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IT for Gen Y: Social Media and the Net Generation

8 Posts tagged with the blogging tag

- by Alena Hitzemann, Associate Web Editor

 

I attended a HubSpot webinar yesterday about how to use social media for business. It was pretty good- they made the usual points about social media as inbound marketing, the importance of measurement, Twitter best practices (link, link, link!), etc. in an engaging way. But I thought the highlight of the hour was the discussion about distribution and conversation.

 

If you think about it, distribution and conversation are the two main drivers behind all social media. People share stuff- distribute it- and talk about stuff- converse about it. Among friends, this is normal. One of my friends posts a funny picture or video to their Facebook status, I converse with them by commenting on it or "liking" it, then maybe post it to my own status to continue the distribution pattern (now I can even tag the referring friend in my status- sweet.)

 

In the business world, however, it seems that we sometimes forget the importance of completely integrating these two actions.

 

We're certainly good at distributing. Traditionally, we sent out press releases, mail out brochures, launch email campaigns and send newsletters. Nowadays we're encouraging RSS feeds, posting content to Facebook fan pages and tweeting out links.

 

We do ok with the conversation part as well. We host webinars with Q&As, attend tradeshows, sponsor live chats and participate in online communities. This is all great stuff. But frequently, the distribution and conversation go on independently of each other. And that's where we miss opportunities.

 

Distributing content is a great way to spread the word about your business. It generally builds awareness, and if it's valuable content, also builds a strong reputation. Same goes for conversation. Whether it's a helpful support experience over live chat or a friendly exchange at a tradeshow booth, a positive interaction will reflect positively on your company. And again: great stuff. But the kicker is that other people are doing that, too. What they're not doing is combining the distribution and conversation into a fluid process that enhances and bolsters both objectives.

 

Example #1: Twitter. Instead of just tweeting links to your own stuff, or just using it as a tool to chat, integrate. Retweet. Retweet with your own commentary, or a response to someone else's commentary. Ask questions. Point to collateral while asking for feedback, responses, comments, opinions. Thank others for RTing your stuff. Direct message brand champions. All of these things make you stand out from the crowd, make your links stand out from the crowd, and make people like you- which will make them much more inclined to engage with the content that you distribute.

 

Example #2: Blogging. Blogging can be a great tool for two-way communication. Use your own voice to talk about company content (that you've linked to, of course.) Add your personal opinion to a white paper, discuss a recent event, shout out to the great people you met at your last conference. Pose questions, beg for comments, be controversial- do whatever it takes to get the conversation going around the collateral that you want to deliver.

 

Example #3: Online communities. The Company Presence in online communities often sways one of two ways: answers every question with a link back to some database, or answers every question with an involved, individually written response. But serious impact comes from combining these methods. "Hey Bob, thanks for the question. It sounds like solutions X, Y and Z might help. You can get started by doing _____, but also check out these resources in our database (link, link, link.) Jim also had a similar question in Forum X, you might be able to find some information there. Have you tried ____?" This method makes it personal, offers specialized suggestions, but also points to distributed collateral... which saves The Company Presence time and grows the general awareness of all the company's great content.

 

These examples may seem obvious, but they bring us back to "easier said than done." It isn't simple to combine distribution and conversation in a thoughtful way- if it was, everyone would be doing it. But it certainly is worth it, which makes it worth keeping both strategies in mind.

 

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

Sometimes it's hard to practice what you preach.

 

I, for instance, often preach to other BMC bloggers about blogging best practices. I evangalize on the importance of posting often. I tell them that once a week is a good goal (especially given busy corporate schedules) but more frequently is even better. I talk about the blog as a more casual forum that doesn't require a perfectly crafted essay, but should instead reflect your own voice (with good grammar, of course.) I use the words "brevity" and "succinct" a lot. I say that sharp, brief and original thoughts are often better than long, drawn out treatises, particularly if you can produce them quickly.

 

And yet here I am: my last post almost a month ago. I'm not doing so well on the brevity front, either.

 

I'm pretty sure I'm not alone in this boat. Work gets busy, and the work that you want to do isn't always the work that you need to do. It appears that walking the walk is slighly more challenging than talking the talk. But I'm a Gen Yer, and we're an idealistic bunch. It's very important to me to balance those wants (read, write, think) with the needs (8 million other things.) So I'm buckling down, determined to follow my own advice and heed the recommendations that I so glibly dispense.

 

That is the What: write more often, be more succinct, practice what you preach. But what about the easier-said-than-done piece? What about the How?

 

I've been trying to come up with ways to get it done. Here are the steps that I'm hoping to follow for more consistent and efficient blogging.

 

  • Write when your head is clear. Do you think best in the morning or afternoon? When do your ideas hit, when do you feel energetic and articulate? Notice when your brain feels particularly sharp and capitalize on it. It will be easier, faster and more fun to write during those times.

 

  • Block off time. Put it on your calendar, mark the time "busy" and make yourself stick to it. Yes, other things come up. But holding time for blogging sends the message to yourself and your co-workers that this is an important activity. In turn, you will garner more respect for your blog, build it into a more respectable space, and respect yourself for your diligence and brilliance.

 

  • Be spontaneous. This is the flip side to "block off time." If you come across a news article or blog post and really need to express your opinions on it thisverysecond- make it happen. Your passion and enthusiasm will come through, plus timely posts are more naturally viral.

 

  • Use metrics. Following your number of hits, visits, views, comments, etc. can be a great and addicting motivator. High numbers? Awesome, don't want to let down your readers! Low numbers? Better buckle down and build that fan base.

 

  • Repurpose. Take advantage of your other projects. The research that you did for your boss, that report that you just put together, your most recent ppt... they all contain information and ideas that will be valuable to your readers, too. You did the work, make it work for you.

 

  • Take notes. I'm a sucker for forgetting great ideas that pop up at random times. To combat this, I've started scribbling down nuggets of insight whenever they strike and keeping all the scribbles in one place. Looking through them reminds me what bulb went off during that last meeting and how it connects to the post I've been writing in my head.

 

  • Step away. If you're struggling to find the right words or clarify an idea, take a break. Have a snack, walk around, do something else. I often find that when I return to the screen, my thoughts fall quickly into place. (This works for crossword puzzles, too.)

 

  • Get inspired. Feeling flat? Spend some time looking for things that set off a spark. Really think about the information you're consuming- your favorite blogs, news sites, podcasts, good music, a chat with a friend, whatever- and what that information means to you.

 

  • Connect work to life. And vice versa. Thinking about concepts through various lenses often effects particularly interesting results. Plus, your readers want to know who you are as a person. Sharing things about your life or your work with your audience will help them understand the many angles of your writing and your personality.

 

And most importantly...

 

  • Set goals... and it's corollary, keep them. Say you're going to blog twice a week. Write it down. Add it to your other professional objectives. Tell someone about it so you feel accountable. It helps, I promise.

 

Ok- that's my list.My goal is to blog twice a week, starting next week. This is the part about telling people to make yourself accountable. Let's hope I can keep it up.

 

What are your tips and tricks for staying on the blogging ball?

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Anirban Dutta, Web Producer

 

The news has opened the lid off one of my red-hot beliefs, something I'm fiercely protective about - The human race is NOT getting any less creative.
History has an awe-striking power and I think we sometimes find it easier to believe as superior, characters or events which we have not experienced in person.
Somehow if that event dates back to the black-n-white era we tend to submit to the awe more easily - I don't know if any of you've felt the same way? We feel as if events and characters are not quite as astounding as they used to be. With all my love for history I still hold out against this white wash monopoly of the yester years.

 

My youth, I often find myself in a duel of the generations, a revered commander of his times, my respected adversary hurls commentary about our generation Y (Gen Y defining blog by Alena)- branding that it is going no-where in terms of creativity and adventure. The battle horn has blown for me and the backdrop is this photo attached - Prise de la Bastille, by Jean-Pierre-Louis-Laurent Houel (Storming of Bastille prison) and I hurl myself like Achilles toward Hector engaging in the fiercest of verbal battles in contemporary martial history.

Prise_de_la_Bastille.jpg
Although when the dust settles, not much differently than most debates, the two warriors still vehemently hold on to their respective ideologies, as un-touched and clean as James Bond's suit after a fight - news such as this definitely gives me chances of a meatier punch.

 

The French Revolution, written by Matt Stewart, is the first novel to be released on Twitter!!!

You can follow the novel here.

 

Matt's story is highly interesting and quite inspiring for the creative community.

He says: "My agent submitted The French Revolution to all the major publishing houses. Many of them loved it, but none were willing to buy what they viewed as a "risky" novel--vivid language, elements of fantasy and farce, raunchy humor. What better place to take risks than Twitter?" in his blog.
Reading the last line again - The publishing houses didn't want to buy his story so he took to Twitter - one of the most powerful social media tools on the web today and wow! Dramatically choosing July 14, Bastille Day, he has started tweeting lines off his book every 15 minutes.

Today he has posted 746 tweets and at this rate he would take 39 days to complete his Twitter novel. He has 984 followers already before the book is published!

 

What does this mean?

  1. As social media facilitates collaboration and instant feedback, Matt and his followers can discuss the plot together. He could seek inputs and merge views to form the final product. This book could be the first collaborative literary work in the world where the author's followers could literally co author a novel.
  2. This exercise would automatically create his own community of readers and followers and coupling it to the Social Media power we know how the business can viral into a wildfire.
  3. By being his own publisher he can really be limitlessly creative. When Sylvester Stallone decided to make Rocky in 1976, no producer would believe that he could play the lead role. The studio that finally decided to make the film, made it for only $1.1 million and shot relatively fast in 28 days. And the rest is now history.


You know what am I getting at. Powered with Twitter and Youtube to tell his story do you think Stallone would have really cared to beg for his movie being made to the producers, being Rocky, I dont think he would have? If no producer cared to back his endeavours, all Stallone would need today is a Web Producer friend in me to start the fire.

 

I do not think that creativity has taken a back seat, it is like undermining the potential of the human being, which would be sin.

200px-Tagore3.jpg

I think had Tagore been around today he could have started micro-blogging proses of Gitanjali. Raphael could have published School of Athens on Flickr, Einstein could interact and share his wisdom through wikis.
It is the ways of expressing art that has changed, opening new avenues of possibilities undreamed of before and the creative would always make his mark.

 

14 July or more commonly le quatorze juillet ("14 July"), Bastille Day, a highlight of the French Revolution may have one more reason to be remembered - A Social media revolution, the first novel authored through collaboration and sharing.

We all remember the The Gutenberg Bible being one of the first books printed in Europe, the book that marks the start of the "Gutenberg Revolution" and the age of the printed book - with today's Social media capabilities this could mark the age of the micro-blogged book.

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

I am in the process of buying my first home. Exciting, right? Also nerve-wracking and scary and confusing and exhausting, but mostly really exciting. Talk about learning curve- the last couple months have been similar to my first months at BMC. It's a whole new vocabulary, complete with acronyms, jargon and legalese... plus, they make you do math! Truly shocking, although I do now feel a sense of pride when I casually throw around terms like "loan origination fee" and debate the relative merits of fir v. oak for hardwood floors. I am also full of real estate cliches and catch phrases passed down from our agent. The most important of which, of course, is:

 

Location, Location, Location.

 

So that is the context for my brain right now. Everything, including work, is somehow filtered through a real estate lens. Which is why, I think, I had a very interesting thought the other day when perusing some best practices for blogging. Across several articles, the most consistent and emphasized advice was:

 

Link, Link, Link.

 

A light switched on. The L word repetition. The insistence of importance. My mind conjured old SAT analogies:

location : real estate :: linking : blogging. But how exactly did these ideas connect?

 

And then it struck me: community.

 

Location is the holy grail of real estate because of community. I suppose it also encompasses the size of the lot and the pretty trees out front and the proximity to a park, but really, it's about the people and the way they interact with each other in that space. It's about friendly neighbors, a welcoming vibe and a comfortable environment- who cares if there is a park a block away if no one goes to the park, or even worse, the people in the park make you feel unsafe? "Location, Location, Location" holds true because our feelings about community don't change. We want to feel welcome, we want to feel comfortable, we want to feel like a part of our tribe.

 

I think linking brings the exact same thing to blogging. It demonstrates community.

 

Linking shows that you're a willing participant in something bigger. That you're paying attention to what people in your community are saying and that you respect them; you want to promote their ideas, engage with their opinions and encourage others to do the same on your turf. It's chatting over the fence, giving your neighbor a good recipe or even sharing some gossip (community, of course, isn't all sunshine and kittens.) A blog without links is the guy across the street who never waves when he walks to his car and doesn't pick up after his dog. Links are the social currency of the online world, the recipes, the gardening tips, even the slander. They engender the exact feelings of the perfect location: A link-friendly blog, like the home in a good location, is part of a community.

 

What do you think? Are links always the blogger's tools to build and grow, or can they backfire?

 

(And believe me, I know that there aren't any links in this post. I think it's my first one without them. Embrace the irony and wait for Friday's Round-Up.)

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

This morning, I decided that it was finally time to register this blog on the various blog directories floating around the internet. I started with Technorati, one of the most popular. Turns out that you have to post this crazy code to your blog in order for them to verify it. So here you go, Technorati...

 

I promise this is really me:

 

sy7ai85n93

 

(Shouldn't there be an easier, sleeker way to do this? I'm trying to build readership, not turn it away with posts dedicated solely to a meaningless strip of characters. Oh well...)

 

What other directories should I look into? Do these type of directories even matter? Fellow bloggers, where (if anywhere?) have you had success promoting your posts?

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Anirban Dutta, Web Producer

Tidal wave?

The concept that has sent a Wave of excitement through the tech and non tech community alike comes from the innovative giant on the web – Google.

They’ve named it Google Wave.

Google Wave logo.

Founders of the Google wave are Lars Rasmussen, Jens Rasmussen (brothers) and Stephanie Hannon - the same team that came up with the Google Maps application.

 

As Lars Rasmussen, co-founder of Google Wave highlights, email was created some 40 years ago, before the creation of the Internet its self and it was done without the experience and knowledge we now have of things such as wikis, social networks, sms, instant messaging and so on. He introduces the Wave as “Google Wave is what email would look like if it was created today”. He says as opposed to emails which try to instantiate a point to point conversation, the Google Wave is "one metaphor for hosted conversations" object hosted on a server somewhere.

 

The Wave concept typifies an utopian Web 3.0 world where we have all the caliber of Web 2.0 ie emails, IMs, wikis, blogs, bulletin boards, Social networking, sharing and collaboration merged with a much more real time focus; so we have all of the cool stuff happening in a single browser session in a single pane with more enhanced features like we never imagined!

 

So how does this Sci-Fi set look?

Google_Wave_snapshots_inbox.png

 

Features like real time translation in 40 languages, contextual spell check, grammar checking and all in one drag drop file sharing, document creation, sharing and editing, starting forums. It certainly packs the thrills of a Spielberg flick!

 

Plus a very cool feature is its Playback option which lets you refer back to a conversation trail and see which participant added what and at which time and locate the origin of the Wave - each conversation is a wave.

 

Open Source and the Wave

Google shared its baby with the world at Google's Developer Preview forum Google I/O May 2009

Watch the launch video

Google has actually invited the developer community to participate in the Google Wave program by throwing open a forum to contribute to its features. Majority of the Wave's code is open source and the developers would be given accounts in a sandbox within Google's system  to start developing add on features and extensions to coincide with the launch. This is way too cool.

There is also a feedback capturing mechanism if you wish to be updated on whats going on - Fill up the form

I think I can definitely suggest some cool aliens in this movie on the semi technical side straight to the directorial suit.

 

The Wave is a platform in iself and it supports robots to automate tasks and functions, embed Waves into external blogs and web sites, “talk” to popular web services such as Twitter collaborate across different platforms, merge other Google tools and gadgets in short Google calls it a "Game changer".

I enhanced my open source knowledge from whurley's podcasts.

 

I'm not walking the technical line on this red hot topic - there's enough out there on the internet, a particularly good read is the Google Wave guide.

 

Concerns, resistance to change?

Does this mean the end of the world of CCing and BCCing and SMTP mails and the very recent blogging? How would it impact my business/ Do I have to resort to cloud computing? Would the corporate world accept the wave? Would the concept be scalable enough? These are some of the initial questions that make the tag cloud of this mega project but coming from an organization like Google I have full faith on their to realizing abilities.

 

My part of the shock was when I realized the concept of the Google Wave was so massive and yet so simple that Social Media would be turned into a subset of this giant - where I always thought Social networking encompasses all - I feel this Tide has a magnitude of possibly redefining Tim Berners Lee's www into World Wide Wave.

 

Cant wait for the tide to come sweep us over!

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Anirban Dutta, Web Producer

 

I think a great new era of transparency and dialogue has started.

Take for example an organization with its own Communities - this provides a great platform of linking up with people in the organization in ways like never before.

 

I recently joined our own Social networking portal at Yammer. immediately it has opened me to the world of my own organization on a person-person level beyond the confines of a structure. So I can now connect and communicate with my contact as a person rather than a designation.

This certainly is cool and promises a possibility of a bonding at an interpersonal level within the human workforce of the organization, within the realms of the company culture. I don't think the essence of interaction via Social media can be achieved through emails where you always have an algorithm of recipient bureaucracy running in your mind.

 

Just my initial days within our Community at Yammer and I feel its so cool to have updates of what are my colleagues and peers up to.

I can follow them and learn a lot though fun, from experts in my own company who I couldn't have followed so candidly before this. I can discuss, poke, tweet and chat with them after having developed a relationship using this service.

Infact we already have leaders in the industry communicating through blogs with their organization and receiving feedback.

 

We have the CEO of 1-800 Got Junk? trucking attributing his marketing strategies to the Web and Social media.

 

Social media as a marketing tool is definitely a hot possibility every CIO would consider today but what excites me is the possibility of a new corporate culture of communication that is possible through this friendly technology.

Of course we've had company portals and wikis and Instant messaging services but these were all distributed and the communication would be task oriented and precise. With Social media I feel there would be more airy rounds of communication within the organization.

 

A young recruit would find it much easier to find his whereabouts and connect to his new world relying on his facebook instincts, although we'd need a Corporate Social media Senate to orient people to this society. Tuning is an inherent part of any system, and in this case the possibility really excites me - It just makes the work day so much more fun!

 

Write back to add to the possibilities and have fun.

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.
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- by Alena Hitzemann, Associate Web Editor

 

What the world needs now… is another blog about social media? Maybe it isn’t as poetic as love, sweet love, but I’d like to think that it’s true. Yes, there are hundreds (thousands?) of similar creations across the blogosphere, but this one is different. And I’ll tell you why.

 

1. Royal Content.

I firmly believe in the adage “Content is King.” I only read blogs with interesting, relevant and unique material, and I assume the same from other readers. Hence, you won’t find any filler here. I’m committed to the process, and will do my best to post often, write well, keep it fresh and add value to the greater social media conversation.

 

2. Double the Fun.

As a joint effort between me and Anirban, “IT for Gen Y” offers twice the insight and interaction of a one-man show. That means double the amount of content, double the linkage, double the young people who are delighted that googling around for interesting stuff is now part of their job description.

 

3. Beautiful Symmetry.

A corollary to #2. Not only can we offer more on our blog, we believe that our content will benefit from our uniquely positioned perspectives. He’s a guy, I’m a girl. He’s in India, I’m in Colorado. He’s got the tech background, mine’s in communications. However, we’re both Gen Yers in an IT world. We’re young, ambitious and social media-savvy. Bring on the comparing and contrasting.

 

4. Fresh Eyes.

As my favorite vocally-challenged poet once said, times, they are a changing. Social media has officially arrived in the building, and the traditional business world is officially scrambling to understand its implications and nuances. But for me? This stuff is second nature. Heck, I was on facebook back in 2004, when it had just expanded beyond its Harvard roots (at Tufts, we were part of the second wave of schools deemed worthy to participate. As if there wasn’t enough Ivy League inferiority floating around.) I see social media through the eyes of intuition. It’s a part of life, an always-exciting, ever-evolving animal… not just the next wave of marketing tactics.

                            

5. Humble Pie.

Yes, we’re the “Net Generation” and we intuitively understand this social media stuff. But being young in the business world has its disadvantages as well. I’m currently cruising up a steep learning curve that covers everything from the intricate structure of corporate marketing to figuring out exactly what our software does. One of the most enjoyable aspects of this challenge is integrating my interest and comfort level with social media into a business environment, specifically IT. It’s a big topic, and one that’s constantly changing. I’ve got a lot to learn and no shame about asking questions.

 

Still not convinced? Tell us what you’re looking for. What makes a blog about social media (or any blog, for that matter) worth reading? What do you want to talk about?

 

The postings in this blog are my own and don't necessarily represent BMC's opinion or position.

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