Download Audio (14:20)
"You can't just stick your head in the sand and say 'I give up, I punt on these devices,' because they are becoming business critical," says Doug Mueller.
Many people use a BlackBerry, iPhone, or other mobile devices. We rely on them for so many functions that we wonder how we ever got along without them. So, it’s really no surprise that a growing number of organizations are “mobilizing” their critical business applications. Join us as we talk with Doug Mueller, Chief Technology Officer at BMC Software, to discuss bringing your mobile devices into your Business Service Management processes.
Bio
Doug Mueller serves as Chief Technology Officer, Service Management Business Unit of BMC Software. Doug is responsible for helping drive the architecture and direction of the BSM, Service Support, and Atrium initiatives. He joined BMC in 2002 as part of the acquisition of Remedy where he was a co-founder.
Questions
- Last time we spoke, we talked about Mobilizing IT, where it works, and where it doesn't work. In that conversation you said "Mobility has been around for awhile, but it's just now coming to the foreground where IT groups are concerned. A lot has happened in the 5 months since we last spoke, more and more mobile devices coming into use, would you agree with that?
- What do see as some of the primary ways that mobile devices are being used in the Enterprise?
- Why do mobile devices need to be brought into the visibility and control of IT?
- What are some of the challenges around managing these devices?
- What are some examples of how enterprise mobility and Business Service Management (BSM) work together?
Resources
Now mobile users can keep up with the latest BMC Software news, blogs, podcasts, videos and Thought Leadership white papers with the BMC Today iPhone app. It's Free Download it now.
