"If experts are no longer available, IT staff will likely err on the side of doing maintenance more often than necessary," says Bill Miller
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(9:29 minutes)

These days many IT executives have been living and breathing the budget crisis and its downstream impacts—including cutting IT budgets to the bone. The paradox is that they are still being asked to meet or exceed performance and service level agreements. Most are tired of the impact on their teams and the IT infrastructure that is so vital to the business. Join us as Bill Miller shares some straight talk about how to survive and even get good night’s sleep.
Bio
Bill Miller is President of the Mainframe Service Management Unit at BMC Software. Bill joined BMC in 2002 from BindView Development Corporation, where he served as senior vice president and chief operating officer. Before joining BindView, he spent 21 years at IBM Corporation in various roles.
Questions
- With the current IT paradox in full swing how can IT continue to meet business demands?
- Can you elaborate on the idea of intelligent software? What do you mean by that? How is it going to help IT weather the economic storm?
- Is the mainframe still relevant today?
- That’s very interesting and valuable information, Bill. Would you share some examples of how mainframe organizations have benefited from implementing intelligent software?
- If someone is looking for intelligent software solutions that can help them lower costs and be prepared for better times in the future, where can they find that information?
Resources
Getting the Work Done During Tough Times (PDF)