Download Audio (13:49)

"The conversation needs to shift to how you actually extend and elongate the mean time between failures," says Ajay Singh.

What does it really mean to modernize your IT operation? How does a modernization effort relate to the rest of your business? Does virtualization alone mean you've modernized your operation? Join us as we talk with Ajay Singh, Vice President and General Manager of Service Assurance at BMC Software and find out how IT modernization can change your business for the better.

Bio

Ajay Singh  is Vice President and General Manager of Service Assurance, BMC Software. Ajay Singh is responsible for BMC’s Service Assurance products. He came to BMC as part of the ProactiveNet acquisition, where he was the founder, president, and CEO. Singh has more than 25 years of experience in application and system management, professional services, and marketing.

Questions

1. Today's multi-tiered IT environment presents both benefits and challenges. Is being multi-tiered enough in terms of modernization?
2. You say threshold events are meaningless, what do you mean by that?
3. It's common knowledge that performance and availability issues are reported by the end user so much of the time. Talk about what plays into this and how this scenario might be avoided?
4. Why is automation even more important these days?
5. How do we get beyond just addressing the routine tasks?
6. Do you have some examples of companies who have been successful at modernizing IT from this perspective-what were some of the changes they made to make that happen?
7. Does a company have to know and implement ITIL before they implement a Service Assurance program like this?
8. How does this all relate to the higher concept of Business Service Management or BSM?

Resources

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs (pdf)