... shooting off one tweet is definitely easier than cutting short a nice hot shower. The article also mentions Dell's use of Twitter, blog posts and banner ads to promote their World Environment Day contest. The respondent with the best tweet on combatting climate change won $1000 to donate to the NGO of their choice... again, all for taking a few minutes to craft an answer in 140 characters or less.

 

But I believe the biggest impact that social media can have on the Green movement is increasing awareness. Through this new, global conversation, it becomes So Much Easier to learn about the issues and what you can do to help. Even if the results aren't tangible, like a thousand bucks or a new tree in the ground, every tweet, blog or forum discussion that addresses envrionmental issues raises the volume on the conversation. The conversation then acts as the precursor, the antecedent to the small steps. By reading how others are incorporating Green values into their daily lives- including IT- we can all get ideas and inspiration on making changes ourselves. And those changes, the ones that seem tiny and insignificant, lead to big changes. Enter Green IT in the enterprise.

 

Ok, I'm off my environmental soapbox. What do you think defines "Green IT"? How will social media help shape that definition? How will Green IT continue to evolve?

 

Oh yeah, and if you are interested in the whole Green conversation, check out these guys. Serious enviro-buzz.

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Anirban Dutta, Web Producer

 

I think a great new era of transparency and dialogue has started.

Take for example an organization with its own Communities - this provides a great platform of linking up with people in the organization in ways like never before.

 

I recently joined our own Social networking portal at Yammer. immediately it has opened me to the world of my own organization on a person-person level beyond the confines of a structure. So I can now connect and communicate with my contact as a person rather than a designation.

This certainly is cool and promises a possibility of a bonding at an interpersonal level within the human workforce of the organization, within the realms of the company culture. I don't think the essence of interaction via Social media can be achieved through emails where you always have an algorithm of recipient bureaucracy running in your mind.

 

Just my initial days within our Community at Yammer and I feel its so cool to have updates of what are my colleagues and peers up to.

I can follow them and learn a lot though fun, from experts in my own company who I couldn't have followed so candidly before this. I can discuss, poke, tweet and chat with them after having developed a relationship using this service.

Infact we already have leaders in the industry communicating through blogs with their organization and receiving feedback.

 

We have the CEO of 1-800 Got Junk? trucking attributing his marketing strategies to the Web and Social media.

 

Social media as a marketing tool is definitely a hot possibility every CIO would consider today but what excites me is the possibility of a new corporate culture of communication that is possible through this friendly technology.

Of course we've had company portals and wikis and Instant messaging services but these were all distributed and the communication would be task oriented and precise. With Social media I feel there would be more airy rounds of communication within the organization.

 

A young recruit would find it much easier to find his whereabouts and connect to his new world relying on his facebook instincts, although we'd need a Corporate Social media Senate to orient people to this society. Tuning is an inherent part of any system, and in this case the possibility really excites me - It just makes the work day so much more fun!

 

Write back to add to the possibilities and have fun.

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

A few months ago, when Anirban and I were batting around the idea of a joint blog about being young professionals in IT, I came up with the name “IT for Gen Y: Social Media and the Net Generation.” I was pretty darn proud of it. I’ve never been good with titles and it seemed like one of my better efforts. I was *pretty sure* that we both fell under the “Gen Y” and “Net Generation” umbrellas, we work for an IT organization and we’re interested in how social media fits into the IT world. Check, check, double check.

 

When I sat down to write this morning, I realized that I wasn't entirely sure what “Gen Y” and “Net Generation” actually meant. Hmm. Somehow it seems like understanding the implicit themes of a blog, particularly my own, may engender its success.

 

So I looked it up. According to Wikipedia:

Generation Y, also known as The Millennial Generation, is a term used to describe the demographic cohort following Generation X. Its members are often referred to as "Millennials"[1] or "Echo Boomers"[2]) . There are no precise dates for when Gen Y begins and ends. Most commentators use dates from mid 1980s to early 1990s. Members of Generation Y are primarily the offspring of Generation Jones and the Baby Boom Generation.


 

Wait a second. Mid 1980s? That’s a little late- I’m not that young. This definition puts me in the same bucket as kids still in high school… I can’t be accountable for their actions! No wonder a Google search for “Gen Y” features such laudatory terms as “self-absorbed,” “brash,” “slackers, whiners and praise-junkies.” Kids these days!

 

So I looked up “Net Generation.” This time the definition came from the Boston Globe, and puts the timespan from 1974-1983:

The Net Generation -- for whom social networking via the Internet is a birthright -- are probably too young to characterize adequately. They were in their teens and 20s in the Nineties (1994-2003; not to be confused with the '90s); and they are in their 20s and 30s now, in the Oughts (2004-2013; not to be confused with the '00s).


Not to be confused with the so-called Generation Y or Millennials (pop demography terms that refer to Americans born between the mid-1980s and mid-1990s), Netters aren't the parent-loving, resume-padding, squeaky-clean paragons of virtue we've heard their parents praise to the skies. Like OGXers, who were lumped in with Boomers but never felt part of that generation, Netters are a lost generation; older Netters have been lumped in with PCers (who, to make matters worse, were mistakenly called Xers), and younger Netters have been lumped in with Millennials. This trend stops here!



 

Ok, wow. First of all, that’s a lot of generation-jibber-jabber (check out the whole article- it’s intense.) But I do feel vindicated. It makes sense to me that my peers and I fall into a no-man’s-land between the famous Gen X and this newly-defined Gen Y. We understand angst and irony, but we grew up in the ‘90s when things were rosy. We were adults for 9/11, but we’re still idealistic. And from the same article, most applicable to the world of IT:

… it almost goes without saying that Netters take listservs, email and instant messaging, Google and Wikipedia, MySpace and Facebook, YouTube and Flickr for granted. Netters also don't remember life before fast computers and Internet service; they are a wired generation, sometimes accused of addiction to instant gratification. They don't read print newspapers, buy CDs, or rent DVDs, and their collective grasp of the concepts of copyright and intellectual property is shaky, at best.

 

There you have it. The definition I was waiting for. The one that ties together the times in which we grew up with their technological implications. Although I will take issue with the claim that we “don’t remember life before fast computers and internet service.” I certainly do, and I think that’s a key factor in differentiating us from Gen Y: we know what it was like Before.

 

So what does “IT for Gen Y: Social Media and the Net Generation” really mean? I think it’s less about the year we were born and more about where the wired mentality meets traditional business. It’s that intersection that largely defines my job and my interests, and it's that realm that I hope to explore.

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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