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How are enterprises all over the world changing and what are the drivers for this transformation? Wiley Vasquez, chief services architect for the On Demand and Managed Services business unit at BMC Software takes on this question with a unique perspective. As businesses grow, the complexity of their IT environment grows as well. This complexity in the infrastructure is leading businesses all over the world to consider a sourcing-oriented architecture - using outside service providers to deliver their business services. This hub-and-spoke model separates the core competencies of the business from services that should be delivered by outsourcing.

Wiley describes the different types of outsourcing that are happening today, like business process outsourcing, managed services, and software as a service. How should you approach outsourcing and which business-critical services should you consider outsourcing? Wiley takes on this question and insists that the future is now. Pervasive sourcing is taking hold, and you can gain the benefits of a service-oriented operating model today.

Resources

Wiley Vasquez blog:  Exploring On Demand Technology

Bio

Wiley Vasquez is the chief services architect for the On Demand and Managed Services business unit at BMC Software, Inc. Prior to this, he served as senior solution architect in the area of Business Service Management and is one of the original members of the BMC BSM project team. Mr. Vasquez has more than 17 years of experience in IT management services. Before joining BMC, he worked for a large IT services provider and an enterprise automation software vendor in various technical and management positions, ranging from software engineer and manager of large-scale automation services to practice manager of security consulting services in both government and commercial markets.

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You've probably heard of application software as a service from companies like Salesforce.com or Webex.com, but haveyou heard that infrastructure software as a service is now moving into the mainstream? We're experiencing the beginning of a fundamental shift in the entire software industry, based upon the changes in the economics of software and the concerns of today's CIO: lack of resources, time, and money. Innovations and improvements in software as a service is creating a sea of change. Jay Gardner, Vice President and General Manager for the On Demand Business Unit at BMC Software and Timothy Chou, author of the book "The End of Software" discuss the changes and prove who is riding the wave.

Tim and Jay discuss some innovations and improvements in software as a service and where it fits in an enterprise. What is the real cost of software, or the total cost of ownership (TCO) of software in a large organization? How huge is software on demand going to be in the next three years? What purchasing options are available for software licenses and for managing services on site? What are the effects of globalization on the software market and who will win? All these questions and more are answered in this thought-provoking and fascinating podcast.

Resources

For more information, go to:  http://www.bmc.com/it/index-6133.html

Bio - Jay Gardner

Jay Gardner is the Vice President and General Manager for the On Demand Business Unit at BMC Software, Inc. He has served as a featured speaker for leading industry conferences and was honored as a Computerworld 2003 Premier 100 IT Leader.

Gardner led a transformation for BMC Software's IT organization from a support role to a strategic partner within the business. He was named as the Vice President and General Manager of BMC Software's On Demand Business Unit in September 2004. He has held several executive positions, including CIO, since joining BMC in 1988.

Bio - Timothy Chou

Timothy Chou is the author of the book "The End of Software" and was most recently the President of Oracle On Demand. Under his leadership, delivering Web-based ERP and CRM on demand became the fastest growing business inside of Oracle. Not only has Dr. Chou led a significant new business at Oracle, he is also recognized as an industry leader and has been featured in major business publications.

He serves as a Member of the Board of Directors of Embarcadero Technologies (EMBT), Member of the Advisory Board of Webex Corporation (WEBX) and Emergence Capital. Prior to his appointment to head up Oracle On Demand, he held numerous management positions at Tandem Computers and Reasoning, Inc.

What does business service management (BSM) nirvana look like, and have extraterrestrials ever visited earth? Tom Bishop, chief technology officer for BMC Software, Inc., explores these, and a variety of intriguing topics like data center optimization, service desk, and the data center of tomorrow. But he doesn’t stop there: Bishop also shares thoughts about software as a service; the re-emerging role of management architectures; open source, and social media technologies; and the future of the CMDB. Download this four-part podcast interview.

Delving Deeper Into the Mind of a CTO: Part 1 of 4 - BSM Nirvana

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In this podcast, Tom Bishop shares his vision for BSM nirvana, and describes why the launch of BSM at BMC this year was so important. He also discusses a variety of topics including data center optimization, the service desk, and BMC UserWorld. Tom makes some predictions about the data center of tomorrow and how the current (loose) connections IT has with the business will tighten, and the two will align and integrate. He also shares some thoughts about ITIL, process improvement, and the impact of the fall of Enron (and the inception of Sarbanes-Oxley) on big business.

Delving Deeper Into the Mind of a CTO: Part 2 of 4 - Software as a Service and the Re-emerging Role of Management Architectures

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Is software as a service a great idea that will never really catch on? Tom Bishop thinks it is a critical and important shift that is happening in the marketplace today. Not every application can be best leveraged as a service, but he believes that a major share will be delivered this way in the future. Finally, Tom considers Web services and the re-emerging role of management architectures: Will these become hot tech topics once again?

Delving Deeper Into the Mind of a CTO: Part 3 of 4 - Technology Buzzword Bingo

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A little technology buzzword bingo, anyone? Forget about prep work; Tom Bishop talks candidly about his vision of the future for XML, AJAX, RSS, Linux, social media, and "Web 3.0." Will the Web ultimately function as the operating system? And, oh yes, what about the possibility of life on other planets?

Delving Deeper Into the Mind of a CTO: Part 4 of 4 - The Future of the CMDB

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Yes, there is a lot more to know and envision about the CMDB, and in this interview, Tom Bishop shares his thoughts. What if it comprised solely business information instead of just IT assets? Tom disagrees with this approach and offers a few examples of his theory of relativity around data. The future of BSM, says Tom, is as tied to the success of the CMDB as the future of the definition of the Internet is to the DNS. And the future opportunity for BSM is just ahead of us -- once we get out of the way.

Resources

Thought Leadership at BMC Software

Bio

Tom Bishop was named one of the top 25 CTOs by InfoWorld Magazine in 2004, and is a well-known industry innovator who holds nine patents in fault tolerant computing and in leading the development of industry standards such as the Distributed Management Task Force (DMTF) and POSIX.