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Chris Williams takes you into the mind of a partner at BMC UserWorld 2006 in San Francisco. He works with BMC delivering professional consulting services to customers who want to implement identity management right in their IT environment. But, the thing he's most excited about? ITIL, of course.
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Have you ever wondered what the face of BSM might look like? Scott reveals it and takes us into a deeper dive of the BMC Dashboards for BSM. Not only can you view pods by ITIL process, you can also completely customize your view according to what is important for your business. Expecting to launch in October, this product takes the data from four other BMC products and wraps it up into a beautiful BSM package, so that you can finally run IT from the perspective of the business.
BMC UserWorld 2006 Podcasts and Blogs
Screenshot of BMC Dashboard for BSM (JPG: 148.9KB)
Scott Isensee's Blog on TalkBMC: User Interface Design and Usability
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Bill Miller brings you right into the action at BMC UserWorld 2006 in San Francisco and reveals that the sessions are overflowing and cannot be easily ended due to all the questions and the interest that arise at the end of the sessions. People are excited about a number of things, including BMC's commitment to the mainframe, enterprise scheduling, agentless technology announcements, and the fact that BMC will be the only ISV to deliver end-to-end transaction management across the mainframe and distributed environments.
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Ash walks us through the BMC Dashboards for BSM, which enables the executive to have a powerful view of the IT organization. On a single screen, you can see problems by department, organization, and business driver, the critical nature of the problems that are happening, and if your team is handling them in the proper manner. If you want to find out about how you're living up to your service level agreements in real time, you've got to see this.
BMC UserWorld 2006 Podcasts and Blogs
Screenshot of BMC Dashboard for BSM (JPG: 148.9KB)
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Tom Bishop can't wait to see Geoffrey Moore, Managing Director of the Chasm Group, talk about Innovation in his keynote on Friday. Live at BMC UserWorld 2006 in San Francisco, he discusses the most profound thing that BSM will do, the sessions he favors, and reveals the secret expectations of a CEO on the CIO.
Video: Tom Bishop live from UserWorld
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Jim Grant discusses the state of BSM and the powerful impact it is having on the world. He shares what he's hearing from customers and discusses the wave of excitement that is building, something you both hear and feel at BMC UserWorld 2006 in San Francisco. He talks about high performing partners, the shifts happening in the industry and the sessions you're missing.
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There is so much excitement at UserWorld that it's hard to know where to begin. Some of the most interesting things are the product integrations that Atwell is seeing and customer's reactions to the technology and the strategy of BMC. Atwell teaches a Service Management course at BMC UserWorld 2006 in San Francisco, empowering you to run IT as a service to the business. Don't fret if you missed it. Atwell can be found at the BMC Business School in Houston, Texas.
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Doug was the co-founder of Remedy and loves developing products. But, when he's not doing that, he's talking to you. You've probably seen him in his Hawaiian shirt and tennis shoes, welcoming you to keynote sessions at BMC UserWorld 2006 in San Francisco. But, if you stopped to talk to him, you would find out about the future of service management, what he's hearing from BMC customers, the most exciting things about UserWorld to a CTO, and the sessions he can't wait to see.
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Ah, remember those years when ERP was catching on in the marketplace? All the re-engineering of your business processes, the time, the cost (the pain)? Business Service Management (BSM) is important, but is a change in culture required? What are the steps to take, and what are the benefits? Dave Wilt, senior solutions marketing manager at BMC may not be a tech geek, but his 17 years in high-tech have been spent helping people understand, improve, and optimize their business processes.
Yes, there was excitement around ERP in the old days -- everyone in your company was going to work on the same set of business processes. But the ERP sea change required a massive change in culture and dramatic re-engineering to fit the software. Now, when considering adopting BSM, Dave believes the ERP model offers inspiration but will also teach you what not to do. BSM gives your IT team a business context for what they do, and provides important integration points that will help you understand how to service the priorities and needs of the business. It's less difficult than you think to run IT from the perspective of the business.
Dave Wilt's blog: The Service Management Journey
Dave Wilt is a senior solutions marketing manager for BMC Software with responsibility for IT service management and IT asset management. Mr. Wilt has more than 17 years experience in technology, including marketing positions at Vitria and Ariba and was a marketing consulting for Hewlett-Packard.
What does business service management (BSM) nirvana look like, and have extraterrestrials ever visited earth? Tom Bishop, chief technology officer for BMC Software, Inc., explores these, and a variety of intriguing topics like data center optimization, service desk, and the data center of tomorrow. But he doesn’t stop there: Bishop also shares thoughts about software as a service; the re-emerging role of management architectures; open source, and social media technologies; and the future of the CMDB. Download this four-part podcast interview.
Delving Deeper Into the Mind of a CTO: Part 1 of 4 - BSM Nirvana
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In this podcast, Tom Bishop shares his vision for BSM nirvana, and describes why the launch of BSM at BMC this year was so important. He also discusses a variety of topics including data center optimization, the service desk, and BMC UserWorld. Tom makes some predictions about the data center of tomorrow and how the current (loose) connections IT has with the business will tighten, and the two will align and integrate. He also shares some thoughts about ITIL, process improvement, and the impact of the fall of Enron (and the inception of Sarbanes-Oxley) on big business.
Delving Deeper Into the Mind of a CTO: Part 2 of 4 - Software as a Service and the Re-emerging Role of Management Architectures
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Is software as a service a great idea that will never really catch on? Tom Bishop thinks it is a critical and important shift that is happening in the marketplace today. Not every application can be best leveraged as a service, but he believes that a major share will be delivered this way in the future. Finally, Tom considers Web services and the re-emerging role of management architectures: Will these become hot tech topics once again?
Delving Deeper Into the Mind of a CTO: Part 3 of 4 - Technology Buzzword Bingo
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A little technology buzzword bingo, anyone? Forget about prep work; Tom Bishop talks candidly about his vision of the future for XML, AJAX, RSS, Linux, social media, and "Web 3.0." Will the Web ultimately function as the operating system? And, oh yes, what about the possibility of life on other planets?
Delving Deeper Into the Mind of a CTO: Part 4 of 4 - The Future of the CMDB
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Yes, there is a lot more to know and envision about the CMDB, and in this interview, Tom Bishop shares his thoughts. What if it comprised solely business information instead of just IT assets? Tom disagrees with this approach and offers a few examples of his theory of relativity around data. The future of BSM, says Tom, is as tied to the success of the CMDB as the future of the definition of the Internet is to the DNS. And the future opportunity for BSM is just ahead of us -- once we get out of the way.
Tom Bishop was named one of the top 25 CTOs by InfoWorld Magazine in 2004, and is a well-known industry innovator who holds nine patents in fault tolerant computing and in leading the development of industry standards such as the Distributed Management Task Force (DMTF) and POSIX.
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With 80 percent of IT budgets today being used to maintain the status quo, very little is left over to implement newer technology and services that will help take the business to the next level. How can you lower costs, yet improve services and unleash innovation in your enterprise? Fred Johannessen and Julie Craig have the formula. Done right, you can achieve datacenter optimization and realize significant and demonstrable savings that can be used for new technology to grow your business.
Fred discusses a four-step continuous improvement process that will help you resolve the cost versus quality dilemma in your datacenter. The key is optimization, he says. Julie Craig throws best practices into the mix, describing what CobiT might bring to the table that ITIL does not. She talks about the exciting products that are coming out in the market right now and how the CMDB is contributing to product intelligence that is positioning technology to manage systems better than humans for the first time ever. She's also excited about new products and workflows that are helping companies navigate through the ITIL puzzle while helping them model, implement, and enforce their processes. If you're having trouble putting the pieces together, tune in to this informative interview.
Webinar and white paper: http://www.bmc.com/optimize
Fred Johannessen is vice president and program executive for data center solutions at BMC Software and has been with BMC nearly 10 years, serving in a variety of executive roles.
Julie Craig has over 20 years of deep and broad IT experience in software development and enterprise systems management. Her experience as a developer in commercial software companies included analysis, design, and coding in diverse development environments, as well as management of programming teams. Her Master’s Degree area of emphasis was on Object Oriented Technologies with a focus on Java. As a former IT senior engineer, she has extensively evaluated enterprise management solutions for ROI and functionality and has implemented multiple system, application, and performance management products. At EMA, Julie’s focus is on application and performance management, ITIL, and emerging technologies including Service Oriented Architecture (SOA) and Autonomic Computing. Prior to EMA, her most recent position was as a manager in the Global Architecture and Core Technologies group at Accenture, where she worked extensively on ITIL-related consulting projects.
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George Gallop heads the Capital Markets Group of TuringSMI, a BMC global VAR and partner company. In this podcast interview, he discusses the financial services and investment banking industries and what role technology plays in financial and brokerage transactions. What are the drivers for growth and the important things happening that call for better technology and processes? George answers these questions and more.
TuringSMI has created a solution called FIQS, based on the service desk technology of the BMC® Remedy® Action Request System®. In the absence of a common resolution platform, some banks and institutional investment firms are challenged to truly understand their cost of sales and the profitability of supporting certain institutional customers. Customers demand more and more accurate data, immediate performance, and don't like to be "shuffled around the house." The FIQS solution enabled a true, single point of contact for the customer; better performance; and a better user experience. This is an industry first -- taking a technology used for an IT service desk function and creating a solution that enables institutional investment banks and financial institutions to record, raise, route, monitor, and report on all elements of a business interaction and service request from external clients and contacts. (For more information, contact George Gallop or Jeffrey Laper.)
TuringSMI Web site
Contact George Gallop
Contact Jeffrey Laper
BMC® Remedy® Action Request System®
George Gallop heads the Capital Markets Group of TuringSMI, a BMC global VAR and partner company. A native of New York City and graduate of Temple University, George spent over 15 years in Investment Banking Operations, Trading & Sales and Sales Management. Prior to joining TuringSMI George was Vice President, Fixed Income Capital Markets for a top tier Wall Street Investment group. George resides in Southern England with his wife and 2 children.
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What does Linux have to do with BMC Software, or with any company that creates and sells enterprise software? Are there natural "sweet spots" between Linux and the mainframe? Steve Carl, manager of R&D Open Systems Support for BMC Software, manages a team that supports about 4,000 computers (1,000 are Linux) and 5,000 to 6,000 operating system images in Houston. Steve talks about his 17-year history with the company and answers questions you might never have thought of about Linux.
As one of the most popular bloggers on TalkBMC, Steve has some tips and tricks to share with others about how he keeps his technical skills current to keep readers responding enthusiastically to his blog. He reminisces about his very first computer and the first Web browser he ever saw, and he talks about the Linux inflection point: What if critical mass for this were ever reached? Linux is already being used for things you've probably never thought about like ATMs and remote loan transactions. What's next for Linux and where is it going? Steve talks about his vision, and more. Come on -- open up your mind, and tune in.
Steve Carl's blog: Adventures in Linux
Steve Carl is the manager of R&D Open Systems Support for BMC Software, Inc., a leading provider of enterprise management solutions. His team supports over 50 different versions of UNIX, Microsoft Windows from NT 3.51 on, and a wide variety of Linux distributions across many platforms. Mr. Carl has over 20 years of computer industry experience and has been with BMC Software for over 14 years in a variety of roles including VM systems programming, OS/400 system programming, corporate email support, and project management for a large Oracle Financials migration. He led the team that hooked BMC Software up to the Internet and deployed its first Web pages. Prior to working at BMC Software, Mr. Carl worked at a subcontractor to NASA at the Johnson Space Center on a similarly wide-ranging series of projects.
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If you've ever wondered what technology and social media enthusiasts talk about when they go to lunch, download this podcast. Anne Gentle, information developer at BMC Software, discusses her popular blog on TalkBMC and gives advice on how to build a loyal following for a blog. Where does blogging fit in an enterprise communications strategy? She touches on this, and all the topics she is most enthusiastic about, like the technology that makes it easier for people to find information, social media, and wikis.
BMC's agile development environment keeps Anne on her toes as a technical writer. So, she experiments with all kinds of technologies to make life easier. She enjoys XML-based information models like Darwin Information Typing Architecture (DITA), and loves to talk about the place of RSS in the world. You'll also hear her opinions on Technorati, Splunk, DIGG, AJAX, and XML. But, she's really enthusiastic about OPML, which allows people to share their RSS feeds. Discover why she has a deep, personal appreciation for system administrators and download.
Anne Gentle's blog: Exploring Information Technology
Anne Gentle writes different deliverables ranging from user manuals to online help to white papers on a technical publications team that works on distributed systems products. Known to write a script or two to automate repetitive tasks like help builds, she also likes to work with XML-based information models like Darwin Information Typing Architecture (DITA). Anne often experiments with online help technology, enjoys writing blogs entries, and wants to find new ways to use communication to help people understand technical solutions to complex problems.
