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March 2009
Tom Parish

"  ... CMDB is a living organism that is going to continue to grow. ... Recognize that you're not going to get it perfect the first time," says Atwell Williams.

 

 

Are you just getting started with a CMDB and looking for the right implementation team? Are you in Stage II and your project is losing steam? Or are you still wondering how to get started?

 

Join us as we talk with Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software. Get insights into where to start when building and managing a CMDB and find out how to define  what "done" looks like. Learn whether a bottom-up or a top-down approach will work best for you, hear important tips for training your team, and get some great practical advice from one of BMC's experts.

 

Bio

Atwell Williams has been responsible for assuring the overall performance, availability, and recoverability of BMC's internal production applications, has led the initial implementation of Business Service Management (BSM) within BMC Software, and is currently responsible for educating customers on ITIL® and how to implement Service Management in their organizations.

Resources

BMC Industry Insight: Step-by-Step Approach for Building and Managing Your CMDB

Questions

  1. In the BMC Industry Insight: Step-by-Step Approach for Building and Managing Your CMDB, it's said that pulling together the right team increases the chances of a successful CMDB implementation. What would a CMDB implementation dream team look like? 
  2. How would you respond to someone who says a CMDB cannot be done?
  3. How about a specific example of an industry outcome?
  4. It's been said that some teams implementing CMDB can get "mired in the mud" in Stage II while trying to make sure the CMDB is designed properly and anticipating the entire organizations' needs. How can teams keep the project moving yet be assured they've thoroughly discovered and defined requirements?
  5. How do you get started? Is there a difference from a strategy perspective? Is it Bottom up or Top Down when you are trying to do your CMDB?
  6. These are big projects.  How do you know you're going to be successful in a CMDB project before you finish? What will increase your changes of success along the way?
  7. The final step in Stage 4 (Construct and Maintain the CMDB) is training the CMDB team. Would you share some examples of how training can make or break adoption?
  8. Any final words for our listeners?
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0 Comments Permalink Tags: bmc_podcast, atwell_williams, cmdb_implementation, cmdb, test, bmc
Tom Parish

"While mainframe is considered a mature and well-managed platform in most organizations, we still find there are ample opportunities to improve and save companies real hard dollars," says Mike Moser

 

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Are you getting the most value out of your environment for the least possible cost? Are you getting the most bang for your capacity? Is there unrecognized risk in your environment? Do you wonder what the Service Optimization maturity model applies to your operation?

Listen in on our conversation with Mike Moser, Product Management Director at BMC Software, as we discuss Mainframes and Service Optimization. Find out how Service Optimization is relevant in the mainframe environment, hear examples of how large companies have increased productivity and reduced costs, and learn how the Service Optimization maturity model can help you identify the highest impact opportunities.

Bio

moser.jpg

 

Mike Moser is a product management director and program executive in BMC Software's Mainframe Service Management business unit. Before coming to BMC, Mike was involved in IT strategic planning, technology planning, and application development. Mike has spent the last nine years with BMC as a product manager in both distributed and mainframe product lines, focusing on making BMC's extensive mainframe solutions portfolio a fully integrated member of their Business Service Management solutions.

Questions

 

  1. Mike the subject of cutting costs is on the top of everyone's minds given the current turbulent world economy.  What are the effects on IT and the mainframe in particular?
  2. Downward pressure on costs coupled with a need to perform at even higher levels, strikes me as a paradox. Would you elaborate a bit on this please?
  3. Is the potential aspect you mentioned where Service Optimization comes in?
  4. Tell me a bit more on what service optimization can do for the mainframe environment?
  5. How does someone get started?
  6. What exactly 'is' service optimization and why is it important to an IT organization, especially in today's volatile economic environment?
  7. What are the three goals of Service Optimization?
  8. Why is Service Optimization relevant to mainframe environments?
  9. Will you describe the Service Optimization Maturity Model? Why would an IT executive be interested in moving to the next level of Maturity?
  10. How does Service Optimization reduce risk for business?
  11. Do you have some examples you can share that illustrate the value of Service Optimization to the enterprise?
  12. How do you identity the areas where Service Optimization can make the biggest positive impact on the business?

Resources

Service Optimization:   How Mainframe Systems Management Can Deliver More Business Value at Less Cost

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0 Comments Permalink Tags: podcast, bmc_podcast, bmc, maturity_model, msm, mainframe, maturity_levels, service_optimization, mike_moser

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