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People.  Processes. Technology. Still the basics of Business Service Management (BSM). But as more companies evolve and settle into BSM, new holes and service needs are being discovered, like the role of the Operational Architect. Join Wiley Vasquez, BMC Practice Manager for IT Process Consulting, as he discusses the gambit of new trends, available services, and best practices like ITIL Version 3.

In this podcast, Wiley discusses new concepts, like that of the IT organization as the operating system, and having a team of people create a workflow within an organization for how people, processes, and technology are the most effectively delivered. Management from various organizations have also expressed a need for guidance from BMC on topics like IT governance, IT process, and the IT service portfolio. Wiley discusses the BMC response, as well as delves into ITIL Version 3 and shares his experiences participating in the review process when this new version was developed. Listen to this podcast to hear about the latest trends and developments within BSM.

Resources

Bio

Wiley Vasquez is the Practice Manager for IT Process Consulting at BMC Software. Prior to that, he was Chief Services Architect for BMC On Demand and Managed Services and previous to that, he served as senior solution architect in the area of in Business Service Management and is one of the original members of the BMC BSM project team. Mr. Vasquez has more than seventeen years of experience in IT management services. Before joining BMC, Mr. Vasquez worked for a large IT services provider and an enterprise automation software vendor in various technical and management positions, ranging from software engineer and manager of large-scale automation services to practice manager of security consulting services in both government and commercial markets.

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Type "ITIL training" into a search engine, and you will find a plethora of ITIL certification and educational opportunities. It's a very pervasive topic, but depending on your occupation and level of interest, you might need different knowledge than the person in the cube next door. Not everyone needs to be certified, and some people need more than just foundation training. Since ITIL training can't be "one size fits all," how do you know what courses to take, or exactly what you really need to know about ITIL?

In this podcast, Anthony Orr, global best practices director for the BMC Business School, explains the concept behind the ITIL Learning Path offered by BMC Software; what levels in the path apply to you, as an IT executive, manager, or practitioner; and what makes ITIL training from BMC Software are added value compared to standard ITIL learning paths. Anthony also talks about the future of ITIL, how that could affect your ITIL training decisions, and what will happen to your current ITIL certifications when the next version of ITIL is released. Listen in for a new perspective on the ITIL Learning Path.

Resources

BMC Software Business School

The ITIL Learning Path

More on the IT Infrastructure Library (ITIL®)

Bio

Anthony Orr is BMC Software’s Global Best Practice Director for the Business School. In this role, Mr. Orr is responsible for the overall strategies for best practice education including ITIL, ISO20000, CoBiT, Simulations, and so on. He is currently a member of the APMG group ITIL Expert panel for Version 3 certification, vice-chair of the itSMF Certification Committee, and a member of the EXIN ITIL Expert group.

Mr. Orr has more than 25 years of information technology experience. Within these 25+ years, he has held several managerial, consulting, marketing, and technical positions requiring him to be responsible for IT Service Management (ITSM) strategies and implementations. He is SQMF (ISO20000), ITIL foundation, practitioner, and service manager certified. He also has an Oracle Masters Certificate in Database Administration and Application Development and holds a B.A.A.S. in Computer Information Science.