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"Mobility has been around for awhile, but it's just now coming to the fore... it's just now where technology is up to speed for it," says Doug Mueller.

Although mobility has been around for awhile, it's just starting to mature. Still, businesses can realize big benefits, big returns, and big leaps forward, as well as experience some unexpected challenges with a mobility undertaking. Before adding this subtly surprising layer of complexity to your IT environment, listen is as we talk with Doug Mueller, BMC CTO for the Service Management Business Unit, as he gives some valuable insights into mobilizing IT and mobilizing your business.

Bio

Doug Mueller serves as Chief Technology Officer, Service Management Business Unit of BMC Software. Doug is responsible for helping drive the architecture and direction of the BSM, Service Support, and Atrium initiatives. He joined BMC in 2002 as part of the acquisition of Remedy where he was a co-founder.

Questions

1. Ok so, bottom line, when is mobile technology appropriate?
2. IT groups are toying with the idea around utilizing mobile devices for support purposes. Is that a reality or an idealistic goal?
3. Where do companies see the greatest successes as relates to mobility. What would be some examples you are familiar with?
4. What are some Best Practices or has this area matured enough to really know?
5. What is the best place to start with a mobility undertaking?
6. What are some challenges in making this kind of change... push back, culture change, etc.
7. Are there any good questions that come up, top signs that a company really needs to be involved in a mobilization scene?
8. IT groups are toying with the idea of using mobile devices for support purposes. Is that a reality or is that more of an idealistic goal?

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