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Tom Parish
       

Download Audio (18:07)

"BMC Atrium Discovery customers have every reason in the world to be absolutely thrilled ...  we're bringing them the best of breed discovery and dependency mapping technology," says Colin Fletcher.

 

In today’s highly complex and rapidly evolving computing environments, having deep visibility and clear understanding of the critical business services and their associated relationships to specific IT resources is fundamental. Especially if you want to improve service quality, minimize risk and reduce IT costs. BMC's October 2009 acquisition of Tideway Systems Limited (Tideway), a leading provider of IT discovery solutions, enhances BMC’s Business Service Management (BSM) platform and helps organizations minimize the risks associated with business-critical initiatives such as data center consolidation, virtualization and compliance.


Join as as we talk with Colin Fletcher,  Solutions Marketing Manager for BMC Atrium, as we find out just how the Tideway product fits in with BMC's Business Service Management (BSM) platform and why Atrium customers in particular are so excited abou this addition to the BMC product line.

Colin

 


Bio

Colin Fletcher is the Solutions Marketing Manager for BMC Atrium at BMC Software, where he serves as a trusted advisor, evaluating business
and technical challenges from a BSM perspective.

 


Questions

  1. You've had quite an involvement in Tideways Systems? Can you give us a brief overview of this product?
  2. What is it about what they have there that's just so strong?
  3. How does Tideway fit in with the BMC product line?
  4. How does this affect Atrium users in particular?
  5. What about the CMDB?
  6. How does this acquisition change the landscape for customers with virtual servers?
  7. What are you hearing from users? What are they especially happy about related to the Tideway acquisition?
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0 Comments Permalink Tags: tideway_systems_limited, bsm, business_service_management, cmdb, atrium, atrium_discovery, configuration_management_database, bmc_podcast, virtual_servers, colin_fletcher
Tom Parish
       

Download Audio (13:27)

"We have to be very careful about confusing measuring things with trying to immediately improve them," says Colin Fletcher.

A universal law of business states, “What gets measured gets the attention.”  IT must ensure that the right metrics are used as key performance indicators (KPIs) so that appropriate actions are taken by IT management and IT staff to meet the targets set by these KPIs.

 

How long have you been measuring the same thing and getting the same results? Does what you're measuring result in positive change in the business? Have you evaluated what you're measuring against what your customers want? How well are you meeting your improvement goals? Have you taken time to dream about what your business would be like if you could do anything?

 

Join us as we talk with Colin Fletcher, Solutions Marketing Manager, BMC Atrium at BMC Software, about Developing Metrics that Matter. Colin shares insights and tips about how to develop metrics that matter in your IT environment.

Colin

Bio

Colin Fletcher is the Solutions Marketing Manager for BMC Atrium at BMC Software, where he serves as a trusted advisor, evaluating business
and technical challenges from a BSM perspective.

Questions

  1. Everyone wants IT to be a dependable, high-quality service to business users at a reasonable cost. But all too often it's not that way. IT groups are often overwhelmed with all the things they have to do. So at what point do you start? Are key performance indicators (KPIs) a way making this whole measurement thing a win for the IT group?
  2. Do you think these days it's useful for IT groups to start from scratch on that perspective as a refresh?
  3. You have said that developing KPIs is similar to working inside out. Can you expand on that
  4. What is the difference between the perception of what is keeping people from achieving their goals, and the reality?
  5. Is there potentially greater value in taking a broader, deeper look at what you're basing your KPI on, beyond the six-sigma approach, and beyond how accurate and how fast you've done things?
  6. What is the value in establishing KPIs incrementally? Can you talk a little about what that would look like in an organization?
  7. How do IT service management solutions fit into this picture?

Resources

BMC Industry Insight: Developing Metrics That Matter (PDF)

 

 

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0 Comments Permalink Tags: it_solutions_management, improvement, bmc_podcast, key_performance_indicators, goals, bmc, kpis, itsm, measurement, colin_fletcher
Tom Parish

Play Play Podcast  (Right click to download)

colin.jpg

 

The value of identity management goes beyond alpha-numeric password protection. The same goes for the identity data itself. Colin Fletcher, BMC Solutions Manager, covers numerous identity management-related topics, including how you can use  identity data in conjunction with proactive incident and problem management to ensure you can get home in time to pick up the kids, how identity management projects can lead to unanticipated results, why you need to beware of the rogue server sitting under your desk, and how regulatory compliance can become the identity management conversation starter.

 

Join us for a thought-provoking identity management conversation.

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0 Comments Permalink Tags: podcast, identity_management, bmc, colin_fletcher, bsm

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