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You may wonder what in the world running an airport has to do with running a fast-paced IT department in today's business environment. And BMC Software’s Atwell Williams is happy to tell you.
The airport simulation is a teaching tool, devised to show the importance of using the ITIL framework in your IT shop, says Williams. The "game" takes a day, and employs role playing as individuals assume different "jobs" in the business of keeping a busy airport operational and planes flying. The goal is to give non-IT personel a taste of what it's like to work in IT, and how utilizing ITIL can help IT be more efficient and effective. It's a demanding game, as working in a busy IT department is demanding.
ITIL provides processes through which technological challenges such as change management can be addressed consistently and intelligently. But Business Service Management is arguably a much more powerful tool for leveraging technology along with people and processes to deliver superior value for an IT investment. BSM is the vision of absolutely aligning the services that IT provides with the company’s business goals -- and providing the means to do this. It encompasses and goes far beyond the scope of the current buzzwords like Service Oriented Architecture. And the journey toward achieving BSM starts with four, simple questions:
- Where are you?
- Where do you want to be?
- How are you going to get there?
- How will you know when you've arrived?
Interested in finding out more about BSM, ITIL, and how to keep the friendly skies, well, friendly?
Join Tom Parish as he speaks with Atwell Williams, and find out how your business can be put on the road to greater efficiency and success.
Resources
SAS CIO Suzanne Gordon: Seeing the Forest and Trees
Bio
Atwell Williams is presently a director of Enterprise Service Management within BMC Software’s Business School. In this role, Mr. Williams is responsible for educating external customers as well as internal BMC staff in the areas of IT Service Management (ITSM) and the IT Infrastructure Library (ITIL). Mr. Williams is a frequent speaker at industry conferences and BMC Customer Forums. He has also published several whitepapers on the subject of ITSM and Continuous IT Service Improvement.
