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There are five areas important to the business service management market right now. These include service-oriented architectures (SOA), server consolidation and virtualization, the “greening” of the data center, process execution excellence (or business process excellence), and the application of lean manufacturing principles to data centers. Tom Bishop, CTO of BMC Software, Inc. discusses each of these and how IT must think differently about innovation and technology.

Tom describes the innovation in each area, looks at the resulting complications, examines the implications and subsequent actions that solution providers and their customers need to take to address the innovation, and describes the business benefits. Each innovation is intended to solve a certain kind of problem. The challenge, he says, is to fully exploit the technologies while minimizing any potential problems these changes might introduce to your IT environment.

Bios

Tom Bishop was named one of the top 25 CTOs by InfoWorld Magazine in 2004, and is a well-known industry innovator who holds nine patents in fault tolerant computing and in leading the development of industry standards such as the Distributed Management Task Force (DMTF) and   POSIX.

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Andi Mann, senior analyst at Enterprise Management Associates, and Kia Behnia, chief corporate architect at BMC Software, explore the concept of client management and closing the loop on managing the lifecycle of software on client devices. This has become an increasingly complex topic as more devices are created and more ways to access them become viable. Closing the gaps that exist and connecting the entire change process is a logical progression, but in order to really reduce costs and improve security, you must embrace IT best practices like ITIL and the right technology solutions for your complex environment.

There are several factors that drive the creation of closed loop client management solutions:cost, business service, and risk management. There is a balance in implementation that requires using standards, tools, and processes. Kia and Andi help you bring all these together and take you through the steps required to close the gap. After listening to the podcast, view the webinar at http://www.bmc.com/clientmanagement and download an Enterprise Management Associateswhite paper.

Resources

For more information, download the webinar and white paper at:  http://www.bmc.com/clientmanagement

Bios

Kia Behnia, chief corporate architect for BMC Software, has helped develop BMC Software's industry-leading Change and Configuration Management (CCM) strategy. Prior to joining BMC Software, he was CTO for Marimba and, earlier in his career, he was one of the principal technologists for Tivioli Systems.

Andi Mann, senior analyst at Enterprise Management Associates (EMA), has worked within the IT departments of various global corporations and with several enterprise software vendors for over 20 years. At EMA, his focus is on the intelligent and automated management of IT, specifically surrounding systems and applications management, configuration management, provisioning, and virtualization of systems and applications.

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Andi Mann, Senior Analyst at Enterprise Management Associates and Kia Behnia, Chief Architect at BMC Software explore how data center managers can derive significant benefits by becoming better at planning and predicting change.  The key is to implement best practices from ITIL (the IT Infrastructure Library) and important related technologies like the CMDB to help your organization thrive in a rapidly changing IT-supported business environment.

IT managers are searching for the correct processes and data to more holistically manage change in their data center. Whether driven by business requirements or new technologies, data center change is unavoidable. Yet, it is this very change in the IT infrastructure that creates problems in performance, efficiency, and the end-user experience.

Bio - Kia Behnia

Kia Behnia has helped develop BMC Software's industry-leading Change and Configuration Management (CCM) strategy. Prior to joining BMC Software he was CTO for Marimba, and earlier in his career, he was one of the principal technologists for Tivioli Systems.

Bio - Andi Mann

Andi Mann, Senior Analyst at Enterprise Management Associates (EMA), has worked within the IT departments of various global corporations and with several enterprise software vendors for over 20 years. At EMA, his focus is on the intelligent and automated management of IT, specifically surrounding systems and applications management, configuration management, provisioning, and virtualization of systems and applications.